Hazeldell

When Mum returns to her room she refers to it as home.

This home is amazing, the staff are amazing, they all go above and beyond to make sure every resident is happy, I'm so glad I chose this home for my nan, a big well done to you all, thank you for everything you guys do.

Hazeldell staff are all very professional and work to a very high standard of care, maintaining the dignity of service users at all times.

My relative had a short stay in hospital and the staff were excellent in liaising with me before she was admitted, during her stay, and when arranging for her return to the home. My relative feels safe in the home and is made to feel part of the Hazeldell family by all the staff whatever their role. It is always difficult to see a loved one go into care but to see her settled and cared for 24/7 certainly helps and being able to visit whenever I want with no prior arrangement assures me that this is the case.

The high level of activities every day, which my mother enjoys.

Absolutely wonderful home.

Thank you to the team also for all the activities you provide for the residents. I know my Dad loved the rickshaw ride in particular, and the photos of the residents enjoying their day are great to see.

Hazeldell is very well run and the professionalism of management and associated staff is excellent. The facilities offered are very good and Hazeldell extends a home environment to residents coupled with respect, dignity and appreciation of their needs in a kind and considerate manner.

Exceptional care home. Staff were very caring and professional during my mother's stay at Hazeldell. Nothing was too much trouble and all the staff did a wonderful job caring for her right up to her end of life care. I would highly recommend Hazeldell to anyone looking for a place of care for themselves or a loved one.

Came to visit my father in law and loved to see the activities that they had been doing, some were playing bingo others just sitting in the garden. Activities lady always has a positive attitude very friendly and a massive smile.

The staff and management have with the assistance of district nurses have completely transformed my health and I am extremely grateful to them all. I wholeheartedly recommend Hazeldell Care Home.

A well led home with caring, professional and competent staff. They coped with difficult situations well and the ability to access daily care notes gives relatives reassurance and the ability to raise issues with staff. The staff showed good flexibility in dealing with individual challenges. Some areas would benefit from redecoration. Telephone and wifi communication is challenging in parts of the building and this technical problem should be resolved. Staff were however willing to use their own phones to maintain essential contact. Visitors are welcomed and helped. The staff are pleasant and open. Food is generally good. Good relationship with local GP practice. Activities for residents are engaging. Overall I was pleased with the way Hazeldell looked after my mum through a particularly challenging period.

Many thanks to everyone.

My mum has lived at Hazeldell since 2016. It is a very warm, friendly and homely environment. My mum thrives from the interaction with the carers which is wonderful. From a hello in the corridor to a cuddle and a chat in the lounge. The food is great. Communication from Hazeldell is perfect and I feel they coped amazingly through the pandemic. Would definitely recommend to anyone looking for a small, more personal care home.

My mum has dementia and been a resident of Hazeldell for nearly a year now. From the first day she arrived, after having several falls, the care she has received has been wonderful. My mum has a light and pleasant room equipped with a trip and falls alarms. The staff work as a team and are always polite and kind. My mum is in her 90th year and the 24/7 care she receives is of high standard, which I am personally grateful for.

Thank you all.

My dad was there for three months until he sadly passed away and his end of life care was so good, they looked after him with lots of compassion and I thank each and every one of their wonderful staff. My dad had dementia and it was lovely to see him when he was first there integrating with the other residents, the staff had him up dancing and made his last few months of his life more bearable than they would have been had he stayed living alone.

Very good care home. Freshly cooked meals with a wide varity of choice. Residents are welcomed to join in daily activities and lots of outside entertainment planned. The team care deeply about the residents. Great home.

We moved Mum from a previous home as she was not being looked after properly. We only saw her twice in 110 days. She was only out of her bed three times during her time there, and she would not have survived much longer. She has only been in Hazeldell since late February, and the change in her is amazing. She is out of bed every day, trying difficult food, drins, using a walking frame. She is much more outgoing, and she communicates with us and the staff. This is all down to all the staff and management at Hazeldell. We cannot praise them or thank them enough, we have our Mum back. Thank you.

In my opinion, this is an excellent care home. The staff are very caring and considerate. Management is excellent. I can recommend it highly.