Norwood

14 Park Road, Ipswich IP1 3ST
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9.8 107 Reviews
  • Norwood, Ipswich
MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich daily life, making Norwood a place where friendships flourish and residents feel truly at home.

The gardens serve as an inviting extension of the home, offering a vibrant and peaceful setting for residents. With beautifully landscaped flowerbeds, tranquil patios, and sensory elements like wind chimes, the outdoor spaces provide a serene environment for activities such as gardening and relaxation. The gardens are also a hub for community events, including seasonal fairs, fundraisers, and outdoor games that bring people together.

The home offers personalised dementia care in a warm, welcoming environment, where residents enjoy privacy in single ensuite rooms and social opportunities in communal lounges and tea bars. Enrichment activities like music therapy, robotic pets, and a sensory garden enhance daily life, fostering joy and engagement.

Norwood provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Norwood are here to help.
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Care Provided by Norwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1224 – £1679
  • Self-Funded Residential Dementia Care: £1545 – £2000

These prices are only a guideline, please contact Norwood to find out the exact price for your requirements.

Contact Norwood to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Norwood to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (44)

Norwood Reviews (107)

9.8

Norwood has a Review Score of 9.8 (9.759) out of 10, based on 24 reviews in the last 2 years.
Over all time Norwood has 107 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norwood
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Total of 107, showing 21-40
Review from R P (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood was an extremely friendly welcoming home. Every member of staff we met, were they management, carer, laundry assistant, or maintenance, always smiled, spoke to us and did anything they could to help. We felt very reassured and welcomed by everyone.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for the positive feedback and your experience, I will share your comments with the whole team.
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Review from Paul G (Son of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Norwood in January 2024. She was instantly made very welcome and in the interim, the staff have taken the time to understand both her physical and emotional needs. The home provides numerous activities, and this, combined with the community dining and lounge areas, has
provided new opportunities for my mother to mix and have something of a social life. The staff have a very positive and cheerful approach to the unique problems encountered by their residents and treat each issue with individual care and patience.
Her accommodation is kept very clean and Mum loves being in her room. She sleeps well at night knowing that if she does need help it is almost instantly available. Visiting is available 24/7 and that the family can join her for meals is doubly reassuring. The home management are excellent in both supporting residents and relatives, providing regular updates and support.
Both my mother, and the family are very happy that they chose Norwood.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for your lovely comments, I will make sure that I share this with the whole team, and we are very glad that you chose us to care and support your Mum.
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Review from Sally B (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Norwood since last May 2023 - I have found the care and support to be consistent and excellent. All staff have a cheery and caring attitude, they are always helpful and willing.
When Ma first arrived she refused to do anything including leave her room apart from meals
- the staff were patient and knowledgeable on how to behave towards new residents and my mother is now comfortable with the routine of the home and often attends the home's excellent and varied activities.
Ma's room is kept in a clean and orderly manner and help is always at hand if she needs assistance with going to the loo, turning on the TV or getting out of her chair.
I am very happy my mother has found residence at Norwood.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for taking the time to leave this review, and for your kind words. I am so happy that Ma has chosen Norwood. I will pass on your comments to the whole team.
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Review from Maureen G (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is well looked after she enjoys activities that the staff encourage her to join in. The activities are varied such as exercises that each resident is encouraged to do and piano sessions my mum enjoys anything related to cooking and I enjoy getting photos of her mixing ingredients. She is very
creative and likes to colour and do crafts.
The staff are thoughtful and kind and look after Mum's personal care. She has her nails painted and her hair cut.
I am very happy to recommend Norwood the menus are excellent and Mum is very happy with her room overlooking the park. If I had something to discuss staff are approachable and always kind and thoughtful.
Reply from Sarah Claybrough, Home Manager at Norwood
I am so glad that your Mum is enjoying life with us at Norwood. We are very grateful for your positive feedback. I will make sure your kind words are passed on to the whole team.
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Review from A M (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (88) moved into Norwood in March 2023. She has dementia, multiple health conditions and was no longer safe at home. We are very pleased with how Mum has settled and the kind care she receives. Importantly, Norwood has a relaxed and caring atmosphere; lots of space to wander and some lovely quiet
