






Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.
At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.
The basis of the care at...
Care Provided by Hazeldell
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All care fees are subject to resident's assessment of care needs.
self funded residents fees include hairdressing, toiletries and chiropody
The price(s) shown are provided by the care home. Contact Hazeldell for full pricing details and T&Cs.
Contact Hazeldell to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sohal Healthcare Ltd
- Private Owned
Person in charge
- Emma Watson(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (14)
Hazeldell Reviews (80)
Hazeldell has a Review Score of 9.8 (9.758) out of 10, based on 18 reviews in the last 2 years.
Over all time Hazeldell has 80 reviews.
The management are very professional and that shows throughout the whole team.
When Mum returns to her room she refers to it as home.
It's always a pleasure to receive lovely feedback thank you
This home is amazing, the staff are amazing, they all go above and beyond to make sure every resident is happy, I'm so glad I chose this home for my nan, a big well done to you all, thank you for everything you guys do.
We really appreciate your feedback and will pass your comments onto the staff
After 2 years of caring for Grandad ourselves, it was a very hard decision to make. To ask for help and assistance. But this was made so much easier with Hazeldell as they helped us go through the steps and kept us updated regularly.
Hazeldell staff are all very professional and work to a very high standard of care, maintaining the dignity of service users at all times.
We appreciate your lovely feedback and we are glad we could help make this decision easier.
My relative had a short stay in hospital and the staff were excellent in liaising with me before she was admitted, during her stay, and when arranging for her return to the home. My relative feels safe in the home and is made to feel part of the Hazeldell family by all the staff whatever their role. It is always difficult to see a loved one go into care but to see her settled and cared for 24/7 certainly helps and being able to visit whenever I want with no prior arrangement assures me that this is the case.
Thank you for your positive feedback, I will pass on this lovely review to my team.
One of the first things you notice walking in the secure front door is the pleasant homely smell. As the cleanliness of the home continues throughout the home
The high level of activities every day, which my mother enjoys.
It's lovely to hear your response and that the home is a pleasant environment.
She is happy to try new things, as she believes her exercise keeps her going.
The staff are helpful, kind, and always there to assist if needed.
Absolutely wonderful home.
Thank you for your kind words we appreciate your feedback and will pass this onto our staffing team.
Thank you to the team also for all the activities you provide for the residents. I know my Dad loved the rickshaw ride in particular, and the photos of the residents enjoying their day are great to see.
Thankyou for your kind words and we are glad you all enjoyed your special day.
Hazeldell is very well run and the professionalism of management and associated staff is excellent. The facilities offered are very good and Hazeldell extends a home environment to residents coupled with respect, dignity and appreciation of their needs in a kind and considerate manner.
Thank you for your kind words and we all appreciate your feedback.
Exceptional care home. Staff were very caring and professional during my mother's stay at Hazeldell. Nothing was too much trouble and all the staff did a wonderful job caring for her right up to her end of life care. I would highly recommend Hazeldell to anyone looking for a place of care for themselves or a loved one.
Thank you for such a lovely comment and what a wonderful lady she was.
Came to visit my father in law and loved to see the activities that they had been doing, some were playing bingo others just sitting in the garden. Activities lady always has a positive attitude very friendly and a massive smile.
O was confused, frightened and extremely unhappy.
The staff and management have with the assistance of district nurses have completely transformed my health and I am extremely grateful to them all. I wholeheartedly recommend Hazeldell Care Home.
A well led home with caring, professional and competent staff. They coped with difficult situations well and the ability to access daily care notes gives relatives reassurance and the ability to raise issues with staff. The staff showed good flexibility in dealing with individual challenges. Some areas would benefit from redecoration. Telephone and wifi communication is challenging in parts of the building and this technical problem should be resolved. Staff were however willing to use their own phones to maintain essential contact. Visitors are welcomed and helped. The staff are pleasant and open. Food is generally good. Good relationship with local GP practice. Activities for residents are engaging. Overall I was pleased with the way Hazeldell looked after my mum through a particularly challenging period.
The staff from management, carers and catering are always very helpful and informative, so couldn't ask for anymore.
Many thanks to everyone.
My mum has lived at Hazeldell since 2016. It is a very warm, friendly and homely environment. My mum thrives from the interaction with the carers which is wonderful. From a hello in the corridor to a cuddle and a chat in the lounge. The food is great. Communication from Hazeldell is perfect and I feel they coped amazingly through the pandemic. Would definitely recommend to anyone looking for a small, more personal care home.
My mum has dementia and been a resident of Hazeldell for nearly a year now. From the first day she arrived, after having several falls, the care she has received has been wonderful. My mum has a light and pleasant room equipped with a trip and falls alarms. The staff work as a team and are always polite and kind. My mum is in her 90th year and the 24/7 care she receives is of high standard, which I am personally grateful for.
I am truly grateful to all the staff and residents there for their wonderful contribution to my mother's wellbeing. She is thriving and it's such a relief to see, as I live in Australia and can't visit.
Thank you all.
My dad was there for three months until he sadly passed away and his end of life care was so good, they looked after him with lots of compassion and I thank each and every one of their wonderful staff. My dad had dementia and it was lovely to see him when he was first there integrating with the other residents, the staff had him up dancing and made his last few months of his life more bearable than they would have been had he stayed living alone.
Very good care home. Freshly cooked meals with a wide varity of choice. Residents are welcomed to join in daily activities and lots of outside entertainment planned. The team care deeply about the residents. Great home.
We moved Mum from a previous home as she was not being looked after properly. We only saw her twice in 110 days. She was only out of her bed three times during her time there, and she would not have survived much longer. She has only been in Hazeldell since late February, and the change in her is amazing. She is out of bed every day, trying difficult food, drins, using a walking frame. She is much more outgoing, and she communicates with us and the staff. This is all down to all the staff and management at Hazeldell. We cannot praise them or thank them enough, we have our Mum back. Thank you.
In my opinion, this is an excellent care home. The staff are very caring and considerate. Management is excellent. I can recommend it highly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazeldell.
There are no upcoming events for Hazeldell.
Awards / Recognitions (2)
- 01 Apr 2017Recipient: Hazeldell
- 24 Oct 2013Recipient: Sohal Healthcare Ltd
Meet the Team (1)

Hello, I'm Emma and I started in care when I was 18 years old, this was due to my nan getting dementia and it inspired me to want to care for others. I began my career as a domiciliary carer working in people's own homes, to help them retain their independence by remaining at home. I worked in this role for 9 years before having a short break to have my children.
I then started at Hazeldell in 2017 as a Senior Carer, progressing into management in 2019 as a Deputy Manager, to then take on the role of Manager in 2021. Now as Home Manager, I strive to give my home a person-centred approach to care.
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