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Care Provided by The Laurels
Type of Service
- Residential Home
- For a maximum of 7 Service Users
Primary Care Categories
- Learning Disability / Autism
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Laurels to confirm what's included and get a personalised quote
Good to Know
Group / Owner
- Kingsley Healthcare Learning Disability Homes
- Private Owned
Person in charge
- Katrina Nobbs (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
Room Information
- Single Rooms (7)
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The Laurels Reviews (14)
8.7
The Laurels has a Review Score of 8.7 (8.714) out of 10, based on 1 reviews in the last 2 years.
Over all time The Laurels has 14 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Laurels
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Review from A P (Aunt of Resident) published on 6 June 2025 Submitted via Postal Card•
Overall Experience
The Laurels is a very welcoming environment and feels just like I expect it would to visit my nephew in his own home. The staff are attentive and knowledgeable and know my nephew extremely well.
The Laurels is a very welcoming environment and feels just like I expect it would to visit my nephew in his own home. The staff are attentive and knowledgeable and know my nephew extremely well.
Review from Sarah W (Friend of Resident) published on 27 August 2024 Submitted via Website•
Overall Experience
I visited my friend, in the home. I found all the staff to be polite friendly warm and welcoming, each staff member knew my friend. They showed kindness and compassion. The home has a complete personal-centred approach. I would highly recommend.
I visited my friend, in the home. I found all the staff to be polite friendly warm and welcoming, each staff member knew my friend. They showed kindness and compassion. The home has a complete personal-centred approach. I would highly recommend.
Review from B A (Friend of Resident) published on 12 April 2024 Submitted via Website•
Overall Experience
They have a very friendly staff who looked after our family friend. Nothing was too much trouble. The room is always kept nice, clean and homely. The meals are varied and superb. Lots of activities to take part in. No one needs to feel lonely. We were able to visit at any time.
They have a very friendly staff who looked after our family friend. Nothing was too much trouble. The room is always kept nice, clean and homely. The meals are varied and superb. Lots of activities to take part in. No one needs to feel lonely. We were able to visit at any time.
Review from Richard S (Father of Resident) published on 19 August 2021 Submitted via Postal Card•
Overall Experience
I find the management and staff extremely dedicated and supportive, often under very challenging situations, Staff are always friendly, helpful and welcoming,
I find the management and staff extremely dedicated and supportive, often under very challenging situations, Staff are always friendly, helpful and welcoming,
Review from Debbie L (Mother of Resident) published on 18 August 2021 Submitted via Postal Card•
Overall Experience
After six years in the Laurels, we are very happy with all aspects of our daughter's care. The Laurels has always been home from home for us and even through the lockdown, the staff worked hard to keep our family safe and in contact with us via facetime etc. Good to be back with the family.
After six years in the Laurels, we are very happy with all aspects of our daughter's care. The Laurels has always been home from home for us and even through the lockdown, the staff worked hard to keep our family safe and in contact with us via facetime etc. Good to be back with the family.
Review from G B (Sister of Resident) published on 2 October 2020 Submitted via Review Postal Card•
Overall Experience
My brother has been in The Laurels for 12-years, and has been very happy and well cared for.
Really no complaints about the home or the carers who work there; great team.
My brother has been in The Laurels for 12-years, and has been very happy and well cared for.
Really no complaints about the home or the carers who work there; great team.
Review from D W (Friend of Resident) published on 10 March 2020 Submitted via Review Postal Card•
Overall Experience
I visited my friend, a resident at The Laurels. The staff were very friendly and even gave me a lift home. Thank you.
I visited my friend, a resident at The Laurels. The staff were very friendly and even gave me a lift home. Thank you.
Review from Phil M (Friend of Resident) published on 26 February 2020 Submitted via Website•
Overall Experience
When I recently visited the home, I was very impressed, the staff are extremely friendly, and I was made to feel very welcome.
The services were 100%, and the cleanliness of the home was 100%.
The services were 100%, and the cleanliness of the home was 100%.
The manager was very friendly, professional and left me feeling reassured that my friend was receiving...
When I recently visited the home, I was very impressed, the staff are extremely friendly, and I was made to feel very welcome.
