Norwood

14 Park Road, Ipswich IP1 3ST
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9.8 105 Reviews
  • Norwood, Ipswich
MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich daily life, making Norwood a place where friendships flourish and residents feel truly at home.

The gardens serve as an inviting extension of the home, offering a vibrant and peaceful setting for residents. With beautifully landscaped flowerbeds, tranquil patios, and sensory elements like wind chimes, the outdoor spaces provide a serene environment for activities such as gardening and relaxation. The gardens are also a hub for community events, including seasonal fairs, fundraisers, and outdoor games that bring people together.

The home offers personalised dementia care in a warm, welcoming environment, where residents enjoy privacy in single ensuite rooms and social opportunities in communal lounges and tea bars. Enrichment activities like music therapy, robotic pets, and a sensory garden enhance daily life, fostering joy and engagement.

Norwood provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Norwood are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1224 – £1679
  • Self-Funded Residential Dementia Care: £1545 – £2000

These prices are only a guideline, please contact Norwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (44)

Norwood Reviews (105)

9.8

Norwood has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years.
Over all time Norwood has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norwood
  • 40
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Total of 105, showing 1-20
Review from Lisa C (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum resided at Norwood for 3 yrs 9 months until her death on 24th October 2024.
We were always very happy with how she was treated, looked after and helped to be involved in the various activities on offer.
She had a very cheery disposition, always singing (sometimes just to herself!), which probably
endeared her to many of the staff and residents.
We found all the staff to be very helpful, friendly and approachable - whenever there was an issue, it was always dealt with speedily and satisfactorily.
On the experience we have had, we have recommended the setting to friends who have been looking for local care home recommendations.
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Review from Stephen F (Son-in-law of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we reached a time when independant living for my mother-in-law was not possible, after research, we turned to Norwood.
The choice exceeded our expectations for so many reasons, from the initial home visit by a manager and senior carer through to my mother-in-law becoming a settled resident and
so pleased to be living at Norwood.
All the staff and managers have been fantastic. What is most striking is the calmness, care and compassion shown, with care and personal needs tailored to her health and personality.
The freshly cooked and prepared food has been very well received, helping to maintain a well balanced diet with all the health benefits.
The room is clean and spacious. It had been freshly decorated for her arrival and we had the opportunity to personalise it which assisted her with the change.
The location is excellent. There is a conservatory that overlooks Christchurch Park, as does a wonderful veranda. Sitting in either location you feel in touch with the wider community.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely feedback, your experience of Norwood and the staff. We are so glad you chose us. I will make sure your comments are shared with the whole team.

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Review from Anita B (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Norwood 8 weeks and we are very impressed with the care she receives and the number of staff on shift at any given time. The staff are all very helpful and are so good with the residents. The communication with relatives is excellent and we are so happy to have found such a lovely home
for mum
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to share your experience, we are so glad Mum has made Norwood her home. I will share this lovely feedback with the team.

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Review from Terry S (Son of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents stayed at Norwood for respite care whilst I was on holiday. They're both nearly in their 90s, and getting frail and confused, so I wanted to be sure they'd be safe and looked after when I wasn't in the country.
Mum managed to make some friends during her stay, and was fairly sociable. Dad
is a bit of a stick-in-the-mud and was happy to stay in their room for most of the time, despite efforts from me and the staff to get him to join in with everyone else.
The staff at the home are excellent; they engaged with my parents very well, and always had time to have a chat and a joke with them.
They don't get much of a mention, but the managers at the home work very hard, ensuring everything runs smoothly and joining in with the day-to-day care of the residents.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, we are so pleased that Mum & Dad have now made Norwood their forever home following their respite stay with us. I will ensure you comments are shared with the team here.

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Review from Peter Z (Husband of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would to thank all the staff at Norwood in Ipswich for their care and attention to my wife.
All the staff are pleasant and efficient and do their utmost to make life interesting and comfortable
for the residents.
The home is well-run and clean and the menus are varied, nutritious and suitable.
I
have no worries or concerns when leaving after a visit that she will be well looked after and happy.
Many thanks for all your dedication.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to leave a review of your experience, we are so pleased that you chose us to take care of your wife. I will share your comments with the team, thank you again.

