Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 114 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.

Care Provided by Barchester Warren Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Elizabeth Tacliad (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (13)

Barchester Warren Care Home Reviews (114)

9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.716) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Warren Care Home has 114 reviews.

Overall Experience
  • 79
  • 29
  • 5
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Date Published
  • 114
  • 9
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  • 31
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Reviewer Connection to Barchester Warren Care Home
  • 31
  • 23
  • 17
  • 11
  • 7
  • 5
  • 5
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 114, showing 21-40
Review from John N (Son of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my father's first experience of residency in a care home, albeit respite care.
I am very pleased with the overall care he received during his sixteen-day stay. It is fair to say, he was reluctant to go but appeared to enjoy his stay. I found all the staff I came into contact with were both
friendly and helpful. I have no doubt that he will be returning soon for other short stays to cover gaps in his normal care. Thank you to all staff at the home.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home
Thank you for your kind words, we look forward to caring for your father once again.
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Review from M B (Son of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad stayed at Barchester The Warren Care Home for eleven days while we went on holiday.
Although he was confused and a little insecure when we left him, we were confident that he would be well looked after.
The home could not have been more helpful in all the communications leading up to the stay.
We will certainly do this again when we next go on holiday.
Reply from Poliana Stenczel, Admin at Barchester Warren Care Home
Thank you for providing us with valuable feedback, it is much appreciated. It was a pleasure to look after Dad and to meet you all.
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Review from P C (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and carers were all friednly and gave support to Mum. Everyone in the home was approachable and helpful to situations that occurred. There was a general happy atmosphere throughout.
Reply from Poliana Stenczel, Admin at Barchester Warren Care Home
Thank you for providing us with your valuable review, it is much appreciated. It was a pleasure to look after Mum, hope she is happy in her new home and being closer to family.
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Review from J C (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident at The Warren Care Home for 4 months (2 months respite care). He settled in well after my mum could no longer care for him at home (she is 88), the care he received was excellent. His health declined in the last month and the staff were so caring toward him. The day before he passed
away, we were there at different times and the staff were so kind as we all knew the end was near, they made sure we had food and drink. Sadly Dad passed away in the early hours and the staff showed respect and compassion to the family there and were at hand if required. We will be eternally grateful to all the staff.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home
Thank you for your kind words and it was a pleasure to care for your dad.
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Review from Pip N (Niece of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle moved into The Warren in March 2023. He was getting confused and losing mobility. He was made very welcome and was always glad to return there after a hospital visit. He loved the food and was always chatting to the staff all of whom would say hello and check on him as they passed his room
when he was too poorly to sit in the lounge. When he was nearing the end he chose to have palliative care at home rather than go to the hospital or a hospice. It was the right decision, everybody was so caring and kind, and they made a difficult time easier for both my Uncle and the family. In his final hours, he was never left alone and it was obvious just how much the staff cared. Their presence at his funeral was greatly appreciated and the wonderful flowers they sent. Would not hesitate to recommend The Warren to those looking for a safe, friendly, caring environment for their loved ones.
Reply from Poliana Stenczel, Admin at Barchester Warren Care Home
Thank you so much for your kind words which will be passed on to the team. It was a pleasure to look after your uncle, he was a great character and he will be missed by us all.
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Review from Fiona B (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into The Warren permanently in December 2021. Sadly he passed away in February 2024. Throughout his time at The Warren he was treated with kindness, respect and empathy by all the staff who were also very supportive and caring to the family too.
The care home is clean, warm and well-maintained.
There is a good variety of food on offer.
Lots of activities are available for those who want to get involved.
A big thankyou to all at The Warren.
Reply from Poliana Stenczel, Admin at Barchester Warren Care Home
It was a pleasure to look after Dad, as well as meeting you all. Dad will be remembered for his lovely sense of humour. Many thanks for your feedback, we will make sure we share this with the team.
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Review from Richard H (Friend of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting always find managers and staff so friendly and accommodating. As I am a companion that is my work, the home is very clean and amazing in this day and age. When I visit and always someone there to let me in.
Reply from Poliana Stenczel, Admin at Barchester Warren Care Home
Thank you for taking the time to provide valuable feedback, we will make sure we share this with the team.
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Review from Fasmin F (Friend of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is honestly amazing. It's clean, the staff are so lovely and welcoming and they are so genuine. I would recommend this care home to anyone. Lovely experience. I love seeing the care home doing the most for the residents.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home
Thank you for your amazing review. We pride ourselves on excellence and its wonderful to see it being notices by residents and loved ones alike.
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Review from Peter G (Brother of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was very poorly when she first came into the home, in October 2022, but she soon picked up with the help of the excellent staff. She always got up very early, the staff supplying her with a nice cup of tea. The staff are always very helpful, especially during the last few days. Many thanks
to all.
Reply from Elizabeth Tacliad, Admin at Barchester Warren Care Home
