Burgh House

Burgh House High Road, Burgh Castle, Great Yarmouth NR31 9QL
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9.7 100 Reviews
  • Burgh House, Great Yarmouth
Burgh House is a two-storey building set in the rural landscape of coastal Norfolk and ensures residents lead as full a life as possible in a warm, friendly and caring environment.

The single and double bedrooms at Burgh House have en-suite facilities and are attractively furnished and decorated. Each room has a phone and television point and residents are encouraged to personalise their rooms to create a home-from-home environment.

The house also has two communal lounge areas, including a quiet lounge where residents can read and relax, or a large, more lively lounge which features a large screen television.

Another great delight is the landscaped garden and patio area where residents can put their green fingers to good use, or simply relax in the sunshine.

Residents can enjoy home-cooked food which is served in a spacious dining room by friendly staff. All palettes and individual diets can be catered for by the experienced kitchen staff who aim to make every meal time a pleasure.

Entertainment is regularly scheduled at the home and includes all seasonal and patriotic occasions and events. The care home provides residents with a range of optional entertainment including: weekly keep fit classes, local outings, quizzes and crafts.

Burgh House also has a visiting hairdressing, chiropodist and dry cleaning service which are available upon request.
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Care Provided by Burgh House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1350
  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact Burgh House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Burgh House Residential Care Home Ltd

Person in charge

  • Shonah Wade (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • No restrictions on visiting hours, if however wishing to view the home for the first time, please call ahead and the team will ensure someone is available to show visitors round.

Parking

  • The home has a large car park to the front of the care home with ample parking space.

Burgh House Reviews (100)

9.7

Burgh House has a Review Score of 9.7 (9.691) out of 10, based on 16 reviews in the last 2 years.
Over all time Burgh House has 100 reviews.

Overall Experience
  • 89
  • 11
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Date Published
  • 100
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  • 16
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Reviewer Connection to Burgh House
  • 38
  • 14
  • 11
  • 9
  • 5
  • 5
  • 2
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  • 2
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  • 1
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Total of 100, showing 41-60
Review from Alison P (Granddaughter of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my nanny and great aunt are residents here and the care and attention they receive is wonderful. They are both very comfortable and happy and will say on numerous occasions that the staff are friendly and nothing is too much trouble. I cannot speak highly enough of Burgh House and would like to
thank the manager and all the staff for making them feel so at home.
Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your kind words, I will be sure to pass them on to our team.

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Review from Stephen L (Grandson of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home. Clean, friendly and always polite, warming staff when I go there.
Both my Nans are staying there and are completely happy and comfortable with everything at the care home. They’re always well looked after and never have any complaints about anything within the care home.
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Review from David L (Son of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and aunt are both in Burgh House residential care home. The care they receive is first class, nothing is too much trouble. The staff are always happy and look very content in their jobs. The catering is of a very high standard provided by the hard-working chefs. There is always plenty of choice.
Owners are extremely lovely and caring people, loved by all at Burgh House. If, and when, I ever need a care home I would not hesitate to try and obtain one of their lovely rooms.
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Review from Julia L (Daughter-in-law of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law and my husband’s aunt both reside at Burgh House, and my husband and I could not fault anything there. The staff are excellent, kind, thoughtful and always have time for a chat and a laugh which is so important. All other services, food, hygiene, etc are first class too. Nothing
is too much trouble.
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Review from Samantha B (Granddaughter of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother is extremely happy at Burgh House, she has a comfortable life being a resident at Burgh House, my grandmother was a very independent lady living on her own until she became ill, a few weeks before her 100th birthday, since being at Burgh House she has gone from strength to strength. She
tells me the meals are lovely and that she receives very good care from the care assistants.
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Review from Aileen M (Friend of Resident) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute we arrived a year ago, my friend felt cared for and content at Burgh House. The whole place smelt lovely and unexpectedly good. The meals, in particular, were homemade and very tasty. It's lovely to know they employ a chef and cook everything inhouse. My friend was somewhat reclusive
but every time I visited, there were activities going on for anyone interested. He loved his room with sitting area and en-suite toilet which was ideal. I felt happy knowing that he considered it home and felt glad and lucky to be there.
Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your kind words. We always endeavour to do our best and reviews like this one always help us to strive forward in the pursuit of better care. Thank you.

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Review from Adele P (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother was only in Burgh House for a short time she loved being there, loved her room and genuinely found all the staff to be so kind and friendly and they all treated her with a lot of respect and care. They went out of their way to help with everything she required to make her time happy.
A big thanks also to management who do a great job. Thank you!
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Review from Brian K (Son of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Burgh House for the past five years and the care she has received has been first class. The staff are wonderful, the home is always spotless and the meals varied.
Reply from Joseph Greiner, Manager at Burgh House

Thank you its been a pleasure caring for your mum and having such a supportive family always makes it easier, thank you

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Review from Sarah G (Granddaughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny is very well looked after at Burgh House. Her care is exceptional and she has been treated with respect and dignity. I would highly recommend.
Reply from Joseph Greiner, Manager at Burgh House

Thank you very much for your lovely comments and all the support you all give to your Nanny, Kind regards Joe.

