Lilac Lodge & Lavender Cottage

9-11 Gorleston Road, Lowestoft NR32 3AA
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9.9 63 Reviews
  • Lilac Lodge & Lavender Cottage, Lowestoft
Lilac Lodge & Lavender Cottage is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 34 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £850
  • RESPITE Self-Funded Residential Care: from £850
  • RESPITE Self-Funded Residential Dementia Care: from £850

* Subject to assessment

These prices are only a guideline, please contact Lilac Lodge & Lavender Cottage to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)

Lilac Lodge & Lavender Cottage Reviews (63)

Total of 63, showing 1-20
9.9

Lilac Lodge & Lavender Cottage has a Review Score of 9.9 (9.851) out of 10, based on 22 reviews in the last 2 years. Over all time Lilac Lodge & Lavender Cottage has 63 reviews.

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Date Published

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Review from Mark G (Son of Resident) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother loves it at Lilac Lodge. Very happy with all the care.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased that you are happy with how your loved one is cared for at Lilac Lodge.

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Review from Janice D (Partner of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Lavender nearly 2 weeks, I think he has been looked after very well.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased to hear that you are happy with the care that your partner receives. The staff here at Lilac Lodge and Lavender Cottage aim to provide the best care for all residents.

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Review from Antony H (Son of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sincere care given to my mum and all residents in respect to their individual needs by all staff members. An atmosphere of professionalism provided with fun and laughter.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased that you are happy with the care given to all residents here at the home.

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Review from P D (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lilac Lodge staff are always very friendly, kind, helpful and very caring to residents and visitor. Nothing is too much trouble for them.
The rooms are always very clean and tidy.
Food always looks lovely and is presented very well on plates.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. It is always a pleasure welcoming family and visitors into the home. We are pleased that you are happy with the service we provide here at Lilac Lodge.

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Review from J R (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring. Good staffing levels, good food, well looked after nothing seems to be too much trouble.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased that you are happy with the staff and the home.

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Review from S D (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, warm and comfortable. Staff are excellent and lovely, caring and plentiful. Nothing seems to be too much trouble.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased with the home and the service we provide.

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Review from D S (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are polite, friednly. The home is run to a very high standard as one would expect, should I need to go down this road, I could not think of anywhere better.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased that you are happy with the staff and the home. You would be most welcome to come and stay with us here at Lilac Lodge.

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Review from M S (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff very pleasant and helpful. They manage my husband very well and I do know he can be difficult. He is always kept clean and tidy and speaks very well of the way he is treated by the staff.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your very kind comments. I am pleased that both you and your husband are happy with the care given by our staff.

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Review from R H (Husband of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife who suffers from physical weakness and dementia has now been nearly a year in Lilac Lodge. In the time she has been treated with care and compassion. The staff are lovely from top to bottom and a credit to Kingsley. I can come away from The Lodge knowing my wife is safe, warm and cared for.
Well done to all staff at Lilac Lodge.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

It is lovely to know that you are happy with the staff team at Lilac Lodge and that you have no concerns about leaving her in our care.

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Review from S P (Friend of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend's mother today. I have visited her before at other care homes. I thought Lilac Lodge was lovely. It was so light and exceptionally clean, it had no smells and seemed to have plenty of staff who were very friendly and efficient. How nice to see older people in such a caring place.
I'm sure my friend was very pleased to hear her mother was being taken good care of.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are very proud of the home and the staff. We are delighted to hear that you were pleased with your experience of visiting Lilac Lodge and the care and support given to the residents by the staff.

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Review from Kaye G (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is amazing, the staff is so friendly and feels like a home from home.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your very kind review. We are happy that you feel that Lilac Lodge is a home from home as this is what we hope residents and their loved ones feel when they visit.

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Review from Susan R (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Lavender Cottage in February. He has settled in well, thanks to the care of the staff who look after him. Nothing is too much trouble.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

We are pleased that you are happy with the care and support that your dad receives from our staff team.

