Set in Peterborough's leafy Park Crescent conservation area, Park House Nursing Home is a long-established facility for 52 residents which offers, within elegant and spacious surroundings, all necessary modern facilities for fully discreet nursing care of the frail elderly.
The aim for each resident making their home at Park House, is to ensure a fulfilling individual lifestyle, one completely respectful of personal dignity and choice, and with all nursing needs met, monitored and regularly re-assessed.
All accommodation is, of course, en-suite and comes fully furnished, together with a large flat screen TV receiver in each room; staff always welcome additional individual memorabilia and personalisation to complete that feeling of "home". Each day's pattern is of the individual resident's choice, and the highest standard of catering, based on fresh, local supplies, individually presented according to need, ensures all meals are enjoyed as much in the expectation as the actuality. Residents have several lounges available for different get-togethers and social occasions, and diverse weekly activities programmes, as arranged by the six-strong activities team, ensure all may be involved in active social focus as they desire; group or one-to-one. Various outside entertainers bring their skills and talents to Park House, and thus help to complete a picture of "Life is for Living" whatever its constraints may be.
The team provide medical and palliative care for the elderly as well as having a separate dementia community. The owners are delighted to have been awarded, in 2011 and 2012, the accolade of double national award winners for dementia care and community.
Group: Healthcare Homes Group Ltd
Person in charge: Phillip Barton (Home Manager)
Local Authority / Social Services: Peterborough City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 52
Shared Rooms: 0
Rooms with ensuite WC: 52
Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Park House Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Park House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Park House Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.611 for Park House Nursing Home is calculated as follows: ( (209 Excellents x 5) + (100 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 321 Ratings = 4.611
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.481 Points relating to the number of positive Reviews for Park House Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.4 Target = 0.481
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Park House Nursing Home has a Review Score of 9.1 (9.092) from 27 Reviews
Review submitted from a Postal Card by R C (Son of Resident) on Friday 4 May 2018. Relates to March 2018.
I found the management and staff very helpful and attentive to my father's needs.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Gill P (Daughter of Resident) on Thursday 22 February 2018. Relates to January 2018.
Mum has been at Park House for nearly 5 years. In that time she has received care that has been kind and gentle and always appropriate to her needs. There are always activities to join in with which are varied and appropriate. She is encouraged but not forced to join in. Nowhere is perfect but she cannot be at home and at Park House we know she is safe and well cared for.
How likely would you be to recommend Park House Nursing Home? Likely
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Review submitted from a Website Submission by William T (Brother of Resident) on Tuesday 30 January 2018. Relates to January 2018.
My brother is a resident at the nursing home. The care he is receiving is of the highest quality, nothing is too much. The happiness of residents is foremost, they are encouraged to be independent to their ability. Everyone gets the same no matter what their medical condition.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Maureen P (Son of Resident) on Wednesday 24 January 2018. Relates to January 2018.
Both the home and staff have been very helpful and kind.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Rona R (Daughter of Resident) on Monday 31 July 2017. Relates to July 2017.
Mum has been in respite care for a month to try and get a feel for life in a care home with a view to moving in permanently. All the members of staff have been so caring friendly and helpful. The food is varied and tasty, the surroundings are lovely, all of which has helped mum settle in and given my brother and I a huge sense of reassurance that she will be both safe and stimulated (lots of activities always) and happy. Thank you so much to the manager and your wonderful staff.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Helen D (Daughter of Resident) on Wednesday 29 March 2017. Relates to February 2017.
The standard of nursing care and attention to detail by staff at Park House Nursing Home was extremely high and personalised. My mother stayed at Park House for over five years, during which time she had a range of difficult medical issues to cope with, but all the staff handled the situation well. Staff were also a great support to me and my partner and there was always a nice, friendly atmosphere throughout the home. It is not impersonal or like an institution and, within reason, residents are allowed freedom of choice in how they spend their time.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Marion C (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
My mother always appears to be well looked after and genuinely cared for.
She seems to have blossomed since her mealtimes have been taken in the front dining room and has made some valued friends there.
I feel confident that she is receiving all the care that she needs at this stage in her life.
She enjoys the visiting entertainment and shopping opportunities.
How likely would you be to recommend Park House Nursing Home? Don't know
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Review submitted from a Postal Card by Carol P (Friend of Resident) on Tuesday 14 March 2017. Relates to January 2017.
The Park House staff are very friendly and helpful. They interact very nicely with the residents.
There are lots of activities and events throughout the year. Friends and family are made welcome. The home is nicely decorated and homely.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by V M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My mother has been at Park House since 2004. I was concerned when I was advised that the owner was selling the business. However, Healthcare Homes have not made any detrimental changes as I had feared. My mother is content and happy. The staff are kind and thoughtful. I am pleased to see very few staff changes. Continuity is important.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by A R (Daughter of Resident) on Friday 10 March 2017. Relates to February 2017.
