Brooke House Care Home

I cannot speak highly enough about the care home or the staff - thank you...!!!

Well done all.

All staff very friendly & kind and the kitchen staff & chef provides lovely nutritious interesting good food well balanced and cater for all dietary requirements.

Thank you to all the lovely staff at Brooke House for the smooth room move, they done a wonderful job of making Mums new room homely. The staff are all kind and caring, visiting Mum is always a happy experience, there is always activities going on, making cakes, having tea parties and singing. Thank you.

Having been for respite care it became obvious that the stay needed to become permanent. Oana has been extremely helpful and supportive to our family at this difficult time. ALL the staff are very kind and welcoming and have helped them settle in! Would like them to join in with more activities but this might come in time! Thank you

I have been impressed with Brooke House from my first visit when I went to view the home. It is so bright and airy and feels more like a hotel than a home. Compared to others I viewed, this was by far the best. My aunt has settled in very quickly and says the staff cannot do enough for her, which I have witnessed. She says the food is great and there are always activities to join in with. The staff have kept me up to date with how my aunt is getting on and any health/medication issues, no matter how minor, which is reassuring.

My mother moved to Brooke House Care Home coming up to two months ago now and since the beginning has had excellent care. She is treated with kindness and the level of care is second to none. There is great attention to detail in this home and despite the fact that she is completely dependent and can no longer communicate clearly or participate, she is not left out of the day to day activities at the home. The food is delicious and despite me not ever asking, realising her need, her food was prepared in such a way that she could eat it more easily. As I say - great attention to detail and praise to the staff who care for her. She seems very happy and settled.

My mother has been in Brooke House for nearly 2 years. There has been a continuence of care staff throughout this period which is reassuring. The staff themselves (I generally visit 10 o'clock, lunch time or late afternoon) are wonderful. I do sometimes feel as if they are occassionally over stretched at certain periods. There has been a notable change (positive) following Oana's appointment, activities and engagement of families is terrific! The effort made by staff for my mums 100th was amazing.

Mum is approaching her final days having been looked after at Brooke House since April 2022 (nearly four years). The care offered has been excellent and continues to improve. All the staff are extremely friendly and attentive with a good system running and sufficient staff to ensure lots of varied activities for residents take place and adequate care given. As mum's health has deteriorated, the care has stepped up and palliative arrangements put in place. We, the family, have a great weight lifted from our minds knowing that absolutely everything possible to ease mum's life has been done, and have full confidence in the Brooke House team.

Seasons of the year are celebrated and residents' birthdays. Occasional religious services are held for those wishing to attend. A quarterly meeting of relatives & residents with the home manager are arranged to discuss and share ideas.

We can't fault the home atall. Its like an extended family.

The staff always have a genuine smile on their faces which is wonderful for visiting families at what can be s very difficult time.

The management responded very quickly to our needs, and my sister was in the home within ours in a hospital bed we had requested. The home was clean, bright and warm, with spacious rooms and lovely views. The food was inviting and nutritious. The care was excellent and all the staff were friendly and helpful to the family, as well as my sister.

I was very worried about leaving my Mother as she lives with us full time, she is a quiet lady and has dementia, my worries quickly went when I met the kind, caring staff at Brook House. They showered her with kindness, and when I collected her two weeks later I found her to be very happy and clean and she had improved greatly in herself, she said she had had a lovely time and that she would happily go again for, as she put it, her holiday.

Thank you to all the staff who work so hard and look after their clients as if they were their own, not only have the staff looked after my mother but our whole family and I can't speak highly enough of them, I will always choose Brook House in the future.

My husband had a very good experience during a period of respite care. Carers ensured he took part in activities offered. Would recommend Brooke House and will come for future respite care I hope.

Very quickly everyone knew mum's name and she enjoyed watching muntjac deer from her window. The activities team were relentlessly cheery with everyone and the carers were always kind and supportive. I would not hesitate to recommend Brooke House to anyone looking for a place where their loved one can feel part of a family, not just be a resident.

I feel confident that my Godmother is safe , happy and well cared and it's a pleasure to visit.

With the idyllic, rural setting of Brooke House, it is possible to observe and, on fine days, communicate with nature within the grounds. This means a lot to my parents as they have always loved the countryside.

I can't thank the lovely management and staff enough for everything they have done and will always be truly grateful.

Wonderful welcome, easy to engage with the staff and ask any questions. Feel part of the family already only after a few difficult days. Thank you so much.