Lilac Lodge Care Home

9-11 Gorleston Road, Lowestoft NR32 3AA
Review Us
9.8 74 Reviews
  • Lilac Lodge Care Home, Lowestoft
Lilac Lodge & Lavender Cottage Care Home is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.
Show Lilac Lodge Care Home on the Map

Care Provided by Lilac Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1338
  • Self-Funded Residential Dementia Care: £950 – £1338
  • RESPITE Self-Funded Residential Care: £950 – £1338
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1339

* Subject to assessment

These prices are only a guideline, please contact Lilac Lodge Care Home to find out the exact price for your requirements.

Contact Lilac Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilac Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Lilac Lodge Care Home Reviews (74)

9.8

Lilac Lodge Care Home has a Review Score of 9.8 (9.785) out of 10, based on 25 reviews in the last 2 years.
Over all time Lilac Lodge Care Home has 74 reviews.

Overall Experience
  • 52
  • 22
  • 0
  • 0
  • 0
Date Published
  • 74
  • 13
  • 16
  • 25
  • 49
Reviewer Connection to Lilac Lodge Care Home
  • 29
  • 16
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 1-20
Review from G C (Relative of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff good very friendly always asking if patients need anything clean and supportive.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for taking the time to review Lilac Lodge. We are pleased that you are happy with the staff and how they support the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo B (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is welcoming. The staff are friendly. Overall very clean and tidy. Would be nice to have some more activities and a activity person like they had previously with Coren and Emma.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for taking the time to review Lilac Lodge. We have lots of activities and events planned for this year. Corin has not left us but had some other commitments but you will see more of him this year.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris C (Son-in-law of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very good care, very friendly staff, always attentive and on hand to help. The food is very nice, maybe bigger portions lol. Thank you for your care throughout the year.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for taking the time to review Lilac Lodge. We have taken your comments onboard as we continue to review and improve our dining experience. Your feedback will be shared with our catering team. We are very happy that you noticed the quality of the food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew G (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely residence mum loves it here. Amazing staff. Made to feel very welcome.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are proud that our visitors always feel welcome and comfortable on their visits to the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart M (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always struck me as caring and polite. I have not really had any dealings with management so far. My mum was a little concerned about the security of items in her room, after 'losing' items. However, one of those turned up in the chest at the foot of her bed, which she seemed unaware
of (because it looked like a seat?) She said that other residents sometimes wandered into other's rooms, although I don't know if this is true.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased that staff have made you feel welcome on your visits. Mum has felt that items have been lost but these have always been found in a safe place in mums room, where she has left them. We are not aware of any residents having access to mums room however, we can discuss with mum if she would like to have a key and keep her door locked.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Antony H (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of all staff towards resdients is professional and outstanding.
Activities, food and decorations provided a very festive feel.
The improvement in my mum to be as close to my mum is incredible.
Communication by staff regarding any issues is on a very high level and appreciated. Staff making
the atmosphere fun also provides assurance of my mums care.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased that you are happy with the quality of care that mum receives from our staff here at Lilac Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen W (Daughter-in-law of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the home excellent staff warm and friendly just the care Pauline needs. 100/100
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are so pleased that you are satisfied with the care that your loved one receives here at Lilac Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill K (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are really good nothing too much trouble for them. Food is excellent, the place is kept spotless.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your very kind review. We are so pleased that you are happy with the care that your loved one receives from the staff here at Lilac Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra B (Daughter-in-law of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcomed and helpful staff on hand to speak to if needed. Mother-in-law always seems happy certainly well looked after and cared for.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. It is good to know that you are happy with the care mum receives. We pride ourselves on making visitors feel welcome and at home when they visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian B (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have always found the staff pleasant and always available to speak to. Mum seems happy and well cared for.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased that you are happy with the care provided to your loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M E (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've nothing negative to say about Lilac Lodge, my mum seems very happy and settled, and its now her home, looked after by lovely staff.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your kind review. We are pleased that Mum has settled here at Lilac Lodge and feels this is home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley H (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful + always helpful + smiling. My mum was always well cared for.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeI am pleased that you were happy with the care and support that your mum received during her stay with us here at Lilac Lodge. The staff at Lilac Lodge are a dedicated team, being happy and helpful makes a wonderful caring environment and I will pass your kind comments onto the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K O (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No one wants to go into a care home and no family is wanting this either - however, couldn't have asked for better care, compassion and genuine affection given to my mum during the 2 years she was with Lilac Lodge. Knowing she was safe, had stimulation and trips out when she wanted to was so important.
With at times complete health needs, the staff were always there, kind and professional. There is a real and genuine feeling of extended family - from the management, to house-keeping and kitchen, and nursing - all were valued and brilliant with mum an welcoming to families.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your very kind words. I am very pleased that you are happy with the care that staff give, and that you have felt the warmth of a family atmosphere here at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark G (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother loves it at Lilac Lodge. Very happy with all the care.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased that you are happy with how your loved one is cared for at Lilac Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice D (Partner of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in Lavender nearly 2 weeks, I think he has been looked after very well.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased to hear that you are happy with the care that your partner receives. The staff here at Lilac Lodge and Lavender Cottage aim to provide the best care for all residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lilac Lodge staff are always very friendly, kind, helpful and very caring to residents and visitor. Nothing is too much trouble for them.
The rooms are always very clean and tidy.
Food always looks lovely and is presented very well on plates.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. It is always a pleasure welcoming family and visitors into the home. We are pleased that you are happy with the service we provide here at Lilac Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring. Good staffing levels, good food, well looked after nothing seems to be too much trouble.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased that you are happy with the staff and the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S D (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, warm and comfortable. Staff are excellent and lovely, caring and plentiful. Nothing seems to be too much trouble.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased with the home and the service we provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite, friednly. The home is run to a very high standard as one would expect, should I need to go down this road, I could not think of anywhere better.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. We are pleased that you are happy with the staff and the home. You would be most welcome to come and stay with us here at Lilac Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Wife of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff very pleasant and helpful. They manage my husband very well and I do know he can be difficult. He is always kept clean and tidy and speaks very well of the way he is treated by the staff.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your very kind comments. I am pleased that both you and your husband are happy with the care given by our staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Lilac Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Lilac Lodge Care Home is calculated as follows: ( (237 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 297 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lilac Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (4)

Zena

Zena Stotter

Job Title: Home Manager Joined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.


I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.


In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.


I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley

Kimberley Shaw

Job Title: Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Emma

Emma Gibb

Job Title: Administrator Joined: 2020

Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.

Becky Adams

Becky Adams

Job Title: Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years of experience working in residential care homes and feel I have the knowledge and experience to provide well-balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly, and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone.


In my spare time, I love to travel to different places. I also enjoy trying different restaurants and cake making.

Frequently Asked Questions about Lilac Lodge Care Home

What types of Care is Lilac Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lilac Lodge Care Home have?

There are 26 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Lilac Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lilac Lodge Care Home to the centre of Lowestoft?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilac Lodge Care Home to verify any information. View our terms and conditions. Lilac Lodge Care Home has an Enhanced Service - more info.