Harleston House

115 Park Road, Lowestoft NR32 4HX
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9.7 77 Reviews
  • Harleston House, Lowestoft
Harleston House offers a safe and friendly environment, which respects residents’ rights, dignity and privacy, and provides the maximum opportunity to exercise personal autonomy and choice.

Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.

The original house has been refurbished and extended to provide a specialist dementia care setting.

All staff receive training in all aspects of care.

Bedrooms are light and spacious with en-suite facilities. Residents are encouraged to bring in personal items and can enjoy safe and secure internal and external spaces, which are specially adapted to provide accessibility and stimulation.

The home's chefs cater for each and every resident's individual tastes.

All food is freshly prepared and residents can make requests and ideas. All special dietary requirements catered for.
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Care Provided by Harleston House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1740 – £1869
  • Self-Funded Residential Dementia Care: £1866 – £2006
  • RESPITE Self-Funded Residential Care: £1740 – £1869
  • RESPITE Self-Funded Residential Dementia Care: £1866 – £2006

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Harleston House to find out the exact price for your requirements.

Contact Harleston House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Harleston House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Graham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (39)
  • Single Rooms with Ensuite Wet Room (39)

Harleston House Reviews (77)

9.7

Harleston House has a Review Score of 9.7 (9.717) out of 10, based on 14 reviews in the last 2 years.
Over all time Harleston House has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harleston House
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Total of 77, showing 1-20
Review from J T (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Harleston House for 3 1/2 years. Her care has been excellent through out as her condition has declined. All the carers have time to talk to mum so they can address her wishes and needs. Mum is less able to join some of the activities but is still included when she is interested, I am
very happy mum chose to live in Harleston House which has become her home.
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Review from Becky D (Granddaughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harleston House is a very welcoming and warm home filled with happiness, love and lots of laughter. All the carers and activity coordinators are worth their weight in gold. A lovely, relaxed environment for service users and their families. Highly recommended.
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Review from Sharon C (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Harleston House for 18 months now. I am one of three sisters, and we are all very happy with the care she receives on a daily basis. The home itself is warm and welcoming with a pretty garden. Mum's room is light and airy and always clean. The staff are lovely and really do care about
the residents. Mum is always clean and in clean clothes every day. The food is very good, and the entertainment and activities are endless. As a family, we feel that mum is receiving the best care she possibly could, outside of the family home, which unfortunately, we are unable to provide 24/7
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Review from A B (Sister of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall satisfied , good staff always willing to assist. good atmosphere for residents. Family members are always welcomed. Food and drink are available at all times. Activity staff are always accommodating. There is a a lot going on for the residents to do at all times. Medical issues are addressed
without any problems.
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Review from R B (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, a very good care home. Mum is safe and happy, which is the most important thing. All the staff are friendly and helpful. The excellent activities and entertainment staff are always upbeat and try to include all residents in activities. I know if I have any concerns I can just ring.
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Review from Janice S (Niece of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in your care for over a year now. She appears to be happy and content. She is always clean and tidy. The food always looks amazing, and plenty of fluids. The entertainment is brilliant, lots of variety, everyone appears to enjoy it, and all the staff appear to be happy in their workplace.
Well done. Keep it up.
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Review from Debbie T (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this care home enough. The staff are absolutely wonderful and it gives me great peace of mind knowing my mum is so well looked after. She is genuinely happy there, which means everything to me.
The level of care, kindness, and attention she receives is outstanding, and the activities
are amazing - there is always something engaging going on that keeps her active and smiling. It truly feels like a home, not just a care facility.
Reply from Susan Graham, Registered Manager at Harleston HouseThank you for your lovely review. As manager I feel blessed to have such an amazing staff group, Its so lovely when I can share these positive compliments about there care to them, it means a lot to them.
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Review from P K (Granddaughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but positive things to say about this care home. From everything I've seen, the standard of care is excellent and my relative is very well looked after. The staff are kind, attentive, and genuinely amazing, and it's clear they really care about the residents. It's reassuring to know she's
in such good hands.
Reply from Susan Graham, Registered Manager at Harleston HouseThank you for your review. Harleston House, have very dedicated staff who are passionate about there work.
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Review from K S (Friend of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting a friend of a service user for 2 years now and have become very fond of the staff and other service users.
The carers and activities lead are very bright, confident and always very welcoming and extremely caring and professional to our families, friends and service users.
I
enjoy coming in to see my friend and to also have a friendly chat with others.
I have made a couple of friends from just coming into the home also and I always feel so comfortable being around everyone.
The carers work so hard in their jobs and even when sometimes it becomes challenging for them, they don't ever show strain or change character.
I really think this home is one of the most friendliest and brightest homes I've been in.
Reply from Susan Graham, Registered Manager at Harleston HouseThank you for your kind words and positive feedback.
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Review from M S (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Harleston House. My father has a very good relationship with all the staff. The staff are so caring and hardworking. Everyone is so kind to hum, nurses, carers, cleaners... everyone! I am so happy we found this residence.
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Review from Nina D (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home time after time exceeds expectations. Their wish come true and warmth of care initiatives created by their activity manager have been superb. My mother had a visit from a Shetland pony to the home, a group of residents celebrated the handing over of the lamp to start the pre-VE celebrations.
