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Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.
The original house has been refurbished and extended to provide a specialist dementia care setting.
All staff receive training in all aspects of care.
Bedrooms are light and spacious with en-suite facilities. Residents...
Care Provided by Harleston House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Harleston House for full pricing details and T&Cs.
Contact Harleston House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Susan Graham (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
Room Information
- Single Rooms (39)
- Single Rooms with ensuite Wet Room (39)
Harleston House Reviews (77)
Harleston House has a Review Score of 9.6 (9.645) out of 10, based on 12 reviews in the last 2 years.
Over all time Harleston House has 77 reviews.
Mum has been at Harleston House for 3 1/2 years. Her care has been excellent through out as her condition has declined. All the carers have time to talk to mum so they can address her wishes and needs. Mum is less able to join some of the activities but is still included when she is interested, I am very happy mum chose to live in Harleston House which has become her home.
Harleston House is a very welcoming and warm home filled with happiness, love and lots of laughter. All the carers and activity coordinators are worth their weight in gold. A lovely, relaxed environment for service users and their families. Highly recommended.
Mum has been in Harleston House for 18 months now. I am one of three sisters, and we are all very happy with the care she receives on a daily basis. The home itself is warm and welcoming with a pretty garden. Mum's room is light and airy and always clean. The staff are lovely and really do care about the residents. Mum is always clean and in clean clothes every day. The food is very good, and the entertainment and activities are endless. As a family, we feel that mum is receiving the best care she possibly could, outside of the family home, which unfortunately, we are unable to provide 24/7
Overall satisfied , good staff always willing to assist. good atmosphere for residents. Family members are always welcomed. Food and drink are available at all times. Activity staff are always accommodating. There is a a lot going on for the residents to do at all times. Medical issues are addressed without any problems.
Overall, a very good care home. Mum is safe and happy, which is the most important thing. All the staff are friendly and helpful. The excellent activities and entertainment staff are always upbeat and try to include all residents in activities. I know if I have any concerns I can just ring.
My aunt has been in your care for over a year now. She appears to be happy and content. She is always clean and tidy. The food always looks amazing, and plenty of fluids. The entertainment is brilliant, lots of variety, everyone appears to enjoy it, and all the staff appear to be happy in their workplace. Well done. Keep it up.
The level of care, kindness, and attention she receives is outstanding, and the activities are amazing - there is always something engaging going on that keeps her active and smiling. It truly feels like a home, not just a care facility.
Thank you for your lovely review. As manager I feel blessed to have such an amazing staff group, Its so lovely when I can share these positive compliments about there care to them, it means a lot to them.
I have nothing but positive things to say about this care home. From everything I've seen, the standard of care is excellent and my relative is very well looked after. The staff are kind, attentive, and genuinely amazing, and it's clear they really care about the residents. It's reassuring to know she's in such good hands.
Thank you for your review. Harleston House, have very dedicated staff who are passionate about there work.
The carers and activities lead are very bright, confident and always very welcoming and extremely caring and professional to our families, friends and service users.
I enjoy coming in to see my friend and to also have a friendly chat with others.
I have made a couple of friends from just coming into the home also and I always feel so comfortable being around everyone.
The carers work so hard in their jobs and even when sometimes it becomes challenging for them, they don't ever show strain or change character.
I really think this home is one of the most friendliest and brightest homes I've been in.
Thank you for your kind words and positive feedback.
We are very happy with Harleston House. My father has a very good relationship with all the staff. The staff are so caring and hardworking. Everyone is so kind to hum, nurses, carers, cleaners... everyone! I am so happy we found this residence.
This care home time after time exceeds expectations. Their wish come true and warmth of care initiatives created by their activity manager have been superb. My mother had a visit from a Shetland pony to the home, a group of residents celebrated the handing over of the lamp to start the pre-VE celebrations. So much so both have created much interest from local papers, radio and tv. If ever there was an award for care home of the year then this one should win it. The staff treat residents as if they were part of their own family. To be honest, I cant praise them enough, thank you Harleston House!
Our overall experience is excellent. Dad has been treated with dignity and is looking better than he has for months. The care and support is wonderful. Staff are respectful and friendly. The management is obviously top class as the home is run so well. Dad's room is lovely. He has a window so he can see the sky and we were able to put up his pictures and bring his own chair in. Everywhere is clean and well maintained. The food and drink look delicious - it's a long time since Dad has eaten so well. There are plenty of stimulating and fun activities going on daily and participation is not mandatory. Family as so pleased Dad is received the proper care as we discovered that we were unable to provide this.
We really enjoyed our visit to Harleston House and seeing our relative so happy. She joined in with all of the many activities as did we. The singers that came into entertain us were excellent and we all really enjoyed a good sing-along. We stayed for lunch every day and the food was lovely with a good selection to meet everyone's needs. The staff were so kind and friendly and the whole atmosphere of the home was of caring and kindness. Everything you could wish for your relative.
From our first unscheduled visit to Harleston House and the subsequent stay that my Mum had, the staff were all so friendly, professional and caring. The service we received as a family could not be faulted, and my Mum absolutely loved her respite stay. I have no hesitation in recommending the home or having my Mum stay again.
My mum has been a resident at Harleston House since September 2023. She arrived with very complex needs and has been treated so beautifully by all the staff and always with dignity and respect. She is treated as an individual with her needs tailored too. Harleston staff have become an extended family to both my mum and ourselves.
Thank you Harleston House.
Thank you for your lovely review. I will share this with the team.
My dear friend booked herself into Harleston House for end-of-life care. I visited her on many occasions and witnessed the care, compassion and friendship she received from all staff from the manager to the cleaner. The welcome she received, the peace she found and the love she felt made all the difference with the standards to her last weeks and days. I could not have been more impressed with the standards of cleanliness and hygiene I found or with the level of personal care my friend received. I was always welcomed into the house (along with my dog) and never made to feel like an imposter or a nuisance to staff as they went about their business in a most professional but caring way. In her last few weeks on this earth - my friend found the family she had craved all her life.
My wife has been a resident at Harleston House after a horrendous 3 months plus in 2 different hospitals and 1 other care home. She is there on 6 week trial. We have just completed week 4 and I hope she can stay there for the future. From management to carers, kitchen staff, cleaners and handyman and driver. Magnificent.
From the first point of contact, showing me around the care home, to the support given throughout the process of introducing Mum into the home and settling her in, we have been so impressed with the care and friendliness of all staff. They cannot do enough for you, and the only home I contacted where you didn't need an appointment to visit. Mum's room is spacious, modern and warm; she is allowed privacy and has been gently introducing Mum into activities she would like. She has settled really well and is extremely happy. I would thoroughly recommend Harlston House, and do regularly, for anyone looking for top-class care and staff who get to know you personally. A real home from home! I can return to Australia knowing she's in the best care. Thank you.
My mum has been a resident of Harleston House for almost nine years. Mum is very settled, she is well looked after and has her own lovely room which is kept spotless. If Mum wants she can have a quiet time there or she can go downstairs to sit with others or take part in daily activities which are different every day. Throughout the years all staff and management have supported and cared for her in a caring and professional manner and they always have time to chat with her. They are also supportive to us as a family and will always be there to listen. I can say without doubt that Harleston House is a five star home that I would recommend to everyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Harleston House.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Harleston House.
Meet the Team (7)

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.
Frequently Asked Questions about Harleston House
What types of Care is Harleston House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Harleston House have?
There are 39 Single Rooms.
What are the Facilities & Services at Harleston House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Harleston House to the centre of Lowestoft?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harleston House to verify any information. View our terms and conditions. Harleston House has an Enhanced Service -more info.