Burgh House

In the late summer of 2017, our family were faced with providing care for our 91-year-old mum. It was a difficult task but we decided to try a care home. We looked at several locally but members of the family mentioned Burgh House in Burgh Castle. After an initial chat with the manager, a visit and then an assessment home visit our mum became a resident in October 2017.
The first few weeks were not easy for anyone concerned but very gradually our mum settled and as each week progressed she became more and more part of Burgh House and it's ethos.
Everyone at Burgh House works together for the care and benefit of the residents. All the staff are warm and friendly and there is also an atmosphere of professional responsibility and pride in all that they do.
Our family visit our mum on a daily basis and we see how Burgh House operates. We are very satisfied with what we see and the way in which mum and the other residents are cared for. We think Burgh House is a very good care home.

The care and kindness in Burgh House are wonderful. The management is fully engaged with the residents which makes it much more of a home. Different activities most days help keep minds alert and help people chat together and not sit on their own all day in their rooms.
Being in a care home is not most peoples choice but if it's necessary this home has to be ranked amongst the best.

My father in law resides at Burgh House.
From the moment we needed help to safeguard his care, Burgh House has been incredible. Although there were difficulties with him settling at first, Burgh House were kind and very patient, he now loves his 'hotel'.
Recently with health issues, his care has been incredible.
While keeping the standard of fun and care at all times the home meets each resident's needs.
We are so grateful to all the staff for the brilliant way they have looked after our relative.
Thank you.

Burgh House is a very friendly care home. Staff very kind and helpful. My mother is in there also my mother-in-law and I am more than happy with how they are cared for, would highly recommend.

My Nanny has been a resident at Burgh House for over 3 years. She is well cared for and is very happy within the home. The staff and management are very friendly and helpful and she gets excellent care provided. I am extremely happy my Nanny lives within such a lovely environment supporting her needs and she feels safe and secure. There is lots of entertainment and activities going on and its lovely to see the residents joining in and having fun.

My mother was a resident in Burgh House for 13 very happy years and I continue to visit her friends there weekly. The place is always very clean and fresh. The food looks good too. Entertainment and fun organised for each day, lots of laughter. Staff friendly and helpful, even though they are very busy.
It would suit me very well to end up there - but not just yet!!

Home from Home!

Support & care is second to none. The manager is very supportive & professional. When my mother moved into B House (aged 90) her Life expectancy was 8 weeks. 14 months on, she is looking forward to her Granddaughters wedding Sept 2017! This has been achieved by a combined effort from the manager and his staff & the love of family.

The telephone is always answered by a human being! The manager and his efficient secretary are always available to respond to enquiries. It isn't unusual to see him participating in a game of bowls with his residents!

Over the past 12 months, my mother has been taken to 'The Sealife Centre' & couldn't wait to tell me that the manager had given her plenty of coppers for the slot machines! They went out for a Christmas Dinner & were also taken to see 'Aladdin' at 'The Pavilion'. Mum also enjoyed a trip to the Circus. Over the past 14 months, Burgh House has hosted 3 lovely Garden Parties with refreshments & live music for the resident's &their families.

My Mother has been residing at Burgh House Care Home for a few years. She has always been looked after really well. The staff are very caring and thoughtful. The management are exemplary. There is nothing they can't do to help. My mother's husband is able to go in every day and they make him very welcome.
It is their wedding anniversary soon and Burgh House are arranging for a singer to go in for the afternoon to entertain all the residents. I know everyone will have a wonderful time
That is just one occasion where the management are going out of their way to help make it a special day for my Mum.
I cannot fault Burgh House. I would recommend to anyone who is thinking where their loved one could go to be cared for and looked after. To have freshly cooked food. To have stimulating entertainment and a nice friendly atmosphere, without being too big and overpowering. To have understanding management to meet their needs as much as possible -
Burgh House for me every time.

I find Burgh House the next best place from home. Cozy, comfortable and caring. The carers there are wonderful so dedicated to their jobs and nothing is too hard or difficult for them to do. Pleasant atmosphere, fresh and love to smell the food cooking. The management is very friendly, knowledgeable and easy to talk to. Thank you, Burgh House and staff for caring so much about your residents.

I now have my two Nan's as residents of Burgh House, one has been a resident for just over a year, the other one is only just settling into her new surroundings, who is enjoying the company of others, and joining in with the weekly activities. What is so lovely is that the management arranged a room for both of them to share, they have known each other for years, one is 99 the other is 97, (they love putting the world to rights between them).
Each of them requires different care needs, which are always met and carried out to a very high standard with, dignity, respect, love and care at all times. All the staff are always friendly and everyone greeted with a smile, nothing is too much trouble for any one of them, what ever their needs are at different times of the day or night.
Burgh House is always bright fresh and airy, and all residential bedrooms and social areas are always kept spotless at all times.
Burgh House is a professional, happy and welcoming home.

