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Lilac Lodge Care Home

9-11 Gorleston Road, Lowestoft, Suffolk NR32 3AA
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Lilac Lodge Care Home, Lowestoft
Lilac Lodge Care Home, Lowestoft
Lilac Lodge Care Home, Lowestoft

Lilac Lodge & Lavender Cottage Care Home is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.

Care Provided by Lilac Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£950 - £1,338£950 - £1,338
Residential Dementia Care£950 - £1,338£950 - £1,339

* Subject to assessment

Contact Lilac Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (1)

Lilac Lodge Care Home Reviews (78)

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9.8

Lilac Lodge Care Home has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years. Over all time Lilac Lodge Care Home has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Antony H (Son of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

A big thank you to all of the Lilac Lodge staff for the support and entertainment they provide to all residents. The March "Stars in their Eyes" event was incredibly fun as evidenced on the faces of everyone. An incredible effort by all those taking part. Thank you!

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Dear Antony, Thank you for taking the time to review the home. We do have a brilliant team here at Lilac Lodge who not only support the residents with the care they require but also understand the importance of a persons wellbeing. We are always looking for different ideas that everyone will enjoy. We hope to see you at our next event. Kind regards Zena

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Review from S L (Son of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

Staff very friendly, nice decor - very clean and tidy.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for taking the time to review the home. We are pleased that you are happy with Lilac Lodge and the care and support provided to your loved one.

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Review from M P (Son-in-law of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

Friendly staff, very clean + tidy. highly recommend.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for taking the time to review Lilac Lodge. It is very nice to know that you are happy with the facilities and the care and support provided to your loved one.

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Review from Carol L (Wife of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

Lavender Lodge is a well run care home, very clean, lovely choices of food. Residents are well looked after.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your lovely review of the home. We are pleased that you are happy with the home and the staff.

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Review from Sarah L (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

Very clean and high level of care throughout. Good communication and friendly staff. Facilities are very good too.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for taking the time to review Lilac Lodge. We are pleased that you are happy with your experience of the staff and the home.

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Review from G C (Relative of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Staff good very friendly always asking if patients need anything clean and supportive.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for taking the time to review Lilac Lodge. We are pleased that you are happy with the staff and how they support the residents.

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Review from Jo B (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

The care home is welcoming. The staff are friendly. Overall very clean and tidy. Would be nice to have some more activities and a activity person like they had previously with Coren and Emma.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for taking the time to review Lilac Lodge. We have lots of activities and events planned for this year. Corin has not left us but had some other commitments but you will see more of him this year.

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Review from Chris C (Son-in-law of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

Overall, very good care, very friendly staff, always attentive and on hand to help. The food is very nice, maybe bigger portions lol. Thank you for your care throughout the year.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for taking the time to review Lilac Lodge. We have taken your comments onboard as we continue to review and improve our dining experience. Your feedback will be shared with our catering team. We are very happy that you noticed the quality of the food.

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Review from Matthew G (Son of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

Lovely residence mum loves it here. Amazing staff. Made to feel very welcome.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are proud that our visitors always feel welcome and comfortable on their visits to the home.

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Review from Stuart M (Son of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

The staff have always struck me as caring and polite. I have not really had any dealings with management so far. My mum was a little concerned about the security of items in her room, after 'losing' items. However, one of those turned up in the chest at the foot of her bed, which she seemed unaware of (because it looked like a seat?) She said that other residents sometimes wandered into other's rooms, although I don't know if this is true.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased that staff have made you feel welcome on your visits. Mum has felt that items have been lost but these have always been found in a safe place in mums room, where she has left them. We are not aware of any residents having access to mums room however, we can discuss with mum if she would like to have a key and keep her door locked.

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Review from Karen W (Daughter-in-law of Resident) published on 16 December 2025 Submitted via Postal Card
Overall Experience

We find the home excellent staff warm and friendly just the care Pauline needs. 100/100

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are so pleased that you are satisfied with the care that your loved one receives here at Lilac Lodge.

