9-11 Gorleston Road, Lowestoft NR32 3AA
Lilac Lodge & Lavender Cottage is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.
A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.
While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.
Group: Kingsley Healthcare
Person in charge: Zena Stotter (Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 26
Shared Rooms: 4
Rooms with ensuite WC: 26
Weekly Charges Guide: Personal Care Single £538 – £950 , Personal Care Shared (per person) £538 – £750 (These prices are only a guideline, please contact Lilac Lodge & Lavender Cottage to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Lilac Lodge & Lavender Cottage: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Lilac Lodge & Lavender Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Lilac Lodge & Lavender Cottage in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.571 for Lilac Lodge & Lavender Cottage is calculated as follows: ( (53 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 84 Ratings = 4.571
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.941 Points relating to the number of positive Reviews for Lilac Lodge & Lavender Cottage is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.8 Target = 0.441
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lilac Lodge & Lavender Cottage has a Review Score of 8.5 (8.512) from 7 Reviews
Review submitted from a Website Submission by Barry W (Husband of Resident) on Thursday 22 March 2018. Relates to March 2018.
My wife as now been at Lilac Lodge for the last 6 months due to Dementia. During this period l have nothing but gratitude for the way that both duty staff and management have dealt with my wife and all the other residents in there care. The home is extremely clean and the food that the residents receive is up to the standard which you would expect in your own home or better.
Hopefully, my wife will stay at Lilac Lodge for as long as she lives and carry on receiving the same standard of care throughout this period no matter how long it happens to be. Many thanks to the management and all members of staff for their efforts in a very demanding field of work.
How likely would you be to recommend Lilac Lodge & Lavender Cottage? Extremely Likely
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Review submitted from a Postal Card by J R (Daughter of Resident) on Tuesday 13 March 2018. Relates to February 2018.
After suffering a stroke, my mum needed 24-hour care. I was delighted to secure a room in Lavender Cottage for her as the staff are all excellent and the care she is receiving is outstanding. The staff show my mum respect and have quickly learnt to meet her complex needs. They give her time and ensure she is looked after and cared for to a very high standard. Thank you to all of them.
How likely would you be to recommend Lilac Lodge & Lavender Cottage? Extremely Likely
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Review submitted from a Postal Card by J C (Daughter of Resident) on Monday 24 July 2017. Relates to June 2017.
My mum was in Lavender Cottage for 3 weeks respite. It was a lovely, homely place, the staff were always friendly and offered drinks whenever you arrived. The care my mum received was excellent and the home was always spotlessly clean and smelt fresh. When I visited I spent a lot of time in the well-kept gardens. On two afternoons we had people entertaining - it was brilliant and it was lovely to see everyone having a sing song.
How likely would you be to recommend Lilac Lodge & Lavender Cottage? Extremely Likely
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Review submitted from a Postal Card by M M (Daughter of Resident) on Tuesday 31 January 2017. Relates to January 2017.
Overall first impressions are good and residents appear well cared for and content. The food is of a good standard and plentiful. Rooms are comfortable, if on the small side. Most carers appear considerate and helpful. Any problems are dealt with in relatively short space of time. However, for a home which has dementia care as one of its core attributes too many residents are left to their own devices and activities occur in an arbitrary manner. Few if any stimuli around the home, sensory, wall, memory, corners etc. Often arrive to see residents sitting in circle with television on in the background.
How likely would you be to recommend Lilac Lodge & Lavender Cottage? Likely
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Review submitted from a Postal Card by Valerie B (Daughter of Resident) on Wednesday 25 January 2017.
My mother has been in Lilac Lodge 3 1/2 years and has been happy there and if she is happy then I am happy. If there are any problems then I sort them out at the time as I go and see her nearly every day and go to the meetings once a month.
How likely would you be to recommend Lilac Lodge & Lavender Cottage? Likely
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Review submitted from a Postal Card by L P (Daughter of Resident) on Tuesday 17 January 2017. Relates to November 2016.
On the whole, we are satisfied with the care Dad receives at Lilac Lodge. Understandably there are times when they are very understaffed and possibly personal hygiene isn't attended to as quick as we would like. Dad is now on medication for his violent outbursts and the staff, in particular, the Manager, have been brilliant. He now requires help with feeding and again we cannot fault them.
How likely would you be to recommend Lilac Lodge & Lavender Cottage? Extremely Likely
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Review submitted from a Postal Card by Julie D (Daughter of Resident) on Monday 12 December 2016. Relates to November 2016.
My mother has been living at Lilac Lodge & Lavender Cottage for 6 months and I am very pleased with the care that she receives. She has Vascular Dementia and is very confused most of the time. The staff are very patient, caring and very kind to Mum. They always seem to know just what she wants or needs. The manager is very helpful and always keep me informed of all the current events. I feel very relieved that Mum is being looked after by such wonderful staff.
How likely would you be to recommend Lilac Lodge & Lavender Cottage? Extremely Likely
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February 2018
April 2017
There are currently no Care Home Idol entrants who have performed at Lilac Lodge & Lavender Cottage