






MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich...
Care Provided by Norwood
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Norwood for full pricing details and T&Cs.
Contact Norwood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (44)
Norwood Reviews (116)
Norwood has a Review Score of 9.8 (9.768) out of 10, based on 25 reviews in the last 2 years.
Over all time Norwood has 116 reviews.
My husband has now been a resident here for 5 years, in which time I can truthfully say that only once was I concerned about 1 member of staff who did not stay long. Every single member of staff, whatever their position of work, is extraordinarily kind and attentive and cope with difficult situations in an admirable way. The relief of knowing how well he is cared for gives me peace of mind when I am unable to visit.
Thank you for your feedback. I am so pleased to hear that you are happy with the staff, finding them to be kind and attentive. I am pleased to hear that knowing your Husband is well cared for gives you peace of mind. I will ensure that your comments are shared with our team.
I have been very impressed by the excellent care and attention given to me at Norwood. They are very good and caring staff.
Thank you for your comments in regarding Norwood and that you have been impressed by the excellent care. Your feedback is very important to us and I will ensure that it is shared with the team.
Safe. Very good food. Treated with respect.
Thank you for your feedback which is very important to us. Please be assured this will be shared with our team.
I would recommend Norwood to anyone seeking a safe, secure, comfortable home with friendly staff and excellent facilities.
Thank you for taking the time to tell us about your experience of Norwood. It is pleasing to hear that you find our staff friendly and our facilities excellent. Your feedback will be shared with our team.
I'm as happy as I can be under the circumstances. The staff are kind and helpful.
Thank you for your comments that our staff are kind and helpful. Your feedback will be shared with them.
I have been a resident for 14months and the experience of living in a home has been better than anticipated. The home is informal, friendly and caters to my personal needs. The staff are very helpful, willing and friendly.
The menus are regularly changed and the kitchens will accommodate likes and dislikes.
Thank you for sharing your experience of Norwood. I am so pleased to hear that you are happy with the home and that the staff are very helpful, willing and friendly. We will make sure your feedback is shared with them.
The home is clean and welcoming. It provides activities for the residents every morning and afternoon and serves delicious home-cooked meals. I am very relieved to have found a home for my mother where I can be sure she is being well cared for and is in safe hands. I would have no hesitation in recommending Norwood to my friends.
Thank you for your feedback which is much appreciated. I am so pleased to hear that you are happy with the care being provided at Norwood. I will ensure your feedback is shared with the team.
I called into the home a few weeks ago before my mother-in-law actually moved in. I experienced a feeling of calm and comfort, which is just what you need when looking for a home for a loved one.
I have not been disappointed. Mum moved in two weeks ago and I still have that feeling when I visit. I am very happy with the care she is receiving.
Thank you for taking the time to tell us about your experience of Norwood. Thank you for your kind words. I am so pleased to hear that you are happy with the care your Mother-in-Law is receiving at Norwood. We will share your comments with our team.
They were also very supportive to me while I sat on the floor beside mam. Prior to me arriving, mam hadn't been left on her own at all.
Thank you.
Lovely friendly home. Beautiful building and grounds. Mum has been at Norwood just over 5 years and has been well looked after. Activities and events are well planned and residents are given the choice on whether to participate or not. I always feel welcome when I visit and communication is excellent - I feel able to contact the staff whenever necessary and I am kept informed by the lovely admin team. All in all very happy and def recommend!
My father moved to Norwood two months ago. H was understandably anxious about leaving his own home. However, the staff at Norwood are kind and caring and have helped him to feel comfortable and settle into his new environment. He benefits from having people around and is reassured to know help is on hand when needed. He is enjoying the meals and has put on a little weight. Norwood is a welcoming home and I feel confident that my father's needs will be met there.
Thank you for taking the time to feedback your experience of Norwood. I am so pleased to learn of the kindness and care that your Father has had whilst living with us. Your feedback is very important and I will ensure it is shared with our team.
My mother has been treated with dignity, understanding and respect by the staff at Norwood. I am a frequent visitor to the home and am always made to feel welcome. My mother is totally dependent on the staff for all her care needs and when the staff go in to care for her, her face lights up.