areas: a conservatory, family room, lounges and the garden overlooking Christchurch Park. Great for mum, as she is very sensitive to and disturbed by noise. Mum was a keen churchgoer, in her younger years. The optional, church services, held in the main lounge seem to be perfect for Mum. Activities are held twice daily, 7 days/week, by staff and volunteers. It keeps Mum occupied and dementia-related, negative thoughts at bay. Mum cannot concentrate for very long. She does take part in the simpler activities and those she can observe eg piano playing and singalongs. All in all, a lovely care home, with a Christian ethos and the feel-good factor.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for your lovely review. We are so pleased that Mum is part of our community and thank you for choosing Norwood to take care of her. I will share your review with the whole team.
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Review from N K (Son of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been a resident for 5 months. The level of care has been very good despite his health problems.
The level of communication is also very good and we have been kept informed of any relevant issues or changes by the staff.
They have an excellent range of activities and there is a friendly,
welcoming atmosphere in the home.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for taking the time to leave this wonderful review of Norwood. I will share your comments with the team.
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Review from Alison B (Daughter of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and kindness shown to my mum is exemplary. She enjoys the activities and is much more active and stimulated than previously. She enjoys the company and likes her room and the food too. We are very happy with the home so far.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for your kind words, I will share your comments with the team.
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Review from A R (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. Well managed across all aspects of the home - overall leadership, finance and admin, care, pastoral support and activities. Efficient, welcoming and swift admission when required urgently. Very, very caring and friendly team of staff who are attentive to people's particular needs
and concerns, including catering to particular diets. Good size home to enable individual support and to deliver a wide range of activities which are well thought through. Retains the ethos of MHA and meets people's pastoral needs and interests. Welcoming to visitors. Excellent new conservatory overlooking the park for a quiet retreat or to host visitors. A relaxed and friendly but organised environment.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for this lovely review of Norwood, MHA and all the staff. I will share this with the wider team, and I am so pleased you have had such a positive experience.
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Review from Isabelle W (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in at the end of December and received a very warm welcome. The staff have been exceptionally thoughtful. I am especially impressed by their very prompt attention to any medical issues. There is always a calm and friendly but professional and efficient feeling in the home.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for your lovely review, we are so pleased that Mum is settling in well and you all feel welcome. I will pass on your comments to the wider team.
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Review from J H (Wife of Resident) published on 3 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. We couldn't hope for a better one. From the dedicated and friendly staff to the welcoming homely environment and delicious food and accommodating everyone's personal needs, I would highly recommend this care home.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for your lovely comments. I will ensure they are shared with the wider team.
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Review from S W (Daughter of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood is a kind and caring environment which strives every day to provide not only care needs and spotless environment but also joy and laughter through their activities. They have made huge efforts to not only welcome my dad but also my Mum when she visits. The garden is peaceful and well kept for
access for everyone. I couldn't be more pleased that my dad is being cared for there.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for your kind words, I am so glad that you chose Norwood and that Dad is happy here. I will share this wonderful feedback with the team.
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Review from Lesley A (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is based on experience over several years, all the time is relevant as one of the great things is that Norwood is very consistent in its standard of care. During these challenging times (Covid) they have gone out of their way to ensure regular contact is maintained, be that via phone or video calls
- always setting up the video call so mum (who has little computer experience) can manage. The staff are fabulous as is the management. Everyone, domestic, kitchen, care staff, seniors and management have always aimed to do the best for mum - I feel blessed to have found such a great, caring and safe place.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for taking the time to leave such a lovely review, I will share this feedback with the whole team.
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Review from Clive L (Husband of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my daughter looked into numerous care homes prior to coming to Norwood, we chose somewhere else but unfortunately, it was not the best and things deteriorated within 3-4 weeks so much so we took my wife out due to the poor care, we started looking once again. We found Norwood, everything was taken
into consideration, my wife was supported to spend time in the home prior to moving in and the team really got to know her. As far as myself and my daughter are concerned Norwood is clean, tidy and well maintained.


My wife's room is amazing. All the care staff are very professional, nothing is too much trouble, which also relates to the management staff. Everyone is always willing to listen, and always have time for a chat. In the 4 months my wife has been at Norwood, the team worked hard to support her to settle and meet her needs in a kind and caring way. As far as we are concerned, Norwood is the best!

Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much, what a lovely review. We are so pleased that your wife is happy here and that you are reassured. We are so very fortunate that you chose Norwood. I will pass your comments on to the…read more
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Review from Ruth C (Daughter of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Norwood 2 months ago. It is a difficult decision to move from a long term home, but the staff made the transition amazingly smooth. Mum settled in quicker than we could ever have expected. Her health has improved with the excellent care she has received.
The staff are kind and caring
and deal with any queries promptly.
Mum tells me the bed is extremely comfortable and the food is very good. The home is set in lovely surroundings and we would highly recommend it.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for your lovely review, I am so happy that Mum has settled in so well. I will share your comments with the team.
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Review from Vincent T (Son of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since Mum has taken up residence at Norwood I am pleased that she seems very happy with her new life situation. In the few times I have visited her, her demeanour has been very happy and all of the staff have been very welcoming and helpful. I am happy that she continues her residency at Norwood into
the future.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for leaving this review, we are all very pleased mum chose Norwood. I will share your feedback with the team and look forward to caring for mum in the future.
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Review from Janet B (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood has a caring, supportive culture. The staff strive to provide for the needs of the individual and residents are included in decisions about their care. Throughout the pandemic, we as relatives have been kept informed about visiting restrictions and efforts have been made to facilitate other
means of communication such as video chat and the "newspaper". The staff always make time to talk, are kind and go out of their way to help residents and family.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for your positive review. The pandemic has been really difficult but our team have tried their hardest to keep relatives informed. I am delighted that you feel we have achieved this.
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Review from Alison G (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good communication was appreciated over Covid times. Good range of activities. Easy to talk to staff, nothing is too much trouble. As mum went into the home during Covid, we have only recently been able to go into the home to visit. Therefore it is difficult to comment on what is going on and get mum's
views as she has dementia.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for your positive comments which we really appreciate.
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Review from Alastair M (Son of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my parents today. I was greeted by friendly and efficient staff. They are, quite correctly, insisting on a negative covid LFT being provided by me, given a new mask by them, filling in a detailed form, and given hand sanitiser. The care home is immaculately clean, and my parents looked comfortable
and very well cared for. We are very regularly kept informed of any changes, such as illness, falls, or unexpected changes in their health. They have a local GP, who visits at least weekly, and any concerns we have, are promptly passed on to her, with relevant feedback given to us. The local hospital in Ipswich seems very efficient. As a retired GP myself, I have visited countless care homes in the past, and I am very happy to have my parents looked after by Norwood, who is caring and very well organised.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for your review. I am delighted that you feel our staff are friendly and efficient. Thank you also for your support regarding the current restrictions in place.
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Review from Joanna S (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood has made the process of moving Mum into residential care as smooth and as comfortable as possible. The staff have been incredibly supportive to both myself and my Mother as she settles into the Norwood routine. The anxieties which made her fretful and tearful at home have eased now that she
knows she has company and a reassuring and consistent routine. Staff have gone out of their way to welcome her and make her feel at home. Any queries I have had, have been listened to and dealt with promptly and it is a comfort to know that she is being so well looked after and settled in her new home.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you for your review. We realise that moving a loved one into a care home can be very difficult, and I am delighted that we were able to help you and your Mother.
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Review from Roger H (Son of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed by the excellent level of services offered at Norwood over more than a decade and even more so during the pandemic when the home has adapted and done everything possible to secure contact with the residents while always protecting them and respecting the limitations and restrictions
in place. We always enjoy visiting Mum and our interactions with staff have always been positive and productive.
Reply from Sarah Claybrough, Home Manager at Norwood
Thank you so much for your positive and supportive review. Our staff have worked so hard during the pandemic; it is lovely that they get the recognition they deserve.
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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Norwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Norwood is calculated as follows: ( (218 Excellents x 5) + (61 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norwood is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Sarah Clayborough

Job Title: Care Home Manager Joined: 2005

Sarah Clayborough is a long-serving and deeply respected care home Manager at MHA Norwood, where she has dedicated the past 20 years of her life to supporting residents and leading her team with care and compassion. Her journey at Norwood began as a night support worker and progressed through roles as an admin assistant and deputy manager before becoming the home’s manager 12 years ago. Sarah is known for her fair, supportive leadership style and her deep commitment to creating a respectful, nurturing environment for both staff and residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood to verify any information. View our terms and conditions. Norwood has an Enhanced Service - more info.