Harleston House

115 Park Road, Lowestoft NR32 4HX
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9.7 77 Reviews
  • Harleston House, Lowestoft
Harleston House offers a safe and friendly environment, which respects residents’ rights, dignity and privacy, and provides the maximum opportunity to exercise personal autonomy and choice.

Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.

The original house has been refurbished and extended to provide a specialist dementia care setting.

All staff receive training in all aspects of care.

Bedrooms are light and spacious with en-suite facilities. Residents are encouraged to bring in personal items and can enjoy safe and secure internal and external spaces, which are specially adapted to provide accessibility and stimulation.

The home's chefs cater for each and every resident's individual tastes.

All food is freshly prepared and residents can make requests and ideas. All special dietary requirements catered for.
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Care Provided by Harleston House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1740 – £1869
  • Self-Funded Residential Dementia Care: £1866 – £2006
  • RESPITE Self-Funded Residential Care: £1740 – £1869
  • RESPITE Self-Funded Residential Dementia Care: £1866 – £2006

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Harleston House to find out the exact price for your requirements.

Contact Harleston House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Harleston House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Graham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (39)
  • Single Rooms with Ensuite Wet Room (39)

Harleston House Reviews (77)

9.7

Harleston House has a Review Score of 9.7 (9.717) out of 10, based on 14 reviews in the last 2 years.
Over all time Harleston House has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harleston House
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Total of 77, showing 61-77
Review from Heather B (Wife of Resident) published on 19 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff go the extra mile putting the happiness of the residents FIRST.
The Home is completely safe, it is a 2 person operation to open the main door, with the 'button' hidden & not indicated in any way. There is no way a resident could escape.
There are no restrictions on visiting times, or
numbers.
This is is the third Residential Home my husband has been in and at last I have complete peace of mind knowing that all his needs are being met, and in such an emphatic manner.
I just cannot praise this Home and staff highly enough.
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Review from Philip O (Son of Resident) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Harleston House in February 2014 and past away November 2015. From the time he went in the staff were brilliant with him, and he was not an easy man to deal with. At the end of his life they gave him 24 hour care and actually the manager was with dad when he slipped away. This in
my opinion was over and above my expectations of them. As an only son now 65 years they made my life easy because I did not have to worry about dad I knew he was in safe hands.
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Review from Peter D (Son of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely superb care at all times. My father loved the home and he was not just cared for but felt safe and loved. I can not praise all the staff and managers enough. The last years of my fathers life was full of love and care. Thank you all.
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Review from I S (Son of Resident) published on 8 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but
also in dealings with agencies such as Social Services and various NHS departments.


What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.


In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.
I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.

