Brooke House Care Home

I feel confident that my Godmother is safe , happy and well cared and it's a pleasure to visit.

With the idyllic, rural setting of Brooke House, it is possible to observe and, on fine days, communicate with nature within the grounds. This means a lot to my parents as they have always loved the countryside.

I can't thank the lovely management and staff enough for everything they have done and will always be truly grateful.

Wonderful welcome, easy to engage with the staff and ask any questions. Feel part of the family already only after a few difficult days. Thank you so much.

Visiting Brooke House is always a happy experience. Mum loves living there and tells me you only have to mention something and it appears. Staff are all so patient and kind. Activities are good and Mum enjoys them. After a period of management change, we are relieved to see a great manager in place now. Thanks Brooke - we know Mum is in good hands.

Dining areas are superb, with attention to detail, beautiful crockery, cutlery, napkins and fresh flowers on every table.

The parent staying has been well cared for and has seemed to have relaxed and settled in the new surroundings. The parent visiting has been treated with kindness and consideration.

Thank you to all the staff.

Choosing a home for my father was not easy and we are now quite confident that we chose the right home for him. The culture of Brooke House is to ensure residents continue to live their lives with dignity, which is equally important as any other aspect of their care - if not more so.

Thanks for looking after Dad so well.

My father went to Brooke House Care Home after a spell in hospital in June. He has physically improved since being in the home but his mental capacity has deteriorated. The staff and support he gets are very good and he is happy to be there. The home is lovely with a wonderful garden and surrounding countryside. As my father says, "I am in the perfect place for a retired farmer". We are very pleased with our choice of home for our father.

I moved my mum to Brooke House around May after the care home she was in failed to care for her, this was the best decision I have ever made. From day one, I was so impressed by the home, the furnishings and the garden. My mum has excelled in every way possible and that's all thanks to such a wonderful team. The management team are amazing, their warmth, kindness and understanding. They really listen and care about what I am saying. The care that my mum has received has been nothing but love, support, understanding and friendship from the carers. The home is beautiful. It feels so homely and is always so clean and well-kept. The food is amazing, nothing is too much trouble and all the staff go above and beyond to make it such a happy place to be. I cannot thank you all enough for everything that you are doing for my mum. I know she is so happy here and she loves it.

My mother receives excellent care at Brooke House. All the staff are very kind and caring. They are patient and always treat Mum with respect. The house is set in a wonderful location and the facilities are very good.

Brooke staff are professional, caring and considerate and that applies to everyone, whatever their job. Since being at Brooke my partner has received extreme kindness and help for which I thank them all.

Since the appointment of the new manager, the whole atmosphere has improved dramatically, including proper recording of visitors entering and leaving. I do feel that more could be done by way of mental stimulus for residents capable of benefitting from it.

Have always found staff to be very caring and feel happy to leave my mother after a visit knowing she is being looked after.

I can't praise the staff more - mum is very happy and well cared for. There is such a warm welcome and lovely happy atmosphere in her unit. The lounge is a lovely sunny room and her bedroom is always very comfortable and clean.

I always find my father well cared for. He seems to be happy and I am pleased that there are various activities and entertainments that keep the residents entertained. My only real concerns are that sometimes other residents come into his room. One other concern is that sometimes his things have gone missing and we have been unable to find them. Overall I am very pleased with the care my father receives.

I am 93 years old. I have lived at Brooke House for more than seven years. For all of that time, I have been looked after extremely well and I am very content with the care I received. Brooke House is a happy place and the staff are outstanding.

Since visiting my sister for several years, the home has got steadily worse. The management and staff are constantly changing. No activities to stimulate the residents, occasional events, but not enough. Residents left to sit on their own. The grounds are a mess. The gardens and patio are full of weeds. The bedrooms are basic, with no comforts. Not a happy place.