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Burgh House

Burgh House High Road, Burgh Castle, Great Yarmouth, Norfolk NR31 9QL
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Burgh House, Great Yarmouth
Burgh House, Great Yarmouth
Burgh House, Great Yarmouth

Burgh House is a two-storey building set in the rural landscape of coastal Norfolk and ensures residents lead as full a life as possible in a warm, friendly and caring environment.

The single and double bedrooms at Burgh House have en-suite facilities and are attractively furnished and decorated. Each room has a phone and television point and residents are encouraged to personalise their rooms to create a home-from-home environment.

The house also...  

Care Provided by Burgh House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Burgh House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Burgh House Residential Care Home Ltd
  • Private Owned

Person in charge

  • Shonah Wade(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • No restrictions on visiting hours, if however wishing to view the home for the first time, please call ahead and the team will ensure someone is available to show visitors round.

Parking

  • The home has a large car park to the front of the care home with ample parking space.

Burgh House Reviews (105)

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9.4

Burgh House has a Review Score of 9.4 (9.410) out of 10, based on 9 reviews in the last 2 years. Over all time Burgh House has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from Carol C (Daughter of Resident) published on 3 June 2026 Submitted via Postal Card
Overall Experience
Dad has settled in to Burgh House very quickly. The staff from the cleaners to management go out of their way to help and support residents and family members wherever they can.

Dad simple adores the food and is now eating food he would of refused if I gave oe vegetables and some fruits. Well done all.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for your lovely review, we are honoured to be given the opportunity to care for Dad. I will ensure the staff see the positive feedback. Thank you again

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Review from J H (Son of Resident) published on 16 April 2026 Submitted via Website
Overall Experience
My mum has been at Burgh House since December 2025 following a couple of nasty falls at her home. It took her a few weeks to settle in, which is understandable, but from the first day the staff were excellent, making her feel very welcome.
Everyone at Burgh House is tentative and they genuinely care about their residents. They understand my mums medical condition and anxious nature and they always treat her with respect, dignity and empathy.
All the staff are very approachable and both mum and her family are encouraged to discuss mums ongoing care and needs with them. They are always quick to respond and do what they can to help, nothing is too much trouble.
The staff are also very friendly and welcoming to visitors as well as their residents and I have built a great relationship with them, giving me confidence that mum is being looked after properly.
The food is of a very high quality, the variety is excellent too.

I highly recommend Burgh House.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for the positive review. I am delighted to read the comments that the staff are treating Mum with respect, dignity and empathy, we are lucky to have Mum as part of the Burgh House family. I will ensure i share this with all the staff as they will be delighted to receive such lovely feedback.

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Review from Gary W (Son of Resident) published on 12 February 2026 Submitted via Website
Overall Experience
Mum suffers from Alzheimer's and she has been a resident of Burgh House since June 2024. From day one, I found the home to be well run, with the staff friendly and approachable. There are weekly activities, which mum was originally able to participate in, and which she seemed to enjoy. As her condition has declined she has continued to be cared for with dignity, and her care needs adjusted as needed
The home is well maintained and is always clean and tidy.

Overall I am really happy that I chose Burgh House

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you for taking the time to submit such a lovely positive review, the staff work very hard ensuring the residents are cared for with respect and dignity. Thank you for entrusting us to care for your Mum within our family. I will share this review with the staff. Thank you

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Review from Rob T (Son of Resident) published on 12 December 2025 Submitted via Website
Overall Experience
My mum has been here since September 2024. The level of care is outstanding. Points that I base this on are:
1 The respect and approach to all residents displays true care and understanding.
2 All residents names used
3 All residents individualism recognised
4 Genuine concern shown for all residents, some of whom can be very needy and not always easy (dementia, Alzheimer's etc)
5 Staff levels always very high both during the week and at weekends.
6 Food and choices are outstanding, nothing too much trouble.
7 Tea/coffee drinks and fruit always available
8 All questions and concerned addressed professionally and promptly
9 Cleanliness is of the highest level.
10 Daily activities plentiful and something for everyone
11 Residents encouraged to show independence
12 Humour is both used and encouraged among staff and residents
13 Contact prompt and helpful (such as my mum fell in her room)
14 Security in and out is excellent

