Search...

Lilac Lodge Care Home

9-11 Gorleston Road, Lowestoft, Suffolk NR32 3AA
Lilac Lodge Care Home Logo
Jobs
Lilac Lodge Care Home logo
Lilac Lodge Care Home, Lowestoft
Lilac Lodge Care Home, Lowestoft
Lilac Lodge Care Home, Lowestoft

Lilac Lodge & Lavender Cottage Care Home is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.

Care Provided by Lilac Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£950 - £1,338£950 - £1,338
Residential Dementia Care£950 - £1,338£950 - £1,339

* Subject to assessment

Contact Lilac Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (1)

Lilac Lodge Care Home Reviews (78)

Submit a Review
9.8

Lilac Lodge Care Home has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years. Over all time Lilac Lodge Care Home has 78 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Lilac Lodge Care Home
Loading...
Showing 78 reviews matching selected criteria
Review from J R (Friend of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Very friendly and caring. Good staffing levels, good food, well looked after nothing seems to be too much trouble.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased that you are happy with the staff and the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S D (Friend of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Very welcoming, warm and comfortable. Staff are excellent and lovely, caring and plentiful. Nothing seems to be too much trouble.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased with the home and the service we provide.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Friend of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

The staff are polite, friednly. The home is run to a very high standard as one would expect, should I need to go down this road, I could not think of anywhere better.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased that you are happy with the staff and the home. You would be most welcome to come and stay with us here at Lilac Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Wife of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

I always find the staff very pleasant and helpful. They manage my husband very well and I do know he can be difficult. He is always kept clean and tidy and speaks very well of the way he is treated by the staff.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your very kind comments. I am pleased that both you and your husband are happy with the care given by our staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Husband of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

My wife who suffers from physical weakness and dementia has now been nearly a year in Lilac Lodge. In the time she has been treated with care and compassion. The staff are lovely from top to bottom and a credit to Kingsley. I can come away from The Lodge knowing my wife is safe, warm and cared for. Well done to all staff at Lilac Lodge.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

It is lovely to know that you are happy with the staff team at Lilac Lodge and that you have no concerns about leaving her in our care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S P (Friend of Resident) published on 25 September 2024 Submitted via Postal Card
Overall Experience

I visited my friend's mother today. I have visited her before at other care homes. I thought Lilac Lodge was lovely. It was so light and exceptionally clean, it had no smells and seemed to have plenty of staff who were very friendly and efficient. How nice to see older people in such a caring place. I'm sure my friend was very pleased to hear her mother was being taken good care of.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are very proud of the home and the staff. We are delighted to hear that you were pleased with your experience of visiting Lilac Lodge and the care and support given to the residents by the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kaye G (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card
Overall Experience

This home is amazing, the staff is so friendly and feels like a home from home.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your very kind review. We are happy that you feel that Lilac Lodge is a home from home as this is what we hope residents and their loved ones feel when they visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan R (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card
Overall Experience

My dad came to Lavender Cottage in February. He has settled in well, thanks to the care of the staff who look after him. Nothing is too much trouble.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

We are pleased that you are happy with the care and support that your dad receives from our staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosie G (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card
Overall Experience

Dad came to Lavender Cottage on a week's respite, he went in not really with it and came out a new man, he looked so well for even just having a week of fabulous food, company, really well-looked after, staff were very friendly, could not fault anything.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your very kind review. It is lovely to hear from families that they are happy with the service that we provide.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra F (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience
Caring staff.
Nothing is too much trouble.

Mum's needs are always met.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We aim to provide the standard of care that the residents loved ones expect, and it is good to know that we are doing well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience
Lilac Lodge is clean and welcoming. The staff are on the whole caring. One member of staff is especially wonderful and professional, but very caring and went out of his way to ensure Mum settled in her new environment.
The activity staff is amazing in ensuring no one is bored.
The food is incredible too. Another lady is very caring too.

I have nothing but praise for the staff, who are probably on a low wage but are always smiling and caring. They are a credit to your company. The fact the house is small helps make it more homely.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. The staff at Lilac Lodge will always do their best to assist residents in settling into their new homes. Our activity coordinator is always busy planning new trips and looking at different activities to provide stimulation to the residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C L (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience
Excellent care home. Always very clean.

