
Brooke House staff were fantastic looking after Dad he was looked after with care and respectSandra C(Daughter of Resident/Service User)

I can't praise the staff more - mum is very happy and well cared forRosemary B(Daughter of Resident/Service User)


Brooke House staff were fantastic looking after Dad he was looked after with care and respectSandra C(Daughter of Resident/Service User)

I can't praise the staff more - mum is very happy and well cared forRosemary B(Daughter of Resident/Service User)


Brooke House Care Home is available for 35 residents who require residential or specialist dementia care.
Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en...
Care Provided by Brooke House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
* Subject to successful assessment
The price(s) shown are provided by the care home. Contact Brooke House Care Home for full pricing details and T&Cs.
Contact Brooke House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Oana Lungan (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2010
Room Information
- Single Rooms (33)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (33)
Brooke House Care Home Reviews (75)
Brooke House Care Home has a Review Score of 9.9 (9.918) out of 10, based on 23 reviews in the last 2 years.
Over all time Brooke House Care Home has 75 reviews.
I never thought I would have to face putting my dad into residential care, but from my first visit to Brooke House, I knew it was the right place for him. The welcome I received was so warm and loving, with everybody saying hello and smiling. The residents who were already there were obviously very happy and pleased to say hello, and I just knew that this was a place where dad would be safe and supported. And I wasn't wrong. He has been there a month now, and has made friends with staff and residents alike. Nothing is too much trouble, and there is always someone to ask, no matter how big or little the issue. I genuinely can't thank Brooke House enough, and dad has asked to stay - the best recommendation you can get.
Thank you for your lovely words , we love having dad with us and we are so happy he settled right in. Thank you again, best regards, Oana
Our sister moved permanently into Brooke House after spending a few weeks there for respite care. It was an anxious and emotional time for all of us, but it soon became clear that Brooke House was exactly where she needed to be. From the very beginning, the wonderful team showed such kindness, understanding and compassion that she quickly became part of the Brooke House family. Their care and dedication have made an enormous difference to her life. It has been a huge relief for us to know that she is safe, well cared for and that all her needs are being met. She looks happier and healthier and enjoys taking part in the activities. We are incredibly grateful to everyone at Brooke House for the exceptional care, support and friendship they have given our sister.
Thank you so much for your kind words. It means a great deal to us to know that your sister settled at Brooke House and feels part of our family. Thank you for your trust and support. Best regards, Oana
My grandad came to Brooke house for respite after a lengthy hospital stay and has decided to stay as long term resident. The minute we, as a family, came to Brooke House for a look round we knew his needs would be met. All the staff were welcoming and friendly and everyone smiled. Grandad has been at Brooke house for a month now and has taken part in activities (some we never thought he would do) and has thoroughly enjoyed them all. His favourite is the exercise class. He was also taken for a day trip which he really enjoyed. Brooke house have been so accommodating and have allowed Granddads dog to visit him each week which always makes him smile. We cannot thank the staff enough for the excellent care they provide and the way they have made us a family feel comforted that his needs are being met.
Thank you for your wonderful feedback. We are happy that grandad has settled so well with us and we know the visits from his dog bring him so much happiness. Thank you for the trust you have placed in us. Best regards, Oana
The rooms are comfortable and kept clean and tidy.
The meals are tasty and care is given to make them healthy and appealing with plenty of choice. I have to mention the delicious home made cakes too! The staff are aware of the importance of hydration and do all they can to persuade reluctant residents to drink plenty by always offering a good variety of hot and cold drinks.
When ever I go to visit there seems to be something going on from seated exercises, visits from mothers with young children, interesting talks, crafts, games and visits out into the community. It's great! I'm just so pleased my husband lives there now it's the best thing that could have happened for both of us. Thank you to all staff!
Thank you so much for your lovely feedback. Your kind words about our team, activities, meals, and caring atmosphere mean a great deal to us. We will be sure to share your comments with all the staff. Best regards, Oana
Mum is happy, she is eating so very well (the food by the way is excellent) and has even put on a bit of weight (which was needed).
I cannot speak highly enough about the care home or the staff - thank you...!!!
Thank you so much for your kind words. We're delighted to hear that your mum is happy, well cared for, and enjoying her meals. It means a great deal to us to know you feel reassured and supported-thank you for trusting us with her care. King regards, Oana
When choosing Brooke House (over 7 others) I was won over by the manager, Oana, who exuded passion for her profession and compassion for her residents. It followed, for me, that if Oana could lead a team with her principles then we were in the right place. Having now met all of the wonderful staff, I see a home that is giving love and respect to its residents. It has exceeded my expectations and I am happy to entrust them with the care of my lovely Dad.
Well done all.
Thank you so much for your wonderful feedback. We are truly grateful to have your dad and your lovely family with us. He brings so much happiness and positivity into our home-his smile really does light up the day for everyone. We're delighted he feels happy and part of our Brooke House family. Kind regards, Oana
Karaoke and church services throughout year Easter harvest Christmas and inbetween for special reasons,
The Manager is superb fantastic kind very caring always has time to go see the residents and their visiting families, the home is vastly improved since the Manager started.
All staff very friendly & kind and the kitchen staff & chef provides lovely nutritious interesting good food well balanced and cater for all dietary requirements.
Thank you so much for your kind words. We are truly grateful to have such lovely and supportive relatives visiting the home-it means a great deal to us. We're delighted that both you and your mum feel happy and supported by our lovely team. Kind regards, Oana
Thank you to all the lovely staff at Brooke House for the smooth room move, they done a wonderful job of making Mums new room homely. The staff are all kind and caring, visiting Mum is always a happy experience, there is always activities going on, making cakes, having tea parties and singing. Thank you.
Please let us know if there's anything more we can do. Warm regards, Oana
Having been for respite care it became obvious that the stay needed to become permanent. Oana has been extremely helpful and supportive to our family at this difficult time. ALL the staff are very kind and welcoming and have helped them settle in! Would like them to join in with more activities but this might come in time! Thank you
We'll continue encouraging more involvement in activities as they settle in further. Please let us know if there's anything you need. Warm regards, Oana
