Hazeldell

Elton Park, Hadleigh Road, Ipswich IP2 0DG
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9.6 76 Reviews
  • Hazeldell, Ipswich
Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.

At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.

The basis of the care at Hazeldell is to provide mutual trust, understanding and communication. This has enabled the home to achieve a good local reputation and enable them to deliver a high-quality service to residents.
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Care Provided by Hazeldell

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1350
  • Self-Funded Residential Dementia Care: £1400 – £1450
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

All care fees are subject to resident's assessment of care needs.


self funded residents fees include hairdressing, toiletries and chiropody

These prices are only a guideline, please contact Hazeldell to find out the exact price for your requirements.

Contact Hazeldell to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hazeldell to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Watson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (14)

Hazeldell Reviews (76)

9.6

Hazeldell has a Review Score of 9.6 (9.609) out of 10, based on 14 reviews in the last 2 years.
Over all time Hazeldell has 76 reviews.

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Reviewer Connection to Hazeldell
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Review from Isabella R (Sister of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Hazeldell for over a year now, (although because of lockdown, we could not visit after mid-March 2020).
He has been very settled and happy since soon after he arrived. The atmosphere is quiet and calm which is right for him, and the staff are always engaging with residents and
encouraging whilst allowing him time and freedom to do his own thing when safe (and he loves to wander.) He has been involved in countless activities and loves listening to music and dancing with staff, meeting animals and having time outside when the weather is good.
He has maintained a healthy weight and enjoys his food - especially the sweet puddings and cakes the kitchen makes!
I was worried when he was going into residential care but have had no concerns since he has been a Hazeldell resident. Sincere thanks to all the staff for the care delivered, especially during the Covid outbreak, keeping him and others safe.
I love the app too - I can log in and check what he's up to daily.
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Review from C B (Daughter of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy that my dad is living at Hazeldell. The staff always treat dad with dignity and respect. With the Covid virus, I wouldn't want Dad anywhere else, and the fact that there have been no infections speaks well of management and staff. The staff have been brilliant looking after all the residents,
doing everything they can to keep the home Covid free. When I want to see Dad, staff make sure he is safe and maintaining a safe distance.
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Review from Perry D (Son of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both parents have been at this care home for around five years. The care is good depending on who you have as your key carer. Mum passed away in April and had mostly good care apart from one particular key worker who wasn't the best, but Dad looks well considering the situation we are in at the minute.
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Review from Bev L (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Hazeldell residential home. I would like to sincerely thank the manager and all of his wonderful staff for the love and care they give to mum every day, especially throughout the coronavirus, as these have been very difficult times. I know mum is very happy there.
Thank you all
x
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Review from Sharon T (Niece of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a bit reluctant at first to move my auntie to the home but it has been the best place for her. The staff has been so caring, supportive, and chatty on visits, which you can visit as often as you like and when, and will keep you up to date with all information regarding my auntie. I can not fault
the home at all. On arrival, they wanted background information so they could chat about things my auntie would be interested in to support her on her transition from another home. Through the coronavirus, the staff keeps you up to date with everything going on making sure everyone is kept as safe as possible. Would recommend this home to all x
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Review from Lisa D (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day Mum moved into Hazeldell, she and our family felt welcomed and secure in the knowledge that Mum would be safe and well cared for. I highly recommend the home Manager and excellent team.
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Review from Stanley S (Next of Kin) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident in your care home and she has been looked after exceptionally in every way. She is always happy every time I visit her. All the staff and management are always at hand and helpful.
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Review from Anne-Marie (Daughter of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazeldell is a wonderful Care home. My mother has been there since December 2018. The Manager is brilliant, very caring and ensures that everything runs smoothly. The care staff, I know nearly all of them very well and they are all hardworking people. Nothing is too much trouble, during the lockdown,
they have gone that extra mile to ensure I get face-times with Mum, which has been brilliant, stops me worrying being able to see her and knowing how she is doing. I have already recommended to someone to visit Hazeldell to see for themselves when it is possible to visit. Brilliant news also they are COVID-19 free, all residents and staff have been tested. They were one of the first to go into lockdown to protect our relatives and this was certainly a great decision on the Manager's part. Also, I am able to view on the relative's gateway to see mum's daily update on her meals, how she is feeling, totally reassuring. Beautiful gardens, beautiful people, I recommend this care home 100%.
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Review from I S (Wife of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband tells me he likes his new home. He is well looked after and his room is very comfortable, particularly his new adjustable bed.
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Review from C B (Wife of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience with Hazeldell care home has been an extremely great experience. The care is extremely great they are looked after so very well.
There are lots of activities for everyone to do. The carers do a fantastic job, and they are all amazing.
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Review from K R (Son of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and professional.
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Review from Emma W (Power of Attorney of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very impressed at how welcoming and caring all the staff have been in helping her move. She is settling well and is very happy there. The manager has been particularly helpful and efficient.
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Review from P H (Son of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazeldell is home from home, with love and care to all as one happy family. I thank God my father is happy and safe, thanks to everyone at Hazeldell.
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Review from M D (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother lived st Hazeldell for many years. During that time, I visited often and was always impressed by the staff with they're infinite patience and care towards the residents and they're relatives and in particular, my mother. I was always informed when there was any concern or change in her health.
The staff were always helpful and willing to help my mother whenever it was needed. I cannot speak more highly of Hazeldell and would recommend to anyone.
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Review from M S (Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have only been here from January 7th 2019 but please with everything so far.
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Review from Pat O (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find staff and management very caring towards all the people in their care. My mother is well cared for and she is always happy when I visit. The staff always make me welcome.
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Review from Valerie J (Husband of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care and support. I have no worries what so ever how my husband is being looked after. He is very well cared for and very well fed and always looks clean and well dressed. Nothing is too much trouble when he needs the bathroom or anything else. They do their duty immediately I
am happy and so is my husband.
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Review from J G (Relative of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. There is a lovely atmosphere and my relative would have happily stayed after his last spell of respite.
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Review from S E (Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband has been in Hazeldell (end of March 2018) he has been well looked after, the staff are wonderful to him and other residents.
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Review from Kelvin N (Son of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely helpful.
Mum is always smiling which is enough for me!
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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Hazeldell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Hazeldell is calculated as follows: ( (149 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 167 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Hazeldell is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Emma

Emma Watson

Job Title: Care Home Manager Joined: 2017

Hello, I'm Emma and I started in care when I was 18 years old, this was due to my nan getting dementia and it inspired me to want to care for others. I began my career as a domiciliary carer working in people's own homes, to help them retain their independence by remaining at home. I worked in this role for 9 years before having a short break to have my children.


I then started at Hazeldell in 2017 as a Senior Carer, progressing into management in 2019 as a Deputy Manager, to then take on the role of Manager in 2021. Now as Home Manager, I strive to give my home a person-centred approach to care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldell to verify any information. View our terms and conditions. Hazeldell has an Enhanced Service - more info.