I could not fault this wonderful care home, beautiful gardens overlooking Christchurch Park, kind, caring staff. It's hard being a carer but they all seem to do a marvellous job.
Thank you for taking the time to share your experiences of Norwood. Your feedback is very much appreciated.
My mother has been at Norwood for 18 months and is very happy and settled at the home. The staff are all particularly kind and nothing is ever too much trouble. My mother always has high praise for the staff and she particularly enjoys all of the activities that are on offer each day. Our family have been delighted by all that Norwood has to offer in the knowledge that our mother is both safe, happy and well cared for.
Thank your for taking the time to feedback your experiences of Norwood and in particular your comments regarding the staff team which I will share with them. I am so pleased that your Mother is happy living at Norwood.
Since joining Norward, dad no longer complains that he is no longer in fear of falling over and lying undiscovered. He is not happy at growing old but he is no longer completely miserable and fearful as he was. I would say that some of his confidence is returning.
Thank you for your comments. I am glad to hear that your Dad’s confidence is returning and that he is no longer fearful about falling. I will ensure your feedback is shared with our team.
My father-in-law is not a happy man, he has lost his wife, his home and his health. The staff at Norwood are doing their best to make him welcome and feel at home a difficult and not always rewarding process. I hope that one day he may be in a position to appreciate where he is and how hard people are trying to help him.
Thank you for taking the time to feedback your experiences of Norwood. Please be assured that the staff team at Norwood will do our very best to assist your Father-in-law to settle in his new home over the next few months. If we can do anything else to support you or your Father-in-law, please let us know.
Norwood is the best care home I have come across. The calm atmosphere and friendliness of staff is immediately apparent; it feels comfortable and well run and my relative has often told me how lucky she feels to be living there. Throughout the years staff have worked hard to help her to remain as independent as possible, often going the extra mile by altering the way they do things to accommodate her. She and I, appreciate very much the kindness and care staff show, and their efforts to help residents maintain their dignity despite the often very undignified circumstances their frailties create. They do an excellent job of remaining focused on their residents needs despite the challenges presented when relatives/friends have differing opinions. This requires a huge amount of tact and diplomacy but Norwood staff seem very capable of managing this well - they take the time to listen, to explain, and to work with relatives/friends to help provide the best care possible.
Thank you for taking the time to let us know your experience of Norwood. It means so much to us all to receive such wonderful comments and I will ensure that they are shared with the team.
From the minute you enter the home, it actually feels like home; a lovely atmosphere with caring people on hand. Lovely rooms and some, fortunately, with amazing views. Mum is very happy there and would be far less happy living in some of the other homes that were reviewed before we chose Norwood.
My mother-in-law is in safe, capable hands at Norwood so I never worry when I have to leave her. I know there will always be someone with a cheery smile or word for her or if she's feeling a bit down. Staff are always friendly and cheerful and always willing to go the extra mile to make visitors and residents feel comfortable. Very happy with our choice!
Having my mum fall ill to dementia has been very hard on our family. Norwood staff have not only took in my mum and taken care of her every need with such dignity, love, care and support, but they have also been there to offer such comfort and support to my dad, who is finding all of this very hard. Dad visits mum every day and I know he was difficult towards the staff in the beginning. They continued to work with my dad, until he got more comfortable with the situation of my mum's illness and being in a home. Mum seems very happy at the home and loves the staff who care for her. I live in the USA, and Norwood keep in good contact with me, letting me know how mum is doing. I could write much more.
Thank you so much for taking the time to feedback your experiences of Norwood. I am so pleased to hear of the care that the team have shown towards both your Mum and Dad and especially pleased that your Mum has settled in well and that the staff have also supported Dad through what is a very difficult time. Thank you again. I will ensure that your comments are shared with our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
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Meet the Team (1)

Sarah Clayborough is a long-serving and deeply respected care home Manager at MHA Norwood, where she has dedicated the past 20 years of her life to supporting residents and leading her team with care and compassion. Her journey at Norwood began as a night support worker and progressed through roles as an admin assistant and deputy manager before becoming the home’s manager 12 years ago. Sarah is known for her fair, supportive leadership style and her deep commitment to creating a respectful, nurturing environment for both staff and residents.
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