The services were 100%, and the cleanliness of the home was 100%.
The manager was very friendly, professional and left me feeling reassured that my friend was receiving the best possible care.
The services were 100%, and the cleanliness of the home was 100%.
The manager was very friendly, professional and left me feeling reassured that my friend was receiving the best possible care.
Fantastic place - keep up the excellent work.
Review from Jan W (Mother of Resident) published on 26 February 2020 Submitted via Website•
Overall Experience
My son has severe complex needs, and we have been waiting for several years for a place in a suitable, loving care home for him.
I am a very fussy Mum and wanted somewhere for him that paid attention to detail, a clean and well cared for home environment, a lovely atmosphere amongst staff, lots...
My son has severe complex needs, and we have been waiting for several years for a place in a suitable, loving care home for him.
I am a very fussy Mum and wanted somewhere for him that paid attention to detail, a clean and well cared for home environment, a lovely atmosphere amongst staff, lots of activities for my son, medical expertise to care for his needs and most importantly somewhere he could thrive and be happy.
I am a very fussy Mum and wanted somewhere for him that paid attention to detail, a clean and well cared for home environment, a lovely atmosphere amongst staff, lots of activities for my son, medical expertise to care for his needs and most importantly somewhere he could thrive and be happy.
I found all of this and more at The Laurels, and has settled remarkably well and loves his new home already.
Review from D N (Mother of Resident) published on 27 December 2019 Submitted via Review Postal Card•
Overall Experience
My son developed medical problems in September, which were beyond medical help, and he needed end of life care. The staff at The Laurels asked to provide this. The next 3 weeks were very hard, but the love and care provided by everybody, not only for my son but for me as well, was above and beyond...
My son developed medical problems in September, which were beyond medical help, and he needed end of life care. The staff at The Laurels asked to provide this. The next 3 weeks were very hard, but the love and care provided by everybody, not only for my son but for me as well, was above and beyond anything I could have dreamt of. The attention to detail, his comfort and welfare and dignity were beyond approach. Even his care after he passed, before the undertaker, was so compassionate. His time at The Laurels was the best I could have wished for.
Review from A H (Friend of Resident) published on 1 October 2018 Submitted via Postal Card•
Overall Experience
Excellent care home.
Lovely staff 100% loyalty to residents.
Lovely manager.
Lovely staff 100% loyalty to residents.
Lovely manager.
Always good to talk to.
Excellent care home.
Lovely staff 100% loyalty to residents.
Lovely manager.
Lovely staff 100% loyalty to residents.
Lovely manager.
Always good to talk to.
Review from Mervyn W (Father of Resident) published on 17 August 2018 Submitted via Website•
Overall Experience
As a parent of a resident, I know that my daughter is very happy at The Laurels. The staff are very friendly and helpful and it's a great home with a good atmosphere and good facilities.
As a parent of a resident, I know that my daughter is very happy at The Laurels. The staff are very friendly and helpful and it's a great home with a good atmosphere and good facilities.
Review from Gwendoline H (Mother of Resident) published on 7 August 2018 Submitted via Postal Card•
Overall Experience
I have every confidence that my son is getting the best of care possible.
I have every confidence that my son is getting the best of care possible.
Review from Lauren H (Friend of Resident) published on 22 March 2018 Submitted via Website•
Overall Experience
On visiting a resident that had asked me to pop in when I saw her shopping, I had a warm greeting by staff and was offered refreshment. felt friendly and homely!
On visiting a resident that had asked me to pop in when I saw her shopping, I had a warm greeting by staff and was offered refreshment. felt friendly and homely!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 October 2025Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Laurels.
Upcoming Events
There are no upcoming events for The Laurels.
Awards / Recognitions (1)
- 28 Feb 2019Recipient: The Laurels
Accreditations
There are no accreditations posted yet for The Laurels.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Laurels
What types of Care is The Laurels registered for?
Learning Disability / Autism, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Laurels have?
There are 7 Single Rooms.
What are the Facilities & Services at The Laurels?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Laurels to the centre of Lowestoft?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels to verify any information. View our terms and conditions. The Laurels has a Basic Service -what a Basic Service includes.