Lilac Lodge & Lavender Cottage Care Home

9-11 Gorleston Road, Lowestoft NR32 3AA
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9.8 69 Reviews
  • Lilac Lodge & Lavender Cottage Care Home, Lowestoft
Lilac Lodge & Lavender Cottage Care Home is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.
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Care Provided by Lilac Lodge & Lavender Cottage Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1338
  • Self-Funded Residential Dementia Care: £950 – £1338
  • RESPITE Self-Funded Residential Care: £950 – £1338
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1339

* Subject to assessment

These prices are only a guideline, please contact Lilac Lodge & Lavender Cottage Care Home to find out the exact price for your requirements.

Contact Lilac Lodge & Lavender Cottage Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lilac Lodge & Lavender Cottage Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zena Stotter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Lilac Lodge & Lavender Cottage Care Home Reviews (69)

9.8

Lilac Lodge & Lavender Cottage Care Home has a Review Score of 9.8 (9.813) out of 10, based on 24 reviews in the last 2 years.
Over all time Lilac Lodge & Lavender Cottage Care Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Lilac Lodge & Lavender Cottage Care Home
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Total of 69, showing 21-40
Review from Sandra F (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff.
Nothing is too much trouble.
Mum's needs are always met.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your review. We aim to provide the standard of care that the residents loved ones expect, and it is good to know that we are doing well.
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Review from J H (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lilac Lodge is clean and welcoming. The staff are on the whole caring. One member of staff is especially wonderful and professional, but very caring and went out of his way to ensure Mum settled in her new environment.
The activity staff is amazing in ensuring no one is bored.
The food is incredible
too. Another lady is very caring too.
I have nothing but praise for the staff, who are probably on a low wage but are always smiling and caring. They are a credit to your company. The fact the house is small helps make it more homely.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your review. The staff at Lilac Lodge will always do their best to assist residents in settling into their new homes. Our activity coordinator is always busy planning new trips and looking at different activities to provide stimulation to the residents.
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Review from C L (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Always very clean.
Always plenty of staff around. The entertainment for residents is brilliant, there is always something happening including trips out. My mother who did not want to leave her chair for the last few years, has since living at the care home, been on the back of
a motorbike, on a boat, on a trip to an acquarium, and many other adventures. She is really enjoying life. We are so glad we chose Lilac Lodge.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your review. We believe that residents should be given the opportunities to try new and exciting activities. It is a delight to hear the residents talking about their trips and seeing them smile.
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Review from D C (Son of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Lavender Cottage, my mum has been happier and more cheerful than she has been for a lot of years. Thank you for looking after her.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your review. It is lovely to hear from families that they can see that a loved one has settled into their new home.
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Review from J R (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my dad receives at Lilac Lodge is excellent. All of the staff know Dad as an individual and always strive to meet his needs.
He is always treated with dignity and respect.
Recently, I had a query which I shared with the manager, and it was dealt with immediately, and I received feedback
on what had been put in place for Dad.
I love visiting my dad as I am always made welcome by all of the staff. The home is always clean and has a happy atmosphere.
Thank you to the whole team for doing an amazing job.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your feedback. I will share your very kind comments with the team. We are pleased that you are happy with the home and how your Dad is treated.
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Review from Trudy M (Niece of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely warm welcome, offered tea and cake on arrival, lovely clean home, our aunty is very happy here and well looked after. Staff are so friendly and kind. Such a nice home for our aunty.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your feedback. We aim to make our residents friends and family feel welcome so that they enjoy their visits with loved ones.
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Review from Maureen P (Sister of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcome, my sister always looks so happy and looks very healthy, clean and well-dressed. Lovely cup of tea and cake. The staff is very helpful and always has the time to talk. Outside surroundings always look well-kept and tidy. Seeing my sister happy makes me feel happy on leaving, highly recommend
the home to anybody who is interested, would consider this if I needed to get away from my home.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your review. We are pleased that you are happy with the care and support that we provide to the residents.
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Review from H P (Niece of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome on arrival, staff are very friendly and so helpful, received a cup of tea and a lovely piece of cake. The home looks clean and very tidy, lovely to see photos on social media of my aunt joining in and having loads of fun. My aunt always looks so well and healthy and would highly recommend
it to others if they were looking for a relative. Such a lovely place, pleased for Aunty.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeWe are pleased that you felt welcomed when you visited the home. We are always looking for meaningful activities and we love seeing the residents having fun and laughing.
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Review from G M (Son of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial telephone call enquiring about a room, the follow-up care has been impeccable. The initial assessment was thorough and informative and was followed up very quickly about the availability of a room and he was moved in very quickly. We were able to plan ahead and with great help from
a couple of members of staff moved his belonging before his arrival to ease the move on the day. Since arriving the friendliness care and empathy of the staff have been fantastic. Thank you.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your kind review. We know that the transition to a residential home can be a difficult time for relatives and I am pleased that you were happy with the service and care provided.
