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Norwood

14 Park Road, Ipswich, Suffolk IP1 3ST
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Norwood, Ipswich
Norwood, Ipswich
Norwood, Ipswich

MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich...  

Care Provided by Norwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,296 - £1,778N/A
Residential Dementia Care£1,636 - £2,118N/A

Contact Norwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (44)

Norwood Reviews (116)

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9.8

Norwood has a Review Score of 9.8 (9.768) out of 10, based on 25 reviews in the last 2 years. Over all time Norwood has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from Jean H (Wife of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

My husband has now been a resident here for 5 years, in which time I can truthfully say that only once was I concerned about 1 member of staff who did not stay long. Every single member of staff, whatever their position of work, is extraordinarily kind and attentive and cope with difficult situations in an admirable way. The relief of knowing how well he is cared for gives me peace of mind when I am unable to visit.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback. I am so pleased to hear that you are happy with the staff, finding them to be kind and attentive. I am pleased to hear that knowing your Husband is well cared for gives you peace of mind. I will ensure that your comments are shared with our team.

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Review from S S (Resident / Service User) published on 30 November 2017 Submitted via Postal Card
Overall Experience

I have been very impressed by the excellent care and attention given to me at Norwood. They are very good and caring staff.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments in regarding Norwood and that you have been impressed by the excellent care. Your feedback is very important to us and I will ensure that it is shared with the team.

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Review from Winifred B (Resident / Service User) published on 30 November 2017 Submitted via Postal Card
Overall Experience

Safe. Very good food. Treated with respect.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback which is very important to us. Please be assured this will be shared with our team.

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Review from Pamela H (Resident / Service User) published on 30 November 2017 Submitted via Postal Card
Overall Experience

I would recommend Norwood to anyone seeking a safe, secure, comfortable home with friendly staff and excellent facilities.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to tell us about your experience of Norwood. It is pleasing to hear that you find our staff friendly and our facilities excellent. Your feedback will be shared with our team.

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Review from Doreen S (Resident / Service User) published on 30 November 2017 Submitted via Postal Card
Overall Experience

I'm as happy as I can be under the circumstances. The staff are kind and helpful.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments that our staff are kind and helpful. Your feedback will be shared with them.

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Review from Beryl F (Resident / Service User) published on 10 October 2017 Submitted via Postal Card
Overall Experience

I have been a resident for 14months and the experience of living in a home has been better than anticipated. The home is informal, friendly and caters to my personal needs. The staff are very helpful, willing and friendly.

The menus are regularly changed and the kitchens will accommodate likes and dislikes.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for sharing your experience of Norwood. I am so pleased to hear that you are happy with the home and that the staff are very helpful, willing and friendly. We will make sure your feedback is shared with them.

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Review from Jenny H (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card
Overall Experience
My mother moved into Norwood two weeks ago. In the short time she has been there I have been extremely impressed by the kindness and dedication of all the staff.

The home is clean and welcoming. It provides activities for the residents every morning and afternoon and serves delicious home-cooked meals. I am very relieved to have found a home for my mother where I can be sure she is being well cared for and is in safe hands. I would have no hesitation in recommending Norwood to my friends.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback which is much appreciated. I am so pleased to hear that you are happy with the care being provided at Norwood. I will ensure your feedback is shared with the team.

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Review from K H (Son-in-law of Resident) published on 3 October 2017 Submitted via Postal Card
Overall Experience

I called into the home a few weeks ago before my mother-in-law actually moved in. I experienced a feeling of calm and comfort, which is just what you need when looking for a home for a loved one.

I have not been disappointed. Mum moved in two weeks ago and I still have that feeling when I visit. I am very happy with the care she is receiving.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to tell us about your experience of Norwood. Thank you for your kind words. I am so pleased to hear that you are happy with the care your Mother-in-Law is receiving at Norwood. We will share your comments with our team.

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Review from L R (Daughter of Resident) published on 2 October 2017 Submitted via Postal Card
Overall Experience
My mother had a fall the day after her 90th Birthday and despite laying on the floor waiting for an ambulance for over five hours, the care she received from many members of staff, carers and management could not have been better.

They were also very supportive to me while I sat on the floor beside mam. Prior to me arriving, mam hadn't been left on her own at all.

Reply from Julie Peyton, Home manager at Norwood

Thank you.

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Review from A H (Daughter of Resident) published on 7 July 2017 Submitted via Website
Overall Experience

Lovely friendly home. Beautiful building and grounds. Mum has been at Norwood just over 5 years and has been well looked after. Activities and events are well planned and residents are given the choice on whether to participate or not. I always feel welcome when I visit and communication is excellent - I feel able to contact the staff whenever necessary and I am kept informed by the lovely admin team. All in all very happy and def recommend!

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Review from Margaret W (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

My father moved to Norwood two months ago. H was understandably anxious about leaving his own home. However, the staff at Norwood are kind and caring and have helped him to feel comfortable and settle into his new environment. He benefits from having people around and is reassured to know help is on hand when needed. He is enjoying the meals and has put on a little weight. Norwood is a welcoming home and I feel confident that my father's needs will be met there.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experience of Norwood. I am so pleased to learn of the kindness and care that your Father has had whilst living with us. Your feedback is very important and I will ensure it is shared with our team.

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Review from Margaret S (Daughter of Resident) published on 8 February 2017 Submitted via Website
Overall Experience

My mother has been treated with dignity, understanding and respect by the staff at Norwood. I am a frequent visitor to the home and am always made to feel welcome. My mother is totally dependent on the staff for all her care needs and when the staff go in to care for her, her face lights up.

