St Joseph's

Having taken the difficult decision in January to look for residential care for my mother, who has Alzheimer's, I am very pleased that the family chose St Joseph's. The home is in a lovely situation by the river and meadows yet close to the town facilities. The rooms are well furnished and decorated, warm and homely. All the staff are well trained, very caring and attentive and have a good knowledge of all the residents, their needs and abilities. They show respect and provide dignified individual care, and with the level of attentiveness, are quickly able to identify any problems, which are dealt with promptly and appropriately. There is a good choice of freshly cooked food and drink. She makes good use of the on-site hair salon and chiropody. I am the eldest of five children, and I have received the same very positive feedback from my siblings when they visit. Mum settled in very well and is very happy, despite the difficulties with her health, and really enjoys the company and activities.

St Joseph's is a really super residential home for my 89-year-old mother. All the staff are so kind and friendly and have a really good can-do attitude. The rooms are all comfortable, and the communal areas are clean and well kept. Pre-pandemic, there was always lots of activities arranged for the residents, and even now, when life is more restricted, there is a great deal of creativity around entertainment including activities such as flower arranging, quizzes and exercise classes. The senior leaders are always accessible and will do their very best to accommodate any request. All the staff make a huge effort to make Christmas a fun time for all and many residents opt to stay in the home rather than go out to family! That says alot! A great sense of family and great team spirit pervades throughout.

Staff very kind and respectful to my husband.

During the lockdown, all staff have been so loving and respectful to our mum. As visits have been allowed, the staff have facilitated safe, friendly visits and have been so helpful when it is clearly causing them more work. They look after her so well, including a beautiful cake for her birthday.

My husband was diagnosed with Parkinson’s in 2000, and I always knew that care would be inevitable, but I wasn’t looking forward to the thought of him going into a care home. St Joseph’s was recommended to me, and when my daughter and I paid a preliminary visit, we were very impressed by the cleanliness, the location and particularly liked the spaciousness of the communal areas. My husband moved into St Joseph’s in May 2019, and from the moment he arrived, he felt at home there. Pre-Covid, there were never any restrictions on visiting times, and we were always made to feel very welcome and part of the family. Sadly, he died in October 2020 during the pandemic, but despite that, the staff respected his wishes not to go into hospital and cared for him at St Joseph’s to the end. I can absolutely recommend St Joseph’s as a residential care home – and have done several times.

Admitting my close friend, who has dementia to St Josephs during Covid has been very challenging on the emotions. The worst part is not having ever been inside the building other than to the visitor's room, thus it is very hard to comment on many of the categories, as I have no first-hand knowledge, so have just marked as satisfactory for the time being, but look forward to a time when I will be able to do so.

In the interim, however, everybody at St Josephs has been so understanding and are wonderfully helpful, to both myself and in the care that they give. Their job is tough at the best of times, but right now it must be as heartbreaking for them as for the relatives and friends of the residents. They work tirelessly to facilitate communication, are always cheerful, and most importantly, always listen and take action to deal with my worries. I very much look forward to the day when I can give them all a hug just to say thank you.

My mother was a resident in St Joseph's for over seven years until her death in March 2020. She had had dementia for about eight years prior to that, and my father placed her there when he could no longer cope. Her condition steadily deteriorated during her stay, and in her last years, she had lost virtually all speech and mobility. Throughout her time there, the staff and environment were never less than superb, always showing great love and compassion, and treating residents with respect and care. That level of humanity was also extended to visiting family members, who were always welcomed, and was kept informed by telephone of any concerns, mishaps, doctor's visits etc. My father also became a resident, in the non-dementia area, for the last two years of his life. Once again, his stay at St Joseph's was excellent and made his final years comfortable and enjoyable. In both their cases the palliative care in their final days was wonderful and demonstrated great knowledge and experience.

Both my father and sister have had and passed away from dementia. I can categorically say that St Josephs is the best home in the area with outstanding care throughout.

The team at St Joseph’s have yet again surpassed their own incredibly high standards to be prepared, forward-thinking and ahead of the game during these difficult times. The staff are quite simply outstanding and their care and devotion to residents is second to none. We have been able to use technology to still see my mother-in-law and they communicate clearly with us at all times about their strategy to protect. There is no shortage of PPE thanks to forward planning. The home is quite simply outstanding. Well done to the manager and your fantastic team.

I’m eternally grateful for all their care and hard work.

My experience here is very happy, well cared for, very friendly and very professional. My second home.

Highly recommend.

Very happy with the support and care.

I choose here.

I like it and get on Ok with staff.

I am totally satisfied with the care given to my father. The staff are completely committed to looking after those in their care with compassion.

To my Dad, St Josephs quickly became home, not a Home and is an example of how residential care should be.

I have been delighted with the standard of care at St. Joseph's, The staff are very friendly and kind, not just with the residents but also with each other. I couldn't wish for a better place for my mother to spend her last days.

The staff were also very sweet to us, comforting and caring. My cousin was treated with dignity at all times, he suffered from Alzheimer's.

My mother was a resident for over four and a half years at St Joseph's during which time she lived in the main house on the dementia unit. She was very well treasured by the staff at all times who dealt with her anxieties and distress with care and compassion. Thanks to the kindness of the staff, my sister and I were able to stay with her at the home whilst she slowly slipped away we will always remember their kindness.