I have been impressed with Brooke House from my first visit when I went to view the home. It is so bright and airy and feels more like a hotel than a home. Compared to others I viewed, this was by far the best. My aunt has settled in very quickly and says the staff cannot do enough for her, which I have witnessed. She says the food is great and there are always activities to join in with. The staff have kept me up to date with how my aunt is getting on and any health/medication issues, no matter how minor, which is reassuring.
Thank you for your lovely feedback. We're so pleased to hear how well your aunt has settled and that you've had such positive experiences with our team and the home. Your comments mean a great deal to us. Thank you!
My mother moved to Brooke House Care Home coming up to two months ago now and since the beginning has had excellent care. She is treated with kindness and the level of care is second to none. There is great attention to detail in this home and despite the fact that she is completely dependent and can no longer communicate clearly or participate, she is not left out of the day to day activities at the home. The food is delicious and despite me not ever asking, realising her need, her food was prepared in such a way that she could eat it more easily. As I say - great attention to detail and praise to the staff who care for her. She seems very happy and settled.
Thank you for your wonderful feedback - it means a great deal to our team and we're truly delighted to know your mother is happy, well cared for, and included in every aspect of life here at Brooke House.
My mother has been in Brooke House for nearly 2 years. There has been a continuence of care staff throughout this period which is reassuring. The staff themselves (I generally visit 10 o'clock, lunch time or late afternoon) are wonderful. I do sometimes feel as if they are occassionally over stretched at certain periods. There has been a notable change (positive) following Oana's appointment, activities and engagement of families is terrific! The effort made by staff for my mums 100th was amazing.
Thank you so much for taking the time to share your kind words and observations. We are delighted that you have noticed the improvements in activities and family engagement, and it was truly our pleasure to celebrate your mother's 100th birthday-she is such a special lady! With best wishes, Oana!
Mum is approaching her final days having been looked after at Brooke House since April 2022 (nearly four years). The care offered has been excellent and continues to improve. All the staff are extremely friendly and attentive with a good system running and sufficient staff to ensure lots of varied activities for residents take place and adequate care given. As mum's health has deteriorated, the care has stepped up and palliative arrangements put in place. We, the family, have a great weight lifted from our minds knowing that absolutely everything possible to ease mum's life has been done, and have full confidence in the Brooke House team.
It has truly been a privilege to care for your mum over the past four years. She was a much-loved member of our Brooke House family.
With warmest regards, Oana
Seasons of the year are celebrated and residents' birthdays. Occasional religious services are held for those wishing to attend. A quarterly meeting of relatives & residents with the home manager are arranged to discuss and share ideas.
Thank you so much for taking the time to share such thoughtful and kind feedback about our home and team. It truly means a great deal to all of us. Thank you for your trust and continued support over the past three years. It is a privilege to care for your wife, and we are grateful to have you both as part of our home community.
We had contact with the home prior to looking for somewhere as they involve the outside community with different activities and my young children previously had fun days visiting with school, summer picnic events etc. We are so delighted we chose Brooke house. The management team are super friendly, helpful and very accommodating of all needs. The staff are amazing, attentative, considerate, kind and treat with huge respect.
Every time we visit the staff check in with us to see how things are, if anything can be improved upon. It's a huge relief knowing our loved one is safe, well looked after and has a really positive experience in the home. From the activities, doctors appointments, therapy, hairdressers, external specialist services the staff do everything so you know its all in hand.
We can't fault the home atall. Its like an extended family.
Best regards , Oana
The staff always have a genuine smile on their faces which is wonderful for visiting families at what can be s very difficult time.
Thank you so much for your heartfelt words. Our team works hard every day to ensure that each resident feels comfortable, respected, and truly at home. It is a privilege to support your family during such an important time, and we will continue to do everything we can to provide the highest standard of care and comfort.
Warmest wishes,Oana
The management responded very quickly to our needs, and my sister was in the home within ours in a hospital bed we had requested. The home was clean, bright and warm, with spacious rooms and lovely views. The food was inviting and nutritious. The care was excellent and all the staff were friendly and helpful to the family, as well as my sister.
Thank you so much for your lovely feedback. It has truly been a pleasure to get to know you and your family, and a privilege to care for your sister. We're so pleased to hear that you felt supported and that the environment met your expectations - creating a warm and welcoming home is always our goal. Best regards, Oana!
I was very worried about leaving my Mother as she lives with us full time, she is a quiet lady and has dementia, my worries quickly went when I met the kind, caring staff at Brook House. They showered her with kindness, and when I collected her two weeks later I found her to be very happy and clean and she had improved greatly in herself, she said she had had a lovely time and that she would happily go again for, as she put it, her holiday.
Thank you to all the staff who work so hard and look after their clients as if they were their own, not only have the staff looked after my mother but our whole family and I can't speak highly enough of them, I will always choose Brook House in the future.
Thank You so much for your kind and thoughtful words. We are truly grateful that you took the time to share your positive experience at Brooke House. We have been honored to look after your Mum and are always here if you should need anything in the future
My husband had a very good experience during a period of respite care. Carers ensured he took part in activities offered. Would recommend Brooke House and will come for future respite care I hope.
Thank You for your feedback, We are glad to hear that you had a positive experience. Your input helps us to understand what we are doing well and what we can continue to improve
Very quickly everyone knew mum's name and she enjoyed watching muntjac deer from her window. The activities team were relentlessly cheery with everyone and the carers were always kind and supportive. I would not hesitate to recommend Brooke House to anyone looking for a place where their loved one can feel part of a family, not just be a resident.
Thank You so much for your kind words and thoughtful feedback. We are truly grateful you took the time to share your experience
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Brooke House Care Home.
There are no upcoming events for Brooke House Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Brooke House Care Home.
Meet the Team (3)

