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Norwood

14 Park Road, Ipswich, Suffolk IP1 3ST
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Norwood, Ipswich
Norwood, Ipswich
Norwood, Ipswich

MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich...  

Care Provided by Norwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,296 - £1,778N/A
Residential Dementia Care£1,636 - £2,118N/A

Contact Norwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (44)

Norwood Reviews (116)

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9.8

Norwood has a Review Score of 9.8 (9.768) out of 10, based on 25 reviews in the last 2 years. Over all time Norwood has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from Zoe W (Daughter-in-law of Resident) published on 26 November 2024 Submitted via Website
Overall Experience

My father-in-law has settled in well and is very happy. He says the food is very good and he enjoys a glass of beer with his lunch! The staff are all excellent and very approachable. Communication is also excellent.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to, cleanliness, activities and value for money.

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Review from T T (Daughter of Resident) published on 26 November 2024 Submitted via Website
Overall Experience

Norwood is an excellent care home. From the initial visit, the welcome Dad received when he moved into the Norwood and the kindness and respect shown to him by ALL the staff regardless of their role was exceptional. It was always a relief to know he was being so well looked after. I will forever be grateful for not only the care given to Dad but for the support I received during his end-of-life care. You are a team of lovely caring people. Thank you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to food and drink, and rooms.

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Review from Patricia M (Wife of Resident) published on 26 November 2024 Submitted via Website
Overall Experience

My husband is being very well cared for by the carers who are all friendly, helpful and competent. The food is excellent and there are activities most days for the residents to enjoy if they wish to. When my husband requested a doctor's visit, this was arranged for the following week. As his wife, I can visit at any time of day and am always welcomed by the care staff.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for leaving a 5-star review, it is much appreciated.

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Review from Clare B (Daughter of Resident) published on 16 August 2024 Submitted via Website
Overall Experience

My mother moved to Norwood in January 2021 during Covid lockdown. From the moment we were met by staff at the door when we dropped her off there, to her death in March 2024 we have nothing but praise for this care home. I am a retired GP with experience working with staff at care homes and I was very impressed by the caring ethos of Norwood managers and staff. Mum was treated with dignity and respect, and her dementia was managed with calm reassurance and loving cajolment at times of anxiety. We were informed of any falls and injuries and these were always managed appropriately with ambulance and GP involvement as required. During her eventual decline over a 3 week period the care she received was exemplary. Well done to all staff at Norwood!

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, it was our absolute pleasure to have cared for Mum, we are lucky you chose us. I will pass your comments on to the whole team.

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Review from David B (Son of Resident) published on 14 August 2024 Submitted via Website
Overall Experience
My mother came to Norwood Ipswich at the beginning of June 2024 for a trial period. She is wheelchair-bound and aged 90. We the family have appreciated all the staff, their caring attitude and great patience. The quality of the food is excellent and having a communal dining room is so nice after Mother has spent years dining alone. There is a full and varied program of activities available which our mother does make use of.

My sister is a professional caterer at another care home and has also been very impressed.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, we are so pleased Mum is happy and settled here at Norwood. I will pass your comments on to the whole team.

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Review from Ann S (Daughter of Resident) published on 10 July 2024 Submitted via Website
Overall Experience

Norwood is a fabulous Care Home and I would thoroughly recommend it. From our very first visit we were extremely impressed with all members of staff - from the home manager right through to all the carers, activity leader, laundry staff etc. They were professional, friendly and helpful. Sadly my mother was only in the home for a short while, but we are so grateful that her final days were happy and she was so well supported. Thank you to each and every one of you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you very much for choosing Norwood and your lovely comments, I will share with the whole team.

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Review from Debbie P (Granddaughter of Resident) published on 31 May 2024 Submitted via Website
Overall Experience
We needed to find respite care for my very elderly and vulnerable grandmother.
As we walked in for our visit we immediately felt the calm and restful atmosphere - it felt cosy and comfortable. The carer showing us around knew all the residents and could tell us why they weren't in their rooms because she knows the residents and spends time with them. We got a real sense that the staff knew the residents and cared about them. This held good for the entire stay. My nan is comfortable, safe and extremely well cared for. They respect her privacy and independence where possible. There are daily activities for her to take part in if she wishes - mostly music focused which she loves.

It is difficult to trust 'strangers' with the care of a much loved family member but I am extremely happy with the choice to use Norwood. When we cannot be there we feel confident that my nan is very safe. I cannot recommend Norwood, the leadership team and the staff highly enough.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review, we are glad you chose Norwood. I am so pleased that your grandmother has chosen to stay with us permanently. I will share your comments with the team.

