Brooke House

Brooke Gardens, Brooke, Norwich NR15 1JH
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9.8 60 Reviews
  • Brooke House, Norwich
Brooke House is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

* Subject to successful assessment

These prices are only a guideline, please contact Brooke House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sara Pearce (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (33)

Brooke House Reviews (60)

Total of 60, showing 21-40
9.8

Brooke House has a Review Score of 9.8 (9.831) out of 10, based on 17 reviews in the last 2 years. Over all time Brooke House has 60 reviews.

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Review from Rosemary B (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't praise the staff more - mum is very happy and well cared for. There is such a warm welcome and lovely happy atmosphere in her unit. The lounge is a lovely sunny room and her bedroom is always very comfortable and clean.

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Review from H C (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found staff to be very caring and feel happy to leave my mother after a visit knowing she is being looked after.

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Review from Stephen H (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find my father well cared for. He seems to be happy and I am pleased that there are various activities and entertainments that keep the residents entertained. My only real concerns are that sometimes other residents come into his room. One other concern is that sometimes his things have gone
missing and we have been unable to find them. Overall I am very pleased with the care my father receives.

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Review from David B (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 93 years old. I have lived at Brooke House for more than seven years. For all of that time, I have been looked after extremely well and I am very content with the care I received. Brooke House is a happy place and the staff are outstanding.

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Review from Jenny R (Sister of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since visiting my sister for several years, the home has got steadily worse. The management and staff are constantly changing. No activities to stimulate the residents, occasional events, but not enough. Residents left to sit on their own. The grounds are a mess. The gardens and patio are full of weeds.
The bedrooms are basic, with no comforts. Not a happy place.

Reply from Lukasz Wawrzenczyk, Operations Manager at Brooke House

We are always happy to receive constructive criticism and would love the chance to discuss this with you. Although we have seen some management changes, our core staff remain in post and they are highly regarded by residents and their families. We employ two activities coordinators and now Covid restrictions have been lifted, we are able to welcome entertainers and resume trips out.

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Review from P J (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and approachable. They have formed an excellent relationship with my father(his dementia makes him difficult) and they communicate well with him. One small niggle, my father's shower has been broken and unusable for the past two weeks. I would like this repaired asap, thank you. On
the whole, Brooke House is a caring, well-managed home with excellent staff.

Reply from Lukasz Wawrzenczyk, Operations Manager at Brooke House

Thank you for your positive review, highlighting the caring nature of our dedicated staff. We are sorry for the delay in fixing your father’s shower, which was down to a difficulty in sourcing the correct part. It’s been ordered now and will be fitted as soon as it arrives.

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Review from David W (Friend of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend loves it here. The care staff are excellent and management are very good. My friend loves the views and enjoys getting out into the garden. The food appears to look nice and the cleanliness is very good.

Reply from Shonah Gordon, Home Manager at Brooke House

Thank you for taking the time to review our home. I am so pleased to hear that your friend is enjoying the wonderful views and gorgeous garden. I will pass on your lovely positive comments to the team.

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Review from J E (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Really caring, really engaging, lovely staff. Standard of care and protection during Covid is brilliant. Management very good, they get things done.

Reply from Shonah Gordon, Home Manager at Brooke House

Thank you for your lovely review. I will share this with team Brooke as I know they will be delighted to receive such positive feedback.

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Review from P B (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for a few weeks. No concerns whatever around the care and staff attitude. One small complaint, one of his expensive hearing aids went missing, although I can understand how it can happen. Everyone is very nice and friendly and I am pleased that we chose Brooke House.

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Review from Linda N (Respite Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dangerously understaffed, they cannot either recruit or retain staff, have no routine and seem to lurch from one disaster to the next. Very uncomfortable place to live, even for a short time. The food is absolutely awful, no nutritional value whatsoever, cooked badly and really inedible. The view is
nice but it really isn't worth staying somewhere that is a really unacceptable shared wet room.
My advice is to keep looking, you will find somewhere far superior to this home.

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Review from Joy A (Friend of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's sister is a resident and I often visit with her. The staff are always very friendly and attentive, nothing is too much trouble for them. It seems a very happy place and my friend's sister seems contented there.

