Broadlands

Broadlands is a lovely place to come and visit my relative, friendly happy staff, well maintained, clean, they involve everyone in lots of daily activities. and very attentive to my nannys care.

My mother has lived at Broadlands for 8 1/2 years. Her health has steadily deteriorated during that time, as could be expected for a 92 year old. However, the care here has been consistently excellent, not only for her physical well-being, but also mental and emotional health. All staff show compassion and one has even used her Sundays off to collect Mum and take her to church. He family are kept well informed of the quality of her daily life and of any problems. The home has a lovely caring atmosphere and is brilliantly managed.

My sister seems comfortable, being well looked after, clean and tidy. The staff do their very best to encourage her to join in with all of the activities so that she gets the best out of life that Broadlands can offer. Thank you Broadlands.

We cannot be more grateful for the excellant care given to our aunt throughout the 4 years that she was resident at Broadlands. All the management staff are so kind and friendly and everyone is treated as family. We were also so grateful for the lengths Broadlands went to to enable our aunt to return there in her last few weeks rather than remain in hospital. She could not have had better care.

In the 6 months since Mum has been a resident of Broadlands we have seen an improvement in her wellbeing & engagement with friends & family. The care home staff have been welcoming & supportive to both Mum & our family. This has resulted in a smooth move into the home. All the home staff seem comitted to giving all the residents good care in a quality environment. Its great to feel such a wellcoming atmosphere & cooperation working.

My mother has resided at Broadlands for over 2 years. During this time both she & I have been reasonably happy with her care & treatment at the home. The one issue that I have is the increase in residential care fees, whilst I realise that costs increase for all of us, I feel that over double the national inflation rate for both last year 24/25 & this 25/26 is excessive.

The most important thing of all was, 'he was happy'

The staff moved very swiftly in getting my mother into the residential home. Once in everyone were most helpful any made the transition easy. Anything we asked for was provided. Advice and help was always very useful and freely given. Thank you all very much.

My wonderful aunt recently passed away after several years at Broadlands. From the moment we visited we knew this was going to be her forever home. From the warmth of the community and carers, the magnificent gardens, the activities, food and care she received we never had anything other than great experiences .

My mother died in Broadlands at the end of March, having resided there for almost 5 years. There is nothing that the management or staff could have done to improve the care and love provided. From day one, everyone was wonderful. My mother was not easy but Broadlands treated her with the utmost respect, patience and dignity to the very end. I, and my family have been treated likewise. It is clearly a vocation to the staff. The end of life care was perfection. Thank you.

So many thanks to the Broadland team.

Our dad died recently at Broadlands at the age of 106. Initially, he went to Broadlands for a two-week respite period but it was so successful that he decided to stay and it wasn't long until he began to refer to it as "home". He had two very contented years there and it made for a very happy last chapter to his long life. He always spoke so highly of all the staff and said he felt looked after with what felt like love. The house is very comfortable and well-maintained and the garden leading down to the Broads is really beautiful. There are activities twice a day as well as trips and visits from various entertainers and others from the local community. Mealtimes feel almost restaurant-like with high-standard, home-cooked food. All the staff were warm and welcoming and there was a lot of laughter and fun. There was always someone to talk to and something going on. We felt able to trust staff to care for Dad and communication with us was excellent. We highly recommend Broadlands.

I have just spent a month here after a stay in hospital. I can't praise Broadlands enough. The staff are kind and caring, from the cleaners to the kitchen staff and everyone in between. The food is excellent and well-cooked. The grounds are amazing and so well cared for. All in all 100% satisfied.

Thank you, Broadlands!

Everything is outstanding!

My uncle is in this wonderful care home and is so happy there, you can't get better looked after! Excellent food, treatment, care, everyone is so lovely always with a smile and the carers treat everyone with dignity and respect as well as visitors, would recommend this care home to everyone, everything is kept immaculately clean and always smells so lovely, which is so nice, the whole place is like staying in a first-class hotel!

We couldn't have found a better home for Mum. They truly deserve their outstanding rating. Everyone goes the extra mile, and all the staff are amazing!

Mum is very happy at Broadlands, looks on it as her home. Staff always friendly and caring, goes that extra mile. Place is always spotless and smells fresh, gardens are a pleasure and outlook outstanding. Mum is treated with respect and dignity. Couldn't ask for more. Thank you to everyone involved.

I was welcomed into the home by friendly staff. The home is situated in an ideal, beautiful location. It is kept clean and tidy. The staff obviously care a great deal for the clients which was apparent with their relationships I experienced, e.g. chatting with a lady in the day room and the lady who accompanied me to my mother's room, updated me on her overall condition with recent changes. The room is made very personal to my mum. She had plenty to drink and a printed menu for the day. Treat well. Just had to sign in and walk through the door, could have slipped through.

My family can never thank the staff enough for the kindness and support you gave to my dad the past year and particularly the past few weeks. Not only the high dependency staff who delivered outstanding care but the whole team, including activity coordinators, admin staff, kitchen staff, laundry staff, cleaners and grounds team, who always went the extra mile and treated both my dad and us with the greatest respect and dignity. We are so grateful his final time here was in such a comfortable and caring setting.