Hazeldell

Elton Park, Hadleigh Road, Ipswich IP2 0DG
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9.7 70 Reviews
  • Hazeldell, Ipswich
Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.

At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.

The basis of the care at Hazeldell is to provide mutual trust, understanding and communication. This has enabled the home to achieve a good local reputation and enable them to deliver a high-quality service to residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1350
  • Self-Funded Residential Dementia Care: £1400 – £1450
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

All care fees are subject to resident's assessment of care needs.


self funded residents fees include hairdressing, toiletries and chiropody

These prices are only a guideline, please contact Hazeldell to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Watson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (14)

Hazeldell Reviews (70)

9.7

Hazeldell has a Review Score of 9.7 (9.729) out of 10, based on 16 reviews in the last 2 years.
Over all time Hazeldell has 70 reviews.

Overall Experience
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Review from Karen H (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a stay at Hazeldell for respite care. The decision to send mum to Hazeldell came at a very stressful time for our family but was made easier by the incredibly friendly and helpful staff who showed us around and explained much of the technicalities of the stay. There was never a question they
couldn't answer for us.
Mum found the transition to care very difficult and it was a real worry for the family. However, the staff at Hazeldell were so very caring and always kept us well informed as to how mum was getting on. Nothing was too much trouble for us.
While mum was there she was actively encouraged to engage in activities which were always available. The singers were a particular favorite of mum's. The food was always good.
I would thoroughly recommend Hazeldell as a lovely place if anyone was thinking of a home for a loved one.
Reply from Emma Watson, Manager at Hazeldell

we are glad mum had a lovely stay with us here at Hazeldell, Thank-you for your kind words, I will share these with our team

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Review from Paula G (Sister-in-law of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in- law has been a resident of Hazeldell for 2.5 years. I have a high regard for the entire team at Hazeldell, and I am speaking as a someone with high expectations and ex-manager of a home for people with dementia. I think the Team often goes above and beyond to give people with dementia
a sense of security, self-agency and purpose. My brother-in-law rather surprisingly he felt at home there very quickly after his admission and his quality of life is much improved. The range of activities provided, and support to engage in those activities, is impressive. Communication with family is impressive too.


The staff of Hazeldell make visitors and residents feel comfortable and included. I always find them helpful and in good cheer.

Reply from Emma Watson, Manager at Hazeldell

Thank you for your kind words and feedback We will pass this onto the team

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Review from Amanda S (Daughter-in-law of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walking into this care home instantly feels you the warmth you'd expect the residents to get. It feels like home. Mum is cared for, and I mean all her needs are met. Medication, food, all health general daily care. All updates are fed back to us as required. The staff are amazing. The manager goes above
and beyond what is expected of her duties to help. We couldn't ask for better for mum
Reply from Emma Watson, Manager at Hazeldell

Getting feedback like means a lot and we thank you for your continued support

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Review from Donna T (Niece of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been here since November 2024, and he has settled in well.
The staff are all very friendly, caring, and competent in their care and support.
The home has daily activities for the residents, and have singers/entertainment on a regular basis.
The food is first class with multiple choices
everyday.
Reply from Emma Watson, Manager at Hazeldell

we appreciate your feedback and kind words and will pass this information onto all the staff

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Review from Anthony H (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Hazeldell in October 2024, and I can honestly say that she loves living there. Having previously lived on her own for a number of years, it was a major change for her, but she now refers to Hazeldell as her home.


There is a very nice feel to Hazeldell - it is clean and tidy,

with many facilities - and all the staff that I have encountered there, over many months, have been very friendly and polite, coming across as very caring individuals. The management team are great, and are always willing to accommodate requests in whatever way possible.


There are many daily activities - far too many to list - which the residents are free to join in with (or not), as they please.


Overall, I would have to say that Hazeldell is excellent.

