






Harleston House offers a safe and friendly environment, which respects residents’ rights, dignity and privacy, and provides the maximum opportunity to exercise personal autonomy and choice.
Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.
The original house has been refurbished and extended to provide a specialist dementia care setting.
All staff receive training in all aspects of care.
Bedrooms are light and spacious with en-suite facilities. Residents...
Care Provided by Harleston House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Harleston House for full pricing details and T&Cs.
Contact Harleston House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Susan Graham (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
Room Information
- Single Rooms (39)
- Single Rooms with ensuite Wet Room (39)
Harleston House Reviews (77)
Harleston House has a Review Score of 9.6 (9.645) out of 10, based on 12 reviews in the last 2 years.
Over all time Harleston House has 77 reviews.
We have as a family been overwhelmed and eternally grateful by the way staff here have responded since our mum has returned from hospital. The warmth and attention to her needs have assisted in recovery from a life threatening moment. We leave after a visit, comforted that she could not be anywhere better.
My Mum has been a resident in Harleston House for almost two years now and we, her family, realise that she has found it a difficult adjustment to living in her own home. However, the staff have always been very helpful, friendly and patient with Mum and us, as she has gradually adjusted to life there. She enjoys joining in some of the many activities organised by the staff, who are enthusiastic and supportive when dealing with the many differing needs of the residents. We appreciate the social media updates with photos and words about the latest activity! We also appreciate the many video calls with Mum which we have had on the care home portal, so much better than a phone call! It's never too much trouble for staff to arrange it for us and Mum. Mum chose Harleston House herself, it was the right choice for her!
Harleston House is an amazing home. The team create a very loving environment where residents are cared for and provided for beautifully, my Mum feels Harleston House is truly her home and she's made some lovely friends. She is really settled, safe and respected there. The fantastic activities programme and lovely personalised care mean that she is really happy living at Harleston House. I am so grateful and cannot thank the Harleston House team enough.
Have found Harleston House staff and management excellent. The care they give to my mother is second to none. The home is clean, modern and decoration is very good. Security is important and the home is very safe. I would not hesitate to recommend Harleston House to anybody.
My husband moved into Harleston House in May. From the very beginning, I was impressed that all members of staff knew his name and what his needs were. The home is very clean and there are always lots of activities to stimulate the residents. Nothing is too much trouble. I feel very relaxed when visiting and am always made very welcome. A drink is offered as soon as I go in and during the heatwave, I have enjoyed many an ice cream with my husband and the other residents. There is always someone to help feed him and attend to his needs, his communication being very poor.
I have always found the staff very helpful. My husband's room is very clean and there is not any nasty smells. The days I don't go visiting I telephone the nurses on the other end is always very nice and very helpful. Can not fault this in anyway.
I couldn't wish for a more caring, happy and professional home for my husband. Management and staff are always approachable and management always available to listen to any concerns or even just to chat and reassure. Harleston House became my second home and residents' and all staff my extended family. So grateful for all they did for my husband, myself and family.
Mum is new to Harleston House and we have all been made very welcoming during Mums settling in process. The home is very nice, well staffed and they are always on hand. Mum has been very well supported and is settling in well. It has been lovely to see her take part in some of the activities.
Harleston House staff are amazing. My mother settled fairly quickly; I didn't think she would. I can only praise the management and all staff for their empathy and willingness to help family and residents alike. They are a credit to your company.
I would like to also personally thank a member of staff for his outstanding care recently when calling out paramedics for my Nan. His knowledge and expertise were clearly evident at such a difficult time.
Thank you to all the staff for taking such good care of my Nan, in my eyes, there is no other home that compares. It's of no surprise that this home has such a good reputation.
Dear Zoe. Thank you so much for your lovely comments. It’s always nice when I am able to show staff what amazing comments they get. Hearing such nice comments means so much to them.
Harleston House places daily pictures and videos of activity and residents on Facebook, and we can see the enjoyment of our relative's faces and how they partake in activity at the home. This also helps us to be reassured.
When Mother has had a health issue, this was dealt with superbly by the staff and the ongoing monitoring and care is second to none.
We cannot wait for COVID restrictions to lift, so we can enter Harleston House and interact with everyone, dine and partake in activities. Harleston House allows us to visit Mother in the garden area and often allows us a lot more time than we have booked in for. Another sign of the caring nature of everyone at Harleston.