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Review from Howard B (Nephew of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and friendly. My Aunt is very well looked after and the staff make all the residents feel like family. They do lots of activities with all the residents to keep them entertained and motivated all the time.
I believe my Aunts happiness and well being has improved since
she moved to Brooke House and can't thank the staff enough.
I would highly recommend Brooke House and their staff and feel all the staff go above and beyond the role they need to do to make sure all the residents are well cared for and are looked after and happy.
The manager has gone well beyond her role with my Aunt and us with her support and care and I can't thank her enough.
Great place and staff first class.

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Review from Philippa E (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother, recently spent 6 weeks at Brooke House, following a stay in hospital with Covid.
I was extremely impressed with the care they gave her. She was in need of assistance as she had been bedridden for nearly 2 months, but with their guidance, she soon resumed her normal sprightly
self.
The home was clean and the staff could not be faulted, showing a great degree of care, friendliness and efficiency. My Mum felt the food was both wholesome and appetising. Any questions from me were always answered promptly.
I would have no hesitation in recommending Brooke House and would be happy for her to stay there again if ever needed.

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Review from Tina M (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been staying on a temporary basis for respite. The staff have been nothing but accommodating. Mum looks the best she has been for years. Her appetite has come back due to the lovely meals. She is settled. The staff know her well and are able to give detailed updates on events, her care and
needs. I have been able to relax knowing that she is stimulated and happy and enjoying her stay. She has been in very safe and caring hands. Mum has been in very safe hands.

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Review from M K (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home ideal. The staff are very friendly, attentive and assisted my mother to settle down - in what is a new environment for her. They also help me with any questions I wish to ask. My mother enjoys the food and the personal attention she receives throughout the day. The management team are
also very helpful in sorting out queries I have.

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Review from Robert C (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in care here, my father due to his great age and my mother who has alzhiemers. All the staff here are friendly, helpful and very caring. The food is home-cooked and excellent with a choice each day. There is plenty of entertainment to keep body and mind active, overall I don't think
I could have found a better place for my parents.

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Review from Debbie S (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was just what my mum needed when she came here for respite care. The staff are lovely, very friendly and supportive. The facilities are lovely, well equipped and very clean.
My mum is leaving here a new woman!

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Review from Jen B (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Brooke House for nine months. The care she receives is outstanding and is always happy when we visit. Her husband was in Brooke House for three weeks before he passed away, the help, care and understanding he received in his last days were wonderful.

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Review from I P (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. The level of cleanliness is of high quality and there is a busy schedule of activities.

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Review from L H (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in need of urgent care and I made an online enquiry and the manager reacted straight away.
From there, she sorted everything out in 24 hours, changing surgeries, arranging nursing, a room and we arrived.
Due to my mum not being able to care for dad and need to have home care, Brooke House
have allowed us to pay weekly as long as we need care. I cannot thank them enough for looking after my dad. They do amazing work that goes unnoticed. They are all fabulous.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Brooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Brooke House is calculated as follows: ( (169 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooke House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (4)

Stuart

Stuart Gollands

Job Title: Operations Manager

I joined the Operations Team at Kingsley in 2024 having worked in health and social care since early March 2012, having been in Registered Manager and Senior Manager roles for other Providers. With Kingsley being a family run business there is always someone to offer support to the staff teams in the homes. Outside of work I like to lead a very active life running trail road races, spending time with my family and walking our 2 Labradors.

Sophie

Sophie Dye

Job Title: Administrator

Since graduating from university with a Marketing Masters degree, I have gained a range of experience in Admin roles across a variety of different sectors. I really enjoy working with the friendly team at Brooke House and getting to know all of our lovely residents. I also enjoy the variety in my role and learning something new every day. Outside of work I love going to the theatre, crafting and spending time with family.

Wendy Horne

Wendy Horne

Job Title: Activities & Lifestyle Co-ordinator

I have worked for Brooke House as lifestyle coordinator for six months, I have many years experience, and am very passionate about keeping the residents happy and as mobile as possible, doing a variety of activities. I love to put a smile on each and everyone's face, and I have got to say I have the best job in the world, and Brooke is a beautiful place to work. Outside work I love baking, going out for meals, keep fit and my family time.

Sharon Hillman

Sharon Hillman

Job Title: Activities & Lifestyle Co-ordinator

I started working in care seven years ago, initially as a support worker and later as part of the activity team. I joined Brooke House six months ago. I'm passionate about bringing fun, joy and companionship to the residents. My colleagues at Brooke House are always happy and helpful and there is always a family atmosphere here. Outside work I like to read and spend time with my family and cats.

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