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Review from Sheila K (Daughter-in-law of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been well looked after in Burgh House and the whole family are very pleased with the level of care she receives. She is very happy and settled, the staff and management do an excellent job. I would highly recommend this care home.
Reply from Joseph Greiner, Manager at Burgh House

Thank you so much Sheila, I will pass your comments on to the staff. It always helps when we have such wonderful family support, many thanks, Joe.

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Review from Paul H (Son of Resident) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burgh House has been a home from home to my mother and she has been very happy there. The kindness she has been given while there has been second to none. Thank you all very much.
Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your kind words, your mother was a wonderful lady and was dearly loved by all the staff, residents and the hairdresser. We miss her and the family visiting, it was always a pleasure.

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Review from Audrey H (Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay was very pleasant and the encouragement to improve my mobility was helpful. Staff were lovely and I was impressed with the attitude of making my own decisions whether the choice of meals or ready to walk with a stick rather than a frame. Nothing was too much trouble for them. I will remember
my stay with pleasure.
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Review from Jo O (Daughter of Resident) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Burgh House Care Home. I cannot speak highly enough of the dignity, care and respect my mother receives from all of the team there. Without a doubt, I would recommend this establishment to anyone I know. As a nurse myself, I have high expectations of what a home should provide
and I am pleased to say these are met over and above at Burgh House.
Thank you for taking such good care of my mum, in my eyes, there is no other home that compares. It's of no surprise that this home has such a good reputation.
Reply from Joseph Greiner, Manager at Burgh House

Wow, what an amazing review. Thank you so much, it means the world to us all here at Burgh House.

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Review from Denise B (Niece of Resident) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all staff and management for the excellent love, care and compassion, given to my aunt for the last two years. She loved you all and very much appreciated everything you did for her.
Reply from Joseph Greiner, Manager at Burgh House

It was always a pleasure, thank you for your positive comments I will be sure to pass them onto the staff.

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Review from David B (Stepson of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother had been depressed since Christmas after her son had visited from Bath, by April she had given up wanting to participate in life in general. We had heard very good reports of Burgh House from the carers from the council. The care home manager impressed me as his care home has achieved
great success in getting people back to good health and happiness. My stepmother is happier now with the care and attention all the staff show and continue to show. I am very pleased we have found a wonderful care home.
Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your lovely comments, it's been a pleasure caring for your stepmother, she has been an absolute pleasure to have at the home.

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Review from Annette M (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came on in leaps and bounds at Oak Lodge. The care received by the three daytime staff was second to none. Her room was bright and spacious and clean. Residents are encouraged to mingle with others and the carers would participate in board games with them. Superb and many thanks.
Reply from Joseph Greiner, Manager at Burgh House

Thank you for such positive and wonderful feedback, it is greatly appreciated, the staff work so hard and are so dedicated to their roles it is always so lovely for them to receive such recognition for their hard work.

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Review from John S (Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since being here, I have received excellent care. The facilities are very good and the nurses and staff provide for all our needs.
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Review from H K (Nephew of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt (aged 94) was discharged from hospital in a very poor condition and after living in the same house for 78 years was reluctant to come into a care home. She was very difficult at first and was extremely obstructive. The staff and management were very patient and considerate in their care of her
and she is now back to her normal nice self. Thanks.
Reply from Joseph Greiner, Manager at Burgh House

No problem at all we all go through difficult times no matter how old we are. It has been a pleasure helping get her back to her positive and charming self. We look forward to caring for her for the considerable future.

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Review from M H (Granddaughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care, a very friendly home, the staff were so friendly and put my granddad's care first. Nothing is too much trouble for them. Great food, very clean, a great place.
Reply from Joseph Greiner, Manager at Burgh House

Thank you for such lovely comments, it helps give us the boost we need to continue to do the best job we can for all-out residents.

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Review from Jane S (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care home to be very clean, very warm. Staff very helpful and friendly. My father was in during the Christmas period and enjoyed himself.
Reply from Joseph Greiner, Manager at Burgh House

Thank you so much, it was a pleasure helping to get your dad back on his feet and hope to see him again sometime.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Burgh House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Burgh House is calculated as follows: ( (138 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burgh House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Shonah

Shonah Wade

Job Title: Registered Manager Joined: 2023

I have worked in Health and Social Care for 30 years starting from the age of 18. I am delighted to have been appointed to Registered Manager within Burgh House and working locally within my home town.


I am qualified with NVQ Level 4 in Health and Social Care & Registered Managers Award and have various Training courses undertaken within the companies.


I am passionate about good care and believe everyone should be cared for as if they were your family, that way everyone will receive the best you can offer.


I believe in my staff and will endeavour to support them throughout their journey with me.

Em

Em Bunting

Job Title: Assistant Manager Joined: 2019

Em has worked for Burgh House Since 2019, during this time has been promoted to Assistant Manager and continues to lead a team of 55 Members of staff. She oversees the Medication System and staff-led competencies.

Chloe

Chloe Stilwell

Job Title: Assistant Manager Joined: 2019

Chloe was employed in 2019 and has been promoted to Assistant Manager during this time. She is responsible for Resident related systems, such as Care Planning and Medication. Chloe oversees a team of 55 staff.

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