Hazeldell

Elton Park, Hadleigh Road, Ipswich IP2 0DG
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9.7 70 Reviews
  • Hazeldell, Ipswich
Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.

At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.

The basis of the care at Hazeldell is to provide mutual trust, understanding and communication. This has enabled the home to achieve a good local reputation and enable them to deliver a high-quality service to residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1350
  • Self-Funded Residential Dementia Care: £1400 – £1450
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

All care fees are subject to resident's assessment of care needs.


self funded residents fees include hairdressing, toiletries and chiropody

These prices are only a guideline, please contact Hazeldell to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Watson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (14)

Hazeldell Reviews (70)

Total of 70, showing 61-70
9.7

Hazeldell has a Review Score of 9.7 (9.729) out of 10, based on 16 reviews in the last 2 years. Over all time Hazeldell has 70 reviews.

Overall Experience

  • 48
  • 20
  • 1
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Review from Alison N (Granddaughter of Resident) published on 28 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan has been a resident at Hazeldell since July. It's been a struggle for her but due to the patience and understanding of all the staff she has finally settled in. The staff are very approachable and always happy to discuss any concerns. Hazeldell is a very friendly place with a lovely atmosphere.
I am happy now that Nan is somewhere that I know she is being cared for and is safe.

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Review from Chris S (Friend of Resident) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit 'Hazeldell' I am always impressed by the friendliness of the staff and the welcoming atmosphere of the home. Staff are unfailingly polite and pleasant but never intrusive. I am always offered a cup of tea, and although it seems a small thing, this is very important, especially if one
has travelled a distance.
The Manager or his Deputy is always available to answer any queries and nothing ever seems to be too much trouble for the hardworking staff.
I am a big fan of the 'Sparkle' initiative - it's an amazing idea and I look forward to seeing who is going to do something special next! This must take a lot of time, effort and fundraising on the part of the staff.
The home itself is really lovely and I especially like the farm area - the hens are real characters!

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Review from Ivy G (Friend of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting Hazeldell because I am always made to feel welcome - never in the way. The home itself is very nice and the staff are excellent. I have seen the meals that are served to the residents and they look and smell very appetising. A really nice home. I would recommend it to any of
my friends who need residential care.

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Review from Ginny D (Niece of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely home with friendly caring staff. I always feel welcome when I visit and nothing is too much trouble. The home is always clean and there always seems to be something going on - entertainment, pamper sessions or activities.
I highly recommend 'Hazeldell' to anyone needing this kind of
residential care.

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Review from Karen M (Daughter of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this care home. Staff are caring and compassionate and exercise endless patience when working with this challenging population. I have been very pleased with the care provided to my mother.

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Review from Karl G (Resident) published on 2 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

'Hazeldell' is a warm, welcoming and friendly home. Whenever I visit the home it looks clean and smells pleasant. My friend is very happy and it is obvious why. The staff, including management, are friendly and helpful. I follow the home on FaceBook and there is always something interesting going on.
I think that the new Sparkle idea is great - fantastic to think that even though people are now living in a care home they are still being encouraged and supported to fulfil their dreams!
Well done whoever thought of it!

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Review from Sarah C (Granddaughter of Resident) published on 10 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has dementia and has been at Hazeldell for a few years now, since it became impossible for her to live independently. She is well looked after, and when I visit, I'm always impressed by the personal touches at Hazeldell. I also follow the home on Facebook and I love seeing the things they do
for residents and families, the staff and management seem to go the extra mile. It's lovely to know Nan is happy and secure.

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Review from Catherine F (Daughter-in-law of Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are so pleased and relieved to have found such a caring and friendly Residential Care Home as Hazeldell for Mum. We feel happy and confident that she is being well looked after in a professional way, while enjoying a cheerful and relaxed atmosphere.
As visitors we are made to feel
very welcome and the Manager's door is always open.

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Review from Sarah d (Daughter-in-law of Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been at Hazeldell for over a year, it's a brilliant care home. Staff are all friendly and approachable. We are kept informed of any problems. They are always doing things to enrich the residents lives. I would recommend this home to anyone.

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Review from Sally A (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared to mum's previous care homes we find the staff at Hazeldell are very hands on, very helpful and friendly to our family when we visit and we have witnessed the compassion, love and care that has been shown to mum and all the other residents as well. The manager and his wonderful team have been
great a support to mum and us.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Hazeldell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Hazeldell is calculated as follows: ( (160 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 192 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazeldell is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Emma

Emma Watson

Job Title: Care Home Manager

Joined: 2017

Hello, I'm Emma and I started in care when I was 18 years old, this was due to my nan getting dementia and it inspired me to want to care for others. I began my career as a domiciliary carer working in people's own homes, to help them retain their independence by remaining at home. I worked in this role for 9 years before having a short break to have my children.


I then started at Hazeldell in 2017 as a Senior Carer, progressing into management in 2019 as a Deputy Manager, to then take on the role of Manager in 2021. Now as Home Manager, I strive to give my home a person-centred approach to care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldell to verify any information. View our terms and conditions. Hazeldell has an Enhanced Service - more info.