Brooke House

Brooke Gardens, Brooke, Norwich NR15 1JH

Brooke House is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

Group: Kingsley Healthcare

Person in charge: Hayley Hirst (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 34

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brooke House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Brooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Brooke House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.594 for Brooke House is calculated as follows: ( (110 Excellents x 5) + (59 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 175 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Brooke House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Brooke House has a Review Score of 9.3 (9.308) from 15 Reviews


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brooke House?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brooke House

  • Daughter of Resident/Service User
    7
  • Sister of Resident/Service User
    3
  • Father of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The care shown at Brooke House is excellent. Both management and staff get involved on a day to day basis, with the residents being their top priority. An outstanding care home where nothing is too much trouble.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.3 out of 5

My father is so happy at Brooke House and his health has improved 100% since he arrived just before Christmas 2017. He loves the staff who are wonderful. The care is excellent and the staff so caring and professional.

I can't recommend enough. His room is comfortable and the food good. My father loves his bed which is important to him and he can watch the birds in the fantastic gardens.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.8 out of 5

My father went into Brooke House in early Dec. He had suffered a stroke in August last year and then had a fall a couple of months later. It was clear that full-time care was needed. This being the case, he went into a home where his wife was already a resident, but it became clear he hated it and as a family, we felt quite uncomfortable about it. After searching, we came across Brooke House. From the minute I contacted them, the manager and the rest of the staff have been absolutely first class. My father has also now been diagnosed with vascular dementia, and there is no doubt he can be quite a handful at times with his demands, but the staff at Brooke House have been brilliant, taking every issue and problem in their stride very professionally. Up until this time, I have nothing but praise for the manager and her hard-working staff and would have no hesitation in recommending them to anybody looking for a Care Home that would give them great service and more importantly, peace of mind.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has recently entered Brooke House and to date, her care has been excellent.

All staff engage well with both my mother, and also relatives who feel welcome at all times.

How likely would you be to recommend Brooke House? Likely

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Average Rating:   3.9 out of 5

Mum has been a resident at Brooke House since July 2017 and seems to have settled in very well. I feel this is due to the kindness, care and good insight in the first instance by the Manager and duty Manager who accommodated mum's needs in placing her in the right environment. The transition period went very smoothly and the manager re-assured me the whole time, which was an enormous help to me. I am so pleased to see that mum is very well cared for by all the staff. The home is a peaceful place situated in beautiful surroundings with peaceful rural views. We as a family are very glad to have found this home.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.8 out of 5

I find the care and respect shown to my daughter is very good. On my visit, the management and staff always make time to discuss any issues with me. It is very comforting for me to know that my daughter is being well cared for and is in very safe hands.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.9 out of 5

What a lovely friendly place Brooke House is, I was made so welcome and my Aunt was so happy, baking cakes and chatting with other residents and staff - it gave me great piece of mind to know she was being looked after by staff that really cared. Every time I visit the place is so clean and fresh, and my Aunt is always presentable and tidy, this is priceless!

I could not recommend you enough to anyone looking for a warm friendly and caring environment for a family member - many thanks to you all :)

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   5 out of 5

Overall I'm satisfied with the care my grandparents receive if there has been a problem it's always been dealt with in a professional manner.
Now we have new management the care home is so much more organised and friendly.
If you have a problem the management staff are much more approachable.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.3 out of 5

Despite Dad's advanced dementia, I feel the staff have really worked hard at treating him as an individual. Care and kindness are always evident. They are also skilled at managing his personal care and general health needs, despite the challenges they present.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   5 out of 5

We wish to say that since my sister has been in your care, for the past eight months the care home has been excellent. The staff have been extremely helpful and friendly. It is nice that the manageress hs now got a dog there on a regular basis to help the resident. Every time we come to see her we are always made to feel welcome. The only downfall is although her clothes are labelled she is still getting other peoples and shoes, which we have to sort out when we go, apart from that there are no complaints. Keep up the good work as it is a brilliant home.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.6 out of 5

My sister is treated with love and kindness by all the staff and her best interests are considered at all times. Staff are approachable and will always try to answer any questions. The home also has a good relationship with my sister's GP who will be asked to call if there are any problems.

How likely would you be to recommend Brooke House? Likely

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Average Rating:   4.1 out of 5

I would recommend Brooke House to anyone wishing to find a care home for a loved one. The house is lovely and peaceful and the kind and caring staff go out of their way to make you feel comfortable and are always happy to answer any questions or look into any concerns. The patience and energy of the team have helped immensely at this very difficult time.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.3 out of 5

My 90-year-old Uncle with Alzheimer's has been treated with kindness and dignity throughout his stay. The team have managed his dementia without any problem and have given him the tender loving care he needs. As an ex-nurse who expects the best care, I am delighted to say my Uncle has been given just that. The manager is exceptional as are most of her young team. Thank you.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.7 out of 5

Brooke House is situated in pleasant grounds with easy access for wheelchairs.
The home is very clean and welcoming, with excellent home cooked food.
My wife has been a resident for over three years and I visit her most days, I am always met with friendliness and told how Dora has been.
The care is exemplary, with very well trained caring staff, and good equipment

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother has been at this home for a year now, and her mental and physical conditions have both improved from when she entered the home in a confused state following 3 infections.
All the staff is kind and caring and every effort is made to interest Mother in activities.
She also has her hair done and nails varnished from time to time.
There is a choice of meals.

How likely would you be to recommend Brooke House? Extremely Likely

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Average Rating:   4.6 out of 5

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