






Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queen's Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.
There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop...
Care Provided by Queen's Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Queen's Court for full pricing details and T&Cs.
Contact Queen's Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (23)
Queen's Court Reviews (71)
Queen's Court has a Review Score of 9.7 (9.712) out of 10, based on 21 reviews in the last 2 years.
Over all time Queen's Court has 71 reviews.
Assistance to or with others with in general 'running jobs', so that daily running goes smoothly for lectures and demonstrations.
The care for my mum is very good. My is a difficult person to deal with but she is always treated with care and respect. The management is very good and the senior staff. The care staff are always cheerful and treat my mum with care. I am kept informed of any problems with my mum.
Thank you for the review. Tour mum likes to keep us on our toes, she will tell staff if things as she sees them are not right. She likes to join in with activities and will come to the day centre to play bingo, and to listen to the entertainers.
Kind friendly staff. Very attentive. Care home is always immaculate very happy knowing my mother is catered for. Mother has dementia and the staff are very patient with her. I'm glad that she is in this home.
Your mother made such an impression on us during her respite stay, we were sad to see her leave. When she needed a permanent bed, it was lovely that your mother was able to come and live at Queens Court. She is settled and appears happy and content. She likes the staff that work with her, and is not afraid to tell then what she wants or needs. She is a pleasure to support.
My Uncle appears to be mostly happy and content at Queens Court which is most important. He can be anxious when his dementia causes confusion carers appear to be aware and supportive. A recent incident with a different resident who became aggressive towards my Uncle was dealt with swiftly and professionally. Staff are open to communicate with me which has been very important. There are several excellent carers in the dementia area of the home where my Uncle lives.
Thank you for taking the time to write a review. Dementia is unkind, not only for the individual but for families and close ones also, as the person we visit is no longer the person we once knew. Your Uncle is a pleasure to support, he loves to sit and chat with staff. I know your Uncle, at times,...
Queen's Court is an exceptional care home and all the staff are very kind and caring. My mother has been a resident for 15 years and we have never once had cause to complain. In the earlier days she joined in with the many activities provided, but even now as her care becomes more challenging, she is treated with the utmost patience and dignity. Thank you to all the wonderful staff.
Supporting your mum for the past 15 years has been amazing, she has grown to love us as much as we do her. I have very fond memories of cups of tea, and sat with her in the garden on days when she has come down to my office. Mum has changed a little as she has grown older, as we all have, but she...
My mum is very happy in the home , the staff are lovely and always very willing , The refurbishment of the home is very good making it very homely , the activities are good when I went in the other day they were having a singalong session , which mum had enjoyed
Thank you so much for the review. Mum is lovely, staff adore her and enjoy her company, as she like a little chat with them. Mum, although quiet, is sociable and enjoys being in the lounge with the other residents. Thank you for mentioning the recent refurbishment, we are very happy with all the work that has been done, its certainly brightened the home.
He feels comfortable and safe, and we've noticed a real improvement in his mood since moving here. The team always take the time to chat with him, encourage him to join in with activities, and make sure his needs are met with care and respect.
It's reassuring to know that he is in such good hands, and we couldn't be happier with the level of support he receives. We're very grateful to everyone at Queen's Court for creating such a positive environment.
Thank you for the lovely words, which have been shared with staff. Dad likes to keep independent but also likes to know that there are always staff around when needed. He likes to sit and chat and has made friends with other people who live close by. Dad settled really quickly, as he made the positive choice to move into Queens Court himself.
My mother has lived at Queens Court now for over 2 years and is never on her own and feels safe and very well cared for. Staff are so kind and caring and as a family we are very grateful for the care that they provide for mum. I am always kept updated as things happen and can't really ask for anything better.
Your mum is an absolute sweetheart, always happy to see staff and visitors. Mum sits and watches the world go on around her, then will decide to make her way to the day centre for a different change of scene. A kind, gentle lady with such a welcoming smile, adored by us all.
We are so thankful for all the help and assistance we needed at the time of those first few days.
You have a wonderful team at Queens Court, their hard work and dedication is so appreciated by us as a family and more importantly to Dad. The new furnishings are nice and welcoming, love the curtains too.
Your dad is a pleasure to support. Very much a quiet man who likes his own space, so needs a little encouragement to join in with the others. The new furniture and furnishing has definitely lifted the home, glad to hear you like them.
