Burgh House

Burgh House High Road, Burgh Castle, Great Yarmouth NR31 9QL
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9.7 102 Reviews
  • Burgh House, Great Yarmouth
Burgh House is a two-storey building set in the rural landscape of coastal Norfolk and ensures residents lead as full a life as possible in a warm, friendly and caring environment.

The single and double bedrooms at Burgh House have en-suite facilities and are attractively furnished and decorated. Each room has a phone and television point and residents are encouraged to personalise their rooms to create a home-from-home environment.

The house also has two communal lounge areas, including a quiet lounge where residents can read and relax, or a large, more lively lounge which features a large screen television.

Another great delight is the landscaped garden and patio area where residents can put their green fingers to good use, or simply relax in the sunshine.

Residents can enjoy home-cooked food which is served in a spacious dining room by friendly staff. All palettes and individual diets can be catered for by the experienced kitchen staff who aim to make every meal time a pleasure.

Entertainment is regularly scheduled at the home and includes all seasonal and patriotic occasions and events. The care home provides residents with a range of optional entertainment including: weekly keep fit classes, local outings, quizzes and crafts.

Burgh House also has a visiting hairdressing, chiropodist and dry cleaning service which are available upon request.
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Care Provided by Burgh House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1350
  • Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact Burgh House to find out the exact price for your requirements.

Contact Burgh House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Burgh House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Burgh House Residential Care Home Ltd
  • Privately Owned

Person in Charge

  • Shonah Wade (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • No restrictions on visiting hours, if however wishing to view the home for the first time, please call ahead and the team will ensure someone is available to show visitors round.

Parking

  • The home has a large car park to the front of the care home with ample parking space.

Burgh House Reviews (102)

9.7

Burgh House has a Review Score of 9.7 (9.698) out of 10, based on 18 reviews in the last 2 years.
Over all time Burgh House has 102 reviews.

Overall Experience
  • 91
  • 11
  • 0
  • 0
  • 0
Date Published
  • 102
  • 3
  • 4
  • 18
  • 84
Reviewer Connection to Burgh House
  • 40
  • 14
  • 11
  • 9
  • 5
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 101-102
Review from Trevor N (Son of Resident) published on 16 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Burgh House provide a clean, safe, secure, professional environment, enabling me to feel confident my elderly mother is being well cared for.
Yet, at the same time as I consider it is a professional environment, it also offers a very 'family feel', for which I am very grateful.
Whenever my mother's
health has been an issue, I have always promptly received a telephone call advising me of her condition.
Reply from Joseph Greiner, Registered Manager at Burgh House
Thank you so much for your kind words, the staff work very hard to ensure that all care needs are met for every individual within our care and it is reviews like this that make all the hard work,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark D (Son-in-law of Resident) published on 18 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father in Law only had a very short stay at Burgh House, in which time he was treated with great respect and compassion. The staff were more than helpful and their dedication to caring for the residents was evident. From the initial visit to arrange his stay it was clear that this was a pleasant
homely atmosphere that instantly made you feel comfortable. Being close to home and having familiar views was certainly a plus point. I cannot thank the management and staff enough for their help and kindness and would certainly recommend Burgh House to others.
Reply from Joseph Greiner, Registered Manager at Burgh House
Thank you very much for your kind words, it means a great deal to the Management and Staff at Burgh House to get such positive feedback about the way we care for our residents and their families.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Burgh House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Burgh House is calculated as follows: ( (157 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burgh House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Shonah

Shonah Wade

Job Title: Registered Manager Joined: 2023

I have worked in Health and Social Care for 30 years starting from the age of 18. I am delighted to have been appointed to Registered Manager within Burgh House and working locally within my home town.


I am qualified with NVQ Level 4 in Health and Social Care & Registered Managers Award and have various Training courses undertaken within the companies.


I am passionate about good care and believe everyone should be cared for as if they were your family, that way everyone will receive the best you can offer.


I believe in my staff and will endeavour to support them throughout their journey with me.

Em

Em Bunting

Job Title: Assistant Manager Joined: 2019

Em has worked for Burgh House Since 2019, during this time has been promoted to Assistant Manager and continues to lead a team of 55 Members of staff. She oversees the Medication System and staff-led competencies.

Chloe

Chloe Stilwell

Job Title: Assistant Manager Joined: 2019

Chloe was employed in 2019 and has been promoted to Assistant Manager during this time. She is responsible for Resident related systems, such as Care Planning and Medication. Chloe oversees a team of 55 staff.

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