The Laurels

116 Yarmouth Road, Lowestoft NR32 4AQ
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9.2 14 Reviews
  • The Laurels, Lowestoft
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 7 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Toni Atkinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Last Refurbishment: 2014

Room Information

  • Single Rooms (7)
  • Couples/Companion Rooms (0)
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The Laurels Reviews (14)

9.2

The Laurels has a Review Score of 9.2 (9.222) out of 10, based on 3 reviews in the last 2 years. Over all time The Laurels has 14 reviews.

Overall Experience

  • 14
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Date Published

14
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11

Review from A P (Aunt of Resident) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels is a very welcoming environment and feels just like I expect it would to visit my nephew in his own home. The staff are attentive and knowledgeable and know my nephew extremely well.

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Review from Sarah W (Friend of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend, in the home. I found all the staff to be polite friendly warm and welcoming, each staff member knew my friend. They showed kindness and compassion. The home has a complete personal-centred approach. I would highly recommend.

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Review from B A (Friend of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have a very friendly staff who looked after our family friend. Nothing was too much trouble. The room is always kept nice, clean and homely. The meals are varied and superb. Lots of activities to take part in. No one needs to feel lonely. We were able to visit at any time.

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Review from Richard S (Father of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the management and staff extremely dedicated and supportive, often under very challenging situations, Staff are always friendly, helpful and welcoming,

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Review from Debbie L (Mother of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After six years in the Laurels, we are very happy with all aspects of our daughter's care. The Laurels has always been home from home for us and even through the lockdown, the staff worked hard to keep our family safe and in contact with us via facetime etc. Good to be back with the family.

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Review from G B (Sister of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in The Laurels for 12-years, and has been very happy and well cared for.
Really no complaints about the home or the carers who work there; great team.

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Review from D W (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend, a resident at The Laurels. The staff were very friendly and even gave me a lift home. Thank you.

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Review from Phil M (Friend of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I recently visited the home, I was very impressed, the staff are extremely friendly, and I was made to feel very welcome.
The services were 100%, and the cleanliness of the home was 100%.
The manager was very friendly, professional and left me feeling reassured that my friend was receiving
the best possible care.
Fantastic place - keep up the excellent work.

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Review from Jan W (Mother of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has severe complex needs, and we have been waiting for several years for a place in a suitable, loving care home for him.
I am a very fussy Mum and wanted somewhere for him that paid attention to detail, a clean and well cared for home environment, a lovely atmosphere amongst staff, lots of
activities for my son, medical expertise to care for his needs and most importantly somewhere he could thrive and be happy.
I found all of this and more at The Laurels, and has settled remarkably well and loves his new home already.

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Review from D N (Mother of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son developed medical problems in September, which were beyond medical help, and he needed end of life care. The staff at The Laurels asked to provide this. The next 3 weeks were very hard, but the love and care provided by everybody, not only for my son but for me as well, was above and beyond anything
I could have dreamt of. The attention to detail, his comfort and welfare and dignity were beyond approach. Even his care after he passed, before the undertaker, was so compassionate. His time at The Laurels was the best I could have wished for.

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Review from A H (Friend of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Lovely staff 100% loyalty to residents.
Lovely manager.
Always good to talk to.

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Review from Mervyn W (Father of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a parent of a resident, I know that my daughter is very happy at The Laurels. The staff are very friendly and helpful and it's a great home with a good atmosphere and good facilities.

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Review from Gwendoline H (Mother of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have every confidence that my son is getting the best of care possible.

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Review from Lauren H (Friend of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting a resident that had asked me to pop in when I saw her shopping, I had a warm greeting by staff and was offered refreshment. felt friendly and homely!

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Current Review Score: 9.2 (9.222)

Overview of Review Score

The Review Score of 9.2 (9.222) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for The Laurels is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.25 Points relating to the number of positive Reviews for The Laurels is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 7 registered maximum number of service users is 1.4, which has been reached with 3 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Laurels have?

There are 7 Single Rooms.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Lowestoft?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels to verify any information. View our terms and conditions. The Laurels has an Basic Service - more info.