Park House Nursing Home is always very welcoming and friendly. The staff all work very hard to create a strong sense of community for residents and residents alike. The care is of the highest standard - calm, caring and very professional. Nothing is too much trouble. On the social side, the food is very tasty and varied and the daily programme of activities for the residents is imaginative and very involving. We greatly enjoy the monthly programme of events which include family and friends. The bedrooms are well appointed and very well maintained, each with their own TV. The three lounges are very welcoming and comfortable, the dining room is always inviting and the secluded garden is always greatly appreciated. My mother has felt completely "at home" and very happy since arriving at Park House Nursing Home 18 months ago and we continue to be extremely pleased with our choice.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Val C (Daughter of Resident) on Thursday 2 March 2017. Relates to January 2017.
My mother has been in Park House Nursing Home since August 2011 and during that time I have never had cause to complain or be upset by any treatment she has received from the staff. All of the staff I come across act in a very professional and effective manner. I always like to say that they are carers that really do care! Mum is always clean and well presented and even though she cannot communicate, the staff talk to her and it is a testimony to them that they are often rewarded with a smile. Mum's room and bed linen are kept spotlessly clean always.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Joyce F (Daughter of Resident) on Tuesday 7 February 2017. Relates to January 2017.
Biggest problem is speed at answering the bell. The carers are very good, but don't have the time to give to each individual. There is a problem with communication, although 1 or 2 carers know about problems or preferences, not all do.
With shortage of time, it is not always possible to leave notes for other carers. I suppose it all "boils down" to shortage of staff!
Activity staff are very good. Could be more variety, or more of what is most popular. Overall... all try very hard.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Lyn B (Son of Resident) on Friday 3 February 2017. Relates to January 2017.
The home is a well-run care home, looking after all my dad's needs, the staff are extremely helpful and the care us excellent. Dad can be a handful but believe he is in the best place possible.
I have not had experience of other homes and I am extremely happy with Park House and the care given to my dad.
I feel comfortable in the knowledge dad is safe, secure and well looked after.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Jean H (Friend of Resident) on Monday 16 January 2017. Relates to January 2017.
I attended an afternoon tea party and found a lovely atmosphere. The staff took time to talk to the residents and spent time with those with no visitors. The staff were most welcoming to all visitors and we had a lovely tea and an impromptu sing-song. My friend whom I visit really enjoyed it.
How likely would you be to recommend Park House Nursing Home? Likely
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Review submitted from a Postal Card by John J (Friend of Resident) on Thursday 20 October 2016. Relates to October 2016.
I wish to congratulate all the Healthcare Homes on the smooth takeover from Park House. We were all initially concerned for our loved ones, we are now aware this concern was unfounded. Healthcare Homes have continued with their personal tender loving care initiatives as promoted by the manager. Carer numbers have remained so have all the activities which make this nursing home so special. I have just come back from a wonderful, and filling afternoon tea in aid of breast cancer. Thank you.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Elizabeth R (Daughter of Resident) on Wednesday 19 October 2016. Relates to October 2016.
We, the family have experienced respite care, dementia care and nursing care at Park House. Currently, Dad resides upstairs (dementia) and Mum downstairs, having nursing care (terminal lung disease). The staff are, without exception, lovely and it would not be possible to do more than they do. I feel very fortunate to know that they are in the best place possible and would not hesitate to recommend Park House.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Anne G (Daughter of Resident) on Thursday 28 July 2016. Relates to July 2016.
Peaceful, tranquil atmosphere from day one, helped by the surroundings. Spacious gardens with easy access, light airy rooms, no unpleasant smells at any time. Staff caring, courteous and readily available. nothing too much trouble. Couldn't ever wish for a better place for Mum to end her days. A pity she wasn't able to enjoy the excellent food and presentation for very long. Thank yo to all the wonderful staff.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Anne D (Daughter of Resident) on Tuesday 28 June 2016. Relates to September 2015.
My mother's stay was very short but she could not have received better care. The staff were so understanding and caring, genuinely kind and compassionate. I would recommend Park House Nursing Home 100%.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by D W (Son of Resident) on Tuesday 28 June 2016. Relates to June 2016.
Mum has been a resident at Park House for nearly ten years. In that period I have always been impressed by all aspects of her care. If that is to continue, the organisation will need to work hard to retain existing staff and to transfer their style to any new appointees. At this stage a little more consistency over administrating/financial arrangements would be welcome.
How likely would you be to recommend Park House Nursing Home? Likely
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Review submitted from a Website Submission by Sharon W (Niece of Resident) on Saturday 18 June 2016. Relates to June 2016.
Our Auntie has been in Park House since the beginning of April. We had been to look around 3 homes and decided Park House was the one. How right we were.
We "drop in" regularly and are always greeted by friendly staff. We are made to feel very welcome and it has the feel of a big happy house rather than a home. Our Auntie is very happy and settled there which gives us peace of mind. She receives excellent care from all the staff and nothing is too much trouble.
