Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 36 Service Users
Cranmer House is a comfortable accommodation adapted for short-term care needs, having been thoroughly refurbished to support independent living and the practice of skilled care.
Respite care provision is carried out by competent professionals, alongside a programme of reablement that has been organised by the provider to help adults with health or care challenges get the most out of life.
A secluded garden is popular with residents and the home maintains a varied activities programme so that clients feel both physically and emotionally stimulated.
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Care Provided by Cranmer House
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.
The price(s) shown are provided by the care home. Contact Cranmer House for full pricing details and T&Cs.
Contact Cranmer House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Norse Care (Services) Ltd
- Private Owned
Person in charge
- Kirsty Sleightholme (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (21)
Cranmer House Reviews (92)
8.4
Cranmer House has a Review Score of 8.4 (8.398) out of 10, based on 5 reviews in the last 2 years.
Over all time Cranmer House has 92 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Cranmer House
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Review from J S (Respite Resident) published on 21 March 2022 Submitted via Postal Card•
Overall Experience
Although only respite, made to feel very welcome.
Although only respite, made to feel very welcome.
↩Reply from Caroline Beale, Customer relationship manager at Cranmer House
Thank-you for your response, it is lovely to hear that you felt welcomed. This is always top of our agenda to ensure that our residents feel comfortable.
Review from G W (Resident / Service User) published on 10 March 2022 Submitted via Review Postal Card•
Overall Experience
When my husband was in care here five years ago, I came to visit him every day. He was very happy, and I was happy with his care. So when I needed care, it was the only place I wanted to be, and after ten months, I haven't changed my mind. The staff are all very kind and caring. Even when I was in...
When my husband was in care here five years ago, I came to visit him every day. He was very happy, and I was happy with his care. So when I needed care, it was the only place I wanted to be, and after ten months, I haven't changed my mind. The staff are all very kind and caring. Even when I was in the hospital, I just wanted to get home to Cranmer.
↩Reply from Caroline Beale, Customer relationship manager at Cranmer House
Thank you for your lovely review and kind words. We remember your late husband fondly and it is our pleasure to now look after you.
Review from June S (Resident / Service User) published on 1 March 2022 Submitted via Postal Card•
Overall Experience
I have been a resident for just over two years.
The carers are always helpful and understanding. I enjoy my breakfasts and choices of sandwiches. I have my ensuite which gives me privacy and my room is nice, looking out at the courtyard. If the weather is nice I like to sit out in the courtyard...
I have been a resident for just over two years.
The carers are always helpful and understanding. I enjoy my breakfasts and choices of sandwiches. I have my ensuite which gives me privacy and my room is nice, looking out at the courtyard. If the weather is nice I like to sit out in the courtyard and read a book or do a puzzle.
↩Reply from Caroline Beale, Customer relationship manager at Cranmer House
Thank you for completing and giving us this positive feedback. We will also use your review to look at any other areas where we can improve upon.
Review from Sarah T (Daughter of Resident) published on 9 September 2020 Submitted via Website•
Overall Experience
Mum went to Cranmer for a short term stay post a fall. This turned into 16-weeks and care through her end of life journey. The staff were just amazing, incredibly caring and supportive to both mum and our family. Everyone we met showed compassion and consideration for mum needs, which, at times,...
Mum went to Cranmer for a short term stay post a fall. This turned into 16-weeks and care through her end of life journey. The staff were just amazing, incredibly caring and supportive to both mum and our family. Everyone we met showed compassion and consideration for mum needs, which, at times, were challenging. It’s the people who work at the home that make it special and I can’t recommend this team highly enough.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind words about the care and support your mum received at Cranmer House.
Review from Steven D (Grandson of Resident) published on 2 September 2020 Submitted via Website•
Overall Experience
My grandfather and grandmother are long-term residents at Cranmer House. From the very start they have been treated with exceptional care and attention by the staff and managers, who have often gone beyond what is expected, for example by helping mark important occasions such as birthdays and...
