Harleston House

115 Park Road, Lowestoft NR32 4HX

Harleston House offers a safe and friendly environment, which respects residents’ rights, dignity and privacy, and provides the maximum opportunity to exercise personal autonomy and choice.

Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.

The original house has been refurbished and extended to provide a specialist dementia care setting.

All staff receive training in all aspects of care.

Bedrooms are light and spacious with en-suite facilities. Residents are encouraged to bring in personal items and can enjoy safe and secure internal and external spaces, which are specially adapted to provide accessibility and stimulation.

The home's chefs cater for each and every resident's individual tastes.

All food is freshly prepared and residents can make requests and ideas. All special dietary requirements catered for.

Group: Greensleeves Care

Person in charge: Susan Graham (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harleston House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Harleston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Harleston House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.863 for Harleston House is calculated as follows: ( (396 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 454 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harleston House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Harleston House has a Review Score of 9.9 (9.863) from 38 Reviews


Average Ratings

  • Excellent
    35
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harleston House?

  • Extremely LIKELY
    37
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harleston House

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    9
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • more

Having had a long conversation with my sister's doctor, she needed more care as her dementia had affected her whole being and she had deteriorated. The staff have been trained at Harleston House for dementia and this is so apparent in their approach and attitude towards my sister. They treat her with respect and dignity, the activities that Harleston house put on are exceptional. She is safe and cared for. We are able to pop in and visit on a regular basis and the staff are chatty, and have got to know us on a personal level. They treat her as an individual.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

Having had no previous experience of care homes my comments are based on my fears and expectations when considering which home my wife should enter when making initial enquires. Most people we talked to recommended Harleston House. Following her four-month stay, all our hopes for my wife's wellbeing have been answered. She has been shown kindness and patience to the extreme by a very capable and caring staff. Her extreme mood changes make it difficult for most of us to cope with but everybody at Harleston House not only cope but work hard to bring out the best in her. Further, me and my family who visit daily are always made welcome and time is found to answer any questions we may have.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.9 out of 5

A happy home with cheerful team of carers. Good premises with modern facilities, including good lift system to upper floors. Busy entertainment/activities programme. Personal and medical care of residents is very good. Only one complaint - laundry items are not always returned to correct residents.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.4 out of 5

I feel my mum is in a safe, nurturing home which would be hard to better. ALL the staff treat the residents with kindness and compassion and ensure that they are stimulated at every opportunity. We are involved in any and all situations which from time to time crop up.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

What can I say regarding Harleston House? The best decision we could of made. From the first day my mum came to Harleston House, she has felt safe, well cared for and always happy. The care the team give is excellent, activities outstanding. She is always clean and smiling. I can not fault the outstanding care all staff give and knowing this allows me to sleep in my bed at night. Thank you to the staff.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

I cannot speak too highly of the staff, amenities and standard of care provided at Harleston House. It is a great comfort to me to know that my mother is being so well looked after in her final years.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

In February 2017 my husband spent two weeks respite at Harleston House and settled very well.
I knew immediately that when he finally needed specialist full-time care, this is where I would want him to be. Liaison between management, staff and the resident's relative is excellent. I cannot praise Harleston House enough and would recommend it to anyone needing dementia care.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the above home enough. I visit my wife 4 times a week, the manager and staff are first class, always have time for the residents. There is always something going on. I wish all care homes were like this.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has now lived in Harleston House for six months after suffering from dementia for around four years. I am constantly moved by the kindness and humanity shown by all who work there. There is a warm loving environment and it really is a home for its residents. This is helped by the fact that none of the staff wears a uniform. There are always excellent events to attend such as the Christmas party and summer fete. All the staff go above and beyond their role by attending events in their own time. There is always something happening for the residents.

Dementia is a terrible illness. The team at Harleston House have helped my mother to enter a new phase of her life which is busy and full of kindness and laughter. They are welcoming and supportive. My sister and I could not ask for any better. It is care of the very highest standard.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

My father has been supported to settle into his new home in a friendly and communicative way. The specific day that I am writing about, I visited my father who has severe dementia, being very actively encouraged to participate in some quiz, being given time to answer in a very person-centred way. Three different staff supported him verbally when he wandered into the garden. One of the best care homes in the country.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

My mother had two falls within five days braking upper left arm and left hip. She has dementia and has been living in Harleston House for 6 years. The care which mother has received from the home has been unbelievable. The manager and staff have been caring, loving, and gentle with my mother. Her recovery has been because of the amazing care which she is receiving from all who work at Harleston House. I am sorry to say that if she had stayed in the hospital she would not have had her 86th birthday which was celebrated by family and all at Harleston House. I look forward to my visits because of the warmth, laughter and general wellbeing I feel. My mother may not be able to communicate with speech but I can see by her face how happy she is and the way her face lights up when carers are with her.
If you are looking for a home for a relative, do not hesitate to contact Harleston House. You will be so glad you did.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