Thank you for taking the time to submit a review for us. It was a pleasure knowing your sister. She will surely be missed by the team.
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Review from M B (Brother of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in The Warren for 14 months. The staff are lovely and very caring. My sister is very pleased with the high standards of The Warren and is content to reside there. I would happily reside there when my time comes.
Reply from Poliana Stenczel, Admin at Barchester Warren Care Home
Thank you for your feedback, I will make sure to forward your kind message to the team.
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Review from Tracy L (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in The Warren, she has put on weight and is a lot happier, which has given my husband and I our lives back, as we don't have the constant worry of her being on her own and falling all the time as she was before. Thank you The Warren staff, always so friendly and happy.
Reply from Poliana Stenczel, Admin at Barchester Warren Care Home
Thank you for your feedback, it is greatly appreciated, I will pass on your kind words to the team.
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Review from T S (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Barchester The Warren Care Home while I went away on holiday, for my peace of mind. My mother enjoyed her time at The Warren, the lovely welcome of all the staff and the homely atmosphere. It was a real peace of mind that my mother was in a happy place and I would highly recommend to
any family member, who's thinking of going away, for peace of mind. Maybe see you soon.
Reply from Poliana Stenczel, Administrator at Barchester Warren Care Home
We appreciate the lovely feedback you have provided, it was a pleasure to have your mom stay with us, please feel free to reach out if we can help with anything in future.
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Review from Rita C (Friend of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with everything. Home is excellent.
Reply from Poliana Stenczel, Administrator at Barchester Warren Care Home
Thank you for such lovely feedback. Very happy to hear about your positive experience at The Warren.
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Review from J B (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff all very kind and patient - but sometimes not enough of them. Communication between shifts and generally could be improved.
Overall, a friendly and caring place, with lots going on for those who wish to participate.
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Review from S P (Daughter-in-law of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is very happy at Barchester The Warren Care Home. He is cared for by a happy and professional staff. He joins in with the regular entertainment and especially enjoys the scrabble club and regular outings in the minibus.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home
Thank you for your kind words we love caring for your father-in-law and it's absolutely our pleasure.
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Review from Andrew P (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester The Warren Care Home have looked after my father in an excellent manner over the past five years. The catering, housekeeping and entertainment staff are all very professional with the interest of the resident at heart. Dad was recently taken to an RAF base in Lincolnshire to have afternoon
tea with King Charles.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home
Thank you for your kind words, is our absolute pleasure looking after your Dad, such a lovely gentleman and a true hero.
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Review from Heather B (Niece of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Warren was my aunt's home for the last year of her life. She lived the best life ever at the centre. She loved the activities especially if they involved animals, ate beautifully prepared food and was tended by the best team ever assembled. The family are treated so well, cups of tea and coffee
and offer us food. I can't praise The Warren enough. She was respected, pampered, loved and dignified until the very end.
Reply from Kirstie Tifrani, Activities Co-ordinator at Barchester Warren Care Home
Thank you for your kind words, It was our absolute pleasure to care for your Aunt in her final years. I remember how much she loved our Christmas activities and the Animal Therapy experiences. She…read more
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Review from Beth B (Great-Niece of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful facility, they took great care of my aunt during her final year. The care and compassion demonstrated to her and the family was exceptional.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home
It was an absolute delight looking after her she will be dearly missed by us all.
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Review from Tracy C (Daughter-in-law of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, lovely surroundings, very comfortable and the food is excellent. Could not ask for more from a care home. My mother-in-law is treated with care and dignity in a lovely atmosphere.
Reply from Elizabeth Tacliad, Admin at Barchester Warren Care Home
Thank you for taking the time to give us an inspiring review. Our care team is grateful.
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Review from L P (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my mum's first stay in residential care while her home was refurbished. The carers and enriching staff were amazing, and so caring, nothing was too much trouble. It was so reassuring to know Mum was so well supported and cared for. What a great team at The Warren.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home
Thank you for your wonderful review, it was a pleasure to look after your mum. My team absolutely love their jobs and this shows from your review.
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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Barchester Warren Care Home is calculated as follows: ( (279 Excellents x 5) + (72 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 366 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 

Jade

Jade Labrum

Job Title: Deputy Manager Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade

Lisa

Lisa Roll

Job Title: Head Housekeeper Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.

Kirstie

Kirstie Bush

Job Title: Activities Coordinator Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Jon

Jon Watts

Job Title: Head of Maintenance Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.

Afua

Afua Menkah Nuakoah

Job Title: Head Chef Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.

Sabrina

Sabrina Souris

Job Title: Admin Assistant Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.

Carl

Carl Wright

Job Title: Senior Carer Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.

Mar

Mar Moore

Job Title: Team Leader Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.

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