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Review from Paula S (Friend of Resident) published on 30 August 2016 Submitted via Postal Card
Overall Experience
My friend has been in Norwood since December 2015, it is now July 2016 as I write this review. Norwood is a very caring home, the trouble and effort that they go to keep the residents happy is exceptional. Anyone trying to find a home for their loved ones, you cannot go wrong with choosing Norwood. There are many activities to try and keep residents alert and happy, the food looks superb!

I could not fault this wonderful care home, beautiful gardens overlooking Christchurch Park, kind, caring staff. It's hard being a carer but they all seem to do a marvellous job.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to share your experiences of Norwood. Your feedback is very much appreciated.

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Review from Liz P (Daughter of Resident) published on 11 August 2016 Submitted via Postal Card
Overall Experience

My mother has been at Norwood for 18 months and is very happy and settled at the home. The staff are all particularly kind and nothing is ever too much trouble. My mother always has high praise for the staff and she particularly enjoys all of the activities that are on offer each day. Our family have been delighted by all that Norwood has to offer in the knowledge that our mother is both safe, happy and well cared for.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank your for taking the time to feedback your experiences of Norwood and in particular your comments regarding the staff team which I will share with them. I am so pleased that your Mother is happy living at Norwood.

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Review from Kevan W (Son of Resident) published on 11 August 2016 Submitted via Postal Card
Overall Experience

Since joining Norward, dad no longer complains that he is no longer in fear of falling over and lying undiscovered. He is not happy at growing old but he is no longer completely miserable and fearful as he was. I would say that some of his confidence is returning.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments. I am glad to hear that your Dad’s confidence is returning and that he is no longer fearful about falling. I will ensure your feedback is shared with our team.

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Review from Ingrid W (Daughter-in-law of Resident) published on 10 August 2016 Submitted via Postal Card
Overall Experience

My father-in-law is not a happy man, he has lost his wife, his home and his health. The staff at Norwood are doing their best to make him welcome and feel at home a difficult and not always rewarding process. I hope that one day he may be in a position to appreciate where he is and how hard people are trying to help him.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experiences of Norwood. Please be assured that the staff team at Norwood will do our very best to assist your Father-in-law to settle in his new home over the next few months. If we can do anything else to support you or your Father-in-law, please let us know.

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Review from Juliet F (Relative of Resident) published on 9 August 2016 Submitted via Website
Overall Experience

Norwood is the best care home I have come across. The calm atmosphere and friendliness of staff is immediately apparent; it feels comfortable and well run and my relative has often told me how lucky she feels to be living there. Throughout the years staff have worked hard to help her to remain as independent as possible, often going the extra mile by altering the way they do things to accommodate her. She and I, appreciate very much the kindness and care staff show, and their efforts to help residents maintain their dignity despite the often very undignified circumstances their frailties create. They do an excellent job of remaining focused on their residents needs despite the challenges presented when relatives/friends have differing opinions. This requires a huge amount of tact and diplomacy but Norwood staff seem very capable of managing this well - they take the time to listen, to explain, and to work with relatives/friends to help provide the best care possible.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to let us know your experience of Norwood. It means so much to us all to receive such wonderful comments and I will ensure that they are shared with the team.

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Review from Gazza (Son of Resident) published on 21 July 2016 Submitted via Postal Card
Overall Experience

From the minute you enter the home, it actually feels like home; a lovely atmosphere with caring people on hand. Lovely rooms and some, fortunately, with amazing views. Mum is very happy there and would be far less happy living in some of the other homes that were reviewed before we chose Norwood.

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Review from Sunny (Daughter-in-law of Resident) published on 19 July 2016 Submitted via Postal Card
Overall Experience

My mother-in-law is in safe, capable hands at Norwood so I never worry when I have to leave her. I know there will always be someone with a cheery smile or word for her or if she's feeling a bit down. Staff are always friendly and cheerful and always willing to go the extra mile to make visitors and residents feel comfortable. Very happy with our choice!

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Review from Karen Y (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card
Overall Experience

Having my mum fall ill to dementia has been very hard on our family. Norwood staff have not only took in my mum and taken care of her every need with such dignity, love, care and support, but they have also been there to offer such comfort and support to my dad, who is finding all of this very hard. Dad visits mum every day and I know he was difficult towards the staff in the beginning. They continued to work with my dad, until he got more comfortable with the situation of my mum's illness and being in a home. Mum seems very happy at the home and loves the staff who care for her. I live in the USA, and Norwood keep in good contact with me, letting me know how mum is doing. I could write much more.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for taking the time to feedback your experiences of Norwood. I am so pleased to hear of the care that the team have shown towards both your Mum and Dad and especially pleased that your Mum has settled in well and that the staff have also supported Dad through what is a very difficult time. Thank you again. I will ensure that your comments are shared with our team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Norwood.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Meet the Team (1)

Sarah Clayborough
Sarah ClayboroughJob Title:Care Home ManagerJoined: 2005

Sarah Clayborough is a long-serving and deeply respected care home Manager at MHA Norwood, where she has dedicated the past 20 years of her life to supporting residents and leading her team with care and compassion. Her journey at Norwood began as a night support worker and progressed through roles as an admin assistant and deputy manager before becoming the home’s manager 12 years ago. Sarah is known for her fair, supportive leadership style and her deep commitment to creating a respectful, nurturing environment for both staff and residents.

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