Brooke House

Brooke Gardens, Brooke, Norwich NR15 1JH
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9.8 60 Reviews
  • Brooke House, Norwich
Brooke House is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

* Subject to successful assessment

These prices are only a guideline, please contact Brooke House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sara Pearce (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (33)

Brooke House Reviews (60)

Total of 60, showing 1-20
9.8

Brooke House has a Review Score of 9.8 (9.831) out of 10, based on 17 reviews in the last 2 years. Over all time Brooke House has 60 reviews.

Overall Experience

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Review from Teresa W (Daughter of Resident) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about leaving my Mother as she lives with us full time, she is a quiet lady and has dementia, my worries quickly went when I met the kind, caring staff at Brook House. They showered her with kindness, and when I collected her two weeks later I found her to be very happy and clean
and she had improved greatly in herself, she said she had had a lovely time and that she would happily go again for, as she put it, her holiday.


Thank you to all the staff who work so hard and look after their clients as if they were their own, not only have the staff looked after my mother but our whole family and I can't speak highly enough of them, I will always choose Brook House in the future.

Reply from Sara Pearce, Manager at Brooke House

Thank You so much for your kind and thoughtful words. We are truly grateful that you took the time to share your positive experience at Brooke House. We have been honored to look after your Mum and are always here if you should need anything in the future

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Review from Ann J (Wife of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a very good experience during a period of respite care. Carers ensured he took part in activities offered. Would recommend Brooke House and will come for future respite care I hope.

Reply from Sara Pearce, Manager at Brooke House

Thank You for your feedback, We are glad to hear that you had a positive experience. Your input helps us to understand what we are doing well and what we can continue to improve

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Review from C B (Daughter of Resident) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently had two weeks in Brooke House whilst she recovered from a hip replacement. As she has an early dementia diagnosis and struggles with change, we were apprehensive about how she would adapt to a new routine and environment. We need not have worried, she enjoyed it so much that she is
planning to return for a 'holiday' in the summer! Every single person on the team was so caring and friendly, and we always felt that mum was in great hands and being very well looked after. The food was a particular highlight, especially the cakes - luckily my afternoon visits tended to coincide with the tea trolley coming round!
Very quickly everyone knew mum's name and she enjoyed watching muntjac deer from her window. The activities team were relentlessly cheery with everyone and the carers were always kind and supportive. I would not hesitate to recommend Brooke House to anyone looking for a place where their loved one can feel part of a family, not just be a resident.

Reply from Sara Pearce, Supporting Manager at Brooke House

Thank You so much for your kind words and thoughtful feedback. We are truly grateful you took the time to share your experience

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Review from Jenny C (Goddaughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has now been a resident at Brooke House for just over a year. She absolutely loves the view from her room across the parkland where Muntjac deer, pheasants and a variety of birds can often be observed. It is a delightfull, relaxing setting, perfect for a care home!
Her health is good and
she is usually relaxed, happy and talkative and coping with life well which is a credit to all the staff.
Everywhere is very clean and well looked after. The catering staff provide excellent food. It's a pleasure to visit especially at tea time when delicious cakes and tea are provided!
Their are a wide range of activities daily and trips out for those that are able to do so or wish to partake. The staff also organise various functions when residents and their relatives can enjoy the summer sun in the gardens with refreshments and entertainment .
I feel confident that my Godmother is safe , happy and well cared and it's a pleasure to visit.

Reply from Sara Pearce, Support Manager at Brooke House

Thank You so much for your kind words and for taking the time to share your experience, we appreciate your feedback and are delighted that you have had a positive experience at Brooke House

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Review from J R (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at Brooke House since January 2021. They prefer to spend time away from the main areas and enjoy having their meals together, in private, which the staff are very happy to facilitate.
I have always been informed promptly of any medical concerns and the appropriate
action has been taken.
With the idyllic, rural setting of Brooke House, it is possible to observe and, on fine days, communicate with nature within the grounds. This means a lot to my parents as they have always loved the countryside.