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Review from Rosie G (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Lavender Cottage on a week's respite, he went in not really with it and came out a new man, he looked so well for even just having a week of fabulous food, company, really well-looked after, staff were very friendly, could not fault anything.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your very kind review. It is lovely to hear from families that they are happy with the service that we provide.

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Review from Sandra F (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff.
Nothing is too much trouble.
Mum's needs are always met.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We aim to provide the standard of care that the residents loved ones expect, and it is good to know that we are doing well.

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Review from J H (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lilac Lodge is clean and welcoming. The staff are on the whole caring. One member of staff is especially wonderful and professional, but very caring and went out of his way to ensure Mum settled in her new environment.
The activity staff is amazing in ensuring no one is bored.
The food is incredible
too. Another lady is very caring too.
I have nothing but praise for the staff, who are probably on a low wage but are always smiling and caring. They are a credit to your company. The fact the house is small helps make it more homely.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. The staff at Lilac Lodge will always do their best to assist residents in settling into their new homes. Our activity coordinator is always busy planning new trips and looking at different activities to provide stimulation to the residents.

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Review from C L (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Always very clean.
Always plenty of staff around. The entertainment for residents is brilliant, there is always something happening including trips out. My mother who did not want to leave her chair for the last few years, has since living at the care home, been on the back of
a motorbike, on a boat, on a trip to an acquarium, and many other adventures. She is really enjoying life. We are so glad we chose Lilac Lodge.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We believe that residents should be given the opportunities to try new and exciting activities. It is a delight to hear the residents talking about their trips and seeing them smile.

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Review from D C (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Lavender Cottage, my mum has been happier and more cheerful than she has been for a lot of years. Thank you for looking after her.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. It is lovely to hear from families that they can see that a loved one has settled into their new home.

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Review from J R (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad receives at Lilac Lodge is excellent. All of the staff know Dad as an individual and always strive to meet his needs.
He is always treated with dignity and respect.
Recently, I had a query which I shared with the manager, and it was dealt with immediately, and I received feedback
on what had been put in place for Dad.
I love visiting my dad as I am always made welcome by all of the staff. The home is always clean and has a happy atmosphere.
Thank you to the whole team for doing an amazing job.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your feedback. I will share your very kind comments with the team. We are pleased that you are happy with the home and how your Dad is treated.

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Review from Trudy M (Niece of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm welcome, offered tea and cake on arrival, lovely clean home, our aunty is very happy here and well looked after. Staff are so friendly and kind. Such a nice home for our aunty.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your feedback. We aim to make our residents friends and family feel welcome so that they enjoy their visits with loved ones.

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Review from Maureen P (Sister of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome, my sister always looks so happy and looks very healthy, clean and well-dressed. Lovely cup of tea and cake. The staff is very helpful and always has the time to talk. Outside surroundings always look well-kept and tidy. Seeing my sister happy makes me feel happy on leaving, highly recommend
the home to anybody who is interested, would consider this if I needed to get away from my home.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased that you are happy with the care and support that we provide to the residents.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Lilac Lodge & Lavender Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Lilac Lodge & Lavender Cottage is calculated as follows: ( (223 Excellents x 5) + (39 Goods x 4) ) ÷ 262 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lilac Lodge & Lavender Cottage is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (4)

Zena

Zena Stotter

Job Title: Home Manager

Joined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.


I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.


In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.


I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley

Kimberley Shaw

Job Title: Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Emma

Emma Gibb

Job Title: Administrator

Joined: 2020

Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.

Becky Adams

Becky Adams

Job Title: Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years experience working in residential care homes and feel I have the knowledge and experience to provide well balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone. In my spare time I love to travel to different places. I also enjoy trying different restaurants and cake making.

Frequently Asked Questions about Lilac Lodge & Lavender Cottage

What types of Care is Lilac Lodge & Lavender Cottage registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lilac Lodge & Lavender Cottage have?

There are 26 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Lilac Lodge & Lavender Cottage?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lilac Lodge & Lavender Cottage to the centre of Lowestoft?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilac Lodge & Lavender Cottage to verify any information. View our terms and conditions. Lilac Lodge & Lavender Cottage has an Enhanced Service - more info.