






Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.
At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.
The basis of the care at...
Care Provided by Hazeldell
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All care fees are subject to resident's assessment of care needs.
self funded residents fees include hairdressing, toiletries and chiropody
The price(s) shown are provided by the care home. Contact Hazeldell for full pricing details and T&Cs.
Contact Hazeldell to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sohal Healthcare Ltd
- Private Owned
Person in charge
- Emma Watson(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (14)
Hazeldell Reviews (80)
Hazeldell has a Review Score of 9.8 (9.758) out of 10, based on 18 reviews in the last 2 years.
Over all time Hazeldell has 80 reviews.
My father is very happy at Hazeldell. He has struggled with getting older and losing some mental and physical ability. The staff at Hazeldell are always kind and patient and helpful. They engage happily with me and my family and are very caring. The management too are always willing to listen and are helpful with any questions. My father particularly enjoys the music events when singers come in to the home and happily chats with others. I would thoroughly recommend Hazeldell.
we appreciate your feedback and will pass on these comments to the staff
Since moving into Hazeldell Mum has changed from a lonely unhappy woman battling dementia to a woman with new friends, a much happier outlook and instead of being lost and confused she is now living with dementia. She receives great care , great stimulation from the activities and a much better quality of life than she was experiencing before. Hazeldell is spotlessly clean and the staff are great but more than that it is such a happy place and for my mum in the twilight of her life it is so important for her children and grandchildren to see her safe and happy
Thankyou for your kind words it means a lot I will pass this onto the team
Mum first went into Hazeldell for two weeks respite, but when it was clear that she would need 24 hour care going forward, it was an easy decision to make it her permanent home. We have seen our lonely, confused and reserved mother absolutely blossom into a person we thought we had lost. She is always in company, participates in daily activities and we see her laughing and having fun.
I enjoy visits, joining in with activities and games and see first hand the work that is done to care and give each resident dignity and respect.
The management are very hands on and approachable. The care staff are helpful and knowledgeable. The cleaning team keep everything spotless.
There is a family feel to the home, I have witnessed the staff being there and helping even in their own time.
I am so glad my Mum is there safe, happy and well looked after.
I am glad we have given you some comfort in what was a difficult time for your family and we are glad Mum has settled in so well
I honestly can't thank everyone at Hazeldell Care Home enough for the love and care they've shown my nanna. From the moment she arrived, she's been treated with such kindness, dignity, and genuine warmth that it's made a difficult transition so much easier for our whole family.
The staff go above and beyond every single day, not just meeting her needs, but really taking the time to get to know her as a person. They always greet her (and us!) with smiles, and it's so reassuring to see how comfortable and happy she is in their care.
The home itself is always spotless, welcoming, and full of life. There are activities, laughter, and a real sense of community that makes it feel like a true home rather than just a care facility.
As a granddaughter, it means everything to know she is safe, respected, and genuinely cared for. I couldn't have hoped for a better place for her. Hazeldell is truly special, and I'm endlessly grateful to every member of the team.
These words mean a lot and i am glad your Nanna has settled in well. i will share these lovely comments with the staff
Since coming to Hazeldell, Mum has shown a remarkable improvement. She's become more carefree, social, and her usual happy, chatty, and humorous self that had been overshadowed over the past year by falls, malnutrition, Alzheimer's, and the daily stresses at home that left her withdrawn and confused. This positive change has been a huge relief for our family, and we credit it to the exceptional care, support, and engagement she receives from the staff and fellow residents at Hazeldell, where nothing is too much trouble and there is always a friendly face to turn to.
we are glad to hear this and your Mum's overall health has improved, your feedback is appreciated
The home is always clean and tidy. The residents always seem happy. The staff are all amazing and very caring. I would definitely recommend this home if you are looking for somewhere to move a loved one too!
Thank you we really appreciate your feedback and your kind words
My Nan has settled in beautifully at this home, the staff have welcomed her and brought her out of her shell with all the wonderful activities they have. It's a very comfortable environment and feels very cosy, super satisfied with all the staff and the care the provide.
thank you for your review we are glad your Nan has settled in well, i will pass your lovely comments to the staff
So grateful for the care and support for my mum during two weeks of respite care. My mum gained her strength back and was able to return to her home. Staff clearly put the residents welfare and happiness at the centre of their work, and the teamwork to achieve that is evident. Thank you all.
we are glad mum got her strength back and was able to return home, it was pleasure caring for her
My mum was at Hazeldell care home for five months. The manager made my husband and myself very welcome when we looked around I knew it would be perfect for my mum and it was. The home is clean and tidy and the food, activities and entertainment is excellent. All of the staff are absolutely fantastic and go beyond their jobs to look after the residents well. My mum really thrived and couldn't have been looked after better. Also excellent support was given at a very difficult time which meant a lot. I would definitely recommend this care home. Thank you to you all.
we appreciate your feedback and i am glad we could give you some comfort in those difficult times
The residents are always smiling and look so cosy in the living room
My nan stays in her room but you can see how lovely the staff treat the residents always doing something fun with them
My nan always has a smile now when she sees them come in her room and she's treated so well
I'm always told what's going on etc with meds and doctors calls
Really is a lovely home
Thankyou for your lovely words i will pass your kind words onto all the staff
Mum found the transition to care very difficult and it was a real worry for the family. However, the staff at Hazeldell were so very caring and always kept us well informed as to how mum was getting on. Nothing was too much trouble for us.
