Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 108 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Elizabeth Tacliad (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (13)

Barchester Warren Care Home Reviews (108)

9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.714) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Warren Care Home has 108 reviews.

Overall Experience
  • 73
  • 29
  • 5
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Date Published
  • 108
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Reviewer Connection to Barchester Warren Care Home
  • 30
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  • 1
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Total of 108, showing 41-60
Review from Robert B (Son of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into the home in a pretty poor state and at first, withdrew into his own world. The staff managed to bring Dad out with their happy, caring and positive attitudes. I'm sure that he now feels like part of a big happy family. The staff are all very caring and pull his leg frequently but always
with respect. Thank you.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your comments, Robert; it's a pleasure to look after your father, and so wonderful knowing he is back to his old self again.

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Review from M B (Daughter-in-law of Resident) published on 17 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family had to make a sudden decision to seek respite for my father-in-law after a period of ill health. We rang The Warren and they were extremely accommodating. We had a settling-in period after a hospital visit. The staff were in contact with us and my father-in-law's care through this time was
outstanding. The staff always make us welcome and my father-in-law is happy, safe and settled.
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Review from Andrew B (Son of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has recently moved into The Warren as he was having great difficulty living on his own. Once he had recovered from his medical problems, he has blossomed in the home. He is now back to his old self like he was two years ago and enjoying life again.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you so much for your kind words. We love having him here living with us, and we are all so delighted to hear he is back to his old self.

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Review from Davina M (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at The Warren for the excellent care given to my mother. They showed great kindness, respect and dignity along with a sense of humor to make her laugh. I really appreciate the support the staff gave to my mum and myself and the family when we really needed it. The
Warren have a fantastic team there and I would recommend highly.
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you so much for your review. It was an honour to look after your mother here at The Warren.

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Review from F R (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in The Warren for over 2 1/2 years. He entered with a diagnosis of six to nine months to live. His care and the respect the staff have been wonderful. He is now ebbing towards his life end and I can honestly say the staff care for him and me too. Sometimes there are not enough staff,
to my mind. Sometimes the telephone, late in the day does not get answered, which can be frustrating. Overall I am happy Dad is here. The staff are exceptional!
Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you so much for your review, it's wonderful to hear your kind comments. I will look into your comments with regards to the telephone at night.

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Review from Carol P (Respite Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Warren is a first-class care home. I spent four weeks here while convalescing. I am an atypical resident, as I am normally a fit and healthy 74-year-old woman living an independent life. I never expected to be in a care home, but the experience has been very enjoyable. My family and I were impressed
from the outset by the detailed and comprehensive assessment of my needs while in recovery. All the care staff are attentive, caring and knowledgable about the needs of every resident. Some residents are “difficult”, but the staff have found effective ways of coping with them.
A new chef has been appointed and is keen to develop a new menu in consultation with the residents’ committee. The activities coordinators are enthusiastic and creative, and the admin assistant has provided invaluable assistance to me.
In summary, I cannot fault this care home and would happily live here as a permanent resident should the need arise
Reply from Kirstie Tifrani, Activities Coordinator at Barchester Warren Care Home

Thank you so much for your kind words, Carol; it was a pleasure meeting you, and we look forward to welcoming your back for a cup of tea and a chit-chat with the residents as you made so many new friends.

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Review from H S (Daughter of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Barchester The Warren Care Home on the first day of lockdown in March 2020 and received excellent care from the start. Outings were limited due to various spells of lockdown, but she joined in every activity on offer. The activities were varied and interesting, and she tried many things
she'd never attempted before. In her last few weeks, she was surrounded by the love and care of all the staff, they became her extended family and we are so grateful to them all.
Reply from Elizabeth Tacliad, Acting General Manager at Barchester Warren Care Home

Thank you so much for your kind words, we are so pleased your Mum was happy with us, she will be greatly missed by all the team.

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Review from Tracey R (Regular Volunteer) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the many years, I have been coming to The Warren I have only ever seen the residents receive exceptional care. The staff are extremely kind, respectful and thoughtful. The activities team work very hard to entertain residents with a wide variety of activities. Everyone is made to feel very welcome
here and I wouldn’t hesitate to recommend it.
Reply from Sabrina Souris, Admin Assistant at Barchester Warren Care Home

Many thanks, I will pass this lovely review to the team.

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Review from David B (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though my dad was in The Warren for only a couple of months he soon settled in and using his own words “felt like home“. All the staff are really friendly, caring and compassionate and will go out of their way to accommodate any need. We were so impressed that the care home had a dedicated ‘events
coordinator’ to organise daily events/activities, no day was the same. As for the catering, menus were changed daily and had a good variation to choose from. I would highly recommend The Warren.
Reply from Sabrina Souris, Admin Assistant at Barchester Warren Care Home

Many thanks for this lovely review, it was a pleasure to have Dad with us. I shall pass this on to the team.

