Burgh House

Burgh House High Road, Burgh Castle, Great Yarmouth NR31 9QL
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9.7 100 Reviews
  • Burgh House, Great Yarmouth
Burgh House is a two-storey building set in the rural landscape of coastal Norfolk and ensures residents lead as full a life as possible in a warm, friendly and caring environment.

The single and double bedrooms at Burgh House have en-suite facilities and are attractively furnished and decorated. Each room has a phone and television point and residents are encouraged to personalise their rooms to create a home-from-home environment.

The house also has two communal lounge areas, including a quiet lounge where residents can read and relax, or a large, more lively lounge which features a large screen television.

Another great delight is the landscaped garden and patio area where residents can put their green fingers to good use, or simply relax in the sunshine.

Residents can enjoy home-cooked food which is served in a spacious dining room by friendly staff. All palettes and individual diets can be catered for by the experienced kitchen staff who aim to make every meal time a pleasure.

Entertainment is regularly scheduled at the home and includes all seasonal and patriotic occasions and events. The care home provides residents with a range of optional entertainment including: weekly keep fit classes, local outings, quizzes and crafts.

Burgh House also has a visiting hairdressing, chiropodist and dry cleaning service which are available upon request.
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Care Provided by Burgh House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1350
  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact Burgh House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Burgh House Residential Care Home Ltd

Person in charge

  • Shonah Wade (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • No restrictions on visiting hours, if however wishing to view the home for the first time, please call ahead and the team will ensure someone is available to show visitors round.

Parking

  • The home has a large car park to the front of the care home with ample parking space.

Burgh House Reviews (100)

9.7

Burgh House has a Review Score of 9.7 (9.691) out of 10, based on 16 reviews in the last 2 years.
Over all time Burgh House has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Burgh House
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Total of 100, showing 81-100
Review from Maureen T (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Burgh House the next best place from home. Cozy, comfortable and caring. The carers there are wonderful so dedicated to their jobs and nothing is too hard or difficult for them to do. Pleasant atmosphere, fresh and love to smell the food cooking. The management is very friendly, knowledgeable
and easy to talk to. Thank you, Burgh House and staff for caring so much about your residents.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for such a lovely review, we all work very hard and this kind of response to our work is very much appreciated by all.

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Review from Lilian B (Mother of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff took my son (now 59 years) into Burgh House, although they had had no experience of anyone with his disability before.
He had a massive brain bleed resulting in him having a stroke down the left-hand side of his body and there was nowhere else for him to go.
He has been there
15 months now and has settled very well and I am grateful to management and staff for the excellent care being given to him.
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Review from Denise D (Daughter of Resident) published on 9 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and father are well cared for at Burgh House, sharing a room together. The manager was incredibly helpful and swiftly arranged for them to be accommodated for even though it was over the busy Christmas period 2016. The manager had previously been helpful a year or more before but sadly
my parents were not ready to make the change which was a pity as my mother then deteriorated and was in a hospital for some time due to being so unwell.
My mother and father have a lovely room and I know they are well cared for. They have been in a care home in another location which was less than adequate and I was very concerned about them being there. It was very upsetting. I visit them now, with the knowledge that they are fine. I am informed about their health and the staff are always on hand to help with anything. There are regular planned activities for them to enjoy.
I visit regularly after work and a member of staff will often bring me a cup of tea, which is very thoughtful.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thanks so much for your positive feedback. We are always happy to help and extremely happy that the service is meeting your and your parent's needs.

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Review from Yvonne M (Daughter of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I moved our parents to Burgh House last December (2016) from London. From the outset, the staff were so kind and welcoming and did everything to help settle them into their new surroundings. I am so impressed by the standard of both care and accommodation. As I am not local and cannot
visit weekly, I need to relax in the knowledge that they are both safe, well cared for and above all happy - and I can. There are always plenty of staff on hand and no one ever seems to be too busy to attend when needed.
The staff at Burgh House have managed to create a family home environment where the residents are treated as such and not 'patients'. I cannot thank or praise them highly enough.
Reply from Joseph Greiner, Registered Manager at Burgh House

Hi Yvonne, thank you so much for your positive comments, we are so happy your mum and dad have settled so well into their new lives here at Burgh House. I will pass your feedback onto the staff as it is their determination, care and hard work that makes our home so special. Thanks again.