While mum was there she was actively encouraged to engage in activities which were always available. The singers were a particular favorite of mum's. The food was always good.
I would thoroughly recommend Hazeldell as a lovely place if anyone was thinking of a home for a loved one.
we are glad mum had a lovely stay with us here at Hazeldell, Thank-you for your kind words, I will share these with our team
My brother-in- law has been a resident of Hazeldell for 2.5 years. I have a high regard for the entire team at Hazeldell, and I am speaking as a someone with high expectations and ex-manager of a home for people with dementia. I think the Team often goes above and beyond to give people with dementia a sense of security, self-agency and purpose. My brother-in-law rather surprisingly he felt at home there very quickly after his admission and his quality of life is much improved. The range of activities provided, and support to engage in those activities, is impressive. Communication with family is impressive too.
The staff of Hazeldell make visitors and residents feel comfortable and included. I always find them helpful and in good cheer.
Thank you for your kind words and feedback We will pass this onto the team
Walking into this care home instantly feels you the warmth you'd expect the residents to get. It feels like home. Mum is cared for, and I mean all her needs are met. Medication, food, all health general daily care. All updates are fed back to us as required. The staff are amazing. The manager goes above and beyond what is expected of her duties to help. We couldn't ask for better for mum
Getting feedback like means a lot and we thank you for your continued support
The staff are all very friendly, caring, and competent in their care and support.
The home has daily activities for the residents, and have singers/entertainment on a regular basis.
The food is first class with multiple choices everyday.
we appreciate your feedback and kind words and will pass this information onto all the staff
My mother moved into Hazeldell in October 2024, and I can honestly say that she loves living there. Having previously lived on her own for a number of years, it was a major change for her, but she now refers to Hazeldell as her home.
There is a very nice feel to Hazeldell - it is clean and tidy, with many facilities - and all the staff that I have encountered there, over many months, have been very friendly and polite, coming across as very caring individuals. The management team are great, and are always willing to accommodate requests in whatever way possible.
There are many daily activities - far too many to list - which the residents are free to join in with (or not), as they please.
Overall, I would have to say that Hazeldell is excellent.
we appreciate your feedback and i am glad mum has settled in well at Hazeldell, i will pass your comments onto the team
The home offers person centred care, and maintain independence where ever possible. I have not had any cause for concern since Mum has been a resident.
The care staff and managers alike are always available and take an interest in both the residents and relatives. I am always kept up to date with any changes in Mums care needs.
There is a vast array of activities on offer but never forced on the resident's. The home is well decorated and the rooms are nice and comfortable. The meal choices are displayed on a daily basis with a variety of dishes on offer. Tea and coffees are always available.
Thankyou for the positive feedback, I will pass this onto the staff.
I cannot rate Hazeldell enough, I managed to place both my in laws with the amazing team, social services wanted them split up as their care needs were very different, my father in law needing nursing home care. I am a registered Nurse and own my own Domiciliary Care company so I knew exactly what I was looking for, I would recommend Hazeldell 100% to place a loved one there. We were always kept updated, my husband lost both his parents between September and December, the end of life care was impeccable thank you to your amazing team.
Thank you for your kind words, I will pass this onto the staff I am glad we could keep your in laws together.
On the night my stepdad died we were told as we left the manager would call me tomorrow with her condolences - but none of the staff made any contact with us to show their condolences at all.
When we later looked through all of the boxes they had boxed up his belongings in for us, we were so upset to find that his very expensive antique clock was missing, we have emailed the manager regarding this, but she said nobody knows where this it. This has been a very upsetting experience for the family as the clock has been in our family for many years and is sentimental to us.
Thank you for your review we appreciate feedback so we can act upon this, as per our email conversations once we get a reply we can look into the matter further as we take complaints seriously, please rest assured your comments have been passed onto management.
I feel confident that my mother-in-law is very well cared for. The staff are attentive to her needs and we are kept informed of any relevant health matters. I am also most impressed with the variety of activities available to support resident’s engagement and interaction.
Thank you for your feedback we really appreciate it.
My mum came to Hazeldell in June, I was a little bit apprehensive at first but have every admiration for the staff who are always welcoming and am comfortable in the way Mum is looked after, the events organisers are amazing and lots of pictures of Mum involved in the activities, well done all staff feel so happy Mum is with you.
We are glad that we have reassured you and you are happy with everything we do here and thank you for your kind words
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazeldell.
There are no upcoming events for Hazeldell.
Awards / Recognitions (2)
- 01 Apr 2017Recipient: Hazeldell
- 24 Oct 2013Recipient: Sohal Healthcare Ltd
Meet the Team (1)

Hello, I'm Emma and I started in care when I was 18 years old, this was due to my nan getting dementia and it inspired me to want to care for others. I began my career as a domiciliary carer working in people's own homes, to help them retain their independence by remaining at home. I worked in this role for 9 years before having a short break to have my children.
I then started at Hazeldell in 2017 as a Senior Carer, progressing into management in 2019 as a Deputy Manager, to then take on the role of Manager in 2021. Now as Home Manager, I strive to give my home a person-centred approach to care.
Frequently Asked Questions about Hazeldell
What types of Care is Hazeldell registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hazeldell have?
There are 38 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Hazeldell?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hazeldell to the centre of Ipswich?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldell to verify any information. View our terms and conditions. Hazeldell has an Enhanced Service -more info.