Brooke House Care Home

Brooke Gardens, Brooke, Norwich NR15 1JH
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9.9 61 Reviews
  • Brooke House Care Home, Norwich
Brooke House Care Home is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.
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Care Provided by Brooke House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1591
  • Self-Funded Residential Dementia Care: £1300 – £1591
  • RESPITE Self-Funded Residential Care: £1300 – £1591
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1591

* Subject to successful assessment

These prices are only a guideline, please contact Brooke House Care Home to find out the exact price for your requirements.

Contact Brooke House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brooke House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Sara Pearce (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (33)

Brooke House Care Home Reviews (61)

9.9

Brooke House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 15 reviews in the last 2 years.
Over all time Brooke House Care Home has 61 reviews.

Overall Experience
  • 43
  • 16
  • 1
  • 0
  • 1
Date Published
  • 61
  • 4
  • 7
  • 15
  • 46
Reviewer Connection to Brooke House Care Home
  • 29
  • 8
  • 6
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Sheila S (Daughter of Resident) published on 28 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been at this home for a year now, and her mental and physical conditions have both improved from when she entered the home in a confused state following 3 infections.
All the staff is kind and caring and every effort is made to interest Mother in activities.
She also has her hair done
and nails varnished from time to time.
There is a choice of meals.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Brooke House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Brooke House Care Home is calculated as follows: ( (155 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 176 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brooke House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Stuart

Stuart Gollands

Job Title: Operations Manager

I joined the Operations Team at Kingsley in 2024 having worked in health and social care since early March 2012, having been in Registered Manager and Senior Manager roles for other Providers. With Kingsley being a family run business there is always someone to offer support to the staff teams in the homes. Outside of work I like to lead a very active life running trail road races, spending time with my family and walking our 2 Labradors.

Sophie

Sophie Dye

Job Title: Administrator

Since graduating from university with a Marketing Masters degree, I have gained a range of experience in Admin roles across a variety of different sectors. I really enjoy working with the friendly team at Brooke House and getting to know all of our lovely residents. I also enjoy the variety in my role and learning something new every day. Outside of work I love going to the theatre, crafting and spending time with family.

Wendy

Wendy Horne

Job Title: Activities & Lifestyle Co-ordinator

I have worked for Brooke House as a lifestyle coordinator for six months. I have many years of experience, and am very passionate about keeping the residents happy and as mobile as possible, doing a variety of activities. I love to put a smile on each and every face, and I have got to say I have the best job in the world, and Brooke is a beautiful place to work.


Outside work, I love baking, going out for meals, keeping fit and my family time.

Sharon

Sharon Hillman

Job Title: Activities & Lifestyle Co-ordinator

I started working in care seven years ago, initially as a support worker and later as part of the activity team. I joined Brooke House six months ago. I'm passionate about bringing fun, joy and companionship to the residents. My colleagues at Brooke House are always happy and helpful, and there is always a family atmosphere here.


Outside work, I like to read and spend time with my family and cats.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooke House Care Home to verify any information. View our terms and conditions. Brooke House Care Home has an Enhanced Service - more info.