Brooke House Care Home

Brooke Gardens, Brooke, Norwich NR15 1JH
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9.9 71 Reviews
  • Brooke House Care Home, Norwich
Brooke House Care Home is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.
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Care Provided by Brooke House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1591
  • Self-Funded Residential Dementia Care: £1300 – £1591
  • RESPITE Self-Funded Residential Care: £1300 – £1591
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1591

* Subject to successful assessment

The price(s) shown are provided by the care home. Contact Brooke House Care Home for full pricing details and T&Cs.

Contact Brooke House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brooke House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Oana Lungan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (33)

Brooke House Care Home Reviews (71)

9.9

Brooke House Care Home has a Review Score of 9.9 (9.885) out of 10, based on 19 reviews in the last 2 years.
Over all time Brooke House Care Home has 71 reviews.

Overall Experience
  • 53
  • 16
  • 1
  • 0
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Date Published
  • 71
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  • 19
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Reviewer Connection to Brooke House Care Home
  • 34
  • 11
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 71, showing 21-40
Review from Sarah L (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting Brooke House is always a happy experience. Mum loves living there and tells me you only have to mention something and it appears. Staff are all so patient and kind. Activities are good and Mum enjoys them. After a period of management change, we are relieved to see a great manager in place
now. Thanks Brooke - we know Mum is in good hands.
Reply from Chantelle McCabe, Manager at Brooke House Care HomeThank you for your review, Sarah, we strive to provide the best possible service to our residents here at Brooke House. I will be sure to share your positive review with the staff team.
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Review from P B (Sister-in-law of Resident) published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The welcome into the home is always warm and welcoming. Staff are always courteous. As a blind person, when my husband visits his sister (in the dementia unit), we would appreciate members of staff announcing their names and designated roles on meeting, until he was familiar with the voices!
The home
is always warm and bright and very clean.
With residents varying degrees of Alzheimer's/dementia, it is difficult to engage in activities but this does appear to be, in our opinion, somewhat patchy.
Dining areas are superb, with attention to detail, beautiful crockery, cutlery, napkins and fresh flowers on every table.
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Review from Deborah W (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have all contributed to making the recent move to the home as positive experience as possible for both my parents.
The parent staying has been well cared for and has seemed to have relaxed and settled in the new surroundings. The parent visiting has been treated with kindness and consideration.
Reply from Chantelle McCabe, Manager at Brooke House Care HomeThank you for your review; we are delighted to have your dad with us at Brooke House.
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Review from Sarah C (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brooke House is amazing! The staff are really friendly and look after Mum exceptionally well! As a family, we are always made to feel welcome and included. Dad is always welcome to have dinner with Mum and we are always treated to a slice of homemade cake in the afternoons! The activities arranged for
the residents are great and include trips to the seaside!
Thank you to all the staff.
Reply from Chantelle McCabe, Manager at Brooke House Care HomeThank you for your lovely review, Sarah. I will be sure to feed back your comments to the staff team.
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Review from Patricia P (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Brooke House is a positive one.
My father has been shown kindness, compassion and respect from all staff - manager, carers, ancillary staff. Communication with us, his family, is strong and any request/question we have is answered swiftly and fully. We are made welcome whenever we
visit and never have the feeling that anything is put on for us for 'show'. When we visit, we can see that all residents are treated with the same care and patience as my father.
The home has a warm and welcoming atmosphere and clearly, a strong emphasis has been put on making it homely and not clinical. Nor does it have an institutional feel. The food is of a very high quality.
Choosing a home for my father was not easy and we are now quite confident that we chose the right home for him. The culture of Brooke House is to ensure residents continue to live their lives with dignity, which is equally important as any other aspect of their care - if not more so.
Reply from Chantelle McCabe, Manager at Brooke House Care HomeThank you for your kind words. I will be sure to share this review with the staff team. We value your feedback and will continue to provide a high standard of quality care to our residents.
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Review from Sandra C (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brooke House staff were fantastic looking after Dad he was looked after with care and respect not just his physical needs but also his psychological and social needs.
The home was always clean and smelt nice and the food passed Dad's very critical pallet.
Thanks for looking after Dad so well.
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Review from Caroline B (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father went to Brooke House Care Home after a spell in hospital in June. He has physically improved since being in the home but his mental capacity has deteriorated. The staff and support he gets are very good and he is happy to be there. The home is lovely with a wonderful garden and surrounding
countryside. As my father says, "I am in the perfect place for a retired farmer". We are very pleased with our choice of home for our father.
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Review from T W (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum to Brooke House around May after the care home she was in failed to care for her, this was the best decision I have ever made. From day one, I was so impressed by the home, the furnishings and the garden. My mum has excelled in every way possible and that's all thanks to such a wonderful
team. The management team are amazing, their warmth, kindness and understanding. They really listen and care about what I am saying. The care that my mum has received has been nothing but love, support, understanding and friendship from the carers. The home is beautiful. It feels so homely and is always so clean and well-kept. The food is amazing, nothing is too much trouble and all the staff go above and beyond to make it such a happy place to be. I cannot thank you all enough for everything that you are doing for my mum. I know she is so happy here and she loves it.
Reply from Chantelle McCabe, Home Manager at Brooke House Care HomeThank you for your lovely feedback. We aim to provide the highest level of person-centred care to your loved one.
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Review from Richard C (Son of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother receives excellent care at Brooke House. All the staff are very kind and caring. They are patient and always treat Mum with respect. The house is set in a wonderful location and the facilities are very good.
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Review from M R (Partner of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brooke staff are professional, caring and considerate and that applies to everyone, whatever their job. Since being at Brooke my partner has received extreme kindness and help for which I thank them all.
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Review from John K (Nephew of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the appointment of the new manager, the whole atmosphere has improved dramatically, including proper recording of visitors entering and leaving. I do feel that more could be done by way of mental stimulus for residents capable of benefitting from it.
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Review from Rosemary B (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't praise the staff more - mum is very happy and well cared for. There is such a warm welcome and lovely happy atmosphere in her unit. The lounge is a lovely sunny room and her bedroom is always very comfortable and clean.
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Review from H C (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always found staff to be very caring and feel happy to leave my mother after a visit knowing she is being looked after.
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Review from Stephen H (Son of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find my father well cared for. He seems to be happy and I am pleased that there are various activities and entertainments that keep the residents entertained. My only real concerns are that sometimes other residents come into his room. One other concern is that sometimes his things have gone
missing and we have been unable to find them. Overall I am very pleased with the care my father receives.
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Review from David B (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 93 years old. I have lived at Brooke House for more than seven years. For all of that time, I have been looked after extremely well and I am very content with the care I received. Brooke House is a happy place and the staff are outstanding.
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Review from Jenny R (Sister of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since visiting my sister for several years, the home has got steadily worse. The management and staff are constantly changing. No activities to stimulate the residents, occasional events, but not enough. Residents left to sit on their own. The grounds are a mess. The gardens and patio are full of weeds.
The bedrooms are basic, with no comforts. Not a happy place.
Reply from Lukasz Wawrzenczyk, Operations Manager at Brooke House Care HomeWe are always happy to receive constructive criticism and would love the chance to discuss this with you. Although we have seen some management changes, our core staff remain in post and they are highly regarded by residents and their families. We employ two activities coordinators and now Covid restrictions have been lifted, we are able to welcome entertainers and resume trips out.
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Review from P J (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and approachable. They have formed an excellent relationship with my father(his dementia makes him difficult) and they communicate well with him. One small niggle, my father's shower has been broken and unusable for the past two weeks. I would like this repaired asap, thank you. On
the whole, Brooke House is a caring, well-managed home with excellent staff.
Reply from Lukasz Wawrzenczyk, Operations Manager at Brooke House Care HomeThank you for your positive review, highlighting the caring nature of our dedicated staff. We are sorry for the delay in fixing your father’s shower, which was down to a difficulty in sourcing the correct part. It’s been ordered now and will be fitted as soon as it arrives.
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Review from David W (Friend of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend loves it here. The care staff are excellent and management are very good. My friend loves the views and enjoys getting out into the garden. The food appears to look nice and the cleanliness is very good.
Reply from Shonah Gordon, Home Manager at Brooke House Care HomeThank you for taking the time to review our home. I am so pleased to hear that your friend is enjoying the wonderful views and gorgeous garden. I will pass on your lovely positive comments to the team.
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Review from J E (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is excellent. Really caring, really engaging, lovely staff. Standard of care and protection during Covid is brilliant. Management very good, they get things done.
Reply from Shonah Gordon, Home Manager at Brooke House Care HomeThank you for your lovely review. I will share this with team Brooke as I know they will be delighted to receive such positive feedback.
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Review from P B (Wife of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident for a few weeks. No concerns whatever around the care and staff attitude. One small complaint, one of his expensive hearing aids went missing, although I can understand how it can happen. Everyone is very nice and friendly and I am pleased that we chose Brooke House.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Brooke House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Brooke House Care Home is calculated as follows: ( (201 Excellents x 5) + (20 Goods x 4) ) ÷ 221 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Brooke House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Oana