We thank everyone at Harleston House and feel you deserve you 'outstanding' CQC assessment.
My brother-in-law has been with Harleston House 20-months now and is having excellent care. He is always treated with respect and always included in the activities. The staff are excellent; nothing is too much trouble.
Thank you for your lovely comments; we will pass them on to our staff, who will be delighted to hear your feedback.
After deciding it was time my mum needed 24-hour care, it wasn't the best time due to covid19 and all the provisions which needed to be put into place to protect the residents, but all of the staff at Harleston House have done everything possible to make sure the transition was as smooth as possible during these difficult times. It's difficult not being able to visit properly, particularly when it was a new environment for my mum, but I'm happy to say she appears to be settling in well. All the staff have been really kind, caring and understanding, not only to Mum but myself as well. I can tell she loves the activities, particularly the musical activities and the coordinator; the whole team do an amazing job. It's been a long time since I've seen her so happy, and for that, I thank everyone at Harleston House who has made that possible.
Thank you very much for your kind review. We are delighted that your Mum has settled in so well.
My wife has been in the care home for 2 and 1/2 years. We are obviously not at the home all the time, but our impression is that my wife is receiving excellent care. Until covid-19 stuck, I used to visit the home each evening and stay until my wife settled and fell asleep in her bed. The care I witnessed reinforced my feelings that she was being well cared for. During the visits, the staff made me feel welcome; they were always forthcoming with information and gave up comprehensive and detailed answers to all my questions. For the two years of my daily visits, I was given a free rein of the social crews of the home. I often observed carers who were not aware of my presence attending to other patients. I never, at any time, gained the impression that those patients were being treated otherwise than with love, extreme patience and kindness. The people at the home have earned the excellent ticks.
Thank you for your lovely comments. We will pass them to our staff at Harleston House.
Mum has been in Harleston House 6years+. It's been from the beginning the best, most caring place ever. She is loved, fed well, is warm and comfortable. I am informed at all times, about any concerns. Her activities are put on Facebook, especially welcomed as we are in covid lockdown. Covid19 has bought out the best of all the staff; I can't thank them enough for their dedication, love and care. Understanding dementia and how cruel it is; is hard for us as a family. We know Mum has a new family now and I couldn't be more grateful to her friends (staff, residents) at Harleston House.
Thank you for your kind comments. We greatly appreciate your feedback which we will pass on to our staff at Harleston House.
My mother has lived at Harleston House care home since May 2016. As her daughter, I can say, I have always experienced a very caring reception when visiting my mum. All carers are very professional and can combine warmth to each and every resident with their individual needs. All of our family are welcomed to share in Mum's home, considering our understanding of our Mum's personality. Would say Mum has been helped to accept, and enjoy her later years in a way she wasn't doing before. I would say Harleston House is the best in our area. Standards are set very high in all areas, and the main consideration at all times are the residents. Care during covid - excellent.
Thank you for your wonderful comments. We greatly appreciate your feedback.
Harleston House is ideal for my mother. She has told me she is content - I haven't heard this from her for a while. The staff treat her as an individual, listen to her and respond in a way that makes her feel listened to. I think Harleston House is amazing and thank you all very much.
Harleston House is an excellent place all staff across the board are excellent. The way they talk, assist and address the residents needs. They also make all visitors welcome nothing is too much trouble and it is like an extended family. Since moving Mum here about two months ago we have seen such a change in her. Before she didn't interact with carers or other residents. Since being here she joins in with activities and chats to others. All staff have made such a difference to Mum's daily life. It has given us peace of mind knowing she is so well looked after from the person cleaning her room across the board to management. It is also nice that we can go anytime and are always welcome as it is open 24 hours.
Mum isn’t the easiest person to integrate but they’ve managed to get her to participate in activities which up until now, has been unheard of.
The care they have for every resident is evident and we can’t thank them enough for making mums move so easy and stress-free.
Their clothes seem to be quite well looked after, especially as lots of them seem to be spilling stuff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Harleston House.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Harleston House.
Meet the Team (7)

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harleston House to verify any information. View our terms and conditions. Harleston House has an Enhanced Service -more info.