Lilac Lodge & Lavender Cottage

9-11 Gorleston Road, Lowestoft NR32 3AA
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9.9 63 Reviews
  • Lilac Lodge & Lavender Cottage, Lowestoft
Lilac Lodge & Lavender Cottage is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 34 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £850
  • RESPITE Self-Funded Residential Care: from £850
  • RESPITE Self-Funded Residential Dementia Care: from £850

* Subject to assessment

These prices are only a guideline, please contact Lilac Lodge & Lavender Cottage to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)

Lilac Lodge & Lavender Cottage Reviews (63)

Total of 63, showing 61-63
9.9

Lilac Lodge & Lavender Cottage has a Review Score of 9.9 (9.851) out of 10, based on 22 reviews in the last 2 years. Over all time Lilac Lodge & Lavender Cottage has 63 reviews.

Overall Experience

  • 44
  • 19
  • 0
  • 0
  • 0

Date Published

63
4
10
22
41

Review from Valerie B (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Lilac Lodge 3 1/2 years and has been happy there and if she is happy then I am happy. If there are any problems then I sort them out at the time as I go and see her nearly every day and go to the meetings once a month.

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Care / Support

Cleanliness

Treated with Dignity

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Value for Money

Review from L P (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, we are satisfied with the care Dad receives at Lilac Lodge. Understandably there are times when they are very understaffed and possibly personal hygiene isn't attended to as quick as we would like. Dad is now on medication for his violent outbursts and the staff, in particular, the Manager,
have been brilliant. He now requires help with feeding and again we cannot fault them.

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Review from Julie D (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Lilac Lodge & Lavender Cottage for 6 months and I am very pleased with the care that she receives. She has Vascular Dementia and is very confused most of the time. The staff are very patient, caring and very kind to Mum. They always seem to know just what she wants or needs.
The manager is very helpful and always keep me informed of all the current events. I feel very relieved that Mum is being looked after by such wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Safety / Security

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Value for Money

Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Lilac Lodge & Lavender Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Lilac Lodge & Lavender Cottage is calculated as follows: ( (223 Excellents x 5) + (39 Goods x 4) ) ÷ 262 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lilac Lodge & Lavender Cottage is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (4)

Zena

Zena Stotter

Job Title: Home Manager

Joined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.


I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.


In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.


I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley

Kimberley Shaw

Job Title: Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Emma

Emma Gibb

Job Title: Administrator

Joined: 2020

Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.

Becky Adams

Becky Adams

Job Title: Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years experience working in residential care homes and feel I have the knowledge and experience to provide well balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone. In my spare time I love to travel to different places. I also enjoy trying different restaurants and cake making.

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