






MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich...
Care Provided by Norwood
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Norwood for full pricing details and T&Cs.
Contact Norwood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (44)
Norwood Reviews (116)
Norwood has a Review Score of 9.8 (9.768) out of 10, based on 25 reviews in the last 2 years.
Over all time Norwood has 116 reviews.
My father-in-law has settled in well and is very happy. He says the food is very good and he enjoys a glass of beer with his lunch! The staff are all excellent and very approachable. Communication is also excellent.
Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to, cleanliness, activities and value for money.
Norwood is an excellent care home. From the initial visit, the welcome Dad received when he moved into the Norwood and the kindness and respect shown to him by ALL the staff regardless of their role was exceptional. It was always a relief to know he was being so well looked after. I will forever be grateful for not only the care given to Dad but for the support I received during his end-of-life care. You are a team of lovely caring people. Thank you.
Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to food and drink, and rooms.
My husband is being very well cared for by the carers who are all friendly, helpful and competent. The food is excellent and there are activities most days for the residents to enjoy if they wish to. When my husband requested a doctor's visit, this was arranged for the following week. As his wife, I can visit at any time of day and am always welcomed by the care staff.
Thank you so much for leaving a 5-star review, it is much appreciated.
My mother moved to Norwood in January 2021 during Covid lockdown. From the moment we were met by staff at the door when we dropped her off there, to her death in March 2024 we have nothing but praise for this care home. I am a retired GP with experience working with staff at care homes and I was very impressed by the caring ethos of Norwood managers and staff. Mum was treated with dignity and respect, and her dementia was managed with calm reassurance and loving cajolment at times of anxiety. We were informed of any falls and injuries and these were always managed appropriately with ambulance and GP involvement as required. During her eventual decline over a 3 week period the care she received was exemplary. Well done to all staff at Norwood!
Thank you so much for your kind words, it was our absolute pleasure to have cared for Mum, we are lucky you chose us. I will pass your comments on to the whole team.
My sister is a professional caterer at another care home and has also been very impressed.
Thank you so much for your kind words, we are so pleased Mum is happy and settled here at Norwood. I will pass your comments on to the whole team.
Norwood is a fabulous Care Home and I would thoroughly recommend it. From our very first visit we were extremely impressed with all members of staff - from the home manager right through to all the carers, activity leader, laundry staff etc. They were professional, friendly and helpful. Sadly my mother was only in the home for a short while, but we are so grateful that her final days were happy and she was so well supported. Thank you to each and every one of you.
Thank you very much for choosing Norwood and your lovely comments, I will share with the whole team.
As we walked in for our visit we immediately felt the calm and restful atmosphere - it felt cosy and comfortable. The carer showing us around knew all the residents and could tell us why they weren't in their rooms because she knows the residents and spends time with them. We got a real sense that the staff knew the residents and cared about them. This held good for the entire stay. My nan is comfortable, safe and extremely well cared for. They respect her privacy and independence where possible. There are daily activities for her to take part in if she wishes - mostly music focused which she loves.
It is difficult to trust 'strangers' with the care of a much loved family member but I am extremely happy with the choice to use Norwood. When we cannot be there we feel confident that my nan is very safe. I cannot recommend Norwood, the leadership team and the staff highly enough.
Thank you so much for your lovely review, we are glad you chose Norwood. I am so pleased that your grandmother has chosen to stay with us permanently. I will share your comments with the team.
Mum has been living at Norwood for over 3 years now and continues to be treated with the utmost respect, care and kindness from all of the friendly team of staff. I highly recommend Norwood because every person working there, whether it is for laundry, catering, management, admin, nursing, caring, activities, cleaning, maintenance etc. all create a welcoming relaxed atmosphere for Mum and all her visitors. Their care helps Mum feel safe and to 'live well' with dementia. The support given to me is much appreciated too. The staff keep family informed of any issues and demonstrate professionalism, positivity and patience. Mum particularly enjoys the numerous activities, especially music in the beautiful lounge area. The family can relax knowing Mum is well looked after. Thank you.
Thank you for your lovely review, it is our pleasure to care for your mum, and we appreciate all the support you give to Norwood. I will share your comments with the whole team.
Norwood definitely helps reduce the stress of looking after elderly parents with their knowledge, experience and care facilities, I'm really glad they had a space available when it was needed.
Thank you so much for your lovely review. We are very happy that you chose us to care for your Mum, and it was our pleasure to have cared for Dad too. Once again thank you, and I will share this with the whole team.
Norwood was an extremely friendly welcoming home. Every member of staff we met, were they management, carer, laundry assistant, or maintenance, always smiled, spoke to us and did anything they could to help. We felt very reassured and welcomed by everyone.
Thank you so much for the positive feedback and your experience, I will share your comments with the whole team.