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Review from Pam M (Daughter of Resident) published on 16 May 2024 Submitted via Website
Overall Experience

Mum has been living at Norwood for over 3 years now and continues to be treated with the utmost respect, care and kindness from all of the friendly team of staff. I highly recommend Norwood because every person working there, whether it is for laundry, catering, management, admin, nursing, caring, activities, cleaning, maintenance etc. all create a welcoming relaxed atmosphere for Mum and all her visitors. Their care helps Mum feel safe and to 'live well' with dementia. The support given to me is much appreciated too. The staff keep family informed of any issues and demonstrate professionalism, positivity and patience. Mum particularly enjoys the numerous activities, especially music in the beautiful lounge area. The family can relax knowing Mum is well looked after. Thank you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely review, it is our pleasure to care for your mum, and we appreciate all the support you give to Norwood. I will share your comments with the whole team.

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Review from Richard S (Son of Resident) published on 13 May 2024 Submitted via Website
Overall Experience
My mother has just become a resident of Norwood, having broken her arm at the age of 96 and suffering with Alzheimer's she couldn't manage at home by herself any more. Whilst offering a degree of reluctance about going into a care home she is settling in. The staff are fantastic, caring and very cheerful even though she provides them with challenges I am sure they could do without. Even Mum acknowledges the service they provide, the facilities and the gardens are second to none. The choice of meals and the activities available for her to participate in are great.

Norwood definitely helps reduce the stress of looking after elderly parents with their knowledge, experience and care facilities, I'm really glad they had a space available when it was needed.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review. We are very happy that you chose us to care for your Mum, and it was our pleasure to have cared for Dad too. Once again thank you, and I will share this with the whole team.

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Review from R P (Daughter of Resident) published on 10 May 2024 Submitted via Website
Overall Experience

Norwood was an extremely friendly welcoming home. Every member of staff we met, were they management, carer, laundry assistant, or maintenance, always smiled, spoke to us and did anything they could to help. We felt very reassured and welcomed by everyone.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for the positive feedback and your experience, I will share your comments with the whole team.

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Review from Paul G (Son of Resident) published on 9 May 2024 Submitted via Website
Overall Experience
My mother became a resident at Norwood in January 2024. She was instantly made very welcome and in the interim, the staff have taken the time to understand both her physical and emotional needs. The home provides numerous activities, and this, combined with the community dining and lounge areas, has provided new opportunities for my mother to mix and have something of a social life. The staff have a very positive and cheerful approach to the unique problems encountered by their residents and treat each issue with individual care and patience.
Her accommodation is kept very clean and Mum loves being in her room. She sleeps well at night knowing that if she does need help it is almost instantly available. Visiting is available 24/7 and that the family can join her for meals is doubly reassuring. The home management are excellent in both supporting residents and relatives, providing regular updates and support.

Both my mother, and the family are very happy that they chose Norwood.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely comments, I will make sure that I share this with the whole team, and we are very glad that you chose us to care and support your Mum.

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Review from Sally B (Daughter of Resident) published on 13 March 2024 Submitted via Website
Overall Experience
My mother has been a resident at Norwood since last May 2023 - I have found the care and support to be consistent and excellent. All staff have a cheery and caring attitude, they are always helpful and willing.
When Ma first arrived she refused to do anything including leave her room apart from meals - the staff were patient and knowledgeable on how to behave towards new residents and my mother is now comfortable with the routine of the home and often attends the home's excellent and varied activities.
Ma's room is kept in a clean and orderly manner and help is always at hand if she needs assistance with going to the loo, turning on the TV or getting out of her chair.

I am very happy my mother has found residence at Norwood.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for taking the time to leave this review, and for your kind words. I am so happy that Ma has chosen Norwood. I will pass on your comments to the whole team.

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Review from Maureen G (Daughter of Resident) published on 13 March 2024 Submitted via Website
Overall Experience
My mum is well looked after she enjoys activities that the staff encourage her to join in. The activities are varied such as exercises that each resident is encouraged to do and piano sessions my mum enjoys anything related to cooking and I enjoy getting photos of her mixing ingredients. She is very creative and likes to colour and do crafts.
The staff are thoughtful and kind and look after Mum's personal care. She has her nails painted and her hair cut.

I am very happy to recommend Norwood the menus are excellent and Mum is very happy with her room overlooking the park. If I had something to discuss staff are approachable and always kind and thoughtful.

