Harleston House

My mum has been a resident of Harleston House for almost nine years. Mum is very settled, she is well looked after and has her own lovely room which is kept spotless. If Mum wants she can have a quiet time there or she can go downstairs to sit with others or take part in daily activities which are different every day. Throughout the years all staff and management have supported and cared for her in a caring and professional manner and they always have time to chat with her. They are also supportive to us as a family and will always be there to listen. I can say without doubt that Harleston House is a five star home that I would recommend to everyone.

We have as a family been overwhelmed and eternally grateful by the way staff here have responded since our mum has returned from hospital. The warmth and attention to her needs have assisted in recovery from a life threatening moment. We leave after a visit, comforted that she could not be anywhere better.

My Mum has been a resident in Harleston House for almost two years now and we, her family, realise that she has found it a difficult adjustment to living in her own home. However, the staff have always been very helpful, friendly and patient with Mum and us, as she has gradually adjusted to life there. She enjoys joining in some of the many activities organised by the staff, who are enthusiastic and supportive when dealing with the many differing needs of the residents. We appreciate the social media updates with photos and words about the latest activity! We also appreciate the many video calls with Mum which we have had on the care home portal, so much better than a phone call! It's never too much trouble for staff to arrange it for us and Mum. Mum chose Harleston House herself, it was the right choice for her!

Harleston House is an amazing home. The team create a very loving environment where residents are cared for and provided for beautifully, my Mum feels Harleston House is truly her home and she's made some lovely friends. She is really settled, safe and respected there. The fantastic activities programme and lovely personalised care mean that she is really happy living at Harleston House. I am so grateful and cannot thank the Harleston House team enough.

Have found Harleston House staff and management excellent. The care they give to my mother is second to none. The home is clean, modern and decoration is very good. Security is important and the home is very safe. I would not hesitate to recommend Harleston House to anybody.

My husband moved into Harleston House in May. From the very beginning, I was impressed that all members of staff knew his name and what his needs were. The home is very clean and there are always lots of activities to stimulate the residents. Nothing is too much trouble. I feel very relaxed when visiting and am always made very welcome. A drink is offered as soon as I go in and during the heatwave, I have enjoyed many an ice cream with my husband and the other residents. There is always someone to help feed him and attend to his needs, his communication being very poor.

I have always found the staff very helpful. My husband's room is very clean and there is not any nasty smells. The days I don't go visiting I telephone the nurses on the other end is always very nice and very helpful. Can not fault this in anyway.

I couldn't wish for a more caring, happy and professional home for my husband. Management and staff are always approachable and management always available to listen to any concerns or even just to chat and reassure. Harleston House became my second home and residents' and all staff my extended family. So grateful for all they did for my husband, myself and family.

Mum is new to Harleston House and we have all been made very welcoming during Mums settling in process. The home is very nice, well staffed and they are always on hand. Mum has been very well supported and is settling in well. It has been lovely to see her take part in some of the activities.

Harleston House staff are amazing. My mother settled fairly quickly; I didn't think she would. I can only praise the management and all staff for their empathy and willingness to help family and residents alike. They are a credit to your company.

Thank you to all the staff for taking such good care of my Nan, in my eyes, there is no other home that compares. It's of no surprise that this home has such a good reputation.

We thank everyone at Harleston House and feel you deserve you 'outstanding' CQC assessment.

My brother-in-law has been with Harleston House 20-months now and is having excellent care. He is always treated with respect and always included in the activities. The staff are excellent; nothing is too much trouble.

After deciding it was time my mum needed 24-hour care, it wasn't the best time due to covid19 and all the provisions which needed to be put into place to protect the residents, but all of the staff at Harleston House have done everything possible to make sure the transition was as smooth as possible during these difficult times. It's difficult not being able to visit properly, particularly when it was a new environment for my mum, but I'm happy to say she appears to be settling in well. All the staff have been really kind, caring and understanding, not only to Mum but myself as well. I can tell she loves the activities, particularly the musical activities and the coordinator; the whole team do an amazing job. It's been a long time since I've seen her so happy, and for that, I thank everyone at Harleston House who has made that possible.

My wife has been in the care home for 2 and 1/2 years. We are obviously not at the home all the time, but our impression is that my wife is receiving excellent care. Until covid-19 stuck, I used to visit the home each evening and stay until my wife settled and fell asleep in her bed. The care I witnessed reinforced my feelings that she was being well cared for. During the visits, the staff made me feel welcome; they were always forthcoming with information and gave up comprehensive and detailed answers to all my questions. For the two years of my daily visits, I was given a free rein of the social crews of the home. I often observed carers who were not aware of my presence attending to other patients. I never, at any time, gained the impression that those patients were being treated otherwise than with love, extreme patience and kindness. The people at the home have earned the excellent ticks.

Mum has been in Harleston House 6years+. It's been from the beginning the best, most caring place ever. She is loved, fed well, is warm and comfortable. I am informed at all times, about any concerns. Her activities are put on Facebook, especially welcomed as we are in covid lockdown. Covid19 has bought out the best of all the staff; I can't thank them enough for their dedication, love and care. Understanding dementia and how cruel it is; is hard for us as a family. We know Mum has a new family now and I couldn't be more grateful to her friends (staff, residents) at Harleston House.

My mother has lived at Harleston House care home since May 2016. As her daughter, I can say, I have always experienced a very caring reception when visiting my mum. All carers are very professional and can combine warmth to each and every resident with their individual needs. All of our family are welcomed to share in Mum's home, considering our understanding of our Mum's personality. Would say Mum has been helped to accept, and enjoy her later years in a way she wasn't doing before. I would say Harleston House is the best in our area. Standards are set very high in all areas, and the main consideration at all times are the residents. Care during covid - excellent.

Harleston House is ideal for my mother. She has told me she is content - I haven't heard this from her for a while. The staff treat her as an individual, listen to her and respond in a way that makes her feel listened to. I think Harleston House is amazing and thank you all very much.

Harleston House is an excellent place all staff across the board are excellent. The way they talk, assist and address the residents needs. They also make all visitors welcome nothing is too much trouble and it is like an extended family. Since moving Mum here about two months ago we have seen such a change in her. Before she didn't interact with carers or other residents. Since being here she joins in with activities and chats to others. All staff have made such a difference to Mum's daily life. It has given us peace of mind knowing she is so well looked after from the person cleaning her room across the board to management. It is also nice that we can go anytime and are always welcome as it is open 24 hours.

The care they have for every resident is evident and we can’t thank them enough for making mums move so easy and stress-free.