The management and staff took my son (now 59 years) into Burgh House, although they had had no experience of anyone with his disability before.
He had a massive brain bleed resulting in him having a stroke down the left-hand side of his body and there was nowhere else for him to go.
He has been there 15 months now and has settled very well and I am grateful to management and staff for the excellent care being given to him.

This care home is very well run. My mother is extremely well cared for by all the lovely carers. They are always willing to please her and keep her comfortable. She is very happy there.
We are all extremely thankful that there was a vacancy when it was needed and we do not need to worry about her.

Both my mother and father are well cared for at Burgh House, sharing a room together. The manager was incredibly helpful and swiftly arranged for them to be accommodated for even though it was over the busy Christmas period 2016. The manager had previously been helpful a year or more before but sadly my parents were not ready to make the change which was a pity as my mother then deteriorated and was in a hospital for some time due to being so unwell.
My mother and father have a lovely room and I know they are well cared for. They have been in a care home in another location which was less than adequate and I was very concerned about them being there. It was very upsetting. I visit them now, with the knowledge that they are fine. I am informed about their health and the staff are always on hand to help with anything. There are regular planned activities for them to enjoy.
I visit regularly after work and a member of staff will often bring me a cup of tea, which is very thoughtful.

My sister and I moved our parents to Burgh House last December (2016) from London. From the outset, the staff were so kind and welcoming and did everything to help settle them into their new surroundings. I am so impressed by the standard of both care and accommodation. As I am not local and cannot visit weekly, I need to relax in the knowledge that they are both safe, well cared for and above all happy - and I can. There are always plenty of staff on hand and no one ever seems to be too busy to attend when needed.
The staff at Burgh House have managed to create a family home environment where the residents are treated as such and not 'patients'. I cannot thank or praise them highly enough.

Our stepmother settled in gradually after her initial respite care and despite various upsets with her general physical and mental health (to be expected at 93!) she is faring well and quite happy at Burgh House. The home liaises with us (as LPAs) if there are any problems and one particular health issue has now been solved with medication after appropriate professional advice and support from the home's Manager and his hardworking, understanding staff. Other problems are sorted meaningfully and respectfully and we are never treated (or is our Stepmother with any disdain by a happy care team!

On behalf of my family, I would like to say a big thank you to the management and staff for the love and care they gave my Mum during the years she was resident at Burgh House. I know she could be very trying times but the staff were excellent.
Everything was done to provide care so that she could end her days in her own surroundings with as little pain and suffering as possible.
Burgh House provided a programme of entertainment that residents can participate in if they wish.
Mums wishes were always tended to by willing staff, from delivering meals to toilet needs anytime night and day.
We had no worries about Mums care, with peace of mind that she was being well looked after.
Thank you all very much.

Like many other people, I was very sceptical when my friends family informed me that they were placing their mother into a care home. I have completely changed my mind. Burgh House is truly a very special place. The staff are very helpful, polite and clearly genuinely care about their residents. There are activities going on every day, church services at the home and regular entertainment. Families and friends are welcomed with a smile from all staff and they are able to stay and eat with their relatives/friends if they wish.

I would highly recommend Burgh House and know where I am going when the time comes.

I would like to thank all of the staff at Burgh House for their constant and fantastic care towards my Grandmother. The level of care received is outstanding, she has had a fantastic time, from personalised lunches to games and fun! I'm not sure she wanted to come home! The staff are so friendly and the place is so homely. We spoke to other residents when we dropped Nan off who were excited to see her back for another visit. Staff had remembered Nan by name which was special as I can imagine they see several faces during the course of a year. Nan always compliments how gentle and caring the care staff are with regards to her personal care. The staff at Burgh House are a credit to the management team. I truly believe that they are this fantastic due to excellent management supporting them.
Thank you, Burgh House for being the perfect place for respite for Nan.

I would like to thank each and every staff member at Burgh House for the unconditional loving care and friendship you gave to my mum. Her time with you was so special to her as you all became close friends. She spoke very highly of you all and loved living at Burgh House Residential Care Home. Thank you so much for all you did for her, mum lived a much richer life knowing and being with you all. Also a big thank you from us all for the support you gave us during the last stages of mums life, you are an incredible bunch and we look upon you as our friends.

Invited to a garden party before moving in, excellent way to introduce her to her new home. Was quite clear that this was going to be a great home for mum to move into. The Lady who had given up on living, eating, not getting up in her previous home has now changed to a completely different person. Eating the excellent food provided, getting up, and actually smiling again. She has been made very welcome by all. The manger is very hands on with residents, such a genuine caring manager. He is willing to help and please both mum and family. He is approachable, honest and very professional. Nothing is too much trouble for the carers/staff. Mum is treated with respect, she does have her health problems but this is being extremely well managed. She has a wicked sense of humour which has returned, this is down to the friendliness and caring of the excellent staff. Mum walked holding a carers hands for the 1st time in a year, this is proof of the excellent care she is getting in a great home.

