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Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.
The original house has been refurbished and extended to provide a specialist dementia care setting.
All staff receive training in all aspects of care.
Bedrooms are light and spacious with en-suite facilities. Residents...
Care Provided by Harleston House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Harleston House for full pricing details and T&Cs.
Contact Harleston House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Susan Graham (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
Room Information
- Single Rooms (39)
- Single Rooms with ensuite Wet Room (39)
Harleston House Reviews (77)
Harleston House has a Review Score of 9.6 (9.645) out of 10, based on 12 reviews in the last 2 years.
Over all time Harleston House has 77 reviews.
We visited many others and Harleston House stands head and shoulders above. All staff are so caring and attentive. Well done!
A first class care home.
I wish all care homes were up to this standard.
My mother was resident here for 9 and a half years. She sadly passed away on 4th July 2018. During the time of my Mother's stay, I can honestly say that she was accorded great compassion and care. When we attended her funeral, which left from the home, we were offered all the help imaginable, tea and biscuits on arrival, sandwiches and drinks after the funeral. This is to me what a caring home is all about. The management and staff have, and still are, brilliant.
Thank you for your review. Your mother really was a delightful lady who will be very missed by us all at Harleston House, as will you and your family.
Having had a long conversation with my sister's doctor, she needed more care as her dementia had affected her whole being and she had deteriorated. The staff have been trained at Harleston House for dementia and this is so apparent in their approach and attitude towards my sister. They treat her with respect and dignity, the activities that Harleston house put on are exceptional. She is safe and cared for. We are able to pop in and visit on a regular basis and the staff are chatty, and have got to know us on a personal level. They treat her as an individual.
What can I say regarding Harleston House? The best decision we could of made. From the first day my mum came to Harleston House, she has felt safe, well cared for and always happy. The care the team give is excellent, activities outstanding. She is always clean and smiling. I can not fault the outstanding care all staff give and knowing this allows me to sleep in my bed at night. Thank you to the staff.
I cannot speak too highly of the staff, amenities and standard of care provided at Harleston House. It is a great comfort to me to know that my mother is being so well looked after in her final years.
I knew immediately that when he finally needed specialist full-time care, this is where I would want him to be. Liaison between management, staff and the resident's relative is excellent. I cannot praise Harleston House enough and would recommend it to anyone needing dementia care.
I feel my mum is in a safe, nurturing home which would be hard to better. ALL the staff treat the residents with kindness and compassion and ensure that they are stimulated at every opportunity. We are involved in any and all situations which from time to time crop up.
A happy home with cheerful team of carers. Good premises with modern facilities, including good lift system to upper floors. Busy entertainment/activities programme. Personal and medical care of residents is very good. Only one complaint - laundry items are not always returned to correct residents.
My mother has now lived in Harleston House for six months after suffering from dementia for around four years. I am constantly moved by the kindness and humanity shown by all who work there. There is a warm loving environment and it really is a home for its residents. This is helped by the fact that none of the staff wears a uniform. There are always excellent events to attend such as the Christmas party and summer fete. All the staff go above and beyond their role by attending events in their own time. There is always something happening for the residents.
Dementia is a terrible illness. The team at Harleston House have helped my mother to enter a new phase of her life which is busy and full of kindness and laughter. They are welcoming and supportive. My sister and I could not ask for any better. It is care of the very highest standard.
My father has been supported to settle into his new home in a friendly and communicative way. The specific day that I am writing about, I visited my father who has severe dementia, being very actively encouraged to participate in some quiz, being given time to answer in a very person-centred way. Three different staff supported him verbally when he wandered into the garden. One of the best care homes in the country.
If you are looking for a home for a relative, do not hesitate to contact Harleston House. You will be so glad you did.
My father was a resident in Harleston House for five and a half years. Throughout that time the care he received was excellent and gave me peace of mind throughout that period. He lived to be 99 years when he passed away in May 2015 and the care and kindness he received during his last weeks and days was exemplary.
She enjoyed every day and was very happy there - forming new relationships and even meeting a new boyfriend, of whom she became very fond. I was always happy that the staff cared for her in a loving and personal way. My only regret was that she passed away in hospital and not in her new second home.
I am pleased to say that my aunt is always well cared for. There is copious cups of tea and the food always looks appetising. The staff are always friendly and work very hard trying to engage the residents in various activities. The Christmas party was a great success.
It will be a very short review because I cannot find fault. I spent a lot of time with my mother when she was there and can only say excellent on all accounts
It was a very difficult decision to admit we were not coping with mum's needs, and she was not happy with carers in her home. Mum was always used to having her own way but the staff at Harleston coped brilliantly, with kindness and understanding. It is a lovely home, bright, clean and all the residents seem free to do what they want while being cared for and visitors are always welcome when the end finally came, everything possible was done to make her comfortable and she was peaceful and as always treated with dignity.
I find that all the staff at Harleston House are always friendly and approachable. There are always activities going on and relatives are always encouraged to take part. Any medical issues are always dealt with promptly and over the three years my mother has been a resident I have not felt the need to highlight any issues. Relatives are able to visit at any time during the day and evening.
My mum had the best possible care at Harleston House especially her 'end of life' care. Just could not fault the care and attention she received.
My husband was in the above care home for just two months. I was always pleased with the care given to him and liked the fact I was always welcome, and could spend time with him every day. This was very important to me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Harleston House.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Harleston House.
Meet the Team (7)

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.
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