Generally very good. It's clean, carers are lovely, atmosphere very warm and friendly, but recently there has been a problem with the provision of food. Menus are issued, but the food provided isn't what is on them. One evening all that was offered was a toasted tea cake! I know they have had difficulty employing a new chef and I'm sure everyone is doing their best to cover the position, but nutrition is an important factor in maintaining good health and this should be a priority.
Thank you for writing a review. We discussed the difficulties we are having with recruiting chefs, at the recent families meeting. I'm sorry the food provided hasn't always been at the standard we would expect. We have now recruited to one of the vacant positions and will soon be moving over to our...
I am kept informed of any changes in my mother's condition and the overall level of communication is very good. I also appreciate the fact that I can visit at any time and can take Mum out for the day without any fuss.
Overall, the carers at Queen's Court have given me peace of mind - I know that Mum is in the best place and in the best hands.
Thank you, your review is very much appreciated. Mum, as you know, is a quiet lady who enjoys her own company. She does, however, love going out with you for the day. I know that she has a lovely relationship with both the carers and senior, who all know her very well.
Words fail me in my admiration for all the staff at Queens Court. My mother has been looked after by them for over six years during which her Alzheimers has taken full hold. But this isn't a care home that does the minimum for someone who lives in a different world. The team exudes love and compassion for her and the other residents. Mum is so well cared for, is kept safe, and is treated with the utmost dignity. Despite mum not knowing who I am or where she is, she is happy, healthy and loved. And that is entirely attributable to the Queens Court team at every level and in every role. They are my heroes.
Thank you so much for taking the time to write such a lovely review. Mum is an absolute pleasure to support, she is so lovely natured and enjoys the company of others. She also enjoys the odd singalong when staff play music from her Scottish heritage. Mum may have memory loss but the words still...
I am most impressed by the safe atmosphere and gentle care shown by staff towards residents. I see my mother's anxiety soothed and her dignity respected at all times. Her room is clean, comfortable and attractive and the communal areas are also pleasant and well serviced. Thank you for providing such an excellent place for her to live.
Thank you so much for taking the time to write a lovely review. Supporting your mother is our pleasure. It's good to hear that she is enjoying her newly refurbished room and communal areas too.
I think the staff have a really caring attitude to residents.
I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually attends the day centre sessions.
Your mum may be 104, but she knows what she wants to do and when, she joins in different activities as long as they don't interfere with her afternoon nap. Mum is truly a pleasure to support.
My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.
Thank you for the review. Although Mum has lived with us for a number of years, there is no mistaking her London accent. She's always ready for a chat or a wave as you walk past, it's a pleasure to care for your mum.
The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent.
My mum is very fussy with her food and I feel the staff do go that extra mile, to try and entice her to eat.
Overall we are very happy with Queens Court and my mum is very content there.
Thank you for taking the time to review us. Mum is a pleasure to support, she always has a smile, and something to say, but is equally content sitting in her room knitting.
Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc.
Quality and consistency of food is a problem.
I have broached this issue many times with no resolution.
Thank you for the review, I know Dad says about meals being too big or not to his taste, often saying he would prefer a jacket potato. Our hospitality manager has also spent time with him to try and find out how we can help. Families are always welcome to book a meal here too, so they can experience our menus themselves.
They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations.
There is such a family feel with events and visits welcome to all.
We are comforted that Dad is in excellent hands in a resident-centred home.
Full marks from us!
Dad is a quiet gentleman, who sits and watches the world go on around him. I know how much he loves the visits from you. Our mission is to support our residents, and also the wider family. Queens Court is not just a care home, but a home that cares, for everyone connected to us.
Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.
Mum took a little while to settle at Queens Court but is now well and truly at home. She is a delight to work with and has quite a sense of humour, which the staff love.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 January 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 30 Jan 2026
3 weeks of care for the price of 2 Whether you're planning a break or exploring longer-term options, our short stays give older loved ones the chance to relax, socialise...
- 11 Apr 2025
Join us and enjoy a 2-course lunch at Queens Court for just £7.50 Every Thursday at 1pm (arrive at 12.30pm) Good food, great company - everyone’s welcome! Booking is essential...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
There are no upcoming events for Queen's Court.
Accreditations
There are no accreditations posted yet for Queen's Court.
Meet the Team (1)

Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.
Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.
Frequently Asked Questions about Queen's Court
What types of Care is Queen's Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Queen's Court have?
There are 55 Single Rooms.
What are the Facilities & Services at Queen's Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Queen's Court to the centre of Cambridge?
5.9 mile(s) as the crow flies, distance by road may be significantly further.
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