Norwood

This is based on experience over several years, all the time is relevant as one of the great things is that Norwood is very consistent in its standard of care. During these challenging times (Covid) they have gone out of their way to ensure regular contact is maintained, be that via phone or video calls - always setting up the video call so mum (who has little computer experience) can manage. The staff are fabulous as is the management. Everyone, domestic, kitchen, care staff, seniors and management have always aimed to do the best for mum - I feel blessed to have found such a great, caring and safe place.

I and my daughter looked into numerous care homes prior to coming to Norwood, we chose somewhere else but unfortunately, it was not the best and things deteriorated within 3-4 weeks so much so we took my wife out due to the poor care, we started looking once again. We found Norwood, everything was taken into consideration, my wife was supported to spend time in the home prior to moving in and the team really got to know her. As far as myself and my daughter are concerned Norwood is clean, tidy and well maintained.

My wife's room is amazing. All the care staff are very professional, nothing is too much trouble, which also relates to the management staff. Everyone is always willing to listen, and always have time for a chat. In the 4 months my wife has been at Norwood, the team worked hard to support her to settle and meet her needs in a kind and caring way. As far as we are concerned, Norwood is the best!

Mum tells me the bed is extremely comfortable and the food is very good. The home is set in lovely surroundings and we would highly recommend it.

Since Mum has taken up residence at Norwood I am pleased that she seems very happy with her new life situation. In the few times I have visited her, her demeanour has been very happy and all of the staff have been very welcoming and helpful. I am happy that she continues her residency at Norwood into the future.

Norwood has a caring, supportive culture. The staff strive to provide for the needs of the individual and residents are included in decisions about their care. Throughout the pandemic, we as relatives have been kept informed about visiting restrictions and efforts have been made to facilitate other means of communication such as video chat and the "newspaper". The staff always make time to talk, are kind and go out of their way to help residents and family.

Good communication was appreciated over Covid times. Good range of activities. Easy to talk to staff, nothing is too much trouble. As mum went into the home during Covid, we have only recently been able to go into the home to visit. Therefore it is difficult to comment on what is going on and get mum's views as she has dementia.

I visited my parents today. I was greeted by friendly and efficient staff. They are, quite correctly, insisting on a negative covid LFT being provided by me, given a new mask by them, filling in a detailed form, and given hand sanitiser. The care home is immaculately clean, and my parents looked comfortable and very well cared for. We are very regularly kept informed of any changes, such as illness, falls, or unexpected changes in their health. They have a local GP, who visits at least weekly, and any concerns we have, are promptly passed on to her, with relevant feedback given to us. The local hospital in Ipswich seems very efficient. As a retired GP myself, I have visited countless care homes in the past, and I am very happy to have my parents looked after by Norwood, who is caring and very well organised.

Norwood has made the process of moving Mum into residential care as smooth and as comfortable as possible. The staff have been incredibly supportive to both myself and my Mother as she settles into the Norwood routine. The anxieties which made her fretful and tearful at home have eased now that she knows she has company and a reassuring and consistent routine. Staff have gone out of their way to welcome her and make her feel at home. Any queries I have had, have been listened to and dealt with promptly and it is a comfort to know that she is being so well looked after and settled in her new home.

I have been impressed by the excellent level of services offered at Norwood over more than a decade and even more so during the pandemic when the home has adapted and done everything possible to secure contact with the residents while always protecting them and respecting the limitations and restrictions in place. We always enjoy visiting Mum and our interactions with staff have always been positive and productive.

Both my parents have been in Norwood for a year. They entered in the middle of the pandemic so we were not able to visit for several months. The staff did all they could to support my parents and our family through what was a very trying and disruptive time for everyone. Things are not entirely back to normal yet but they are easing and it has been reassuring to be able to visit and see how well our parents have settled into Norwood. They seem content and well cared for and often comment on how nice the staff are. Communication between the home and myself is excellent. I am kept informed of everything that takes place such as falls, doctor visits and any concerns the staff may have. I am reassured that my parents are well looked after, in a caring and attentive environment and are as safe and as happy as they can be.

My stepmother has been extremely well cared for at Norwood. They are very sensitive to her needs and wishes and she has built up a relationship of trust with them. She enjoys the company of the staff, the food and the lovely accommodation. Norwood has been excellent throughout the pandemic in keeping us informed and trying to make it as simple as possible to keep up visits within government guidelines. It does feel like a very safe environment. Norwood also arranges an excellent range of activities for residents.

Mum has been in Norwood Care Home for nearly two years. She has been very well looked after and cared for during this (most difficult) time. Both my sister and I have been very impressed and pleased with Mum's care, both pastoral and medical.

Since my mother-in-law moved in last February, as a family we have been extremely impressed by the care that is provided on a day-to-day basis, with excellent leadership from the management. She says, every time we visit, that she is very happy to be at Norwood and especially having her own room. Nothing is too much trouble for the staff and as a family, we can sleep easy knowing that she is very well cared for. A big thank you to all the staff!

My mother was a resident at Norwood and was very happy there and referred to Norwood as Home. I am a volunteer at Norwood and was very pleased to resume support in Early October 2021 after 20 months of absence due to the COVID pandemic. Norwood has not had any deaths attributed to COVID to date and this can clearly be attributed to the excellent management team and committed staff at this Home. Although things are very different to before COVID with weekly PCR tests and a lateral flow test on the morning prior to volunteering. The spirit and camaraderie of the staff and residents is a pleasure to see.

She enjoys the food, a good sign that she is happy and well!

My mother needed care in September 2020. The support as she prepared to move, and for me far away, was excellent: understanding, practical and patient. Staff were so caring and kind on move-in day: I was the one crying not mum, and they were wonderful with us both. It was lockdown, but they guided us through that day with love and dignity. Mum's room was made hers - pictures put up where she wanted them - quickly. Phone calls to ask how mum was were never a bother to the day or night staff. Through lockdown, activities for residents have been great, even without outings or entertainers. Music, pie week, hatching chicks, crafts, zoom-singing with a kids nursery; the residents' smiling faces in the Facebook page photos said it was great! Chaplain-led services are so appreciated. The chef's team are fabulous: favourite foods always on the menu. The laundry team had to ask me to order mum bigger clothes - a good sign! Visiting has been covid-safe and flexible including park walks. Top marks, top team!

My uncle has gone from strength to strength in the Norwood. He is receiving marvelous care and 1st class food. I don’t have to worry about him as I know he is being well looked after. He is happy and looks well.

My uncle has been living at the Norwood for nearly 18-months, and he is extremely happy there. He enjoys the food and joins in with the activities that are provided. Since the start of the COVID restriction, the home has still maintained the social interaction that he needs while ensuring that this is done within the government guidelines. He is well looked after, and the staff are very friendly and caring. I would have no hesitation in recommending this home to anyone that is considering care for themselves or a relative.

Because of government restrictions in place, we haven't been allowed to visit Norwood, so couldn't even settle her in, which was quite distressing. But we needn't have worried, as all the staff there look after Mum as though she was their own mother, and couldn't do enough for us all. They have consulted us about her care every step of the way, and deal extremely well with her sometimes challenging behaviour. They laugh and joke with her, and she says "I like it here" which is really something coming from someone so completely set against moving into a care home.

My mum and dad have been in this home for just around a year now and have had continued first-class support and care. The home is lovely, the staff are great and have to put up with some very challenging circumstances, but never-the-less are always ready to help. They keep us well informed and we can relax knowing that both parents are receiving top-class care.