Brooke House Care Home

Special thanks to the wonderful manager Oana, and the relentlessly positive activities coordinators, all the carers and the housekeeping team

I never thought I would have to face putting my dad into residential care, but from my first visit to Brooke House, I knew it was the right place for him. The welcome I received was so warm and loving, with everybody saying hello and smiling. The residents who were already there were obviously very happy and pleased to say hello, and I just knew that this was a place where dad would be safe and supported. And I wasn't wrong. He has been there a month now, and has made friends with staff and residents alike. Nothing is too much trouble, and there is always someone to ask, no matter how big or little the issue. I genuinely can't thank Brooke House enough, and dad has asked to stay - the best recommendation you can get.

Our sister moved permanently into Brooke House after spending a few weeks there for respite care. It was an anxious and emotional time for all of us, but it soon became clear that Brooke House was exactly where she needed to be. From the very beginning, the wonderful team showed such kindness, understanding and compassion that she quickly became part of the Brooke House family. Their care and dedication have made an enormous difference to her life. It has been a huge relief for us to know that she is safe, well cared for and that all her needs are being met. She looks happier and healthier and enjoys taking part in the activities. We are incredibly grateful to everyone at Brooke House for the exceptional care, support and friendship they have given our sister.

My grandad came to Brooke house for respite after a lengthy hospital stay and has decided to stay as long term resident. The minute we, as a family, came to Brooke House for a look round we knew his needs would be met. All the staff were welcoming and friendly and everyone smiled. Grandad has been at Brooke house for a month now and has taken part in activities (some we never thought he would do) and has thoroughly enjoyed them all. His favourite is the exercise class. He was also taken for a day trip which he really enjoyed. Brooke house have been so accommodating and have allowed Granddads dog to visit him each week which always makes him smile. We cannot thank the staff enough for the excellent care they provide and the way they have made us a family feel comforted that his needs are being met.

When ever I go to visit there seems to be something going on from seated exercises, visits from mothers with young children, interesting talks, crafts, games and visits out into the community. It's great! I'm just so pleased my husband lives there now it's the best thing that could have happened for both of us. Thank you to all staff!

I cannot speak highly enough about the care home or the staff - thank you...!!!

Well done all.

All staff very friendly & kind and the kitchen staff & chef provides lovely nutritious interesting good food well balanced and cater for all dietary requirements.

Thank you to all the lovely staff at Brooke House for the smooth room move, they done a wonderful job of making Mums new room homely. The staff are all kind and caring, visiting Mum is always a happy experience, there is always activities going on, making cakes, having tea parties and singing. Thank you.

Having been for respite care it became obvious that the stay needed to become permanent. Oana has been extremely helpful and supportive to our family at this difficult time. ALL the staff are very kind and welcoming and have helped them settle in! Would like them to join in with more activities but this might come in time! Thank you

I have been impressed with Brooke House from my first visit when I went to view the home. It is so bright and airy and feels more like a hotel than a home. Compared to others I viewed, this was by far the best. My aunt has settled in very quickly and says the staff cannot do enough for her, which I have witnessed. She says the food is great and there are always activities to join in with. The staff have kept me up to date with how my aunt is getting on and any health/medication issues, no matter how minor, which is reassuring.

My mother moved to Brooke House Care Home coming up to two months ago now and since the beginning has had excellent care. She is treated with kindness and the level of care is second to none. There is great attention to detail in this home and despite the fact that she is completely dependent and can no longer communicate clearly or participate, she is not left out of the day to day activities at the home. The food is delicious and despite me not ever asking, realising her need, her food was prepared in such a way that she could eat it more easily. As I say - great attention to detail and praise to the staff who care for her. She seems very happy and settled.

My mother has been in Brooke House for nearly 2 years. There has been a continuence of care staff throughout this period which is reassuring. The staff themselves (I generally visit 10 o'clock, lunch time or late afternoon) are wonderful. I do sometimes feel as if they are occassionally over stretched at certain periods. There has been a notable change (positive) following Oana's appointment, activities and engagement of families is terrific! The effort made by staff for my mums 100th was amazing.

Mum is approaching her final days having been looked after at Brooke House since April 2022 (nearly four years). The care offered has been excellent and continues to improve. All the staff are extremely friendly and attentive with a good system running and sufficient staff to ensure lots of varied activities for residents take place and adequate care given. As mum's health has deteriorated, the care has stepped up and palliative arrangements put in place. We, the family, have a great weight lifted from our minds knowing that absolutely everything possible to ease mum's life has been done, and have full confidence in the Brooke House team.

Seasons of the year are celebrated and residents' birthdays. Occasional religious services are held for those wishing to attend. A quarterly meeting of relatives & residents with the home manager are arranged to discuss and share ideas.

We can't fault the home atall. Its like an extended family.

The staff always have a genuine smile on their faces which is wonderful for visiting families at what can be s very difficult time.

The management responded very quickly to our needs, and my sister was in the home within ours in a hospital bed we had requested. The home was clean, bright and warm, with spacious rooms and lovely views. The food was inviting and nutritious. The care was excellent and all the staff were friendly and helpful to the family, as well as my sister.

I was very worried about leaving my Mother as she lives with us full time, she is a quiet lady and has dementia, my worries quickly went when I met the kind, caring staff at Brook House. They showered her with kindness, and when I collected her two weeks later I found her to be very happy and clean and she had improved greatly in herself, she said she had had a lovely time and that she would happily go again for, as she put it, her holiday.

Thank you to all the staff who work so hard and look after their clients as if they were their own, not only have the staff looked after my mother but our whole family and I can't speak highly enough of them, I will always choose Brook House in the future.

My husband had a very good experience during a period of respite care. Carers ensured he took part in activities offered. Would recommend Brooke House and will come for future respite care I hope.