My nanny has settled in very well here and is very happy. She has been made to feel very welcome and part of the family. She loves the staff and is always saying how wonderful they are and that they will do anything for you. She says the food is really lovely too.

She has been encouraged to join in with the activities on offer which she has done and she seems to have enjoyed everything she has taken part in. She has no complaints at all.

She was living with my mum and dad for a few years before moving here and it was a tough decision but we know we have done the right thing, she is in the best place, and to be honest we should have gotten her in here sooner.

This care home is a really lovely place, with wonderful staff who always do their best for the residents and they also make the visitors feel welcome too.

A lovely, friendly, welcoming and fun care home which "cares".

My Auntie has been a resident of Burgh House for the last few months and the feedback from family is outstanding. You have taken so much pressure off my Auntie's family.
Having worked in Dementia Care for the last 13 years my only regret is that you are too far away to recommend for our clients.
Keep up the good work and many heartfelt thanks to all the staff at Burgh House.

Burgh House is an excellent care home. A few months back we had to put my mum into a care home after caring for her at home was no longer a option. Our first choice was Burgh House. My mum has never been so happy, it is like she has a new lease of life, and this is down to the excellent care of management and all staff. The home puts on excellent events and entertainment and makes the families feel at home, as well as the residents.
The meals are excellent and residents get a choice every day. The home is always spotless and residents have a choice of day rooms. Their bedrooms are very bright and the whole home has a very homely feeling from the moment you walk through the doors. Thank you to the management and all the staff for making my mum feel very welcome.

Lovely care home with lovely staff members helping the elderly including the relative of mine. Came to visit the home once before, the staff are always there when the buzzers are rung. Food and drink is great.

My nanny has been at the home for a few months now, she has settled in lovely and is very content. The care staff and management are fantastic all are kind, helpful, caring and professional, they are a family run care home which shows greatly as when visiting it is very family orientated and welcoming.

I recently placed my Mother into Burgh House, because I was no longer able to care for her myself, I had visited the home on other business a few times and was totally impressed with the atmosphere and the friendly and warm welcome you get. Like most people my mother did not want to go into residential care and this was upsetting for her and myself, but I can truly say that within a couple of days she was singing their praises and within a couple of weeks her confidence had returned. Listening to her talk you would think she had been blessed with a whole new family. Not only has this changed my mothers life for the better, but also my own as I no longer have to worry about her 24/7 because I have every faith in the care she is getting.

My wife's aunt spent the last 6 years of her life at Burgh House. She said they were the happiest years of her life. The other residents seem very happy there as well. Lots of entertainment is laid on and the lounge is bright with windows that let much light in. The home is clean and doesn't have the stale smell some care homes have when you enter them. The manager is friendly and helpful and genuinely seems to have the residents' best interests at heart.

When it became necessary for my sister and I to find a home for our father who, despite having severe vision loss, had stayed remarkably independent in his own home, we were concerned that he might find the transition a struggle. As soon as we met the manager and saw Burgh House we immediately felt a sense of relief and observed the staff really taking time to get to know our father as well as taking great care of him. Living far away was stressful, however there was excellent communication from the manager whenever medical care was required and the staff were on the ball regarding health concerns, such that any problems that did arise were nipped in the bud. Our father resided there for 20 months and when we saw him laughing and singing we knew that this had been the right decision. The atmosphere upon entering Burgh House at any time was always found to be uplifting, with caring staff always willing to take the time to listen, despite their very busy schedules.

Unfortunately my beloved nanny was only a resident at Burgh House for a few days, but during her time at the home she was treated with compassion, dignity and love by all the carers that worked to look after her. Their welcoming and comforting nature made the daunting process much easier for not only my nanny but all of the family, and gave us the confidence that she was being looked after by the best hands possible.

Burgh House has a friendly environment and it is obvious that all employees truly care about the work they do on a daily basis making nanny feel part of a family from the moment she arrived.

We would all recommend Burgh House and appreciate the care and support they provided to my nanny and the whole family.

Burgh House provide a clean, safe, secure, professional environment, enabling me to feel confident my elderly mother is being well cared for.
Yet, at the same time as I consider it is a professional environment, it also offers a very 'family feel', for which I am very grateful.
Whenever my mother's health has been an issue, I have always promptly received a telephone call advising me of her condition.

My Father in Law only had a very short stay at Burgh House, in which time he was treated with great respect and compassion. The staff were more than helpful and their dedication to caring for the residents was evident. From the initial visit to arrange his stay it was clear that this was a pleasant homely atmosphere that instantly made you feel comfortable. Being close to home and having familiar views was certainly a plus point. I cannot thank the management and staff enough for their help and kindness and would certainly recommend Burgh House to others.