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Review from C W (Stepdaughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our stepmother settled in gradually after her initial respite care and despite various upsets with her general physical and mental health (to be expected at 93!) she is faring well and quite happy at Burgh House. The home liaises with us (as LPAs) if there are any problems and one particular health
issue has now been solved with medication after appropriate professional advice and support from the home's Manager and his hardworking, understanding staff. Other problems are sorted meaningfully and respectfully and we are never treated (or is our Stepmother with any disdain by a happy care team!
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you for your valued feedback, I am so pleased that you are happy and have received a good quality service from our team.

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Review from Peter A (Son of Resident) published on 11 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my family, I would like to say a big thank you to the management and staff for the love and care they gave my Mum during the years she was resident at Burgh House. I know she could be very trying times but the staff were excellent.
Everything was done to provide care so that she could
end her days in her own surroundings with as little pain and suffering as possible.
Burgh House provided a programme of entertainment that residents can participate in if they wish.
Mums wishes were always tended to by willing staff, from delivering meals to toilet needs anytime night and day.
We had no worries about Mums care, with peace of mind that she was being well looked after.
Thank you all very much.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you for so much, it was always a pleasure caring for your mum and a pleasure to get to know such a lovely family.

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Review from Julie M (Friend of Resident) published on 11 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like many other people, I was very sceptical when my friends family informed me that they were placing their mother into a care home. I have completely changed my mind. Burgh House is truly a very special place. The staff are very helpful, polite and clearly genuinely care about their residents. There
are activities going on every day, church services at the home and regular entertainment. Families and friends are welcomed with a smile from all staff and they are able to stay and eat with their relatives/friends if they wish.


I would highly recommend Burgh House and know where I am going when the time comes.

Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for your positive comments I will pass this onto the staff who work so hard to improve standards for the people who choose to live in our care. Many thanks.

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Review from Suzi R (Granddaughter of Resident) published on 24 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the staff at Burgh House for their constant and fantastic care towards my Grandmother. The level of care received is outstanding, she has had a fantastic time, from personalised lunches to games and fun! I'm not sure she wanted to come home! The staff are so friendly and
the place is so homely. We spoke to other residents when we dropped Nan off who were excited to see her back for another visit. Staff had remembered Nan by name which was special as I can imagine they see several faces during the course of a year. Nan always compliments how gentle and caring the care staff are with regards to her personal care. The staff at Burgh House are a credit to the management team. I truly believe that they are this fantastic due to excellent management supporting them.
Thank you, Burgh House for being the perfect place for respite for Nan.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much Suzi your comments are greatly appreciated. Looking after your Nan is an absolute delight and we all can't wait to see her again. From all at Burgh House.

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Review from Andy H (Son of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank each and every staff member at Burgh House for the unconditional loving care and friendship you gave to my mum. Her time with you was so special to her as you all became close friends. She spoke very highly of you all and loved living at Burgh House Residential Care Home. Thank
you so much for all you did for her, mum lived a much richer life knowing and being with you all. Also a big thank you from us all for the support you gave us during the last stages of mums life, you are an incredible bunch and we look upon you as our friends.
Reply from Joseph, Registered Manager at Burgh House

It was a pleasure for all the staff at Burgh House to get to know such a wonderful person like your mum and its always a joy when you have such supportive family to help when making important care decisions, thanks for your support.