Reply from Sarah Claybrough, Home Manager at Norwood

I am so glad that your Mum is enjoying life with us at Norwood. We are very grateful for your positive feedback. I will make sure your kind words are passed on to the whole team.

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Review from A M (Daughter of Resident) published on 14 August 2023 Submitted via Website
Overall Experience

Mum (88) moved into Norwood in March 2023. She has dementia, multiple health conditions and was no longer safe at home. We are very pleased with how Mum has settled and the kind care she receives. Importantly, Norwood has a relaxed and caring atmosphere; lots of space to wander and some lovely quiet areas: a conservatory, family room, lounges and the garden overlooking Christchurch Park. Great for mum, as she is very sensitive to and disturbed by noise. Mum was a keen churchgoer, in her younger years. The optional, church services, held in the main lounge seem to be perfect for Mum. Activities are held twice daily, 7 days/week, by staff and volunteers. It keeps Mum occupied and dementia-related, negative thoughts at bay. Mum cannot concentrate for very long. She does take part in the simpler activities and those she can observe eg piano playing and singalongs. All in all, a lovely care home, with a Christian ethos and the feel-good factor.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review. We are so pleased that Mum is part of our community and thank you for choosing Norwood to take care of her. I will share your review with the whole team.

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Review from N K (Son of Resident) published on 31 July 2023 Submitted via Website
Overall Experience
My father has now been a resident for 5 months. The level of care has been very good despite his health problems.
The level of communication is also very good and we have been kept informed of any relevant issues or changes by the staff.

They have an excellent range of activities and there is a friendly, welcoming atmosphere in the home.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for taking the time to leave this wonderful review of Norwood. I will share your comments with the team.

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Review from Alison B (Daughter of Resident) published on 23 June 2023 Submitted via Website
Overall Experience

The care and kindness shown to my mum is exemplary. She enjoys the activities and is much more active and stimulated than previously. She enjoys the company and likes her room and the food too. We are very happy with the home so far.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, I will share your comments with the team.

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Review from A R (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

Excellent care home. Well managed across all aspects of the home - overall leadership, finance and admin, care, pastoral support and activities. Efficient, welcoming and swift admission when required urgently. Very, very caring and friendly team of staff who are attentive to people's particular needs and concerns, including catering to particular diets. Good size home to enable individual support and to deliver a wide range of activities which are well thought through. Retains the ethos of MHA and meets people's pastoral needs and interests. Welcoming to visitors. Excellent new conservatory overlooking the park for a quiet retreat or to host visitors. A relaxed and friendly but organised environment.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for this lovely review of Norwood, MHA and all the staff. I will share this with the wider team, and I am so pleased you have had such a positive experience.

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Review from Isabelle W (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card
Overall Experience

My mum moved in at the end of December and received a very warm welcome. The staff have been exceptionally thoughtful. I am especially impressed by their very prompt attention to any medical issues. There is always a calm and friendly but professional and efficient feeling in the home.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely review, we are so pleased that Mum is settling in well and you all feel welcome. I will pass on your comments to the wider team.

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Review from J H (Wife of Resident) published on 3 January 2023 Submitted via Website
Overall Experience

This is an excellent care home. We couldn't hope for a better one. From the dedicated and friendly staff to the welcoming homely environment and delicious food and accommodating everyone's personal needs, I would highly recommend this care home.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely comments. I will ensure they are shared with the wider team.

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Review from S W (Daughter of Resident) published on 28 July 2022 Submitted via Website
Overall Experience

Norwood is a kind and caring environment which strives every day to provide not only care needs and spotless environment but also joy and laughter through their activities. They have made huge efforts to not only welcome my dad but also my Mum when she visits. The garden is peaceful and well kept for access for everyone. I couldn't be more pleased that my dad is being cared for there.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, I am so glad that you chose Norwood and that Dad is happy here. I will share this wonderful feedback with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Norwood.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Meet the Team (1)

Sarah Clayborough
Sarah ClayboroughJob Title:Care Home ManagerJoined: 2005

Sarah Clayborough is a long-serving and deeply respected care home Manager at MHA Norwood, where she has dedicated the past 20 years of her life to supporting residents and leading her team with care and compassion. Her journey at Norwood began as a night support worker and progressed through roles as an admin assistant and deputy manager before becoming the home’s manager 12 years ago. Sarah is known for her fair, supportive leadership style and her deep commitment to creating a respectful, nurturing environment for both staff and residents.

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