Mills Meadow, Woodbridge, Suffolk
Mills Meadow, Woodbridge, Suffolk
Mills Meadow, Woodbridge, Suffolk

Mills Meadow provides care for those living with Alzheimer’s and other forms of dementia and is a warm and welcoming care home, delivering residential, respite and day care for older people.

Located in Framlingham, Suffolk, Mills Meadow is a short drive from Woodbridge, with its many high street shops, restaurants and interesting places to visit. The seaside and the beautiful Constable Country are also close by.

All team members receive regular training to ensure they are up-to-date with good care practice as they support residents with professional, personalised and inclusive care in a friendly, relaxing environment.

Mills Meadow boasts a variety of communal areas and facilities where residents can relax, socialise, pursue hobbies and access a range of stimulating entertainment. There are comfortable lounges, dining rooms, quiet sitting areas and even a hair salon. Residents can also enjoy the beautiful landscaped gardens, which feature mature trees, shrubs and flowerbeds.

The resident’s room at Mills Meadow is tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish and can bring their own possessions to help them feel completely at home. Each room also features a flatscreen TV and a 24-hour nurse call system.

Activity based care is at the heart of Mills Meadow. Residents are encouraged to carry on enjoying the hobbies they love and many discover new interests or just enjoy getting to know other residents.

Chefs pride themselves on producing fresh, seasonal, delicious meals every day and are always cooking up something special to celebrate a birthday, anniversary or special occasion. Individual dietary requirements are catered for and a good selection of tasty snacks, cakes, fresh fruit and refreshments are on offer.

Group: Care UK Nursing & Residential Care Services

Person in charge: Marie Reeve (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Mills Meadow: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Mills Meadow has a Review Score of 9.1 (9.057)

The Review Score of 9.1 (maximum of 10) for Mills Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Mills Meadow in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.64 for Mills Meadow is calculated as follows: ( (218 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 286 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Mills Meadow is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    5
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mills Meadow?

  • Extremely LIKELY
    22
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Mills Meadow

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Mills Meadow agreed to take mother from hospital after a stroke because she was already a member of their day club. She was very poorly but they quickly made her feel cared for, comfortable and cleared up problems of soreness and lack of cleanliness left from the hospital.
Their care and communication could not be faulted - even coming on days off to see how she was. Her last weeks were vastly better at Mills Meadow than they would have been elsewhere and we were all treated with dignity and love.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother and I would like to thank Mills Meadow staff for the care of our parents. The management and office staff have been so helpful with the transition from home to care home and especially to me their daughter, giving me support in a difficult time.
It's been a long time since we have seen both our parents, especially our mum, who now has dementia, smile so much. That is also down to daycare staff who have given Mum a chance to have a life for herself after caring for Dad for a number of years and a chance to meet old friends and new.
Thank you.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I travelled from New Zealand to visit a family member. I was impressed by the staff who were caring, friendly and interested but also professional. Due to the warmth of the staff, it felt very welcoming and I appreciated the fact that they see family as important.

The physical layout offers numerous different environments to meet with residents. The rooms are spacious with nice decor and outlooks. The staff are attentive and responsive. Parking was easy and the security system was very clear and well organized. People of all ages congregate in the cafe area and outdoor courtyard. The spacious lawn allowed us to have a pleasant walk through the grounds. I had lunch and had a very nice salad and new potatoes.

I leave confident that he is in safe hands and is well cared for. More importantly he seems very happy and he has established good relationships with all the staff. It was good to be hosted by him in his home. Mills Meadow create an atmosphere that made it feel like his home.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My huge thanks and deep appreciation to management and staff at Care UK in Framlingham. Their combined efforts, especially on my birthday, 23rd December and Christmas, were overwhelming, to say the least. Such kindnesses and considerations can be rather thin on the ground these days - but not in Framlingham

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has dementia. From the moment she arrived at Mills Meadow she felt happy and safe. Each time I visit she asks me if I am taking her home - she is always delighted that she doesn't have to return home and can remain at Mills Meadow!. The staff are wonderful throughout - they really do care. The atmosphere is always very warm and welcoming from the moment you arrive at the care home. Dementia is very difficult to live with but the care and expertise at Mills Meadow have been a revolution. My mother is happy and the staff are always at hand 24/7.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When my mother came in to start with I was concerned about how she would react and settle and am relieved that this has all turned out to our complete satisfaction. The staff are very smiley and nothing seems too much trouble. The idea of having chickens in the garden and goldfish in the sitting room helps to make it a true home. The companionship between fellow residents is amazingly close. They care about each other a lot and the outings for a cup of coffee in the town centre are just superb.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Although mum's behaviour was often very challenging, the Mills Meadow staff responded with immense professionalism, patience, understanding. Day and night, the kindness given to mum could not have been bettered. They also supported me tirelessly too, helping to bring to bear due to external agencies needed to help mum in her battle with dementia.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are cheery and helpful. They take a real genuine interest in the residents. They were always willing to provide services such as lunch or coffee for us in the Mere Cafe when I came to visit my friend in residence. The facility is clean and homey, I feel my friend is being well looked after.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Wonderment! Like coming into a hotel. Nursing staff really do care for us. The rooms are a good size with a shower and a toilet. Care proven here xxx