Cannot praise highly enough

Reply from Shonah Wade, Registered Manager at Burgh House

Wow, Thank you so much for taking the time to submit such a lovely positive review. The team will be delighted with the recognition of their hard work and commitment to all our residents. I will share this with them all. Thank you once again for allowing us to care for your Mum it truly is an honour.

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Review from D M (Daughter of Resident) published on 28 November 2025 Submitted via Website
Overall Experience
My Father has been at Burgh House since June 2024. He has settled in well even though he tends to keep himself to himself. There are activities he could join in with but prefers not to. He is very strong willed and tries to be as independent as possible. The care staff acknowledge this and support his wishes the best they can. I find the fees expensive for his needs but appreciate care home fees generally are high. It is a shame he does not get the full benefit of residing here.

Overall I am pleased we found Burgh House and thank all the staff and management for their dedication.

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Review from Chris L (Daughter of Resident) published on 28 November 2025 Submitted via Website
Overall Experience

The staff at Burgh House treat my mum with care and dignity. They encourage her to join in activities and to sit in the main room and go into the dining room for meals. They contact me if there are any issues around mums condition or needs.

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Review from Sara H (Daughter of Resident) published on 19 August 2025 Submitted via Website
Overall Experience
From the moment our family connected with Burgh House, we knew we had found somewhere truly special. The staff welcomed our dad with genuine warmth and respect, treating him not just as a resident, but as a member of their extended family. Their compassion, attention to detail, and professionalism went far beyond what we ever expected.
Every aspect of the care - from daily routines to emotional support - was thoughtfully managed, with an atmosphere of kindness and dignity that permeated everything they did. The team went above and beyond to make his days comfortable and meaningful, and their unwavering support brought our whole family immense peace of mind.
Burgh House isn't just a care home - it's a place where people are valued, understood, and cherished. We are endlessly grateful for everything they did for our dad and for the heartfelt care they showed every step of the way.

Thank you to everyone at Burgh House for your incredible dedication and for making a real difference.

Reply from Shonah Wade, Registered Manager at Burgh House

Wow! Thank you so much for your wonderful review, it was an honor to have met and given the opportunity to care for Dad, a true gentleman. This review is a true testament to the hard work and dedication the staff team shows on a daily basis. I will ensure this is shared with the team. Thank you again for taking the time to review Burgh House.

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Review from Lynn H (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card
Overall Experience

We found Burgh House at short notice, I viewed on same day of calling, very open with information and showed me all the facilities which were perfect for Mum's needs of respite, she loves it so much she has decided to become a permanent resident. I haven't seen her this happy in a long time. All staff members are very helpful, polite, caring and treat Mum with respect. Thank you. It has taken a huge weight off my shoulders.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for taking the time to submit a review, I am delighted that Mum decided to stay with us, Mum is a lovely lady who has settled in well. The members of the team are all amazing and I will share your positive feedback with them. Thank you.

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Review from Lyn H (Daughter of Resident) published on 29 October 2024 Submitted via Website
Overall Experience

Our mother resided at Burgh House for five months until her passing a few weeks ago at the age of 98. My sister and I would like to express our sincere thanks to all the staff for the outstanding care she received whilst at Burgh House. Nothing was too much trouble. The management was also outstanding, ensuring my sister and I were looked after at our time of need. Thank you to the manager and one of the assistant managers, you have created an amazing care home you should be very proud of.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for taking the time to submit your review, Mum was a delight to look after and myself and the team were honoured to have been given this opportunity. We are very proud of the team at Burgh House and will continue to ensure all residents receive first-class care and support.

