Lilac Lodge & Lavender Cottage Care Home

9-11 Gorleston Road, Lowestoft NR32 3AA
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9.8 69 Reviews
  • Lilac Lodge & Lavender Cottage Care Home, Lowestoft
Lilac Lodge & Lavender Cottage Care Home is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.
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Care Provided by Lilac Lodge & Lavender Cottage Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1338
  • Self-Funded Residential Dementia Care: £950 – £1338
  • RESPITE Self-Funded Residential Care: £950 – £1338
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1339

* Subject to assessment

These prices are only a guideline, please contact Lilac Lodge & Lavender Cottage Care Home to find out the exact price for your requirements.

Contact Lilac Lodge & Lavender Cottage Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilac Lodge & Lavender Cottage Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Lilac Lodge & Lavender Cottage Care Home Reviews (69)

9.8

Lilac Lodge & Lavender Cottage Care Home has a Review Score of 9.8 (9.804) out of 10, based on 23 reviews in the last 2 years.
Over all time Lilac Lodge & Lavender Cottage Care Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Lilac Lodge & Lavender Cottage Care Home
  • 28
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Total of 69, showing 1-20
Review from Jill K (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are really good nothing too much trouble for them. Food is excellent, the place is kept spotless.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your very kind review. We are so pleased that you are happy with the care that your loved one receives from the staff here at Lilac Lodge.
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Review from Sandra B (Daughter-in-law of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcomed and helpful staff on hand to speak to if needed. Mother-in-law always seems happy certainly well looked after and cared for.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. It is good to know that you are happy with the care mum receives. We pride ourselves on making visitors feel welcome and at home when they visit.
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Review from Ian B (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have always found the staff pleasant and always available to speak to. Mum seems happy and well cared for.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are pleased that you are happy with the care provided to your loved one.
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Review from M E (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've nothing negative to say about Lilac Lodge, my mum seems very happy and settled, and its now her home, looked after by lovely staff.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your kind review. We are pleased that Mum has settled here at Lilac Lodge and feels this is home.
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Review from Lesley H (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful + always helpful + smiling. My mum was always well cared for.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
I am pleased that you were happy with the care and support that your mum received during her stay with us here at Lilac Lodge. The staff at Lilac Lodge are a dedicated team, being happy and helpful…read more
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Review from K O (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No one wants to go into a care home and no family is wanting this either - however, couldn't have asked for better care, compassion and genuine affection given to my mum during the 2 years she was with Lilac Lodge. Knowing she was safe, had stimulation and trips out when she wanted to was so important.
With at times complete health needs, the staff were always there, kind and professional. There is a real and genuine feeling of extended family - from the management, to house-keeping and kitchen, and nursing - all were valued and brilliant with mum an welcoming to families.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your very kind words. I am very pleased that you are happy with the care that staff give, and that you have felt the warmth of a family atmosphere here at the home.
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Review from Mark G (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother loves it at Lilac Lodge. Very happy with all the care.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are pleased that you are happy with how your loved one is cared for at Lilac Lodge.
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Review from Janice D (Partner of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in Lavender nearly 2 weeks, I think he has been looked after very well.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are pleased to hear that you are happy with the care that your partner receives. The staff here at Lilac Lodge and Lavender Cottage aim to provide the best care for all…read more
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Review from Antony H (Son of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sincere care given to my mum and all residents in respect to their individual needs by all staff members. An atmosphere of professionalism provided with fun and laughter.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are pleased that you are happy with the care given to all residents here at the home.
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Review from P D (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lilac Lodge staff are always very friendly, kind, helpful and very caring to residents and visitor. Nothing is too much trouble for them.
The rooms are always very clean and tidy.
Food always looks lovely and is presented very well on plates.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. It is always a pleasure welcoming family and visitors into the home. We are pleased that you are happy with the service we provide here at Lilac Lodge.
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Review from J R (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring. Good staffing levels, good food, well looked after nothing seems to be too much trouble.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are pleased that you are happy with the staff and the home.
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Review from S D (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, warm and comfortable. Staff are excellent and lovely, caring and plentiful. Nothing seems to be too much trouble.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are pleased with the home and the service we provide.
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Review from D S (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite, friednly. The home is run to a very high standard as one would expect, should I need to go down this road, I could not think of anywhere better.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are pleased that you are happy with the staff and the home. You would be most welcome to come and stay with us here at Lilac Lodge.
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Review from M S (Wife of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff very pleasant and helpful. They manage my husband very well and I do know he can be difficult. He is always kept clean and tidy and speaks very well of the way he is treated by the staff.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your very kind comments. I am pleased that both you and your husband are happy with the care given by our staff.
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Review from R H (Husband of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife who suffers from physical weakness and dementia has now been nearly a year in Lilac Lodge. In the time she has been treated with care and compassion. The staff are lovely from top to bottom and a credit to Kingsley. I can come away from The Lodge knowing my wife is safe, warm and cared for.
Well done to all staff at Lilac Lodge.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
It is lovely to know that you are happy with the staff team at Lilac Lodge and that you have no concerns about leaving her in our care.
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Review from S P (Friend of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend's mother today. I have visited her before at other care homes. I thought Lilac Lodge was lovely. It was so light and exceptionally clean, it had no smells and seemed to have plenty of staff who were very friendly and efficient. How nice to see older people in such a caring place.
I'm sure my friend was very pleased to hear her mother was being taken good care of.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We are very proud of the home and the staff. We are delighted to hear that you were pleased with your experience of visiting Lilac Lodge and the care and support given to…read more
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Review from Kaye G (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is amazing, the staff is so friendly and feels like a home from home.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your very kind review. We are happy that you feel that Lilac Lodge is a home from home as this is what we hope residents and their loved ones feel when they visit.
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Review from Susan R (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came to Lavender Cottage in February. He has settled in well, thanks to the care of the staff who look after him. Nothing is too much trouble.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
We are pleased that you are happy with the care and support that your dad receives from our staff team.
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Review from Rosie G (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came to Lavender Cottage on a week's respite, he went in not really with it and came out a new man, he looked so well for even just having a week of fabulous food, company, really well-looked after, staff were very friendly, could not fault anything.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your very kind review. It is lovely to hear from families that they are happy with the service that we provide.
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Review from Sandra F (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff.
Nothing is too much trouble.
Mum's needs are always met.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care Home
Thank you for your review. We aim to provide the standard of care that the residents loved ones expect, and it is good to know that we are doing well.
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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Lilac Lodge & Lavender Cottage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Lilac Lodge & Lavender Cottage Care Home is calculated as follows: ( (224 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 276 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lilac Lodge & Lavender Cottage Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Zena

Zena Stotter

Job Title: Home Manager Joined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.


I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.


In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.


I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley

Kimberley Shaw

Job Title: Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Emma

Emma Gibb

Job Title: Administrator Joined: 2020

Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.

Becky Adams

Becky Adams

Job Title: Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years of experience working in residential care homes and feel I have the knowledge and experience to provide well-balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly, and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone.


In my spare time, I love to travel to different places. I also enjoy trying different restaurants and cake making.

Frequently Asked Questions about Lilac Lodge & Lavender Cottage Care Home

What types of Care is Lilac Lodge & Lavender Cottage Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lilac Lodge & Lavender Cottage Care Home have?

There are 26 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Lilac Lodge & Lavender Cottage Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lilac Lodge & Lavender Cottage Care Home to the centre of Lowestoft?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilac Lodge & Lavender Cottage Care Home to verify any information. View our terms and conditions. Lilac Lodge & Lavender Cottage Care Home has an Enhanced Service - more info.