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was extremely anxious and very sad about the prospect of respite care for my mother, but after two years of full time care for her, I found myself exhausted and weighed down.
First step; Daycare. Wow! I was completely surprised. Daycare at Mills Meadow was not about dumping my mother, so I could have a break, it was about giving her a treat! A lovely day with varied activities in a safe and beautiful environment with the friendliest, warmest professional care.
Now in respite care, my mother continues to receive the best of care. 'They look after me' she told me. That's the proof for me of a good care home. The best.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An oasis is one of East Anglia's prettiest towns, only opened recently and this shows in the quality and range of facilities, backed up by energetic staff this makes it ideal for respite care.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Mills Meadow is like a jewel in the crown of Framlington town.
A new build with a high specification with many comfortable public rooms and bedrooms. There is always a welcome by a member of staff as you enter the building and you are immediately offered a hot drink. My mother has been there for 6 weeks now and has settled in well. "The food is amazing" she says.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My mother has vascular dementia and has been in Mills Meadow care home since last September. I cannot praise the management or staff enough for the attention they give her and so supportive to me when I have been upset because of how mum is. The place is always so clean and such a happy atmosphere. I have taken several friends over there to see mum and they all remark on what a lovely place it is. I can only speak very highly of the home, brilliant.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everybody here seems to be very happy, friendly. Activities, fantastic. Staff very helpful and caring.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since the change in management I've noticed such a change in the atmosphere in the residents and staff. Such a happy place now. Very welcoming and friendly (all staff).

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As mum declined both mentally and physically, we were comforted in that we knew she was being taken care of by kind and caring people. This was true to the very end. No matter what time of day we came by, mum was always comfortable, safe and content.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Being disabled the fact that my mother was in a safe, reliable and caring environment meant a lot to my peace of mind, and my brother and sisters.
Mills Meadow was a heaven of peace and tranquillity. My mother was happy, safe and well cared for. Although the choice for Mills Meadow wasn't mine, but social services, I had no complaints and if I had the choice it would have been no different. Many, many thanks for everything.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nobody wants to be in a home but are grateful that when they need it, it is there for them.

How likely would you be to recommend Mills Meadow? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my father has been at Mills Meadow, the care given to him has been exemplary, kind and loving. The atmosphere in the last three to four weeks has really improved with the changing and renewal of staff. I could not wish for more complete care. Every need is lovingly cared for. My grateful thanks to everyone from management to care staff equally.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was disappointed with the care I received. Prior to going to into the home I was assessed for my dietary requirements and the amount of care I needed, I do not feel these were provided. I did not have assistance with showering or dressing. The food I need, soya milk, rye bread were not provided until 15th/16th, consequently I had stomach pains for 2 days. Also being vegetarian these meals were non existent, fish was provided. Quantity and quality poor. Staff cheerful and kind but service poor. Food brought by hand and not on a tray table for eating not always "set" properly. I did not consider it value for money, certainly not worth £1000!!!

How likely would you be to recommend Mills Meadow? Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Very Poor

Marie Reeve, Deputy Manager, Mills Meadow at Mills Meadow responded to this review on 30 Mar 2016:

Thank you for taking the time to review our service. We would like to thank you for your constructive feedback and will endeavour to look into the issues you have raised. A member of the senior team at the home will be in touch with you shortly to discuss with you in person.

Its a very nice place and they are all looked after very well. All the people are very nice. The food is very good too and the staff.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mills Meadow has ticked all the boxes for me as a good choice of home for my mother. The staff, down to kitchen staff, cleaners etc. always are happy and helpful. The home is clean, food is good, a place I would recommend, and if need be, come into.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Each time we have visited we have been made to feel welcome. The staff are friendly and kind. The chef is amazing, the food always looks great, the cakes are delicious. The garden is pretty, roll on summer!!
Granddad likes it here which is important, we know he is in safe hands and has a laugh and banter with the staff. Such good company for him. Thank you.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very caring to my sister. The bedroom and bathroom are excellent and kept very clean, all her clothes are kept washed and ironed beautifully. Meals are very good and tasty. My sister gets all the help she needs! Thanks very much to all at the home.

How likely would you be to recommend Mills Meadow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

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Care Home Idol 2016

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