My grandfather and grandmother are long-term residents at Cranmer House. From the very start they have been treated with exceptional care and attention by the staff and managers, who have often gone beyond what is expected, for example by helping mark important occasions such as birthdays and wedding anniversaries.
During the current coronavirus pandemic, we have been able to keep in contact via phone and Skype calls (my mother has been able to visit in person) and I have felt comforted and reassured that my grandparents are being kept as safe as possible.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind comments about the care and support your grandparents are receiving at Cranmer House.
Review from Sue P (Daughter of Resident) published on 19 February 2020 Submitted via Website•
Overall Experience
Staff looked after my mum extremely well.
She enjoyed her stay while I had a break, and she will be going again soon.
Staff looked after my mum extremely well.
She enjoyed her stay while I had a break, and she will be going again soon.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind words about the care and support your mum received at Cranmer House - we look forward to seeing her again soon.
Review from D W (Respite Resident) published on 20 December 2019 Submitted via Postal Card•
Overall Experience
It was the best care I have had. Thank you. I will be going there again.
It was the best care I have had. Thank you. I will be going there again.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Wow! Thank you for your kind comments about the care and support you've received at Cranmer House.
Review from Patrick P (Respite Resident) published on 26 November 2019 Submitted via Postal Card•
Overall Experience
Spent 10 days at Cranmer House for respite care to give my wife a rest. I am a Parkinson's sufferer needing 24-hour supervision. Excellent care, but most residents spent 90% of the day in a wheelchair. No exercises or help with mobility. In an ideal world, they should have physio and occupational...
Spent 10 days at Cranmer House for respite care to give my wife a rest. I am a Parkinson's sufferer needing 24-hour supervision. Excellent care, but most residents spent 90% of the day in a wheelchair. No exercises or help with mobility. In an ideal world, they should have physio and occupational therapy but this would cost money.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind comments about the care provided at Cranmer House. We are obviously disappointed with your comments about activities and occupational therapy though. I understand you may have missed some of our activities, including a “move it or lose it” session during your stay. We hope you will consider another stay at Cranmer House in the future.
Review from H D (Wife of Resident) published on 6 November 2019 Submitted via Postal Card•
Overall Experience
My husband of 92 years old was very well looked after for a week in Cranmer House and the staff were excellent in supporting him while there.
My husband of 92 years old was very well looked after for a week in Cranmer House and the staff were excellent in supporting him while there.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind words about the care and support your husband received at Cranmer House.
Review from S W (Resident / Service User) published on 16 October 2019 Submitted via Postal Card•
Overall Experience
A short first stay but found the staff and managers to be very helpful and plenty of them.
Generally, prefer the room to be on the ground floor because of the wheelchair, but everything seemed to work well. Good recliner chair.
Generally, prefer the room to be on the ground floor because of the wheelchair, but everything seemed to work well. Good recliner chair.
No shower in the room and did not have a shower every day but this is...
A short first stay but found the staff and managers to be very helpful and plenty of them.
Generally, prefer the room to be on the ground floor because of the wheelchair, but everything seemed to work well. Good recliner chair.
No shower in the room and did not have a shower every day but this is not a big problem.
Generally, prefer the room to be on the ground floor because of the wheelchair, but everything seemed to work well. Good recliner chair.
No shower in the room and did not have a shower every day but this is not a big problem.
Unable to turn the TV on and off with the remote but could change channels so again not a major problem.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind review of the care and support received at Cranmer House. We hope to welcome you back to Cranmer soon.
Review from S L (Respite Resident) published on 26 September 2019 Submitted via Postal Card•
Overall Experience
Very comfortable stay, bright airy room, pleasant staff and good food. Attentive two weeks care.
Very comfortable stay, bright airy room, pleasant staff and good food. Attentive two weeks care.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind comments about the care and support you received at Cranmer House.
Review from Ian H (Son of Resident) published on 4 September 2019 Submitted via Postal Card•
Overall Experience
We have nothing but praise for Cranmer House Care Home. Mum was treated with dignity and respect and was very happy during her 6 weeks stay. The staff were so friendly and made her 100th birthday whilst she was there a very enjoyable occasion.