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Review from Michael H (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan/mum had been in the care home for twenty months. She had previously been a different home but Brooke House is, by far, the better home by a mile.
This goes down to the standard off the home to the food, activities and the very friendly carers.
Brooke House really took care of my nan like she
was their family, true care and empathy for her.
I can't thank the lovely management and staff enough for everything they have done and will always be truly grateful.

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Review from Tom C (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House has looked after my mum for the last two years and all the staff there have done an excellent job of caring for her as her physical and mental capabilities have declined. They have adapted the level of care accordingly and always made sure Mum was safe and supported. They are really kind
and dedicated. The number and variety of activities and entertainment provided seem to have increased over the last months which Mum really appreciates. We reviewed a really detailed and accurate care plan with the management recently and feel confident that all her medical needs are being met.

Reply from Alison Lake, Manager at Brooke House

Thank you for your feedback. It's a pleasure looking after your mum.

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Review from Lorraine S (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful welcome, easy to engage with the staff and ask any questions. Feel part of the family already only after a few difficult days. Thank you so much.

Reply from Alison Lake, Manager at Brooke House

Thank you for your review. I am glad you feel part of the Brooke House family.

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Review from Sarah L (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Brooke House is always a happy experience. Mum loves living there and tells me you only have to mention something and it appears. Staff are all so patient and kind. Activities are good and Mum enjoys them. After a period of management change, we are relieved to see a great manager in place
now. Thanks Brooke - we know Mum is in good hands.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your review, Sarah, we strive to provide the best possible service to our residents here at Brooke House. I will be sure to share your positive review with the staff team.

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Review from P B (Sister-in-law of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The welcome into the home is always warm and welcoming. Staff are always courteous. As a blind person, when my husband visits his sister (in the dementia unit), we would appreciate members of staff announcing their names and designated roles on meeting, until he was familiar with the voices!
The home
is always warm and bright and very clean.
With residents varying degrees of Alzheimer's/dementia, it is difficult to engage in activities but this does appear to be, in our opinion, somewhat patchy.
Dining areas are superb, with attention to detail, beautiful crockery, cutlery, napkins and fresh flowers on every table.

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Review from Barry R (Husband of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Brooke House for 18 months. She is cared for and loved by the staff and has a big smile for them, which means a lot to me. They care and attention to the needs of the residents is second to none. The house is kept to a very high standard by the domestic staff and the meals
are prepared well with a good range of menus. I have observed (and taken part) in the activities provided by the activity coordinators which add greatly to the lives of those living here.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your review. I will be sure to share your positive feedback with the team.

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Review from Deborah W (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all contributed to making the recent move to the home as positive experience as possible for both my parents.
The parent staying has been well cared for and has seemed to have relaxed and settled in the new surroundings. The parent visiting has been treated with kindness and consideration.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your review; we are delighted to have your dad with us at Brooke House.

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Review from Sarah C (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House is amazing! The staff are really friendly and look after Mum exceptionally well! As a family, we are always made to feel welcome and included. Dad is always welcome to have dinner with Mum and we are always treated to a slice of homemade cake in the afternoons! The activities arranged for
the residents are great and include trips to the seaside!
Thank you to all the staff.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your lovely review, Sarah. I will be sure to feed back your comments to the staff team.

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Review from Patricia P (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Brooke House is a positive one.
My father has been shown kindness, compassion and respect from all staff - manager, carers, ancillary staff. Communication with us, his family, is strong and any request/question we have is answered swiftly and fully. We are made welcome whenever we
visit and never have the feeling that anything is put on for us for 'show'. When we visit, we can see that all residents are treated with the same care and patience as my father.
The home has a warm and welcoming atmosphere and clearly, a strong emphasis has been put on making it homely and not clinical. Nor does it have an institutional feel. The food is of a very high quality.
Choosing a home for my father was not easy and we are now quite confident that we chose the right home for him. The culture of Brooke House is to ensure residents continue to live their lives with dignity, which is equally important as any other aspect of their care - if not more so.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your kind words. I will be sure to share this review with the staff team. We value your feedback and will continue to provide a high standard of quality care to our residents.