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Review from Reg W (Brother of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to say thank you for the care you have given to my sister. I have only been able to visit her once a year, as I live in Shrewsbury, but each time I have visited, she has said how grateful she has been for her opportunity to live in a Methodist Home.
My daughter has been equally impressed
by the consideration you have given to my sister and how it has been the little things that have helped her to live as active a life as possible with her eyesight problems as she reached the end of her life on earth.
I know that she could be a rather 'fussy' person with strong views but despite that, I know that she was appreciative of your care and I want to add my thanks to all of the staff who had contact with her.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind review, we spent many years caring for your sister, she was very much part of our community, I will share this with the whole team, we are very grateful.

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Review from D B (Son of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very compassionate care for my Mum at the end of her life.
Throughout Mum's stay at Norwood, she had always been treated extremely well and she never complained about anything, which we were very pleasantly surprised at!
Well done Norwood, you should be very proud.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review, it is really appreciated. I will be sure to pass your message on to the care team.

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Review from T P (Husband of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has suffered from Alzheimer's for many years and is now a resident at Norwood. She is quite contented living there and is well looked after. Whenever I visit there are always staff around to help if needed and my wife is always kept clean. The staff are all very friendly and helpful. There are
entertainments and activities throughout the week.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to Safety/Security, Rooms and Value for Money.

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Review from Cathy A (Sister of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother moved to Norwood in March 2022. He has received very good care and is very happy with all of the staff members who are very patient and kind. He needs some additional care and this is provided with no problems at all.
He likes to sit and watch TV all day, which to be honest is all he did
at home, so he is happy that he can continue to do that. I would prefer that he walked more and joined in the various activities of which there are many, suited to all interests, but he has never been very sociable and persuading him to do something he doesn't want to do has always been an uphill battle.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to Overall Experience, Safety/Security, Rooms and Value for Money.

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Review from Zoe W (Daughter-in-law of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has settled in well and is very happy. He says the food is very good and he enjoys a glass of beer with his lunch! The staff are all excellent and very approachable. Communication is also excellent.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to, cleanliness, activities and value for money.

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Review from T T (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood is an excellent care home. From the initial visit, the welcome Dad received when he moved into the Norwood and the kindness and respect shown to him by ALL the staff regardless of their role was exceptional. It was always a relief to know he was being so well looked after. I will forever be
grateful for not only the care given to Dad but for the support I received during his end-of-life care. You are a team of lovely caring people. Thank you.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to food and drink, and rooms.

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Review from Patricia M (Wife of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is being very well cared for by the carers who are all friendly, helpful and competent. The food is excellent and there are activities most days for the residents to enjoy if they wish to. When my husband requested a doctor's visit, this was arranged for the following week. As his wife, I
can visit at any time of day and am always welcomed by the care staff.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for leaving a 5-star review, it is much appreciated.

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Review from Clare B (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Norwood in January 2021 during Covid lockdown. From the moment we were met by staff at the door when we dropped her off there, to her death in March 2024 we have nothing but praise for this care home. I am a retired GP with experience working with staff at care homes and I was very
impressed by the caring ethos of Norwood managers and staff. Mum was treated with dignity and respect, and her dementia was managed with calm reassurance and loving cajolment at times of anxiety. We were informed of any falls and injuries and these were always managed appropriately with ambulance and GP involvement as required. During her eventual decline over a 3 week period the care she received was exemplary. Well done to all staff at Norwood!
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, it was our absolute pleasure to have cared for Mum, we are lucky you chose us. I will pass your comments on to the whole team.

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Review from David B (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Norwood Ipswich at the beginning of June 2024 for a trial period. She is wheelchair-bound and aged 90. We the family have appreciated all the staff, their caring attitude and great patience. The quality of the food is excellent and having a communal dining room is so nice after Mother
has spent years dining alone. There is a full and varied program of activities available which our mother does make use of.
My sister is a professional caterer at another care home and has also been very impressed.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, we are so pleased Mum is happy and settled here at Norwood. I will pass your comments on to the whole team.

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Review from Ann S (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood is a fabulous Care Home and I would thoroughly recommend it. From our very first visit we were extremely impressed with all members of staff - from the home manager right through to all the carers, activity leader, laundry staff etc. They were professional, friendly and helpful. Sadly my mother
was only in the home for a short while, but we are so grateful that her final days were happy and she was so well supported. Thank you to each and every one of you.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you very much for choosing Norwood and your lovely comments, I will share with the whole team.