Her accommodation is kept very clean and Mum loves being in her room. She sleeps well at night knowing that if she does need help it is almost instantly available. Visiting is available 24/7 and that the family can join her for meals is doubly reassuring. The home management are excellent in both supporting residents and relatives, providing regular updates and support.
Both my mother, and the family are very happy that they chose Norwood.
Thank you for your lovely comments, I will make sure that I share this with the whole team, and we are very glad that you chose us to care and support your Mum.
When Ma first arrived she refused to do anything including leave her room apart from meals - the staff were patient and knowledgeable on how to behave towards new residents and my mother is now comfortable with the routine of the home and often attends the home's excellent and varied activities.
Ma's room is kept in a clean and orderly manner and help is always at hand if she needs assistance with going to the loo, turning on the TV or getting out of her chair.
I am very happy my mother has found residence at Norwood.
Thank you so much for taking the time to leave this review, and for your kind words. I am so happy that Ma has chosen Norwood. I will pass on your comments to the whole team.
The staff are thoughtful and kind and look after Mum's personal care. She has her nails painted and her hair cut.
I am very happy to recommend Norwood the menus are excellent and Mum is very happy with her room overlooking the park. If I had something to discuss staff are approachable and always kind and thoughtful.
I am so glad that your Mum is enjoying life with us at Norwood. We are very grateful for your positive feedback. I will make sure your kind words are passed on to the whole team.
Mum (88) moved into Norwood in March 2023. She has dementia, multiple health conditions and was no longer safe at home. We are very pleased with how Mum has settled and the kind care she receives. Importantly, Norwood has a relaxed and caring atmosphere; lots of space to wander and some lovely quiet areas: a conservatory, family room, lounges and the garden overlooking Christchurch Park. Great for mum, as she is very sensitive to and disturbed by noise. Mum was a keen churchgoer, in her younger years. The optional, church services, held in the main lounge seem to be perfect for Mum. Activities are held twice daily, 7 days/week, by staff and volunteers. It keeps Mum occupied and dementia-related, negative thoughts at bay. Mum cannot concentrate for very long. She does take part in the simpler activities and those she can observe eg piano playing and singalongs. All in all, a lovely care home, with a Christian ethos and the feel-good factor.
Thank you so much for your lovely review. We are so pleased that Mum is part of our community and thank you for choosing Norwood to take care of her. I will share your review with the whole team.
The level of communication is also very good and we have been kept informed of any relevant issues or changes by the staff.
They have an excellent range of activities and there is a friendly, welcoming atmosphere in the home.
Thank you so much for taking the time to leave this wonderful review of Norwood. I will share your comments with the team.
The care and kindness shown to my mum is exemplary. She enjoys the activities and is much more active and stimulated than previously. She enjoys the company and likes her room and the food too. We are very happy with the home so far.
Thank you so much for your kind words, I will share your comments with the team.
Excellent care home. Well managed across all aspects of the home - overall leadership, finance and admin, care, pastoral support and activities. Efficient, welcoming and swift admission when required urgently. Very, very caring and friendly team of staff who are attentive to people's particular needs and concerns, including catering to particular diets. Good size home to enable individual support and to deliver a wide range of activities which are well thought through. Retains the ethos of MHA and meets people's pastoral needs and interests. Welcoming to visitors. Excellent new conservatory overlooking the park for a quiet retreat or to host visitors. A relaxed and friendly but organised environment.
Thank you for this lovely review of Norwood, MHA and all the staff. I will share this with the wider team, and I am so pleased you have had such a positive experience.
My mum moved in at the end of December and received a very warm welcome. The staff have been exceptionally thoughtful. I am especially impressed by their very prompt attention to any medical issues. There is always a calm and friendly but professional and efficient feeling in the home.
Thank you for your lovely review, we are so pleased that Mum is settling in well and you all feel welcome. I will pass on your comments to the wider team.
This is an excellent care home. We couldn't hope for a better one. From the dedicated and friendly staff to the welcoming homely environment and delicious food and accommodating everyone's personal needs, I would highly recommend this care home.
Thank you so much for your lovely comments. I will ensure they are shared with the wider team.
Norwood is a kind and caring environment which strives every day to provide not only care needs and spotless environment but also joy and laughter through their activities. They have made huge efforts to not only welcome my dad but also my Mum when she visits. The garden is peaceful and well kept for access for everyone. I couldn't be more pleased that my dad is being cared for there.
Thank you so much for your kind words, I am so glad that you chose Norwood and that Dad is happy here. I will share this wonderful feedback with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Norwood.
Meet the Team (1)

Sarah Clayborough is a long-serving and deeply respected care home Manager at MHA Norwood, where she has dedicated the past 20 years of her life to supporting residents and leading her team with care and compassion. Her journey at Norwood began as a night support worker and progressed through roles as an admin assistant and deputy manager before becoming the home’s manager 12 years ago. Sarah is known for her fair, supportive leadership style and her deep commitment to creating a respectful, nurturing environment for both staff and residents.
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