Park House is a wonderful place to stay and I would have no hesitation in recommending it to anyone.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by P D (Niece of Resident) on Friday 17 June 2016. Relates to June 2016.
The care provided is very good the staff are lovely and caring. The rooms provided good, could be updated along with the fees that residents have to pay. Too much. More variety for the menu choice is needed as sometimes the resident has commented same old thing. The home has just been taken over by new management which I feel are not as forth coming as previous owner. More needs to be looked at if I have anything to talk to as before, manager my door is always open. More family care.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Colin (Son of Resident) on Tuesday 15 March 2016. Relates to February 2016.
My mother was in Park House for 5 months from August 2015 and right from the start she really liked it there. She felt safe, secure and well looked after. At first she enjoyed taking part in many of the activities and it seems that these were many and varied.
As time went on she was unable to join in for these but she enjoyed them whilst she could. I visited quite often and could see that the standards of care, attention, and cleanliness were very high.
I am so pleased that we found Park House because it gave us both peace of mind. I would be very happy to recommend this nursing home.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Linda W (Daughter of Resident) on Sunday 22 November 2015. Relates to November 2015.
I remember the first time I went to view Park House, it had a lovely, homely feel about it and you could see that it was also very professionally run. I could hear laughter coming from the bedrooms where Carers were assisting residents and everywhere was very clean and very well decorated.
Mum had a stroke 5 years ago and she also had dementia so she now had to rely on Carers for all her needs - personal care, drinks, food, hoisting etc. This was all done by very kind and caring staff who treated her with a very high level of dignity. Whenever I visited, mum was always washed, dressed lovely and smelling of her favourite perfume and on most days, they had taken time to put make up on her as they knew this was something she used to do when she lived at home. Together we went to the various morning entertainment and as a family, we also attended the special evening events which were lovely and of a high standard.
Sadly, mum died at the end of October but we couldn't have found a better Home for her last 15 months. Throughout, the Management and all other staff were very supportive to us as a family and Park House will always be very special to us all
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Website Submission by John (Son of Resident) on Friday 9 October 2015. Relates to July 2015.
Over 6 years ago my mother could no longer stand or walk and was diagnosed with Alzheimer’s disease. She was very confused and could no longer remain at her home. I visited many of the Care Homes in Peterborough and came to the conclusion that Park House was the best for mum. It seemed to offer care whilst still looking homely and the staff appeared to understand her condition and be well trained and kindly. I have never regretted that decision.
Mum moved in and her room was very pleasant and she was encouraged to take part in activities and the social life of the home. She was kept clean and as she said was “warm and comfortable”. I never felt I had to worry about her well-being. The staff became fond of her and whilst she did not always want to be “bothered” she became fond of them. This was helped by the stability and good level of staffing.
About 2 years ago mother went to hospital. She was put on the Liverpool Care Pathway and left in bed without food or drink. I contacted Park House and they organised her return to the home. Through Park House’s team’s skill in dementia care and support mum recovered and without serious medical intervention survived for another 2 years. My respect for the staff’s skill and care is therefore very high.
Recently (Aug 2015) I was called because my mother was having difficulty breathing. When I arrived she was in considerable distress but she was being helped with skill and kindness by staff. Medical help had already been called and within two hours my mother was treated and was able to sleep. The next day she died peacefully. I was treated with great kindness and sympathy and the staff clearly cared about my mother and me.
I would have no hesitation in recommending Park House to any family who has an elderly relative who needs their high level of care.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Julie J (Daughter of Resident) on Monday 7 September 2015. Relates to September 2015.
My mother has been in Park House Nursing Home for 4 years with dementia and she no longer recognises her family and she is now in the dementia unit upstairs having started off downstairs. She is always clean and well cared for and treated with kindness and respect. I find the staff friendly and welcoming whenever I visit. (I do not pre warn them of a visit I just turn up.) I was recommended by a cousin whose mother-in-law had spent the last years of her life here. She highly recommended it and I would do the same.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Phyliss Mary S (Resident) on Friday 4 September 2015. Relates to August 2015.
I am in my 98th year registered as partially sighted. Have been in Park House Nursing Home nearly 5 years and all that time have had wonderful attention when needed. The atmosphere is excellent with all kinds of activities from quizzes to board games. I can't praise it enough.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Gill (Daughter of Resident) on Thursday 3 September 2015. Relates to August 2015.
The staff at Park House are kind and caring and always treat me with dignity. They are always on top of any health issues. The food is excellent quality. Mum is always clean and well presented and her clothes and belongings are well looked after. My sisters and I are grateful for the excellent care my mother is given in a happy caring environment.
How likely would you be to recommend Park House Nursing Home? Extremely Likely
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February 2018
April 2017
February 2016
November 2012
Recipient: Park House Nursing Home
Date: Thursday 15 Nov 2012
Recipient: Park House Nursing Home
Date: Friday 25 Nov 2011
There are currently no Care Home Idol entrants who have performed at Park House Nursing Home