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Review from Debbie P (Granddaughter of Resident) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find respite care for my very elderly and vulnerable grandmother.
As we walked in for our visit we immediately felt the calm and restful atmosphere - it felt cosy and comfortable. The carer showing us around knew all the residents and could tell us why they weren't in their rooms because
she knows the residents and spends time with them. We got a real sense that the staff knew the residents and cared about them. This held good for the entire stay. My nan is comfortable, safe and extremely well cared for. They respect her privacy and independence where possible. There are daily activities for her to take part in if she wishes - mostly music focused which she loves.
It is difficult to trust 'strangers' with the care of a much loved family member but I am extremely happy with the choice to use Norwood. When we cannot be there we feel confident that my nan is very safe. I cannot recommend Norwood, the leadership team and the staff highly enough.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review, we are glad you chose Norwood. I am so pleased that your grandmother has chosen to stay with us permanently. I will share your comments with the team.

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Review from Pam M (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Norwood for over 3 years now and continues to be treated with the utmost respect, care and kindness from all of the friendly team of staff. I highly recommend Norwood because every person working there, whether it is for laundry, catering, management, admin, nursing, caring, activities,
cleaning, maintenance etc. all create a welcoming relaxed atmosphere for Mum and all her visitors. Their care helps Mum feel safe and to 'live well' with dementia. The support given to me is much appreciated too. The staff keep family informed of any issues and demonstrate professionalism, positivity and patience. Mum particularly enjoys the numerous activities, especially music in the beautiful lounge area. The family can relax knowing Mum is well looked after. Thank you.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely review, it is our pleasure to care for your mum, and we appreciate all the support you give to Norwood. I will share your comments with the whole team.

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Review from Richard S (Son of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just become a resident of Norwood, having broken her arm at the age of 96 and suffering with Alzheimer's she couldn't manage at home by herself any more. Whilst offering a degree of reluctance about going into a care home she is settling in. The staff are fantastic, caring and very cheerful
even though she provides them with challenges I am sure they could do without. Even Mum acknowledges the service they provide, the facilities and the gardens are second to none. The choice of meals and the activities available for her to participate in are great.
Norwood definitely helps reduce the stress of looking after elderly parents with their knowledge, experience and care facilities, I'm really glad they had a space available when it was needed.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review. We are very happy that you chose us to care for your Mum, and it was our pleasure to have cared for Dad too. Once again thank you, and I will share this with the whole team.

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Review from R P (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood was an extremely friendly welcoming home. Every member of staff we met, were they management, carer, laundry assistant, or maintenance, always smiled, spoke to us and did anything they could to help. We felt very reassured and welcomed by everyone.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for the positive feedback and your experience, I will share your comments with the whole team.

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Review from Paul G (Son of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Norwood in January 2024. She was instantly made very welcome and in the interim, the staff have taken the time to understand both her physical and emotional needs. The home provides numerous activities, and this, combined with the community dining and lounge areas, has
provided new opportunities for my mother to mix and have something of a social life. The staff have a very positive and cheerful approach to the unique problems encountered by their residents and treat each issue with individual care and patience.
Her accommodation is kept very clean and Mum loves being in her room. She sleeps well at night knowing that if she does need help it is almost instantly available. Visiting is available 24/7 and that the family can join her for meals is doubly reassuring. The home management are excellent in both supporting residents and relatives, providing regular updates and support.
Both my mother, and the family are very happy that they chose Norwood.
Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely comments, I will make sure that I share this with the whole team, and we are very glad that you chose us to care and support your Mum.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Norwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Norwood is calculated as follows: ( (210 Excellents x 5) + (49 Goods x 4) ) ÷ 259 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norwood is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Sarah Clayborough

Job Title: Care Home Manager Joined: 2005

Sarah Clayborough is a long-serving and deeply respected care home Manager at MHA Norwood, where she has dedicated the past 20 years of her life to supporting residents and leading her team with care and compassion. Her journey at Norwood began as a night support worker and progressed through roles as an admin assistant and deputy manager before becoming the home’s manager 12 years ago. Sarah is known for her fair, supportive leadership style and her deep commitment to creating a respectful, nurturing environment for both staff and residents.

Frequently Asked Questions about Norwood

What types of Care is Norwood registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norwood have?

There are 44 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Norwood?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Norwood to the centre of Ipswich?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood to verify any information. View our terms and conditions. Norwood has an Enhanced Service - more info.