Hazeldell

My father is very happy at Hazeldell. He has struggled with getting older and losing some mental and physical ability. The staff at Hazeldell are always kind and patient and helpful. They engage happily with me and my family and are very caring. The management too are always willing to listen and are helpful with any questions. My father particularly enjoys the music events when singers come in to the home and happily chats with others. I would thoroughly recommend Hazeldell.

Since moving into Hazeldell Mum has changed from a lonely unhappy woman battling dementia to a woman with new friends, a much happier outlook and instead of being lost and confused she is now living with dementia. She receives great care , great stimulation from the activities and a much better quality of life than she was experiencing before. Hazeldell is spotlessly clean and the staff are great but more than that it is such a happy place and for my mum in the twilight of her life it is so important for her children and grandchildren to see her safe and happy

I am so glad my Mum is there safe, happy and well looked after.

I honestly can't thank everyone at Hazeldell Care Home enough for the love and care they've shown my nanna. From the moment she arrived, she's been treated with such kindness, dignity, and genuine warmth that it's made a difficult transition so much easier for our whole family.

The staff go above and beyond every single day, not just meeting her needs, but really taking the time to get to know her as a person. They always greet her (and us!) with smiles, and it's so reassuring to see how comfortable and happy she is in their care.

The home itself is always spotless, welcoming, and full of life. There are activities, laughter, and a real sense of community that makes it feel like a true home rather than just a care facility.

As a granddaughter, it means everything to know she is safe, respected, and genuinely cared for. I couldn't have hoped for a better place for her. Hazeldell is truly special, and I'm endlessly grateful to every member of the team.

Since coming to Hazeldell, Mum has shown a remarkable improvement. She's become more carefree, social, and her usual happy, chatty, and humorous self that had been overshadowed over the past year by falls, malnutrition, Alzheimer's, and the daily stresses at home that left her withdrawn and confused. This positive change has been a huge relief for our family, and we credit it to the exceptional care, support, and engagement she receives from the staff and fellow residents at Hazeldell, where nothing is too much trouble and there is always a friendly face to turn to.

The home is always clean and tidy. The residents always seem happy. The staff are all amazing and very caring. I would definitely recommend this home if you are looking for somewhere to move a loved one too!

My Nan has settled in beautifully at this home, the staff have welcomed her and brought her out of her shell with all the wonderful activities they have. It's a very comfortable environment and feels very cosy, super satisfied with all the staff and the care the provide.

So grateful for the care and support for my mum during two weeks of respite care. My mum gained her strength back and was able to return to her home. Staff clearly put the residents welfare and happiness at the centre of their work, and the teamwork to achieve that is evident. Thank you all.

My mum was at Hazeldell care home for five months. The manager made my husband and myself very welcome when we looked around I knew it would be perfect for my mum and it was. The home is clean and tidy and the food, activities and entertainment is excellent. All of the staff are absolutely fantastic and go beyond their jobs to look after the residents well. My mum really thrived and couldn't have been looked after better. Also excellent support was given at a very difficult time which meant a lot. I would definitely recommend this care home. Thank you to you all.

Really is a lovely home

I would thoroughly recommend Hazeldell as a lovely place if anyone was thinking of a home for a loved one.

My brother-in- law has been a resident of Hazeldell for 2.5 years. I have a high regard for the entire team at Hazeldell, and I am speaking as a someone with high expectations and ex-manager of a home for people with dementia. I think the Team often goes above and beyond to give people with dementia a sense of security, self-agency and purpose. My brother-in-law rather surprisingly he felt at home there very quickly after his admission and his quality of life is much improved. The range of activities provided, and support to engage in those activities, is impressive. Communication with family is impressive too.

The staff of Hazeldell make visitors and residents feel comfortable and included. I always find them helpful and in good cheer.

Walking into this care home instantly feels you the warmth you'd expect the residents to get. It feels like home. Mum is cared for, and I mean all her needs are met. Medication, food, all health general daily care. All updates are fed back to us as required. The staff are amazing. The manager goes above and beyond what is expected of her duties to help. We couldn't ask for better for mum

The food is first class with multiple choices everyday.

My mother moved into Hazeldell in October 2024, and I can honestly say that she loves living there. Having previously lived on her own for a number of years, it was a major change for her, but she now refers to Hazeldell as her home.

There is a very nice feel to Hazeldell - it is clean and tidy, with many facilities - and all the staff that I have encountered there, over many months, have been very friendly and polite, coming across as very caring individuals. The management team are great, and are always willing to accommodate requests in whatever way possible.

There are many daily activities - far too many to list - which the residents are free to join in with (or not), as they please.

Overall, I would have to say that Hazeldell is excellent.

There is a vast array of activities on offer but never forced on the resident's. The home is well decorated and the rooms are nice and comfortable. The meal choices are displayed on a daily basis with a variety of dishes on offer. Tea and coffees are always available.

I cannot rate Hazeldell enough, I managed to place both my in laws with the amazing team, social services wanted them split up as their care needs were very different, my father in law needing nursing home care. I am a registered Nurse and own my own Domiciliary Care company so I knew exactly what I was looking for, I would recommend Hazeldell 100% to place a loved one there. We were always kept updated, my husband lost both his parents between September and December, the end of life care was impeccable thank you to your amazing team.

When we later looked through all of the boxes they had boxed up his belongings in for us, we were so upset to find that his very expensive antique clock was missing, we have emailed the manager regarding this, but she said nobody knows where this it. This has been a very upsetting experience for the family as the clock has been in our family for many years and is sentimental to us.

I feel confident that my mother-in-law is very well cared for. The staff are attentive to her needs and we are kept informed of any relevant health matters. I am also most impressed with the variety of activities available to support resident’s engagement and interaction.

My mum came to Hazeldell in June, I was a little bit apprehensive at first but have every admiration for the staff who are always welcoming and am comfortable in the way Mum is looked after, the events organisers are amazing and lots of pictures of Mum involved in the activities, well done all staff feel so happy Mum is with you.