Always plenty of staff around. The entertainment for residents is brilliant, there is always something happening including trips out. My mother who did not want to leave her chair for the last few years, has since living at the care home, been on the back of a motorbike, on a boat, on a trip to an acquarium, and many other adventures. She is really enjoying life. We are so glad we chose Lilac Lodge.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We believe that residents should be given the opportunities to try new and exciting activities. It is a delight to hear the residents talking about their trips and seeing them smile.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D C (Son of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

Since arriving at Lavender Cottage, my mum has been happier and more cheerful than she has been for a lot of years. Thank you for looking after her.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. It is lovely to hear from families that they can see that a loved one has settled into their new home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience
The care that my dad receives at Lilac Lodge is excellent. All of the staff know Dad as an individual and always strive to meet his needs.
He is always treated with dignity and respect.
Recently, I had a query which I shared with the manager, and it was dealt with immediately, and I received feedback on what had been put in place for Dad.
I love visiting my dad as I am always made welcome by all of the staff. The home is always clean and has a happy atmosphere.

Thank you to the whole team for doing an amazing job.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your feedback. I will share your very kind comments with the team. We are pleased that you are happy with the home and how your Dad is treated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trudy M (Niece of Resident) published on 30 October 2023 Submitted via Postal Card
Overall Experience

Lovely warm welcome, offered tea and cake on arrival, lovely clean home, our aunty is very happy here and well looked after. Staff are so friendly and kind. Such a nice home for our aunty.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your feedback. We aim to make our residents friends and family feel welcome so that they enjoy their visits with loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from Maureen P (Sister of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

Lovely welcome, my sister always looks so happy and looks very healthy, clean and well-dressed. Lovely cup of tea and cake. The staff is very helpful and always has the time to talk. Outside surroundings always look well-kept and tidy. Seeing my sister happy makes me feel happy on leaving, highly recommend the home to anybody who is interested, would consider this if I needed to get away from my home.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your review. We are pleased that you are happy with the care and support that we provide to the residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H P (Niece of Resident) published on 24 October 2023 Submitted via Postal Card
Overall Experience

Very warm welcome on arrival, staff are very friendly and so helpful, received a cup of tea and a lovely piece of cake. The home looks clean and very tidy, lovely to see photos on social media of my aunt joining in and having loads of fun. My aunt always looks so well and healthy and would highly recommend it to others if they were looking for a relative. Such a lovely place, pleased for Aunty.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

We are pleased that you felt welcomed when you visited the home. We are always looking for meaningful activities and we love seeing the residents having fun and laughing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G M (Son of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

From the initial telephone call enquiring about a room, the follow-up care has been impeccable. The initial assessment was thorough and informative and was followed up very quickly about the availability of a room and he was moved in very quickly. We were able to plan ahead and with great help from a couple of members of staff moved his belonging before his arrival to ease the move on the day. Since arriving the friendliness care and empathy of the staff have been fantastic. Thank you.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your kind review. We know that the transition to a residential home can be a difficult time for relatives and I am pleased that you were happy with the service and care provided.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H M (Granddaughter of Resident) published on 26 May 2023 Submitted via Postal Card
Overall Experience

From Grandad getting here and glistening straight away, the staff have been amazing. Dealt with professionally and compassionately. We have been aware of everything going on and so welcomed every time. Everyone is so caring, not just to Grandad bit us family too. All staff are very helpful.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your kind review. We do have a lovely staff team, and I am glad that you were happy with the care and support offered by our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline C (Daughter of Resident) published on 12 May 2023 Submitted via Website
Overall Experience

My mum has been in Lilac Lodge for five weeks and what lovely staff and great care, nothing is too much trouble. My mum has been made feel right at home and is really settled in. Great food, lovely rooms. Would recommend this care home to any friend or family, first-class.

Reply from Lilac Manager, Home Manager at Lilac Lodge Care Home

Thank you for your kind feedback. We are delighted that your mum is settled and that you are happy with Lilac Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 October 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Lilac Lodge Care Home.

Upcoming Events

There are no upcoming events for Lilac Lodge Care Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Lilac Lodge Care Home.

Meet the Team (4)

Zena Stotter
Zena StotterJob Title:Home ManagerJoined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.

I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.

In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.

I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley Shaw
Kimberley ShawJob Title:Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Kristie McHugh
Kristie McHughJob Title:Administrator

I joined Lilac Lodge in March 2026 and have over 10 years of experience working in health and care settings, including 3 years in administrative roles. I enjoy the variety my role offers, as well as the opportunity to solve problems and support the day-to-day running of the home. What I enjoy most about working at Lilac Lodge is its warm and welcoming atmosphere. Since joining, I have enjoyed becoming part of a friendly and supportive team that genuinely cares about our residents. Outside of work, I enjoy baking and spending quality time with my family.

Becky Adams
Becky Adams Job Title:Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years of experience working in residential care homes and feel I have the knowledge and experience to provide well-balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly, and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone.

In my spare time, I love to travel to different places. I also enjoy trying different restaurants and cake making.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilac Lodge Care Home to verify any information. View our terms and conditions. Lilac Lodge Care Home has an Enhanced Service -more info.