Reply from Emma Watson, Manager at Hazeldell

we appreciate your feedback and i am glad mum has settled in well at Hazeldell, i will pass your comments onto the team

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Review from Adrian E (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Hazeldell since November 2024. I have not been able to fault anything so far.
The home offers person centred care, and maintain independence where ever possible. I have not had any cause for concern since Mum has been a resident.
The care staff and managers alike are always
available and take an interest in both the residents and relatives. I am always kept up to date with any changes in Mums care needs.
There is a vast array of activities on offer but never forced on the resident's. The home is well decorated and the rooms are nice and comfortable. The meal choices are displayed on a daily basis with a variety of dishes on offer. Tea and coffees are always available.
Reply from Emma Watson, Manager at Hazeldell

Thankyou for the positive feedback, I will pass this onto the staff.

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Review from M H (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Hazeldell enough, I managed to place both my in laws with the amazing team, social services wanted them split up as their care needs were very different, my father in law needing nursing home care. I am a registered Nurse and own my own Domiciliary Care company so I knew exactly what I
was looking for, I would recommend Hazeldell 100% to place a loved one there. We were always kept updated, my husband lost both his parents between September and December, the end of life care was impeccable thank you to your amazing team.
Reply from Emma Watson, Manager at Hazeldell

Thank you for your kind words, I will pass this onto the staff I am glad we could keep your in laws together.

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Review from Mandy F (Relative of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Stepdad was in this care home for 2 years, he went straight there from hospital so we couldn't choose where he went. Some of the staff were lovely and caring however a few were quite abrupt to him, especially a member of staff who often gave him his medication as she spoke very sharply to him.
On
the night my stepdad died we were told as we left the manager would call me tomorrow with her condolences - but none of the staff made any contact with us to show their condolences at all.
When we later looked through all of the boxes they had boxed up his belongings in for us, we were so upset to find that his very expensive antique clock was missing, we have emailed the manager regarding this, but she said nobody knows where this it. This has been a very upsetting experience for the family as the clock has been in our family for many years and is sentimental to us.
Reply from Emma Watson, Manager at Hazeldell

Thank you for your review we appreciate feedback so we can act upon this, as per our email conversations once we get a reply we can look into the matter further as we take complaints seriously, please rest assured your comments have been passed onto management.

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Review from Anna D (Daughter-in-law of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel confident that my mother-in-law is very well cared for. The staff are attentive to her needs and we are kept informed of any relevant health matters. I am also most impressed with the variety of activities available to support resident’s engagement and interaction.
Reply from Emma Miller, Manager at Hazeldell

Thank you for your feedback we really appreciate it.

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Review from Christine D (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Hazeldell in June, I was a little bit apprehensive at first but have every admiration for the staff who are always welcoming and am comfortable in the way Mum is looked after, the events organisers are amazing and lots of pictures of Mum involved in the activities, well done all staff
feel so happy Mum is with you.
Reply from Emma Miller, Manager at Hazeldell

We are glad that we have reassured you and you are happy with everything we do here and thank you for your kind words

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Review from K F (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Hazeldell for nearly 4 years now, she has been very well looked after by everyone. Nothing is too much trouble for the staff. The activities are excellent.
The management are very professional and that shows throughout the whole team.
When Mum returns to her room she refers
to it as home.
Reply from Emma Miller, Manager at Hazeldell

It's always a pleasure to receive lovely feedback thank you

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Review from K S (Granddaughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is amazing, the staff are amazing, they all go above and beyond to make sure every resident is happy, I'm so glad I chose this home for my nan, a big well done to you all, thank you for everything you guys do.
Reply from Emma Miller, Manager at Hazeldell

We really appreciate your feedback and will pass your comments onto the staff

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Review from Stacey P (Granddaughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazeldell has been very supportive, not only to my grandad but also to the family. Management is always available to discuss any concerns that we may have and so are other staff members. They are all very approachable, understanding and friendly.
After 2 years of caring for Grandad ourselves, it was
a very hard decision to make. To ask for help and assistance. But this was made so much easier with Hazeldell as they helped us go through the steps and kept us updated regularly.
Hazeldell staff are all very professional and work to a very high standard of care, maintaining the dignity of service users at all times.
Reply from Emma Miller, Manager at Hazeldell

We appreciate your lovely feedback and we are glad we could help make this decision easier.