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Review from Sandra C (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House staff were fantastic looking after Dad he was looked after with care and respect not just his physical needs but also his psychological and social needs.
The home was always clean and smelt nice and the food passed Dad's very critical pallet.
Thanks for looking after Dad so well.

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Review from Caroline B (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to Brooke House Care Home after a spell in hospital in June. He has physically improved since being in the home but his mental capacity has deteriorated. The staff and support he gets are very good and he is happy to be there. The home is lovely with a wonderful garden and surrounding
countryside. As my father says, "I am in the perfect place for a retired farmer". We are very pleased with our choice of home for our father.

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Review from T W (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Brooke House around May after the care home she was in failed to care for her, this was the best decision I have ever made. From day one, I was so impressed by the home, the furnishings and the garden. My mum has excelled in every way possible and that's all thanks to such a wonderful
team. The management team are amazing, their warmth, kindness and understanding. They really listen and care about what I am saying. The care that my mum has received has been nothing but love, support, understanding and friendship from the carers. The home is beautiful. It feels so homely and is always so clean and well-kept. The food is amazing, nothing is too much trouble and all the staff go above and beyond to make it such a happy place to be. I cannot thank you all enough for everything that you are doing for my mum. I know she is so happy here and she loves it.

Reply from Chantelle McCabe, Home Manager at Brooke House

Thank you for your lovely feedback. We aim to provide the highest level of person-centred care to your loved one.

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Review from Richard C (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives excellent care at Brooke House. All the staff are very kind and caring. They are patient and always treat Mum with respect. The house is set in a wonderful location and the facilities are very good.

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Review from M R (Partner of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brooke staff are professional, caring and considerate and that applies to everyone, whatever their job. Since being at Brooke my partner has received extreme kindness and help for which I thank them all.

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Review from John K (Nephew of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the appointment of the new manager, the whole atmosphere has improved dramatically, including proper recording of visitors entering and leaving. I do feel that more could be done by way of mental stimulus for residents capable of benefitting from it.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Brooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Brooke House is calculated as follows: ( (169 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooke House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (4)

Stuart

Stuart Gollands

Job Title: Operations Manager

I joined the Operations Team at Kingsley in 2024 having worked in health and social care since early March 2012, having been in Registered Manager and Senior Manager roles for other Providers. With Kingsley being a family run business there is always someone to offer support to the staff teams in the homes. Outside of work I like to lead a very active life running trail road races, spending time with my family and walking our 2 Labradors.

Sophie

Sophie Dye

Job Title: Administrator

Since graduating from university with a Marketing Masters degree, I have gained a range of experience in Admin roles across a variety of different sectors. I really enjoy working with the friendly team at Brooke House and getting to know all of our lovely residents. I also enjoy the variety in my role and learning something new every day. Outside of work I love going to the theatre, crafting and spending time with family.

Wendy Horne

Wendy Horne

Job Title: Activities & Lifestyle Co-ordinator

I have worked for Brooke House as lifestyle coordinator for six months, I have many years experience, and am very passionate about keeping the residents happy and as mobile as possible, doing a variety of activities. I love to put a smile on each and everyone's face, and I have got to say I have the best job in the world, and Brooke is a beautiful place to work. Outside work I love baking, going out for meals, keep fit and my family time.

Sharon Hillman

Sharon Hillman

Job Title: Activities & Lifestyle Co-ordinator

I started working in care seven years ago, initially as a support worker and later as part of the activity team. I joined Brooke House six months ago. I'm passionate about bringing fun, joy and companionship to the residents. My colleagues at Brooke House are always happy and helpful and there is always a family atmosphere here. Outside work I like to read and spend time with my family and cats.

Frequently Asked Questions about Brooke House

What types of Care is Brooke House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brooke House have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Brooke House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Brooke House to the centre of Norwich?

6.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooke House to verify any information. View our terms and conditions. Brooke House has an Enhanced Service - more info.