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Review from K G (Daughter of Resident) published on 12 April 2024 Submitted via Website
Overall Experience

My mum has now been in Burgh House for a year, it took her a while to get used to being in a home, but now she is enjoying it. Her quality of life has improved a lot, she likes taking part in all the activities. The home is lovely and bright with no smell of urine. All the staff are friendly and always available if there is a problem. I would not hesitate to recommend this home to family and friends.

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for taking the time to submit a review, the lovely positive feedback will be passed on to the team to reinforce the good work they do. Thank you again.

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Review from K F (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card
Overall Experience
The home is well-run by a good management team.
They listen and try to correct any issues. Communication is sometimes disconnected and results in gaps in care.
There always seems to be a difference in care when new members of the care team start.

The overall condition of the home is good but the lift is very small and it's a struggle to get in with a wheelchair. Cleanliness on the whole is good, laundry very good, sometimes the table in the room is not cleaned regularly especially the legs! The staff all work hard, are very polite and kind. Always happy to listen and get issues corrected asap. Unfortunately the food is poor at times.

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for taking the time to submit a review. I will ensure your feedback is actioned and I will certainly let the departments know the gaps identified. Thank you again for your positive feedback I will ensure they are shared.

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Review from M B (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience

I find Burgh House a home from home for Mum. Staff are always kind and friendly and do their best even when rushed off their feet. Food always looks tasty and wholesome. If I have an issue I can always approach a member of staff and management and mostly deal with it straight away, equally, they come to me if a problem has popped up. Happy we chose Burgh House for Mum. She likes living there.

Reply from Joseph Greiner, Manager at Burgh House

Thank you for taking the time to complete a review. The whole team at Burgh House are exceptional and strives to provide the best service. I am glad you have entrusted us to care for Mum.

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Review from E W (Niece of Resident) published on 8 April 2024 Submitted via Website
Overall Experience
My auntie spent the last few months of her life at Burgh House as she became difficult for us to care for her at home. I write on behalf of our family as she only had surviving nieces and nephews. Burgh House is just down the road and we always heard what a lovely place it was. Now we have had firsthand experience.
The staff were always smiling and delivered an excellent standard of care to our auntie. Burgh House gave us a feeling of a happy and safe place to be.
The management team always communicated with us giving regular updates on Auntie’s wellbeing.

Burgh House during a challenging time for our family will always be remembered and appreciated.

Reply from Shonah Wade, Manager at Burgh House

Thank you for taking the time to review Burgh House. I am pleased that we were able to offer the family some reassurance that Aunty was being well cared for. I will ensure the team members are made aware of the excellent care they provide. Thank you again for the lovely feedback

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No Rating
Review from Anne S (Friend of Resident) published on 25 March 2024 Submitted via Postal Card
Overall Experience
Staff were very caring and efficient - very kind to me, and pleasant every time I visit my dear friend.

The home is clean, fresh and bright, and a happy place to be.

Reply from Shonah Wade, Manager at Burgh House

Thank you for taking the time to send in a review. It's lovely that everyone is kind and pleasant, all the staff do an amazing job. It's a pleasure to read. Thank you again.

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Review from Gillian M (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

So happy to have found such an amazing place to care for my dear mum. The home goes the extra mile all the time to provide the best possible care. The events programs are so bang on for the residents and there are lots of choices. No one really wants to put a loved one into care but Burgh House has such a family feel about it we all agree Mum is living her best life. The staff are a credit to their occupation and keep us fully updated with all of Mum's care plans. I can fully understand the high score they receive for the service they provide.

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for the lovely review, I am delighted that Mum is living her best life. I 100% agree that the staff are a credit and we are lucky to have them. Thank you from us all at Burgh House.

