Lilac Lodge Care Home

9-11 Gorleston Road, Lowestoft NR32 3AA
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9.8 74 Reviews
  • Lilac Lodge Care Home, Lowestoft
Lilac Lodge & Lavender Cottage Care Home is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.
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Care Provided by Lilac Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1338
  • Self-Funded Residential Dementia Care: £950 – £1338
  • RESPITE Self-Funded Residential Care: £950 – £1338
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1339

* Subject to assessment

These prices are only a guideline, please contact Lilac Lodge Care Home to find out the exact price for your requirements.

Contact Lilac Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilac Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Lilac Lodge Care Home Reviews (74)

9.8

Lilac Lodge Care Home has a Review Score of 9.8 (9.785) out of 10, based on 25 reviews in the last 2 years.
Over all time Lilac Lodge Care Home has 74 reviews.

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Date Published
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Reviewer Connection to Lilac Lodge Care Home
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Total of 74, showing 41-60
Review from John W (Son of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been excellent. Staff were so helpful and polite. My mother is very happy, and that is all that matters. Food always looks great, and the dining area is very clean. It tastes great too. Security and public health seem to be at the forefront of the homes mind. I love my mum being here,
and staff engagement is second to none.
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Review from S W (Daughter-in-law of Resident) published on 21 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother-in-law arrived at Lilac Lodge, she was suffering from increasing immobility and, although mentally alert, struggling with living on her own. With the support of the team, she has progressed to a point of returning to her own home with a live-in carer. The team have worked hard, including
her, in numerous activities, which has lifted her spirits a great deal. I think she has benefited from the respite care taken at Lilac Lodge.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeWe are happy that your mother-in-law is doing well and managing at home with her live-in carer following her stay at Lilac Lodge. It was a pleasure to have her stay with us.
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Review from D H (Son of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful and caring staff. Lovely home.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. I am pleased that you are happy with the staff and Lilac Lodge.
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Review from Judith C (Daughter-in-law of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, helpful always happy to help.
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Review from Pamela C (Sister of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our brother is well looked after.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeWe are very pleased that our residents family members know that their loved ones are well looked after at Lilac Lodge and Lavender Cottage.
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Review from Richard C (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round.
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Review from Sandra R (Sister of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is well looked after.
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Review from Gwendoline C (Niece of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very happy in Lavender Cottage. Whenever I visit the staff are all lovely, very friendly and helpful.
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Review from Philip L (Husband of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we frazzled carers start looking for a suitable care home for our loved ones we invariably look at the setting, the room sizes and the quality of fittings and activities. This to my error I have found to be wrong, the factor to be of primary concern is the 'quality of the care' and love for their
guests, and Lilac Lodge has this in abundance. They truly cherish our loved ones left in their care. Birthdays and celebrations are of paramount importance and the home becomes a very large and loved family leaving us the tired and frazzled carer content and at ease in the knowledge that our loved ones are well looked after.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeWe are delighted that our families and visitors feel part of our family here at Lilac Lodge and Lavender Cottage.
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Review from P G (Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made very welcome when I arrived and found the staff here very friendly and helpful. I have since been treated with dignity and nothing is too much trouble for the staff day or night.
Reply from Lilac Manager, Home Manager at Lilac Lodge Care HomeThank you for your review. I am so glad that the team here at Lilac Lodge and Lavender Cottage have made you welcome in your new home.
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Review from D W (Son of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a retired GP. My mother in law has been resident for 3 years. I have been involved with dozens of Care Homes and hundreds of residents and observed hundreds of staff.
I cannot speak highly enough of this home, its carers and management.
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Review from Jack G (Husband of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A clean and well-run care home. My wife has resided there for 30 months and, owing to the current pandemic, I cannot visit as much as I would like, however, FaceTime and telephone call which the staff have helped.
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Review from Jennifer W (Daughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lavender Cottage gives mum a homely environment with caring attentive staff. Mum has dementia so management of her daily need must be sometimes challenging but I know they are caring fr her the best way they can.
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Review from T C (Son of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every visit is a pleasure, staff are extremely welcoming and polite, always informed of any changes in Mum's health.
Building always kept nice and warm, all comforts are catered for.
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Review from Shannon C (Granddaughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always providing entertainment for the residents. Staff are always alert and ready for anything the residents may require from them. Need better storage for wheelchairs/lifts etc as her room seems like a storage cupboard sometimes.
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Review from G G (Regular Volunteer) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a volunteer for Lilac Lodge for over two years. Always enjoy visiting residents and always feel welcome. Is a lovely, clean, friendly home with loving staff and a very friendly staff. Would recommend this.
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Review from D W (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had excellent care and support from everyone involved at Lilac Lodge. Thank you to all staff and management.
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Review from D W (Daughter of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Lilac Lodge for just over 2 years. The vast majority of staff are extremely kind, supportive and understanding of her changing needs. Living 80 miles away means that I have put my trust in the carers who look after her, and this can be tough, especially on days when she
is highly anxious or needs reassurance. However, on my daily phone calls and weekend visits, I am able to talk with staff, discuss any concerns and resolve issues quickly. The senior support staff are particularly efficient and will always make time to talk.
There seems to be a good range of activities available for residents, and meals are generally well presented. I have noticed that the portion sizes appear to have decreased in recent weeks, but overall the food is of a good standard.
At times there seem to be fewer staff on a shift, which puts everyone under added pressure. The recent departure of some experienced staff is a concern, but hopefully, this is being addressed.
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Review from D C (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care seems good and all the staff seem very caring and friendly. The activities lady is very good and does her very best to get all the residents involved in games and quizzes etc.
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Review from S S (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly. The home always smells fresh.
Some staff make a point of telling family when mum has had a good day and smiled and tried to talk.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Lilac Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Lilac Lodge Care Home is calculated as follows: ( (237 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 297 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lilac Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Zena

Zena Stotter

Job Title: Home Manager Joined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.


I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.


In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.


I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley

Kimberley Shaw

Job Title: Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Emma

Emma Gibb

Job Title: Administrator Joined: 2020

Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.

Becky Adams

Becky Adams

Job Title: Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years of experience working in residential care homes and feel I have the knowledge and experience to provide well-balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly, and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone.


In my spare time, I love to travel to different places. I also enjoy trying different restaurants and cake making.

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