Oana Lungan

Job Title: Home Manager

With over 10 years of experience in health and social care, I began as a care assistant and progressed into leadership roles, gaining a deep understanding of both frontline care and team management. Holding a Level 5 qualification in Leadership and Management, I’m dedicated to building positive teams and ensuring the highest standards of care. I’m drawn to Brooke House for its strong sense of family and teamwork, values that reflect my own.


Outside of work, I enjoy countryside walks, music, and family time.

Wendy

Wendy Horne

Job Title: Activities & Lifestyle Co-ordinator

I have worked for Brooke House as a lifestyle coordinator for six months. I have many years of experience, and am very passionate about keeping the residents happy and as mobile as possible, doing a variety of activities. I love to put a smile on each and every face, and I have got to say I have the best job in the world, and Brooke is a beautiful place to work.


Outside work, I love baking, going out for meals, keeping fit and my family time.

Sharon

Sharon Hillman

Job Title: Activities & Lifestyle Co-ordinator

I started working in care seven years ago, initially as a support worker and later as part of the activity team. I joined Brooke House six months ago. I'm passionate about bringing fun, joy and companionship to the residents. My colleagues at Brooke House are always happy and helpful, and there is always a family atmosphere here.


Outside work, I like to read and spend time with my family and cats.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooke House Care Home to verify any information. View our terms and conditions. Brooke House Care Home has an Enhanced Service - more info.