Norwood

My husband has now been a resident here for 5 years, in which time I can truthfully say that only once was I concerned about 1 member of staff who did not stay long. Every single member of staff, whatever their position of work, is extraordinarily kind and attentive and cope with difficult situations in an admirable way. The relief of knowing how well he is cared for gives me peace of mind when I am unable to visit.

I have been very impressed by the excellent care and attention given to me at Norwood. They are very good and caring staff.

Safe. Very good food. Treated with respect.

I would recommend Norwood to anyone seeking a safe, secure, comfortable home with friendly staff and excellent facilities.

I'm as happy as I can be under the circumstances. The staff are kind and helpful.

I have been a resident for 14months and the experience of living in a home has been better than anticipated. The home is informal, friendly and caters to my personal needs. The staff are very helpful, willing and friendly.

The menus are regularly changed and the kitchens will accommodate likes and dislikes.

The home is clean and welcoming. It provides activities for the residents every morning and afternoon and serves delicious home-cooked meals. I am very relieved to have found a home for my mother where I can be sure she is being well cared for and is in safe hands. I would have no hesitation in recommending Norwood to my friends.

I called into the home a few weeks ago before my mother-in-law actually moved in. I experienced a feeling of calm and comfort, which is just what you need when looking for a home for a loved one.

I have not been disappointed. Mum moved in two weeks ago and I still have that feeling when I visit. I am very happy with the care she is receiving.

They were also very supportive to me while I sat on the floor beside mam. Prior to me arriving, mam hadn't been left on her own at all.

Lovely friendly home. Beautiful building and grounds. Mum has been at Norwood just over 5 years and has been well looked after. Activities and events are well planned and residents are given the choice on whether to participate or not. I always feel welcome when I visit and communication is excellent - I feel able to contact the staff whenever necessary and I am kept informed by the lovely admin team. All in all very happy and def recommend!

My father moved to Norwood two months ago. H was understandably anxious about leaving his own home. However, the staff at Norwood are kind and caring and have helped him to feel comfortable and settle into his new environment. He benefits from having people around and is reassured to know help is on hand when needed. He is enjoying the meals and has put on a little weight. Norwood is a welcoming home and I feel confident that my father's needs will be met there.

My mother has been treated with dignity, understanding and respect by the staff at Norwood. I am a frequent visitor to the home and am always made to feel welcome. My mother is totally dependent on the staff for all her care needs and when the staff go in to care for her, her face lights up.

I could not fault this wonderful care home, beautiful gardens overlooking Christchurch Park, kind, caring staff. It's hard being a carer but they all seem to do a marvellous job.

My mother has been at Norwood for 18 months and is very happy and settled at the home. The staff are all particularly kind and nothing is ever too much trouble. My mother always has high praise for the staff and she particularly enjoys all of the activities that are on offer each day. Our family have been delighted by all that Norwood has to offer in the knowledge that our mother is both safe, happy and well cared for.

Since joining Norward, dad no longer complains that he is no longer in fear of falling over and lying undiscovered. He is not happy at growing old but he is no longer completely miserable and fearful as he was. I would say that some of his confidence is returning.

My father-in-law is not a happy man, he has lost his wife, his home and his health. The staff at Norwood are doing their best to make him welcome and feel at home a difficult and not always rewarding process. I hope that one day he may be in a position to appreciate where he is and how hard people are trying to help him.

Norwood is the best care home I have come across. The calm atmosphere and friendliness of staff is immediately apparent; it feels comfortable and well run and my relative has often told me how lucky she feels to be living there. Throughout the years staff have worked hard to help her to remain as independent as possible, often going the extra mile by altering the way they do things to accommodate her. She and I, appreciate very much the kindness and care staff show, and their efforts to help residents maintain their dignity despite the often very undignified circumstances their frailties create. They do an excellent job of remaining focused on their residents needs despite the challenges presented when relatives/friends have differing opinions. This requires a huge amount of tact and diplomacy but Norwood staff seem very capable of managing this well - they take the time to listen, to explain, and to work with relatives/friends to help provide the best care possible.

From the minute you enter the home, it actually feels like home; a lovely atmosphere with caring people on hand. Lovely rooms and some, fortunately, with amazing views. Mum is very happy there and would be far less happy living in some of the other homes that were reviewed before we chose Norwood.

My mother-in-law is in safe, capable hands at Norwood so I never worry when I have to leave her. I know there will always be someone with a cheery smile or word for her or if she's feeling a bit down. Staff are always friendly and cheerful and always willing to go the extra mile to make visitors and residents feel comfortable. Very happy with our choice!

Having my mum fall ill to dementia has been very hard on our family. Norwood staff have not only took in my mum and taken care of her every need with such dignity, love, care and support, but they have also been there to offer such comfort and support to my dad, who is finding all of this very hard. Dad visits mum every day and I know he was difficult towards the staff in the beginning. They continued to work with my dad, until he got more comfortable with the situation of my mum's illness and being in a home. Mum seems very happy at the home and loves the staff who care for her. I live in the USA, and Norwood keep in good contact with me, letting me know how mum is doing. I could write much more.