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Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.
The original house has been refurbished and extended to provide a specialist dementia care setting.
All staff receive training in all aspects of care.
Bedrooms are light and spacious with en-suite facilities. Residents...
Care Provided by Harleston House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Harleston House for full pricing details and T&Cs.
Contact Harleston House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Susan Graham (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
Room Information
- Single Rooms (39)
- Single Rooms with ensuite Wet Room (39)
Harleston House Reviews (77)
Harleston House has a Review Score of 9.6 (9.645) out of 10, based on 12 reviews in the last 2 years.
Over all time Harleston House has 77 reviews.
The Home is completely safe, it is a 2 person operation to open the main door, with the 'button' hidden & not indicated in any way. There is no way a resident could escape.
There are no restrictions on visiting times, or numbers.
This is is the third Residential Home my husband has been in and at last I have complete peace of mind knowing that all his needs are being met, and in such an emphatic manner.
I just cannot praise this Home and staff highly enough.
My father went into Harleston House in February 2014 and past away November 2015. From the time he went in the staff were brilliant with him, and he was not an easy man to deal with. At the end of his life they gave him 24 hour care and actually the manager was with dad when he slipped away. This in my opinion was over and above my expectations of them. As an only son now 65 years they made my life easy because I did not have to worry about dad I knew he was in safe hands.
Absolutely superb care at all times. My father loved the home and he was not just cared for but felt safe and loved. I can not praise all the staff and managers enough. The last years of my fathers life was full of love and care. Thank you all.
Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but also in dealings with agencies such as Social Services and various NHS departments.
What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.
In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.
My mum has been a resident at Harleston Care Home for over three years, she has dementia and has been looked after extremely well by all the staff, who's care, commitment and dedication to their job's help her challenging behaviour and needs. The staff are always friendly and helpful and really seem to enjoy being with all the residents. There is a very enthusiastic activities team, and the food is of a very good standard. The home is kept in excellent order and is very clean inside and out. I feel very fortunate to have found such an outstanding home for my mum.
The staff really care about the individuals and make sure everything is okay. As soon as there is any issue with health the doctor is contacted straight away. The activities laid on and varied. The meals are excellent. I couldn't have placed my mum in a better place, it is comforting to know that she is safe and well cared for. The staff and manager do a terrific job and I would gladly recommend them.
Brilliant - the Manager of Harleston House does her position to the highest standards. Brilliant - the staff are dedicated and professional in every way and give me total respect.
My mother feels that she is being genuinely cared for, rather than being 'in care'. All the staff, housekeeping, catering, personal care and management demonstrate a positive 'client focus' which enables my mother to maintain her individual personality and sense of independence regardless of her increasing physical frailty and cognitive decline.
Mum has now been a resident of Harleston House for over two years. She has good and bad days in herself, however the staff handle her very well. She is always well presented, clean and cheerful. The room is well maintained, bright and fresh. She enjoys the activities which are provided and gives them all a chance to participate in a memory jogging experience. Highly recommended.
I have been going to this place for nearly five years. I trust all the staff as they are friendly to me and my wife and the other patients. I am slightly disabled myself and I am treated more or less as a patient.
A very good home. Friendly staff . Always clean and a lovely smell. Fresh flowers always. A lovely greeting and first impression when entering.
Dad is provided with a wide variety of home cooked foods, which always look appetising, and adjustments made to his care are made as his individual needs develop. He seems very very settled and happy in his own way, and we couldn't be more satisfied. Thank you so much.
When hearing a Christmas party had been arranged by a local hotel for the residents of Harleston House I wondered how successful it would be. However 36 residents were transported to the venue where they were entertained by a live band including singers, and fed a lovely buffet, their faces were a picture as even if they weren't able to join in the dancing, they enjoyed watching those that could. The carers were on constant watch to make sure everyone was happy. A minibus was there to return anybody who became tired before the time arranged to leave it was incredible I was really impressed.
My mother has dementia and Alzheimer's and when she entered home was in a very anxious, confused and stressed state. Harleston House staff understood her condition and settled her into the home within just days. The transformation in my mothers happiness and confidence was enormous and she is now content, happy, confident, chatty and feels valued and has a really good quality of life. The home organises many activities both in and outside the home, which keeps residents occupied, feeling valued and happy. It is the best home I could have wished my mum to be in.
After having inspected several care homes in this area we were recommended to Harleston House. The brochure seemed quite impressive and upon inspection we were delighted with what we saw. The building was in excellent condition in pleasant surroundings and entry area welcoming yet secure. Interior was spacious and well equipped with comfortable furniture and bedrooms en suite and spotless. Above all we experienced very fresh and sweet air everywhere! The staff have always been helpful and caring in everyway. Daily menus are provided in the dining room for each table and the food is very good. Visitors are always welcomed and refreshments offered. Regular activities are organised for the patients. Top class!
My mother became a resident at Harleston House in November 2007 due to her mobility and onset of dementia, her care was impeccable. She was treated with dignity and love right up until she passed away at the home in March 2013. My father became unable to remain in his home in March 2011 after a series of mini strokes and joined my mother at Harleston House where he still lives. I cannot thank the staff enough for the care and love they have both received while living there. The staff have become good friends and i can have peace of mind 24/7.
I would like to say how well I think Harleston House is run. The level of care and support to each resident is extremely good. It is heart warming to see such respect given to the residents. I would not hesitate in recommending Harleston House to anyone who is looking for a good care package.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Harleston House.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Harleston House.
Meet the Team (7)

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.
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