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Review from Jill K (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card
Overall Experience

Staff are really good nothing too much trouble for them. Food is excellent, the place is kept spotless.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your very kind review. We are so pleased that you are happy with the care that your loved one receives from the staff here at Lilac Lodge.

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Review from Sandra B (Daughter-in-law of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

Always welcomed and helpful staff on hand to speak to if needed. Mother-in-law always seems happy certainly well looked after and cared for.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. It is good to know that you are happy with the care mum receives. We pride ourselves on making visitors feel welcome and at home when they visit.

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Review from Ian B (Son of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

Have always found the staff pleasant and always available to speak to. Mum seems happy and well cared for.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased that you are happy with the care provided to your loved one.

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Review from M E (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card
Overall Experience

I've nothing negative to say about Lilac Lodge, my mum seems very happy and settled, and its now her home, looked after by lovely staff.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your kind review. We are pleased that Mum has settled here at Lilac Lodge and feels this is home.

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Review from Lesley H (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card
Overall Experience

Staff very helpful + always helpful + smiling. My mum was always well cared for.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

I am pleased that you were happy with the care and support that your mum received during her stay with us here at Lilac Lodge. The staff at Lilac Lodge are a dedicated team, being happy and helpful makes a wonderful caring environment and I will pass your kind comments onto the staff.

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Review from K O (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card
Overall Experience

No one wants to go into a care home and no family is wanting this either - however, couldn't have asked for better care, compassion and genuine affection given to my mum during the 2 years she was with Lilac Lodge. Knowing she was safe, had stimulation and trips out when she wanted to was so important. With at times complete health needs, the staff were always there, kind and professional. There is a real and genuine feeling of extended family - from the management, to house-keeping and kitchen, and nursing - all were valued and brilliant with mum an welcoming to families.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your very kind words. I am very pleased that you are happy with the care that staff give, and that you have felt the warmth of a family atmosphere here at the home.

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Review from Mark G (Son of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

My mother loves it at Lilac Lodge. Very happy with all the care.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased that you are happy with how your loved one is cared for at Lilac Lodge.

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Review from Janice D (Partner of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience

My partner has been in Lavender nearly 2 weeks, I think he has been looked after very well.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased to hear that you are happy with the care that your partner receives. The staff here at Lilac Lodge and Lavender Cottage aim to provide the best care for all residents.

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Review from P D (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience
Lilac Lodge staff are always very friendly, kind, helpful and very caring to residents and visitor. Nothing is too much trouble for them.
The rooms are always very clean and tidy.

Food always looks lovely and is presented very well on plates.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. It is always a pleasure welcoming family and visitors into the home. We are pleased that you are happy with the service we provide here at Lilac Lodge.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 October 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Lilac Lodge Care Home.

Meet the Team (4)

Zena Stotter
Zena StotterJob Title:Home ManagerJoined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.

I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.

In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.

I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley Shaw
Kimberley ShawJob Title:Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Kristie McHugh
Kristie McHughJob Title:Administrator

I joined Lilac Lodge in March 2026 and have over 10 years of experience working in health and care settings, including 3 years in administrative roles. I enjoy the variety my role offers, as well as the opportunity to solve problems and support the day-to-day running of the home. What I enjoy most about working at Lilac Lodge is its warm and welcoming atmosphere. Since joining, I have enjoyed becoming part of a friendly and supportive team that genuinely cares about our residents. Outside of work, I enjoy baking and spending quality time with my family.

Becky Adams
Becky Adams Job Title:Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years of experience working in residential care homes and feel I have the knowledge and experience to provide well-balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly, and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone.

In my spare time, I love to travel to different places. I also enjoy trying different restaurants and cake making.

Frequently Asked Questions about Lilac Lodge Care Home

What types of Care is Lilac Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lilac Lodge Care Home have?

There are 26 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Lilac Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Lilac Lodge Care Home to the centre of Lowestoft?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilac Lodge Care Home to verify any information. View our terms and conditions. Lilac Lodge Care Home has an Enhanced Service -more info.