Hazeldell

The care my Aunt has received has been very good since she moved to Hazeldell more than 12 months ago. The staff are professional and caring and are quick to respond to any requests we make on behalf of our Aunt. The home has dealt with the covid restrictions well and the level of cleanliness in the home is good. As we live a distance away it is good that we can be confident in the care and attention our Aunt receives.

I have found the whole experience of using the care home very good they look after mum so I can feel relaxed as I know she is safe and well cared for. She always seems happy and if I do have a problem which is rare they sort it out quickly.

We have only praise for all the staff at Hazeldell. Such a loving, caring and dedicated team putting so much energy into all of the resident's needs. The variety of food is always good and nourishing. The activities programme has plenty to offer if residents want to join in. Rooms and public spaces frequently decorated and kept to a high standard. We have been involved with the care home for about 16 years and would not hesitate to be involved again if needed.

Whilst visiting my mother over Zoom over the last nine months, we have found the staff amiable and caring. They preserve high standards of hygiene in this time of the pandemic. My mother is treated with sensitivity and enjoys banter and to-and-fro with the staff. She seems to be in the happiest state possible during this long period of isolation.

I love the app too - I can log in and check what he's up to daily.

I am very happy that my dad is living at Hazeldell. The staff always treat dad with dignity and respect. With the Covid virus, I wouldn't want Dad anywhere else, and the fact that there have been no infections speaks well of management and staff. The staff have been brilliant looking after all the residents, doing everything they can to keep the home Covid free. When I want to see Dad, staff make sure he is safe and maintaining a safe distance.

Both parents have been at this care home for around five years. The care is good depending on who you have as your key carer. Mum passed away in April and had mostly good care apart from one particular key worker who wasn't the best, but Dad looks well considering the situation we are in at the minute.

Thank you all x

I was a bit reluctant at first to move my auntie to the home but it has been the best place for her. The staff has been so caring, supportive, and chatty on visits, which you can visit as often as you like and when, and will keep you up to date with all information regarding my auntie. I can not fault the home at all. On arrival, they wanted background information so they could chat about things my auntie would be interested in to support her on her transition from another home. Through the coronavirus, the staff keeps you up to date with everything going on making sure everyone is kept as safe as possible. Would recommend this home to all x

From the very first day Mum moved into Hazeldell, she and our family felt welcomed and secure in the knowledge that Mum would be safe and well cared for. I highly recommend the home Manager and excellent team.

My friend has been a resident in your care home and she has been looked after exceptionally in every way. She is always happy every time I visit her. All the staff and management are always at hand and helpful.

Hazeldell is a wonderful Care home. My mother has been there since December 2018. The Manager is brilliant, very caring and ensures that everything runs smoothly. The care staff, I know nearly all of them very well and they are all hardworking people. Nothing is too much trouble, during the lockdown, they have gone that extra mile to ensure I get face-times with Mum, which has been brilliant, stops me worrying being able to see her and knowing how she is doing. I have already recommended to someone to visit Hazeldell to see for themselves when it is possible to visit. Brilliant news also they are COVID-19 free, all residents and staff have been tested. They were one of the first to go into lockdown to protect our relatives and this was certainly a great decision on the Manager's part. Also, I am able to view on the relative's gateway to see mum's daily update on her meals, how she is feeling, totally reassuring. Beautiful gardens, beautiful people, I recommend this care home 100%.

My husband tells me he likes his new home. He is well looked after and his room is very comfortable, particularly his new adjustable bed.

There are lots of activities for everyone to do. The carers do a fantastic job, and they are all amazing.

Staff are very caring and professional.

Very impressed at how welcoming and caring all the staff have been in helping her move. She is settling well and is very happy there. The manager has been particularly helpful and efficient.

Hazeldell is home from home, with love and care to all as one happy family. I thank God my father is happy and safe, thanks to everyone at Hazeldell.

My mother lived st Hazeldell for many years. During that time, I visited often and was always impressed by the staff with they're infinite patience and care towards the residents and they're relatives and in particular, my mother. I was always informed when there was any concern or change in her health. The staff were always helpful and willing to help my mother whenever it was needed. I cannot speak more highly of Hazeldell and would recommend to anyone.

I have only been here from January 7th 2019 but please with everything so far.

I find staff and management very caring towards all the people in their care. My mother is well cared for and she is always happy when I visit. The staff always make me welcome.