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Review from Denise (Daughter of Resident) published on 9 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Invited to a garden party before moving in, excellent way to introduce her to her new home. Was quite clear that this was going to be a great home for mum to move into. The Lady who had given up on living, eating, not getting up in her previous home has now changed to a completely different person.
Eating the excellent food provided, getting up, and actually smiling again. She has been made very welcome by all. The manger is very hands on with residents, such a genuine caring manager. He is willing to help and please both mum and family. He is approachable, honest and very professional. Nothing is too much trouble for the carers/staff. Mum is treated with respect, she does have her health problems but this is being extremely well managed. She has a wicked sense of humour which has returned, this is down to the friendliness and caring of the excellent staff. Mum walked holding a carers hands for the 1st time in a year, this is proof of the excellent care she is getting in a great home.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for this amazing feedback, we are so grateful for your positive comments and that we are able to assist your mum in becoming the old mum again. She is an amazing lady with such a wonderful sense of humour and we are very lucky to have her in our care.

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Review from Ellesha B (Relative of Resident) published on 1 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home with lovely staff members helping the elderly including the relative of mine. Came to visit the home once before, the staff are always there when the buzzers are rung. Food and drink is great.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thanks for the positive feedback, it's always greatly appreciated.

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Review from Tracey C (Daughter of Resident) published on 1 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burgh House is an excellent care home. A few months back we had to put my mum into a care home after caring for her at home was no longer a option. Our first choice was Burgh House. My mum has never been so happy, it is like she has a new lease of life, and this is down to the excellent care of management
and all staff. The home puts on excellent events and entertainment and makes the families feel at home, as well as the residents.
The meals are excellent and residents get a choice every day. The home is always spotless and residents have a choice of day rooms. Their bedrooms are very bright and the whole home has a very homely feeling from the moment you walk through the doors. Thank you to the management and all the staff for making my mum feel very welcome.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for your positive comments, it is greatly appreciated.

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Review from Lisa C (Niece of Resident) published on 1 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie has been a resident of Burgh House for the last few months and the feedback from family is outstanding. You have taken so much pressure off my Auntie's family.
Having worked in Dementia Care for the last 13 years my only regret is that you are too far away to recommend for our clients.
Keep
up the good work and many heartfelt thanks to all the staff at Burgh House.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you, it has been a pleasure caring for your Auntie and meeting such a loving family.

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Review from Amanda P (Granddaughter of Resident) published on 1 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny has settled in very well here and is very happy. She has been made to feel very welcome and part of the family. She loves the staff and is always saying how wonderful they are and that they will do anything for you. She says the food is really lovely too.


She has been encouraged to join

in with the activities on offer which she has done and she seems to have enjoyed everything she has taken part in. She has no complaints at all.


She was living with my mum and dad for a few years before moving here and it was a tough decision but we know we have done the right thing, she is in the best place, and to be honest we should have gotten her in here sooner.


This care home is a really lovely place, with wonderful staff who always do their best for the residents and they also make the visitors feel welcome too.


A lovely, friendly, welcoming and fun care home which "cares".

Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you Amanda, we really appreciate your valued feedback and take great pride in providing excellent care to those who need it. The support of families such as yours always makes our job more rewarding, thanks again.

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Review from Kerry D (Granddaughter of Resident) published on 28 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny has been at the home for a few months now, she has settled in lovely and is very content. The care staff and management are fantastic all are kind, helpful, caring and professional, they are a family run care home which shows greatly as when visiting it is very family orientated and welcoming.
Reply from Joseph Greiner, Registered Manager at Burgh House

Hi Kerry, thanks so much for your comments it's a pleasure to care for your nanny and to have such a lovely, caring and supportive family to work with.

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Review from Eldo B (Friend of Resident) published on 10 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife's aunt spent the last 6 years of her life at Burgh House. She said they were the happiest years of her life. The other residents seem very happy there as well. Lots of entertainment is laid on and the lounge is bright with windows that let much light in. The home is clean and doesn't have the
stale smell some care homes have when you enter them. The manager is friendly and helpful and genuinely seems to have the residents' best interests at heart.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thanks very much for your positive comments, it means a great deal.