We have nothing but praise for Cranmer House Care Home. Mum was treated with dignity and respect and was very happy during her 6 weeks stay. The staff were so friendly and made her 100th birthday whilst she was there a very enjoyable occasion.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind review of Cranmer House and happy 100th birthday.
Review from Carolyn W (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card•
Overall Experience
Excellent care. Friendly, helpful staff. Love the cat, great idea.
Excellent care. Friendly, helpful staff. Love the cat, great idea.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind comments about Cranmer House.
Review from Ena M (Resident / Service User) published on 1 May 2019 Submitted via Postal Card•
Overall Experience
The 5-week respite care was so good. The staff was always ready to help. Thank you.
The 5-week respite care was so good. The staff was always ready to help. Thank you.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind review of Cranmer House.
Review from Alan W (Resident / Service User) published on 25 January 2019 Submitted via Postal Card•
Overall Experience
Care is very good. Staff are always helpful and everything I needed was provided for. Extra attendance was brilliant.
Care is very good. Staff are always helpful and everything I needed was provided for. Extra attendance was brilliant.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind review of the care received at Cranmer house.
Review from Gilmore H (Resident / Service User) published on 20 December 2018 Submitted via Postal Card•
Overall Experience
Very good. Nothing is too much trouble for anyone. I would come back again.
Very good. Nothing is too much trouble for anyone. I would come back again.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind words about the care and support you received at Cranmer House.
Review from Julie H (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card•
Overall Experience
My father went to Cranmer House for short-term care. He absolutely loved it. The staff were so kind, caring and helpful. He made friends and joined in activities with permanent residents. He was heartbroken when he had to leave. If only there were more full-time residential vacancies so that I did...
My father went to Cranmer House for short-term care. He absolutely loved it. The staff were so kind, caring and helpful. He made friends and joined in activities with permanent residents. He was heartbroken when he had to leave. If only there were more full-time residential vacancies so that I did not have to move him as he would have loved to stay.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind and thoughtful review of the care and support your father received at Cranmer House. I have asked our manager to contact you about longer term stays at the home.
Review from Margaret B (Resident / Service User) published on 2 November 2018 Submitted via Postal Card•
Overall Experience
Very enjoyable. Looking forward to going again.
Very enjoyable. Looking forward to going again.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for you kind comments.
Review from Roger A (Resident / Service User) published on 24 October 2018 Submitted via Postal Card•
Overall Experience
A care home which provided much-needed respite (one of few). It is managed and run extremely well with very friendly and helpful staff. Hopefully, I will return for another stay.
A care home which provided much-needed respite (one of few). It is managed and run extremely well with very friendly and helpful staff. Hopefully, I will return for another stay.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind words about the care and support you received at Cranmer House.
Review from Gladys C (Resident / Service User) published on 23 October 2018 Submitted via Postal Card•
Overall Experience
Lovely atmosphere. Everyone very friendly. Really enjoyed the food. Care provided was excellent and nothing was too much trouble day or night.
Lovely atmosphere. Everyone very friendly. Really enjoyed the food. Care provided was excellent and nothing was too much trouble day or night.
↩Reply from Richard Smith, Marketing Manager at Cranmer House
Thank you for your kind comments about your stay at Cranmer House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Cranmer House.
Upcoming Events
There are no upcoming events for Cranmer House.
Awards / Recognitions (5)
- 01 Apr 2017Recipient: Norse Care (Services) Ltd
- 15 Feb 2016Recipient: Cranmer House
- 01 Feb 2015Recipient: Cranmer House
Accreditations
There are no accreditations posted yet for Cranmer House.
Meet the Team (1)
Kirsty SleightholmeJob Title Registered ManagerJoined 2004
I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within...
I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within hospital and care home settings, each bringing their own experiences. My passion purely and simply is people, particularly giving support to those needing it most and when experiencing real difficulty in their lives.
I have worked at Cranmer House for over 20 years and feel very proud of the whole team’s achievements and our reputation within the local community. I very much enjoy being part of an innovative and forward thinking company, whose values we all aspire to.
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