It will be a very short review because I cannot find fault. I spent a lot of time with my mother when she was there and can only say excellent on all accounts

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.9 out of 5

I am pleased to say that my aunt is always well cared for. There is copious cups of tea and the food always looks appetising. The staff are always friendly and work very hard trying to engage the residents in various activities. The Christmas party was a great success.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

My father was a resident in Harleston House for five and a half years. Throughout that time the care he received was excellent and gave me peace of mind throughout that period. He lived to be 99 years when he passed away in May 2015 and the care and kindness he received during his last weeks and days was exemplary.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

My mother had a new lease of life when she entered this home (after being moved from a care home in another part of the country).
She enjoyed every day and was very happy there - forming new relationships and even meeting a new boyfriend, of whom she became very fond. I was always happy that the staff cared for her in a loving and personal way. My only regret was that she passed away in hospital and not in her new second home.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.7 out of 5

It was a very difficult decision to admit we were not coping with mum's needs, and she was not happy with carers in her home. Mum was always used to having her own way but the staff at Harleston coped brilliantly, with kindness and understanding. It is a lovely home, bright, clean and all the residents seem free to do what they want while being cared for and visitors are always welcome when the end finally came, everything possible was done to make her comfortable and she was peaceful and as always treated with dignity.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

I find that all the staff at Harleston House are always friendly and approachable. There are always activities going on and relatives are always encouraged to take part. Any medical issues are always dealt with promptly and over the three years my mother has been a resident I have not felt the need to highlight any issues. Relatives are able to visit at any time during the day and evening.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

My husband was in the above care home for just two months. I was always pleased with the care given to him and liked the fact I was always welcome, and could spend time with him every day. This was very important to me.

How likely would you be to recommend Harleston House? Likely

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Average Rating:   5 out of 5

My father went into Harleston House in February 2014 and past away November 2015. From the time he went in the staff were brilliant with him, and he was not an easy man to deal with. At the end of his life they gave him 24 hour care and actually the manager was with dad when he slipped away. This in my opinion was over and above my expectations of them. As an only son now 65 years they made my life easy because I did not have to worry about dad I knew he was in safe hands.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

All staff go the extra mile putting the happiness of the residents FIRST.
The Home is completely safe, it is a 2 person operation to open the main door, with the 'button' hidden & not indicated in any way. There is no way a resident could escape.
There are no restrictions on visiting times, or numbers.
This is is the third Residential Home my husband has been in and at last I have complete peace of mind knowing that all his needs are being met, and in such an emphatic manner.
I just cannot praise this Home and staff highly enough.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

My mum had the best possible care at Harleston House especially her 'end of life' care. Just could not fault the care and attention she received.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

Absolutely superb care at all times. My father loved the home and he was not just cared for but felt safe and loved. I can not praise all the staff and managers enough. The last years of my fathers life was full of love and care. Thank you all.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but also in dealings with agencies such as Social Services and various NHS departments.

What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.

In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.
I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been a resident at Harleston Care Home for over three years, she has dementia and has been looked after extremely well by all the staff, who's care, commitment and dedication to their job's help her challenging behaviour and needs. The staff are always friendly and helpful and really seem to enjoy being with all the residents. There is a very enthusiastic activities team, and the food is of a very good standard. The home is kept in excellent order and is very clean inside and out. I feel very fortunate to have found such an outstanding home for my mum.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has been living in Harleston House since the end of September 2015. It has been the best decision ever for mum and all the family. It was hard at first for mum, but with the kindness and professionalism of all the staff, mum is safe, happy and well taken care of.
It's lovely to see her smile and take control of her life, even though it is confused and mind flitting, there is always someone there to guide her, to help her, to comfort her, and especially make her laugh.
The family are now at ease, the pressure is off and quality time is spent with mum.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.6 out of 5

The staff really care about the individuals and make sure everything is okay. As soon as there is any issue with health the doctor is contacted straight away. The activities laid on and varied. The meals are excellent. I couldn't have placed my mum in a better place, it is comforting to know that she is safe and well cared for. The staff and manager do a terrific job and I would gladly recommend them.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.9 out of 5

Brilliant - the Manager of Harleston House does her position to the highest standards. Brilliant - the staff are dedicated and professional in every way and give me total respect.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

I have been going to this place for nearly five years. I trust all the staff as they are friendly to me and my wife and the other patients. I am slightly disabled myself and I am treated more or less as a patient.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4 out of 5