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Review from A B (Daughter-in-law of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative had a short stay in hospital and the staff were excellent in liaising with me before she was admitted, during her stay, and when arranging for her return to the home. My relative feels safe in the home and is made to feel part of the Hazeldell family by all the staff whatever their role.
It is always difficult to see a loved one go into care but to see her settled and cared for 24/7 certainly helps and being able to visit whenever I want with no prior arrangement assures me that this is the case.
Reply from Emma Miller, Manager at Hazeldell

Thank you for your positive feedback, I will pass on this lovely review to my team.

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Review from Paul B (Son of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident, at Hazeldell.
One of the first things you notice walking in the secure front door is the pleasant homely smell. As the cleanliness of the home continues throughout the home
The high level of activities every day, which my mother enjoys.
Reply from Emma Miller, Manager at Hazeldell

It's lovely to hear your response and that the home is a pleasant environment.

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Review from C B (Daughter-in-law of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is a resident of Hazeldell, who enjoys her activities, the staff, and her friends who she has made since being there.
She is happy to try new things, as she believes her exercise keeps her going.
The staff are helpful, kind, and always there to assist if needed.
Absolutely wonderful
home.
Reply from Emma Miller, Manager at Hazeldell

Thank you for your kind words we appreciate your feedback and will pass this onto our staffing team.

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Review from T C (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my Mum and Dad's wedding anniversary and the team at Hazeldell went the extra mile to make it special for them. They set up a table in the conservatory with a lovely silver tablecloth on and balloons in a fancy vase, as if they were eating at a restaurant. This was very much appreciated and I
know that Mum enjoyed being able to have a meal with Dad (and I did too). It was delicious and huge!
Thank you to the team also for all the activities you provide for the residents. I know my Dad loved the rickshaw ride in particular, and the photos of the residents enjoying their day are great to see.
Reply from Emma Miller, Manager at Hazeldell

Thankyou for your kind words and we are glad you all enjoyed your special day.

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Review from B H (Wife of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazeldell is very well run and the professionalism of management and associated staff is excellent. The facilities offered are very good and Hazeldell extends a home environment to residents coupled with respect, dignity and appreciation of their needs in a kind and considerate manner.
Reply from Emma Miller, Manager at Hazeldell

Thank you for your kind words and we all appreciate your feedback.

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Review from J A S (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care home. Staff were very caring and professional during my mother's stay at Hazeldell. Nothing was too much trouble and all the staff did a wonderful job caring for her right up to her end of life care. I would highly recommend Hazeldell to anyone looking for a place of care for themselves
or a loved one.
Reply from Emma Miller, Manager at Hazeldell

Thank you for such a lovely comment and what a wonderful lady she was.

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Review from Nicola R (Daughter-in-law of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Came to visit my father in law and loved to see the activities that they had been doing, some were playing bingo others just sitting in the garden. Activities lady always has a positive attitude very friendly and a massive smile.
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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Hazeldell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Hazeldell is calculated as follows: ( (160 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 192 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazeldell is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Emma

Emma Watson

Job Title: Care Home Manager Joined: 2017

Hello, I'm Emma and I started in care when I was 18 years old, this was due to my nan getting dementia and it inspired me to want to care for others. I began my career as a domiciliary carer working in people's own homes, to help them retain their independence by remaining at home. I worked in this role for 9 years before having a short break to have my children.


I then started at Hazeldell in 2017 as a Senior Carer, progressing into management in 2019 as a Deputy Manager, to then take on the role of Manager in 2021. Now as Home Manager, I strive to give my home a person-centred approach to care.

Frequently Asked Questions about Hazeldell

What types of Care is Hazeldell registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazeldell have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hazeldell?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazeldell to the centre of Ipswich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldell to verify any information. View our terms and conditions. Hazeldell has an Enhanced Service - more info.