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Review from H M (Granddaughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From Grandad getting here and glistening straight away, the staff have been amazing. Dealt with professionally and compassionately. We have been aware of everything going on and so welcomed every time. Everyone is so caring, not just to Grandad bit us family too. All staff are very helpful.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your kind review. We do have a lovely staff team, and I am glad that you were happy with the care and support offered by our team.
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Review from Pauline C (Daughter of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Lilac Lodge for five weeks and what lovely staff and great care, nothing is too much trouble. My mum has been made feel right at home and is really settled in. Great food, lovely rooms. Would recommend this care home to any friend or family, first-class.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your kind feedback. We are delighted that your mum is settled and that you are happy with Lilac Lodge.
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Review from P M (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came to Lilac Lodge & Lavender Cottage Care Home for some respite as I'm his sile carer and need to catch up on some sleep. I have found everyone at the lodge caring, considerate, helpful and very friendly. The meals are excellent and lots of variety. There is a good variety of activities if the
residents wish to join in.
Reply from Lilac Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your lovely review. We are pleased that you are happy with the care and support we provide at Lilac Lodge.
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Review from Anne K (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with the care my elderly mother received during her five week respite stay at Lilac Lodge.
The care home was bright clean and tidy on the weekly visits I made to see her. The staff were always helpful and welcoming. I would have no hesitation in using Lilac Lodge again if the need
arises. Overall an excellent facility.
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Review from Nicola D (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with Lilac Lodge. Mum enjoyed her two weeks' stay. We found the staff warm and friendly. Everywhere was very clean. Mum enjoyed the excellent food, there was plenty to do, and she did join in a bit, which we were very pleased with. We would recommend Lilac Lodge to people and thank
you to everyone who took such good care of Mum.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your very kind comments. It was a pleasure to have your mum stay with us at Lilac Lodge.
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Review from Julia B (Friend of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the elderly mother of my best friend while she was poorly in hospital. He husband has to organise emergency respite for her so that on discharge, his wife, who looked after her elderly mother could rest. I found the assessment and respite placement, where I visited on four occasions to be
of a very high standard of care. Staff were friendly and helpful and really took time to get to know the lady. She enjoyed some lovely food, and her room was spotless and very comfortable. I would recommend Lilac Lodge to others with confidence.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your very kind comments. We are pleased that you were happy with the service provided.
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Review from John W (Son of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been excellent. Staff were so helpful and polite. My mother is very happy, and that is all that matters. Food always looks great, and the dining area is very clean. It tastes great too. Security and public health seem to be at the forefront of the homes mind. I love my mum being here,
and staff engagement is second to none.
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Review from S W (Daughter-in-law of Resident) published on 21 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother-in-law arrived at Lilac Lodge, she was suffering from increasing immobility and, although mentally alert, struggling with living on her own. With the support of the team, she has progressed to a point of returning to her own home with a live-in carer. The team have worked hard, including
her, in numerous activities, which has lifted her spirits a great deal. I think she has benefited from the respite care taken at Lilac Lodge.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeWe are happy that your mother-in-law is doing well and managing at home with her live-in carer following her stay at Lilac Lodge. It was a pleasure to have her stay with us.
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Review from D H (Son of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful and caring staff. Lovely home.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeThank you for your review. I am pleased that you are happy with the staff and Lilac Lodge.
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Review from Judith C (Daughter-in-law of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, helpful always happy to help.
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Review from Pamela C (Sister of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our brother is well looked after.
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage Care HomeWe are very pleased that our residents family members know that their loved ones are well looked after at Lilac Lodge and Lavender Cottage.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Lilac Lodge & Lavender Cottage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Lilac Lodge & Lavender Cottage Care Home is calculated as follows: ( (236 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 288 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lilac Lodge & Lavender Cottage Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Zena

Zena Stotter

Job Title: Home Manager Joined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.


I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.


In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.


I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.

Kimberley

Kimberley Shaw

Job Title: Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.

Emma

Emma Gibb

Job Title: Administrator Joined: 2020

Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.

Becky Adams

Becky Adams

Job Title: Chef

I joined the team at Lilac Lodge in March 2023. I have over eight years of experience working in residential care homes and feel I have the knowledge and experience to provide well-balanced meals and cater for the residents who have dietary requirements. The team at Lilac Lodge is very friendly, and my colleagues make me feel very welcome. I feel part of a team here and love working with everyone.


In my spare time, I love to travel to different places. I also enjoy trying different restaurants and cake making.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilac Lodge & Lavender Cottage Care Home to verify any information. View our terms and conditions. Lilac Lodge & Lavender Cottage Care Home has an Enhanced Service - more info.