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Review from Deborah H (Daughter of Resident) published on 3 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became necessary for my sister and I to find a home for our father who, despite having severe vision loss, had stayed remarkably independent in his own home, we were concerned that he might find the transition a struggle. As soon as we met the manager and saw Burgh House we immediately felt
a sense of relief and observed the staff really taking time to get to know our father as well as taking great care of him. Living far away was stressful, however there was excellent communication from the manager whenever medical care was required and the staff were on the ball regarding health concerns, such that any problems that did arise were nipped in the bud. Our father resided there for 20 months and when we saw him laughing and singing we knew that this had been the right decision. The atmosphere upon entering Burgh House at any time was always found to be uplifting, with caring staff always willing to take the time to listen, despite their very busy schedules.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for your kind comments it was an absolute pleasure having the opportunity to get to know your father. He had such a wonderful sense of humor and made some wonderful relationships while in our care. He will be greatly missed by many at Burgh House.

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Review from Maria R (Granddaughter of Resident) published on 6 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Unfortunately my beloved nanny was only a resident at Burgh House for a few days, but during her time at the home she was treated with compassion, dignity and love by all the carers that worked to look after her. Their welcoming and comforting nature made the daunting process much easier for not only
my nanny but all of the family, and gave us the confidence that she was being looked after by the best hands possible.


Burgh House has a friendly environment and it is obvious that all employees truly care about the work they do on a daily basis making nanny feel part of a family from the moment she arrived.


We would all recommend Burgh House and appreciate the care and support they provided to my nanny and the whole family.

Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for your positive feedback the Proprietors, Management and Staff try very hard to ensure everyones experience is a positive one, no matter how unfortunate the circumstances may be. Comments like yours give us the confidence we are doing things right, Passion to continue to strive for excellence and satisfaction from knowing that our hard work is appreciated, again thank you so much. Joseph Greiner - Registered Manager

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Review from Trevor N (Son of Resident) published on 16 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Burgh House provide a clean, safe, secure, professional environment, enabling me to feel confident my elderly mother is being well cared for.
Yet, at the same time as I consider it is a professional environment, it also offers a very 'family feel', for which I am very grateful.
Whenever my mother's
health has been an issue, I have always promptly received a telephone call advising me of her condition.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for your kind words, the staff work very hard to ensure that all care needs are met for every individual within our care and it is reviews like this that make all the hard work, training and commitment worth while.


Many thanks J Greiner - Registered Manager

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Review from Mark D (Son-in-law of Resident) published on 18 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father in Law only had a very short stay at Burgh House, in which time he was treated with great respect and compassion. The staff were more than helpful and their dedication to caring for the residents was evident. From the initial visit to arrange his stay it was clear that this was a pleasant
homely atmosphere that instantly made you feel comfortable. Being close to home and having familiar views was certainly a plus point. I cannot thank the management and staff enough for their help and kindness and would certainly recommend Burgh House to others.
Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you very much for your kind words, it means a great deal to the Management and Staff at Burgh House to get such positive feedback about the way we care for our residents and their families.


Many thanks
J Greiner
Registered Manager

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Burgh House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Burgh House is calculated as follows: ( (138 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burgh House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Shonah

Shonah Wade

Job Title: Registered Manager Joined: 2023

I have worked in Health and Social Care for 30 years starting from the age of 18. I am delighted to have been appointed to Registered Manager within Burgh House and working locally within my home town.


I am qualified with NVQ Level 4 in Health and Social Care & Registered Managers Award and have various Training courses undertaken within the companies.


I am passionate about good care and believe everyone should be cared for as if they were your family, that way everyone will receive the best you can offer.


I believe in my staff and will endeavour to support them throughout their journey with me.

Em

Em Bunting

Job Title: Assistant Manager Joined: 2019

Em has worked for Burgh House Since 2019, during this time has been promoted to Assistant Manager and continues to lead a team of 55 Members of staff. She oversees the Medication System and staff-led competencies.

Chloe

Chloe Stilwell

Job Title: Assistant Manager Joined: 2019

Chloe was employed in 2019 and has been promoted to Assistant Manager during this time. She is responsible for Resident related systems, such as Care Planning and Medication. Chloe oversees a team of 55 staff.

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