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Review from D G (Daughter of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Harleston Care Home for over three years, she has dementia and has been looked after extremely well by all the staff, who's care, commitment and dedication to their job's help her challenging behaviour and needs. The staff are always friendly and helpful and really seem
to enjoy being with all the residents. There is a very enthusiastic activities team, and the food is of a very good standard. The home is kept in excellent order and is very clean inside and out. I feel very fortunate to have found such an outstanding home for my mum.
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Review from Christine C (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff really care about the individuals and make sure everything is okay. As soon as there is any issue with health the doctor is contacted straight away. The activities laid on and varied. The meals are excellent. I couldn't have placed my mum in a better place, it is comforting to know that she
is safe and well cared for. The staff and manager do a terrific job and I would gladly recommend them.
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Review from A M (Husband of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant - the Manager of Harleston House does her position to the highest standards. Brilliant - the staff are dedicated and professional in every way and give me total respect.
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Review from H L (Daughter of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother feels that she is being genuinely cared for, rather than being 'in care'. All the staff, housekeeping, catering, personal care and management demonstrate a positive 'client focus' which enables my mother to maintain her individual personality and sense of independence regardless of her increasing
physical frailty and cognitive decline.
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Review from K P (Son of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been a resident of Harleston House for over two years. She has good and bad days in herself, however the staff handle her very well. She is always well presented, clean and cheerful. The room is well maintained, bright and fresh. She enjoys the activities which are provided and gives them
all a chance to participate in a memory jogging experience. Highly recommended.
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Review from G L (Husband of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been going to this place for nearly five years. I trust all the staff as they are friendly to me and my wife and the other patients. I am slightly disabled myself and I am treated more or less as a patient.
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Review from Gladys D (Daughter of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good home. Friendly staff . Always clean and a lovely smell. Fresh flowers always. A lovely greeting and first impression when entering.
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Review from Richard S (Son of Resident) published on 25 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Dad needed to be cared for outside his home we were naturally concerned about the quality of care we would find. After visiting several homes, we found Harleston House, and three years on, we have not looked back. The staff are kind and caring, keep us up to date with anything concerning Dad's
health and welfare. They are quick to respond to medical needs, and ensure he is comfortable. The home itself is clean, smells fresh and is bright, light and comfortable. The team constantly tries out new ideas to improve the lives of the residents and the visits from their families, for example the 'Olde Worlde' tea room. Since the arrival of the new activities team, we cannot speak highly enough of the entertainment and activities on offer to the residents. Hardly a day seems to go by without us seeing lovely photographs of the residents engaged in fun, be it watching local children dancing, joining in a singing competition, or dancing the night away at the Christmas Party.
Dad is provided with a wide variety of home cooked foods, which always look appetising, and adjustments made to his care are made as his individual needs develop. He seems very very settled and happy in his own way, and we couldn't be more satisfied. Thank you so much.
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Review from G L (Relative of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When hearing a Christmas party had been arranged by a local hotel for the residents of Harleston House I wondered how successful it would be. However 36 residents were transported to the venue where they were entertained by a live band including singers, and fed a lovely buffet, their faces were a
picture as even if they weren't able to join in the dancing, they enjoyed watching those that could. The carers were on constant watch to make sure everyone was happy. A minibus was there to return anybody who became tired before the time arranged to leave it was incredible I was really impressed.
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Review from E S (Daughter of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and Alzheimer's and when she entered home was in a very anxious, confused and stressed state. Harleston House staff understood her condition and settled her into the home within just days. The transformation in my mothers happiness and confidence was enormous and she is now content,
happy, confident, chatty and feels valued and has a really good quality of life. The home organises many activities both in and outside the home, which keeps residents occupied, feeling valued and happy. It is the best home I could have wished my mum to be in.
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Review from Bryan D (Brother of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having inspected several care homes in this area we were recommended to Harleston House. The brochure seemed quite impressive and upon inspection we were delighted with what we saw. The building was in excellent condition in pleasant surroundings and entry area welcoming yet secure. Interior was
spacious and well equipped with comfortable furniture and bedrooms en suite and spotless. Above all we experienced very fresh and sweet air everywhere! The staff have always been helpful and caring in everyway. Daily menus are provided in the dining room for each table and the food is very good. Visitors are always welcomed and refreshments offered. Regular activities are organised for the patients. Top class!
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Review from Sandra W (Daughter of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Harleston House in November 2007 due to her mobility and onset of dementia, her care was impeccable. She was treated with dignity and love right up until she passed away at the home in March 2013. My father became unable to remain in his home in March 2011 after a series
of mini strokes and joined my mother at Harleston House where he still lives. I cannot thank the staff enough for the care and love they have both received while living there. The staff have become good friends and i can have peace of mind 24/7.
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Review from David I (Son of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how well I think Harleston House is run. The level of care and support to each resident is extremely good. It is heart warming to see such respect given to the residents. I would not hesitate in recommending Harleston House to anyone who is looking for a good care package.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Harleston House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Harleston House is calculated as follows: ( (146 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Harleston House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Susan

Susan Graham

Job Title: Manager

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is 'I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.'
I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

Pam

Pam

Job Title: Care Support Manager Joined: 2018

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.

Julie

Julie

Job Title: Administrator Joined: 2002

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.

Jasmine

Jasmine

Job Title: Care Assistant Joined: 2020

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.

Gareth

Gareth

Job Title: Activities Coordinator Joined: 2006

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.

Rebecca

Rebecca

Job Title: Cook Joined: 2015

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.

Eileen

Eileen

Job Title: Housekeeper Joined: 1999

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.

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