Mills Meadow

Fore Street, Framlingham, Woodbridge IP13 9DF
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9.9 86 Reviews
  • Mills Meadow, Woodbridge
Rated ‘Outstanding’ by the CQC (August 2019), Mills Meadow care home in Framlingham, Suffolk, offers exceptional, personalised care. The purpose-built home provides residential and dementia care for older people, both permanently and on a short-term basis, as well as compassionate end of life care.

Mills Meadow has stunning lounges, a café with lots of homemade cake, a cinema room, art room and hair salon. All en-suite bedrooms are beautifully decorated and furnished, and residents can bring their own possessions and furniture to make their room feel more like home.

The lifestyle team works hard to guarantee residents and day club members always have something fun to do, with regular activities, entertainment and outings in the minibus.
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Care Provided by Mills Meadow

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1830
  • Self-Funded Residential Dementia Care: from £1925
  • RESPITE Self-Funded Residential Care: from £1830
  • RESPITE Self-Funded Residential Dementia Care: from £1925

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mills Meadow to find out the exact price for your requirements.

Contact Mills Meadow to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mills Meadow to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kate Smith (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1988

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • On site

Mills Meadow Reviews (86)

9.9

Mills Meadow has a Review Score of 9.9 (9.903) out of 10, based on 30 reviews in the last 2 years.
Over all time Mills Meadow has 86 reviews.

Overall Experience
  • 70
  • 14
  • 1
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Date Published
  • 86
  • 6
  • 13
  • 30
  • 56
Reviewer Connection to Mills Meadow
  • 26
  • 14
  • 11
  • 7
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Total of 86, showing 81-86
Review from Carol B (Daughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been at Mills Meadow, the care given to him has been exemplary, kind and loving. The atmosphere in the last three to four weeks has really improved with the changing and renewal of staff. I could not wish for more complete care. Every need is lovingly cared for. My grateful thanks
to everyone from management to care staff equally.
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Review from M A (Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was disappointed with the care I received. Prior to going to into the home I was assessed for my dietary requirements and the amount of care I needed, I do not feel these were provided. I did not have assistance with showering or dressing. The food I need, soya milk, rye bread were not provided until
15th/16th, consequently I had stomach pains for 2 days. Also being vegetarian these meals were non existent, fish was provided. Quantity and quality poor. Staff cheerful and kind but service poor. Food brought by hand and not on a tray table for eating not always "set" properly. I did not consider it value for money, certainly not worth £1000!!!
Reply from Marie Reeve, Deputy Manager, Mills Meadow at Mills Meadow
Thank you for taking the time to review our service. We would like to thank you for your constructive feedback and will endeavour to look into the issues you have raised. A member of the senior team…read more
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Review from J S (Sister of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its a very nice place and they are all looked after very well. All the people are very nice. The food is very good too and the staff.
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Review from L J (Relative of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time we have visited we have been made to feel welcome. The staff are friendly and kind. The chef is amazing, the food always looks great, the cakes are delicious. The garden is pretty, roll on summer!!
Granddad likes it here which is important, we know he is in safe hands and has a laugh and
banter with the staff. Such good company for him. Thank you.
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Review from Mary B (Mother of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mills Meadow has ticked all the boxes for me as a good choice of home for my mother. The staff, down to kitchen staff, cleaners etc. always are happy and helpful. The home is clean, food is good, a place I would recommend, and if need be, come into.
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Review from Daphne I (Sister of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very caring to my sister. The bedroom and bathroom are excellent and kept very clean, all her clothes are kept washed and ironed beautifully. Meals are very good and tasty. My sister gets all the help she needs! Thanks very much to all at the home.
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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Mills Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Mills Meadow is calculated as follows: ( (321 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 352 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mills Meadow is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Kate

Kate Smith

Job Title: Home Manager Joined: 2024

I’ve worked at Care UK since November 2005.


I absolutely love this organisation and what it stands for. Being promoted to the role of Home Manager at Mills Meadow has been the highlight of my career. Before this, I was the Deputy Manager of Care UK’s Britten Court.


As Home Manager, I believe it’s important to create good relationships with all team members and residents in the home, as well as relatives. You need to be approachable, understanding and sympathetic, but also firm when needed. As well as achieving all the relevant qualifications for this role, I’m trained as a Red Umbrella mental health first aider.


The most important part of my role is ensuring that the highest quality care is provided for residents at all times.


I love seeing residents happy in their homes – it's a sign that the team is doing a good job. I’m proud to be able to make a difference to so many people’s lives in my role.

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