So much so both have created much interest from local papers, radio and tv. If ever there was an award for care home of the year then this one should win it. The staff treat residents as if they were part of their own family. To be honest, I cant praise them enough, thank you Harleston House!
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Review from Paula M (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our overall experience is excellent. Dad has been treated with dignity and is looking better than he has for months. The care and support is wonderful. Staff are respectful and friendly. The management is obviously top class as the home is run so well. Dad's room is lovely. He has a window so he can
see the sky and we were able to put up his pictures and bring his own chair in. Everywhere is clean and well maintained. The food and drink look delicious - it's a long time since Dad has eaten so well. There are plenty of stimulating and fun activities going on daily and participation is not mandatory. Family as so pleased Dad is received the proper care as we discovered that we were unable to provide this.
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Review from J H (Brother of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We really enjoyed our visit to Harleston House and seeing our relative so happy. She joined in with all of the many activities as did we. The singers that came into entertain us were excellent and we all really enjoyed a good sing-along. We stayed for lunch every day and the food was lovely with a good
selection to meet everyone's needs. The staff were so kind and friendly and the whole atmosphere of the home was of caring and kindness. Everything you could wish for your relative.
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Review from Rachael A (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first unscheduled visit to Harleston House and the subsequent stay that my Mum had, the staff were all so friendly, professional and caring. The service we received as a family could not be faulted, and my Mum absolutely loved her respite stay. I have no hesitation in recommending the home
or having my Mum stay again.
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Review from K H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Harleston House since September 2023. She arrived with very complex needs and has been treated so beautifully by all the staff and always with dignity and respect. She is treated as an individual with her needs tailored too. Harleston staff have become an extended family
to both my mum and ourselves.
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Review from A W (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience myself and my family have had over the past few years is nothing but brilliant. The staff are great and the management just the same. The people who do the activities are vrey thoughtful and caring towards all residents. I have been contacted and kept up to date of my mum's condition
and welfare to an incredible standard.
Thank you Harleston House.
Reply from Susan Graham, Registered Manager at Harleston HouseThank you for your lovely review. I will share this with the team.
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Review from Susan D (Friend of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend booked herself into Harleston House for end-of-life care. I visited her on many occasions and witnessed the care, compassion and friendship she received from all staff from the manager to the cleaner. The welcome she received, the peace she found and the love she felt made all the difference
with the standards to her last weeks and days. I could not have been more impressed with the standards of cleanliness and hygiene I found or with the level of personal care my friend received. I was always welcomed into the house (along with my dog) and never made to feel like an imposter or a nuisance to staff as they went about their business in a most professional but caring way. In her last few weeks on this earth - my friend found the family she had craved all her life.
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Review from Ronald D (Husband of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Harleston House after a horrendous 3 months plus in 2 different hospitals and 1 other care home. She is there on 6 week trial. We have just completed week 4 and I hope she can stay there for the future. From management to carers, kitchen staff, cleaners and handyman and
driver. Magnificent.
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Review from Angela T (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first point of contact, showing me around the care home, to the support given throughout the process of introducing Mum into the home and settling her in, we have been so impressed with the care and friendliness of all staff. They cannot do enough for you, and the only home I contacted where
you didn't need an appointment to visit. Mum's room is spacious, modern and warm; she is allowed privacy and has been gently introducing Mum into activities she would like. She has settled really well and is extremely happy. I would thoroughly recommend Harlston House, and do regularly, for anyone looking for top-class care and staff who get to know you personally. A real home from home! I can return to Australia knowing she's in the best care. Thank you.
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Review from Jacqueline H (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Harleston House for almost nine years. Mum is very settled, she is well looked after and has her own lovely room which is kept spotless. If Mum wants she can have a quiet time there or she can go downstairs to sit with others or take part in daily activities which are different
every day. Throughout the years all staff and management have supported and cared for her in a caring and professional manner and they always have time to chat with her. They are also supportive to us as a family and will always be there to listen. I can say without doubt that Harleston House is a five star home that I would recommend to everyone.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Harleston House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Harleston House is calculated as follows: ( (146 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Harleston House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Susan

Susan Graham

Job Title: Manager

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is 'I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.'
I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

Pam

Pam

Job Title: Care Support Manager Joined: 2018

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.

Julie

Julie

Job Title: Administrator Joined: 2002

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.

Jasmine

Jasmine

Job Title: Care Assistant Joined: 2020

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.

Gareth

Gareth

Job Title: Activities Coordinator Joined: 2006

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.

Rebecca

Rebecca

Job Title: Cook Joined: 2015

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.

Eileen

Eileen

Job Title: Housekeeper Joined: 1999

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.

Frequently Asked Questions about Harleston House

What types of Care is Harleston House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harleston House have?

There are 39 Single Rooms.

What are the Facilities & Services at Harleston House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harleston House to the centre of Lowestoft?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harleston House to verify any information. View our terms and conditions. Harleston House has an Enhanced Service - more info.