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Review from J B (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

Both of my parents are in Burgh House they are very happy there, all the staff are very caring and helpful. Their room is lovely overlooking the well-kept garden, which they are looking forward to sitting in when the weather is warmer! All their pictures and family photos were fixed to the walls by the maintenance staff which made their room more homely, thanks to everyone for making them so welcome!

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for the lovely review, I am pleased to read Mum and Dad have settled in well, its a delight to care for them. Their room certainly looks homely. Thank you again for the positive words

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Review from D L (Son of Resident) published on 6 February 2024 Submitted via Postal Card
Overall Experience

I have been very happy with the standard of care my mother has received since she has moved in. In the 3 years Mum has lived at Burgh House, she has received excellent care. The staff are friendly and polite. Mum also gets on well with the other residents.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you for your kind review, it's lovely to read that Mum is being well looked after. The staff all work extremely hard to ensure everyone receives the best care.

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Review from Grant L (Son of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

Compared to our experience with other care homes, Burgh House appears to offer its residents a lot more interaction, entertainment and excursions. This is clearly very important to the mental well-being of residents and a confidence builder for our family. No one likes to see their loved ones in care at all, but when they are, they want to see them being cared for and shown empathy, respect and even love.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you for your kind words, Burgh House strives itself with caring, competent staff who all care for the lovely residents regardless of their area of work. I will ensure the staff team is made aware of your kind words.

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Review from Carol W (Stepdaughter of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

As is usual, our visits to the home are welcoming, even though the staff are very busy. Our stepmother isn't aware, her moods are 'up and down' so we are ordered 'not to chat' or 'to go home' at times, but staff are available for updates! I had Covid in December so not so many visits. A lot of our time has been taken up by calls and emails to social services and Stepmother's bank HO dug to a problem, now sorted. We are relieved that Stepmum can remain at Burgh House.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for taking the time to write this lovely review, I will pass on your comments to the care team who all work very hard to ensure the well-being of the residents are met at all times.

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Review from Cathryn P (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

I moved my mum to Burgh House in July 2023. It took about 6 weeks for her to settle in but now she loves it and joins in all the activities. The staff are all friendly and approachable and you can see they actually care about the residents. I like the fact I can visit Mum whenever I wish, no appointment necessary, as is the case with some care homes. I would recommend Burgh House to anyone.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for this lovely review, I will certainly pass this on to the carers, they will be absolutely delighted as they work so hard to make the resident's life the best it can be.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Burgh House.

Upcoming Events

There are no upcoming events for Burgh House.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Burgh House

Accreditations

There are no accreditations posted yet for Burgh House.

Meet the Team (3)

Shonah Wade
Shonah WadeJob Title:Registered ManagerJoined: 2023

I have worked in Health and Social Care for 30 years starting from the age of 18. I am delighted to have been appointed to Registered Manager within Burgh House and working locally within my home town.

I am qualified with NVQ Level 4 in Health and Social Care & Registered Managers Award and have various Training courses undertaken within the companies.

I am passionate about good care and believe everyone should be cared for as if they were your family, that way everyone will receive the best you can offer.

I believe in my staff and will endeavour to support them throughout their journey with me.

Em Bunting
Em BuntingJob Title:Assistant ManagerJoined: 2019

Em has worked for Burgh House Since 2019, during this time has been promoted to Assistant Manager and continues to lead a team of 55 Members of staff. She oversees the Medication System and staff-led competencies.

Chloe Stilwell
Chloe StilwellJob Title:Assistant ManagerJoined: 2019

Chloe was employed in 2019 and has been promoted to Assistant Manager during this time. She is responsible for Resident related systems, such as Care Planning and Medication. Chloe oversees a team of 55 staff.

Frequently Asked Questions about Burgh House

What types of Care is Burgh House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burgh House have?

There are 48 Single Rooms.

What are the Facilities & Services at Burgh House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Burgh House to the centre of Great Yarmouth?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burgh House to verify any information. View our terms and conditions. Burgh House has an Enhanced Service -more info.