Brooke House Care Home

The staff are kind and approachable. They have formed an excellent relationship with my father(his dementia makes him difficult) and they communicate well with him. One small niggle, my father's shower has been broken and unusable for the past two weeks. I would like this repaired asap, thank you. On the whole, Brooke House is a caring, well-managed home with excellent staff.

My friend loves it here. The care staff are excellent and management are very good. My friend loves the views and enjoys getting out into the garden. The food appears to look nice and the cleanliness is very good.

Care is excellent. Really caring, really engaging, lovely staff. Standard of care and protection during Covid is brilliant. Management very good, they get things done.

My husband has been a resident for a few weeks. No concerns whatever around the care and staff attitude. One small complaint, one of his expensive hearing aids went missing, although I can understand how it can happen. Everyone is very nice and friendly and I am pleased that we chose Brooke House.

My advice is to keep looking, you will find somewhere far superior to this home.

Great place and staff first class.

My friend's sister is a resident and I often visit with her. The staff are always very friendly and attentive, nothing is too much trouble for them. It seems a very happy place and my friend's sister seems contented there.

I would have no hesitation in recommending Brooke House and would be happy for her to stay there again if ever needed.

My Mum has been staying on a temporary basis for respite. The staff have been nothing but accommodating. Mum looks the best she has been for years. Her appetite has come back due to the lovely meals. She is settled. The staff know her well and are able to give detailed updates on events, her care and needs. I have been able to relax knowing that she is stimulated and happy and enjoying her stay. She has been in very safe and caring hands. Mum has been in very safe hands.

I found the home ideal. The staff are very friendly, attentive and assisted my mother to settle down - in what is a new environment for her. They also help me with any questions I wish to ask. My mother enjoys the food and the personal attention she receives throughout the day. The management team are also very helpful in sorting out queries I have.

Both my parents are in care here, my father due to his great age and my mother who has alzhiemers. All the staff here are friendly, helpful and very caring. The food is home-cooked and excellent with a choice each day. There is plenty of entertainment to keep body and mind active, overall I don't think I could have found a better place for my parents.

My mum is leaving here a new woman!

My sister has been in Brooke House for nine months. The care she receives is outstanding and is always happy when we visit. Her husband was in Brooke House for three weeks before he passed away, the help, care and understanding he received in his last days were wonderful.

Staff are friendly and helpful. The level of cleanliness is of high quality and there is a busy schedule of activities.

Due to my mum not being able to care for dad and need to have home care, Brooke House have allowed us to pay weekly as long as we need care. I cannot thank them enough for looking after my dad. They do amazing work that goes unnoticed. They are all fabulous.

I find the staff treat my daughter with care and consideration at all times. The staff handle my daughter's difficulties with due care and compassion and to maintain her dignity as best as possible. I feel confident that with my daughter's ongoing problems she is in the best place.

They paid particular detail to his environment ensuring it was personal to his own history. They have also demonstrated a high degree of compassion given his challenging circumstances and always supportive of me.

The staff at Brooke House showed the same care and affection for my mother as they would for one of their own family, despite the demanding behaviour caused by her dementia. They were also extremely supportive to my sister and me making a difficult situation easier to cope with.

Brooke House is very professional and caring. My 63-year-old wife has now been a resident for 10 weeks and is suffering from mixed dementia (Alzheimer's and vascular dementia). The staff are welcoming to me, my family and friends and have helped us in this very difficult and emotional time and have helped my wife settle so quickly. She is happy in her own 'bubble' and is safe and comfortable.

Mum had lived at Brooke House for 9 years until her death in June. She always said how happy she was living in 'her' house as she regarded it. She particularly enjoyed the gardens and the views which reminded her of places in her past. She loved to talk about her life and staff members always had time to listen and share her memories. She was helped and encouraged to be as independent and lead as normal a life as possible despite the Alzheimers from which she suffered. More recently when she became unwell and increasingly frail she was very well looked after and in her final hours, she was not left unattended until her passing. This is a reflection on the home of the care, commitment and compassion shown to Mum over the years and in her end of life care. From our perspective, we have always been made welcome when visiting and have had any questions or queries answered. Their caring and kindness were extended to us at a very difficult time even providing a funeral tea for the family.