Cranmer House

Norwich Road, Fakenham NR21 8HR
Review Us
9.8 90 Reviews
  • Cranmer House, Fakenham
Cranmer House is a comfortable accommodation adapted for short-term care needs, having been thoroughly refurbished to support independent living and the practice of skilled care.

Respite care provision is carried out by competent professionals, alongside a programme of reablement that has been organised by the provider to help adults with health or care challenges get the most out of life.

A secluded garden is popular with residents and the home maintains a varied activities programme so that clients feel both physically and emotionally stimulated.
Show Cranmer House on the Map

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1573
  • RESPITE Self-Funded Residential Care: £1200 – £1573

Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.

These prices are only a guideline, please contact Cranmer House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kirsty Sleightholme and Matthew Anthony-Knell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (21)

Cranmer House Reviews (90)

9.8

Cranmer House has a Review Score of 9.8 (9.821) out of 10, based on 10 reviews in the last 2 years.
Over all time Cranmer House has 90 reviews.

Overall Experience
  • 75
  • 15
  • 0
  • 0
  • 0
Date Published
  • 90
  • 0
  • 3
  • 10
  • 80
Reviewer Connection to Cranmer House
  • 38
  • 16
  • 14
  • 7
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 21-40
Review from June S (Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident for just over two years.
The carers are always helpful and understanding. I enjoy my breakfasts and choices of sandwiches. I have my ensuite which gives me privacy and my room is nice, looking out at the courtyard. If the weather is nice I like to sit out in the courtyard and
read a book or do a puzzle.
Reply from Caroline Beale, Customer relationship manager at Cranmer House

Thank you for completing and giving us this positive feedback. We will also use your review to look at any other areas where we can improve upon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah T (Daughter of Resident) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Cranmer for a short term stay post a fall. This turned into 16-weeks and care through her end of life journey. The staff were just amazing, incredibly caring and supportive to both mum and our family. Everyone we met showed compassion and consideration for mum needs, which, at times, were
challenging. It’s the people who work at the home that make it special and I can’t recommend this team highly enough.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your mum received at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven D (Grandson of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather and grandmother are long-term residents at Cranmer House. From the very start they have been treated with exceptional care and attention by the staff and managers, who have often gone beyond what is expected, for example by helping mark important occasions such as birthdays and wedding
anniversaries.
During the current coronavirus pandemic, we have been able to keep in contact via phone and Skype calls (my mother has been able to visit in person) and I have felt comforted and reassured that my grandparents are being kept as safe as possible.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care and support your grandparents are receiving at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue P (Daughter of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff looked after my mum extremely well.
She enjoyed her stay while I had a break, and she will be going again soon.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your mum received at Cranmer House - we look forward to seeing her again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Respite Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the best care I have had. Thank you. I will be going there again.
Reply from Richard Smith, Marketing Manager at Cranmer House

Wow! Thank you for your kind comments about the care and support you've received at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick P (Respite Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spent 10 days at Cranmer House for respite care to give my wife a rest. I am a Parkinson's sufferer needing 24-hour supervision. Excellent care, but most residents spent 90% of the day in a wheelchair. No exercises or help with mobility. In an ideal world, they should have physio and occupational therapy
but this would cost money.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care provided at Cranmer House. We are obviously disappointed with your comments about activities and occupational therapy though. I understand you may have missed some of our activities, including a “move it or lose it” session during your stay. We hope you will consider another stay at Cranmer House in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H D (Wife of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband of 92 years old was very well looked after for a week in Cranmer House and the staff were excellent in supporting him while there.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your husband received at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Resident) assisted by family/friend published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A short first stay but found the staff and managers to be very helpful and plenty of them.
Generally, prefer the room to be on the ground floor because of the wheelchair, but everything seemed to work well. Good recliner chair.
No shower in the room and did not have a shower every day but this is
not a big problem.
Unable to turn the TV on and off with the remote but could change channels so again not a major problem.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of the care and support received at Cranmer House. We hope to welcome you back to Cranmer soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Respite Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable stay, bright airy room, pleasant staff and good food. Attentive two weeks care.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care and support you received at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian H (Son of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have nothing but praise for Cranmer House Care Home. Mum was treated with dignity and respect and was very happy during her 6 weeks stay. The staff were so friendly and made her 100th birthday whilst she was there a very enjoyable occasion.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of Cranmer House and happy 100th birthday.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn W (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Friendly, helpful staff. Love the cat, great idea.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ena M (Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 5-week respite care was so good. The staff was always ready to help. Thank you.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan W (Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very good. Staff are always helpful and everything I needed was provided for. Extra attendance was brilliant.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of the care received at Cranmer house.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gilmore H (Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Nothing is too much trouble for anyone. I would come back again.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support you received at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie H (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father went to Cranmer House for short-term care. He absolutely loved it. The staff were so kind, caring and helpful. He made friends and joined in activities with permanent residents. He was heartbroken when he had to leave. If only there were more full-time residential vacancies so that I did not
have to move him as he would have loved to stay.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind and thoughtful review of the care and support your father received at Cranmer House. I have asked our manager to contact you about longer term stays at the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret B (Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very enjoyable. Looking forward to going again.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for you kind comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger A (Resident) assisted by family/friend published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home which provided much-needed respite (one of few). It is managed and run extremely well with very friendly and helpful staff. Hopefully, I will return for another stay.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support you received at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gladys C (Resident) assisted by family/friend published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere. Everyone very friendly. Really enjoyed the food. Care provided was excellent and nothing was too much trouble day or night.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about your stay at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joy C (Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I went to Cranmer House I was feeling sorry for myself but with all the love and smiles I am home now and feel life is worth living. Beautiful people and lovely food.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your heartwarming review of Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda D (Daughter of Resident) published on 14 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad are both long term residents in Cranmer House and are very happy there. Nothing is too much trouble and everyone, management, admin, carers, kitchen staff and cleaners are all so kind taking time to talk to them and treat them, and me like family.


We had looked at lots of places before

being lucky enough for them to be offered long-term care here and I can honestly say this is the best. The whole place is spotlessly clean and fresh. Mum and Dad both have lovely rooms with spacious ensuite toilet and and wash basin. There are some very nice comfortable day rooms and the dining room is large, open and airy. The food is excellent and every need is catered for. An Activities Co-ordinator has been appointed and is doing a great job in coming up ideas with input from residents.


Very important to me is that If I have any concerns I know I can speak to someone at any time and they will listen. I cannot recommend Cranmer House highly enough!

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your parents are receiving at Cranmer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Cranmer House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Cranmer House is calculated as follows: ( (96 Excellents x 5) + (21 Goods x 4) ) ÷ 117 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cranmer House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (1)

Kirsty

Kirsty Sleightholme

Job Title: Registered Manager Joined: 2004

I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within hospital and care home settings, each bringing their own experiences. My passion purely and simply is people, particularly giving support to those needing it most and when experiencing real difficulty in their lives.


I have worked at Cranmer House for over 20 years and feel very proud of the whole team’s achievements and our reputation within the local community. I very much enjoy being part of an innovative and forward thinking company, whose values we all aspire to.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cranmer House to verify any information. View our terms and conditions. Cranmer House has an Enhanced Service - more info.