Hazeldell, Ipswich, Suffolk
Hazeldell, Ipswich, Suffolk
Hazeldell, Ipswich, Suffolk

Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.

At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.

The basis of the care at Hazeldell is to provide mutual trust, understanding and communication. This has enabled the home to achieve a good local reputation and enable them to deliver a high-quality service to residents.

Group: Sohal Healthcare Ltd

Person in charge: Dawn Freeland (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single from £800 , Personal Care Shared (per person) from £600 (These prices are only a guideline, please contact Hazeldell to find out the exact price for your requirements.) (These prices are only a guideline, please contact Hazeldell to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hazeldell: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Hazeldell has a Review Score of 9.7 (9.724)

The Review Score of 9.7 (maximum of 10) for Hazeldell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Hazeldell in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.724 for Hazeldell is calculated as follows: ( (166 Excellents x 5) + (61 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hazeldell is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hazeldell?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hazeldell

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Great-Niece of Resident/Service User
    2
  • more

The care and love my mum gets is exceptional. I know she is in a lovely home. She is always clean and well looked after when I go and visit her. The staff there are so good.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are extremely helpful.
Mum is always smiling which is enough for me!

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are all very helpful and seem to care about the residents well being.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home have made my great-aunt very welcome and all the staff seem to know who she is which gives a personal feel to the care.

How likely would you be to recommend Hazeldell? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My uncle was moved to Hazeldell from a home he had been in for three years, he was moved to get the wonderful care that Hazeldell offers. He is so much happier and healthy.
The care all the staff offer is exceptional.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit twice a week and I'm there for 2-3hours on each visit. My aunt has been a resident for 6 years. I have seen many changes at Hazeldell.
All the staff are always welcoming and polite, the residents are always looked after even though their needs are all so different. The staff always make time for the people who don't have visitors.
Residents are encouraged to eat and drink, which are always available. All staff have our relatives best interest at heart.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hazeldell is very welcoming and has a very homely atmosphere. The staff treat the residents as if they were their own family/close friends. Their 'sparkle' initiative is a brilliant idea. I love going to see my mum and the staff are always lovely and accommodating to me. A very lovely care home!!

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My nan is a resident at the home. She is very old and frail but loves were she lives. All the staff keep her family up to date with any changes etc. She is looked after in the most perfect way with patience and care. She recently had her 97th birthday with thanks to all the staff put a smile on a frail old lady's face. So all I can say is a big massive thank you for all the care that she's given.
From all her family.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very satisfied with the care provided, and especially impressed with a particular worker. She is patient, kind and has all the time in the world to listen and understand. Every time I see her with my mum I'm very satisfied in the way she deals with her, its lovely to see.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Nan has been a resident at Hazeldell since July. It's been a struggle for her but due to the patience and understanding of all the staff she has finally settled in. The staff are very approachable and always happy to discuss any concerns. Hazeldell is a very friendly place with a lovely atmosphere.
I am happy now that Nan is somewhere that I know she is being cared for and is safe.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I always enjoy visiting Hazeldell because I am always made to feel welcome - never in the way. The home itself is very nice and the staff are excellent. I have seen the meals that are served to the residents and they look and smell very appetising. A really nice home. I would recommend it to any of my friends who need residential care.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A really lovely home with friendly caring staff. I always feel welcome when I visit and nothing is too much trouble. The home is always clean and there always seems to be something going on - entertainment, pamper sessions or activities.
I highly recommend 'Hazeldell' to anyone needing this kind of residential care.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highly recommend this care home. Staff are caring and compassionate and exercise endless patience when working with this challenging population. I have been very pleased with the care provided to my mother.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

'Hazeldell' is a warm, welcoming and friendly home. Whenever I visit the home it looks clean and smells pleasant. My friend is very happy and it is obvious why. The staff, including management, are friendly and helpful. I follow the home on FaceBook and there is always something interesting going on. I think that the new Sparkle idea is great - fantastic to think that even though people are now living in a care home they are still being encouraged and supported to fulfil their dreams!
Well done whoever thought of it!

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever I visit 'Hazeldell' I am always impressed by the friendliness of the staff and the welcoming atmosphere of the home. Staff are unfailingly polite and pleasant but never intrusive. I am always offered a cup of tea, and although it seems a small thing, this is very important, especially if one has travelled a distance.
The Manager or his Deputy is always available to answer any queries and nothing ever seems to be too much trouble for the hardworking staff.
I am a big fan of the 'Sparkle' initiative - it's an amazing idea and I look forward to seeing who is going to do something special next! This must take a lot of time, effort and fundraising on the part of the staff.
The home itself is really lovely and I especially like the farm area - the hens are real characters!

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Nan has dementia and has been at Hazeldell for a few years now, since it became impossible for her to live independently. She is well looked after, and when I visit, I'm always impressed by the personal touches at Hazeldell. I also follow the home on Facebook and I love seeing the things they do for residents and families, the staff and management seem to go the extra mile. It's lovely to know Nan is happy and secure.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and I are so pleased and relieved to have found such a caring and friendly Residential Care Home as Hazeldell for Mum. We feel happy and confident that she is being well looked after in a professional way, while enjoying a cheerful and relaxed atmosphere.
As visitors we are made to feel very welcome and the Manager's door is always open.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law has been at Hazeldell for over a year, it's a brilliant care home. Staff are all friendly and approachable. We are kept informed of any problems. They are always doing things to enrich the residents lives. I would recommend this home to anyone.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Compared to mum's previous care homes we find the staff at Hazeldell are very hands on, very helpful and friendly to our family when we visit and we have witnessed the compassion, love and care that has been shown to mum and all the other residents as well. The manager and his wonderful team have been great a support to mum and us.

How likely would you be to recommend Hazeldell? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes East of England 2017

Recipient: Hazeldell

Date: Saturday 01 Apr 2017

more details

October 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hazeldell