With over 10 years of experience in health and social care, I began as a care assistant and progressed into leadership roles, gaining a deep understanding of both frontline care and team management. Holding a Level 5 qualification in Leadership and Management, I’m dedicated to building positive teams and ensuring the highest standards of care. I’m drawn to Brooke House for its strong sense of family and teamwork, values that reflect my own.
Outside of work, I enjoy countryside walks, music, and family time.

I applied for Brooke House, as I am passionate about supporting others and working with people who are living with dementia and mental health issues. I have been in care for 6+ years, and I started as a care assistant and fell in love with all care has to offer. I then went on to become a senior care assistant and then Unit Manager before obtaining my Job as Deputy Manager here at Brooke. I love reading fantasy and romance, I love listening to Music and love attending festivals and concerts whilst with friends and spending time with my family. I like that Brooke House feels homely and welcoming, and it feels like a family.

I started working in care seven years ago, initially as a support worker and later as part of the activity team. I joined Brooke House six months ago. I'm passionate about bringing fun, joy and companionship to the residents. My colleagues at Brooke House are always happy and helpful, and there is always a family atmosphere here.
Outside work, I like to read and spend time with my family and cats.
Frequently Asked Questions about Brooke House Care Home
What types of Care is Brooke House Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Brooke House Care Home have?
There are 33 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Brooke House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Brooke House Care Home to the centre of Norwich?
6.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooke House Care Home to verify any information. View our terms and conditions. Brooke House Care Home has an Enhanced Service -more info.