Allonsfield House Nursing Home

My mum has been a resident in the dementia wing at Allonsfield for two years and in that time there has been a lot of work to improve the environment both inside and out (although the allotments were never built, which is a shame). The activities coordinator is good, but the activities a bit limited. My main concerns are the inconsistent care, the high turnover of management - with resulting issues and poor interaction with and feedback to relatives.

The visits have been organised with the resident, the visitor and the staff's safety as top priority, but somehow in a way that the resident is not aware. My mother sits with one of the carers (or another of the amazing team of angels that work at Allonsfield) and the carer hugs her and holds her hand so she does not notice that I don't. The staff are always happy, friendly, professional and pleased to accommodate the visitors. I think Allonsfield is really outstanding and the way Covid 19 has been handled gives me such confidence in the home.

My wife has been a resident at Allonsfield House for very nearly 3 years and for the last 3 and a half months we have all endured the ghastly lockdown. I cannot fault the staff during this time, who have been brilliant with their wonderful care and kindness. I know during this time there have been management issues but the care team have kept together to keep Allonsfield a safe and special home. My three son's and my wife's brother join me to say thank you for all your continued care and kindness - may God bless you all.

My mother needed some emergency respite care and Allonsfield House had a room available. From the first telephone call the staff could not have been more helpful and kind. I was so grateful that they were able to help and they cared for my mum with respect and kindness. I saw how they were with other residents too and admired the care they gave.

The staff are extremely caring, attentive to the resident's needs, nothing is too much trouble. The environment is personal, family-friendly and the entertainment is fantastic.

We were right - nothing is too much trouble, food is good, plenty of attention and care and mum is enjoying it. She has even made some new friends.

The home has improved a lot since the beginning of the year and now feels much more homely and welcoming. The care staff are very kind and caring and I have noticed that the residents seem to be much happier and more engaged since the arrival of the two activity coordinators - they have really brightened up the days for many of the residents. The home is always clean and tidy and the garden well kept.

My mother has recently become a resident at Allonsfield House after a difficult stay in hospital. The staff at Allonsfield House have been absolutely marvellous at helping her adjust to her new home. The manager has gone out of her way to make this process as smooth as possible and my mother's carers are angels sent from heaven.

Allonsfield has improved dramatically since the CQC inspection in all areas. I was intending to move my relative to a different home but now there is no need as she is cleaner, better dressed and, above all, happier. I hope that these improvements will continue and I will be able to tick "excellent" in some boxes next time.

My mother has been here since February 2016 and I can honestly say that the home has always taken great care of her and the staff have always been lovely. The 2 new activities staff are absolutely brilliant. The only problem I ever had was with my mother's clothes going "awol" but this now seems to have been rectified. I always get a phone call if there is any problem, medical or otherwise, which is really helpful as I feel I am still part of my mum's life.

My wife has been in Allonsfield House for respite care on several occasions but now it is for permanent residence. It is a very friendly and homely, the staff have been so respectful and caring as my wife has lost her speech and has difficulty in communications. But the care coordinator is so brilliant in motivating my wife, it is such a calm and peaceful home and I cannot praise the staff for their care, kindness and attention enough.

First impressions say a lot and on a visit to look around the home we were impressed with what we saw. It had a friendly family atmosphere. From day one the staff and management made my father along with my wife and I very welcome and totally involved with the care my father required. With my father, having dementia, was not always easy to care for but the staff always maintained his dignity and were respectful to him especially in his final days. From what we noticed during our visits this applied to all the residents. We would like to wish all the staff and management well for the future of the home and would not hesitate to recommend the home to anyone looking for a care package.

Friendly and helpful, very few restrictions.

Overall service very good. Staff excellent very caring, nothing too much trouble for them. My husband was treated with dignity. He looked a little unkempt when I visited but was very clean. He appears very happy and contented when at Allonsfield House and is looking forward to his third respite visit in a few weeks time. I sometimes think he is reluctant to return home as the routine at Allonsfield House and the fact it is a safe and friendly environment seems to suit him and stimulate him!!

I would like to see more interaction with staff and clients.

As soon as you walk through the door you are met by friendly happy residents and staff. We were very happy with the care mother received. Mother especially enjoyed the special events/visitors i.e sing a longs music afternoons.

I came in today to do my Nan's hair. The staff around that I saw, were very welcoming, chatty and friendly towards me and my nan. After doing my nans hair we had a lovely cup of tea and I feel that my nan is very happy and content and it's a lovely place to be.

I visited my mother virtually every other day and feel confident in giving my opinion of care given.