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Review from S B (Son of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father entered The Warren on 10th December 2021 we have seen a vast improvement both physically and mentally. All the staff we have met have been friendly and professional. At present, he has not participated in any activities but this has been his choice. However, I would like to say from
what I have seen in the home and on Facebook, the activities coordinator is a credit to The Warren and hopefully, my father will soon engage in the events.
Reply from Sabrina Souris, Administrative Assistant at Barchester Warren Care Home

Thank you very much for your review, it will be passed on to the team.

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Review from B P (Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, I think it's well run and the staff are so kind and helpful. The food is first class.
Reply from Elizabeth Tacliad, Acting General Manager at Barchester Warren Care Home

Thank you very much for your comment. Your comments will be passed on to the team. Thank you

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Review from D H (Son of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm and professional service to clients and families.
Reply from Elizabeth Tacliad, Acting General Manager at Barchester Warren Care Home

Thank you very much for your comment. Your comments will be passed on to the team. Thank you

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Review from S K (Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am quite happy at The Warren. All the staff are very happy, helpful and agreeable to help me and all the residents. There are many outings to go on and very vasried. The food is very good, rooms and lounge very comfortable. I have no complaints at all.
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Review from S W (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived at the Warren for nearly 5 years. He has been and remains very content. He loves his room and can have a lot of his things around him - his computer and TV for example as well as his recliner chair. The staff are lovely, caring and attentive, spending time chatting to him and helping
him out when needed. The Warren was our first choice when it was decided he should go into a home. We've never had a moment of doubt.
Reply from Pedro Campos, General Manager at Barchester Warren Care Home

Dear S W, thank you very much for your comment. It is a pleasure to spend time with dad. Your comments will be passed on to the team. Thank you

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Review from M S (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is extremely happy here. She regularly tells me how well the staff look after her and if she wants anything she only has to ask. The communication during the Covid Pandemic has been very good. The new manager is clearly making further welcome improvements, including meals and entertainment.
The Warren has a caring lovely atmosphere thanks to the hard work and dedication of all the staff, including admin and management.
Reply from Pedro Campos, General Manager at Barchester Warren Care Home

Dear MS, thank you very much for your comments. It is really appreciated and good to know that Mum is very happy at the Warren. All feedback is welcome and I will pass these to our Team. Thank you

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Review from V K (Sister of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident at Barchester The Warren for almost four years. She died March 15th this year at The Warren - she loved her last years there, considered it her "home" and always gave thanks and credit to all staff for their care and attention.
Many thanks to you all.
Reply from Pedro Campos, General Manager at Barchester Warren Care Home

Dear V K, thank you very much for your feedback. I will pass your comments to the team.

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Review from D G (Daughter-in-law of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was looked after and cared for with much understanding, patience and care. My only gripe is the room being so small for the amount of money charged, otherwise, the home is lovely.
Reply from Pedro Campos, General Manager at Barchester Warren Care Home

Dear Dolores, Thank you very much for your comments. All the comments are very welcome to the Team at The Warren. I will pass your comments to the Team. Thank you

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Review from Harry B (Son of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring, tolerant staff. Excellent food and service.
A wealth of activities.
Reply from Pedro Campos, General Manager at Barchester Warren Care Home

Dear Harry thank you very much for your review. It is very much appreciated. All feedback is welcome to the Team at The Warren. I will pass your comments to the Team.

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Review from Donna L (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother lives in The Warren Care home and has done for a number of years. We are very pleased with the care and the staff and Mum is well looked after and generally content. The staff have been supportive and are quick to call in the doctor if concerns with Mums health. Very satisfied and would recommend
the home 100%. The recent refurbishment and the new pod have made the environment even better and it is great we can visit mum during Covid.
Reply from Jayne Smith, Administrator at Barchester Warren Care Home

Dear Donna, thank you so much for your review, it is a pleasure to llok after your mum and we are pleased you can visit her and spend quality time.

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Review from Patricia R (Respite Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely.
Reply from Jayne Smith, Administrator at Barchester Warren Care Home

Thanks you so much for your review, it was a pleasrure to look after you during a difficult time for all and we wish you the best for the future.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Barchester Warren Care Home is calculated as follows: ( (244 Excellents x 5) + (59 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 318 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 

Jade

Jade Labrum

Job Title: Deputy Manager Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade

Lisa

Lisa Roll

Job Title: Head Housekeeper Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.

Kirstie

Kirstie Bush

Job Title: Activities Coordinator Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Jon

Jon Watts

Job Title: Head of Maintenance Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.

Afua

Afua Menkah Nuakoah

Job Title: Head Chef Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.

Sabrina

Sabrina Souris

Job Title: Admin Assistant Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.

Carl

Carl Wright

Job Title: Senior Carer Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.

Mar

Mar Moore

Job Title: Team Leader Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.

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