My mother feels that she is being genuinely cared for, rather than being 'in care'. All the staff, housekeeping, catering, personal care and management demonstrate a positive 'client focus' which enables my mother to maintain her individual personality and sense of independence regardless of her increasing physical frailty and cognitive decline.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

Mum has now been a resident of Harleston House for over two years. She has good and bad days in herself, however the staff handle her very well. She is always well presented, clean and cheerful. The room is well maintained, bright and fresh. She enjoys the activities which are provided and gives them all a chance to participate in a memory jogging experience. Highly recommended.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.9 out of 5

A very good home. Friendly staff . Always clean and a lovely smell. Fresh flowers always. A lovely greeting and first impression when entering.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

When Dad needed to be cared for outside his home we were naturally concerned about the quality of care we would find. After visiting several homes, we found Harleston House, and three years on, we have not looked back. The staff are kind and caring, keep us up to date with anything concerning Dad's health and welfare. They are quick to respond to medical needs, and ensure he is comfortable. The home itself is clean, smells fresh and is bright, light and comfortable. The team constantly tries out new ideas to improve the lives of the residents and the visits from their families, for example the 'Olde Worlde' tea room. Since the arrival of the new activities team, we cannot speak highly enough of the entertainment and activities on offer to the residents. Hardly a day seems to go by without us seeing lovely photographs of the residents engaged in fun, be it watching local children dancing, joining in a singing competition, or dancing the night away at the Christmas Party.
Dad is provided with a wide variety of home cooked foods, which always look appetising, and adjustments made to his care are made as his individual needs develop. He seems very very settled and happy in his own way, and we couldn't be more satisfied. Thank you so much.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

When hearing a Christmas party had been arranged by a local hotel for the residents of Harleston House I wondered how successful it would be. However 36 residents were transported to the venue where they were entertained by a live band including singers, and fed a lovely buffet, their faces were a picture as even if they weren't able to join in the dancing, they enjoyed watching those that could. The carers were on constant watch to make sure everyone was happy. A minibus was there to return anybody who became tired before the time arranged to leave it was incredible I was really impressed.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.2 out of 5

My mother has dementia and Alzheimer's and when she entered home was in a very anxious, confused and stressed state. Harleston House staff understood her condition and settled her into the home within just days. The transformation in my mothers happiness and confidence was enormous and she is now content, happy, confident, chatty and feels valued and has a really good quality of life. The home organises many activities both in and outside the home, which keeps residents occupied, feeling valued and happy. It is the best home I could have wished my mum to be in.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   4.8 out of 5

After having inspected several care homes in this area we were recommended to Harleston House. The brochure seemed quite impressive and upon inspection we were delighted with what we saw. The building was in excellent condition in pleasant surroundings and entry area welcoming yet secure. Interior was spacious and well equipped with comfortable furniture and bedrooms en suite and spotless. Above all we experienced very fresh and sweet air everywhere! The staff have always been helpful and caring in everyway. Daily menus are provided in the dining room for each table and the food is very good. Visitors are always welcomed and refreshments offered. Regular activities are organised for the patients. Top class!

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

My mother became a resident at Harleston House in November 2007 due to her mobility and onset of dementia, her care was impeccable. She was treated with dignity and love right up until she passed away at the home in March 2013. My father became unable to remain in his home in March 2011 after a series of mini strokes and joined my mother at Harleston House where he still lives. I cannot thank the staff enough for the care and love they have both received while living there. The staff have become good friends and i can have peace of mind 24/7.

How likely would you be to recommend Harleston House? Extremely Likely

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Average Rating:   5 out of 5

I would like to say how well I think Harleston House is run. The level of care and support to each resident is extremely good. It is heart warming to see such respect given to the residents. I would not hesitate in recommending Harleston House to anyone who is looking for a good care package.

How likely would you be to recommend Harleston House? Extremely Likely

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Value for Money

Average Rating:   5 out of 5

My mother is very well looked after and kept very clean and smart as is her room. Al the carers seem to have an affection for her and all her needs seem to be met and for a 104 year old lady this is great. My greatest complement I can make is that the home does not smell like an old peoples home.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 21 May 2018

en-suite room available

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Greensleeves Care

Date: Thursday 01 Feb 2018

more details

March 2014

Job Vacancies

Staff Profiles

Susan

Susan Graham

Job Title: Manager

Description:

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is 'I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.'
I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

Care Home Idol 2016

The Sound of Music

Likes: 4 Views: 1037

Posted: 28 Sep 2016

There are no performances entered yet by Professional Entertainers