






MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich...
Care Provided by Norwood
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Norwood for full pricing details and T&Cs.
Contact Norwood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (44)
Norwood Reviews (116)
Norwood has a Review Score of 9.8 (9.768) out of 10, based on 25 reviews in the last 2 years.
Over all time Norwood has 116 reviews.
I am very pleased with the patient and supportive care that the staff at Norwood have given to my mother. My mother is very demanding in all sorts of ways, but the staff have stayed calm, caring and professional throughout. My father has been able to hand his 24/7 care function, which was quite overwhelming, to Norwood, and is happy that she is being looked after properly.
I am so pleased that you are happy with the care and support that your mother is receiving at Norwood. Thank you for your lovely comments, I will ensure that they are shared with the care team.
I have always found Norwood to be a very welcoming place. The staff are extremely pleasant, friendly and very caring towards residents, treating them with respect and dignity, The rooms are well kept, everywhere always looks clean, and well looked after. There are regular activities which the residents are encouraged to participate in and there are regular outings to such places as the seaside or meals in pubs/restaurants. All my mother-in-law's needs are met, and she is very happy and content.
Thank you very much for your positive feedback. I will ensure your comments are shared with the team.
This is an extremely well-run care home. The residents are well looked after and safe. If we have raised queries about our mother's care, these have been promptly dealt with and we have been kept informed. The residents are dealt with with care and compassion. All look well cared for.
Thank you for your comments regarding your mother’s care and your experiences of Norwood. I will pass your comments on to the whole team.
I came to Norwood in July 2019. I am happy here, I find the staff and the residents friendly. Help is here when I need it. I enjoy the food and good variety. A good variety of activities, which I enjoy. A lovely garden to sit and walk-in, which overlooks the park.
Thank you for your lovely comments, I am so pleased you have settled into your new life here at Norwood. I will share with the team.
All of the staff and residents have been so welcoming to us all. We are so delighted to see Mum smiling again.
Thank you.
Thank you so much for your kind words; I am so pleased that Mum has settled in quickly at Norwood and you feel you’ve got her back. I will ensure your comments are passed on to the whole team.
My friend was admitted to the home on 17th Dec 18 after 2 very unhappy previous placements. I was really overwhelmed by the love and happiness that greeted us by management and all the staff. My friend is happy, well cared for, treated with respect and all requests from her dealt with efficiently. She has a comfortable, clean room which she regards as her home and has settled in well. The home is in a beautiful setting and is well maintained.
I am so pleased your friend is settled at Norwood. Thank you so much for your comments and I will ensure they are passed on to the whole team.
All in all, this is a very happy place to live and make it my home.
Thank you so much for your kind words; I am really pleased you are happy and that Norwood feels like home. I will ensure your comments are passed on to the team.
Cannot fault.
Thank you for your comments and lovely review of Norwood. I will ensure this is shared with the whole team.
My mother was a resident at Norwood for the last six months of her life. The carers are excellent. Caring, gentle and sensitive. Her last few days at the end of her life she was treated with care and compassion. In fact, the care was superb. I could not wish for better care than they gave her. They were also very supportive to me and my daughter.
Thank you so much for kind words, it was an honour to be able to care for your Mother during her time with us, and welcome you all into our family here at Norwood – your feedback and comments will be shared with the team.
I am happy and feel safe. The staff are very good. I am looked after well.
Thank you for your feedback, I will ensure this is shared with the team.
My mother-in-law moved into Norwood at the beginning of September 2018. My husband and I have found all members of staff to be very friendly and helpful. They have greatly assisted in helping my mother-in-law settle into her new environment. She is very happy and content to be looked after so well.
Thank you for your kind words. I am so pleased that your Mother-in-law has settled in so well – I will ensure that your feedback is shared with the team.
I cannot speak more highly of the care my mother received over the years at Norwood. She had dementia and I was worried she would not settle away from her home, especially as she was reluctant to go. However, the staff were so kind and caring, even from the person who takes tea round to the management team. They also worked out strategies so that conflict was avoided when she did not understand. She wanted to walk in the park as she always had done, but when she was not physically able to do this so much, they called the garden the park and she was happy to be left pottering around the garden 'park', when she wanted.
Her last week everyone was amazing and mum definitely thought Norwood as her home and the staff as her extended family! She left us feeling cared for and loved!
I cannot thank them enough!!!!
On behalf of all the staff at Norwood – thank you so much for your kind words, I will ensure that your comments are shared with the team.
This was a big change for my Aunty to be in a home, but she appears to have settled in quickly and well and enjoys living in Norwood. She has been there for almost 9 months now and the whole process has gone extremely smoothly - thanks to the help of very capable, experienced staff. Aunty recently celebrated her 90th birthday and she was treated like royalty, with a huge birthday cake to share with family and the other residents.
I am so pleased your Aunty is enjoying life at Norwood - Thank you for your lovely comments, I will ensure they are passed on to the whole team.
My sister has been in Norwood care home for the last 6 months and I have nothing but high praise for the home. i.e The care given to her by the staff and the good food. She also enjoys the freedom to be able to get into the grounds on nice days.
Thank you so much for your kind words, I am really pleased that your Sister has settled into her new home. I will pass on your comments to the whole team.
Norwood is a caring, safe and happy home in a lovely setting. Mum is extremely well looked after by the delightful staff and I couldn't be happier with the level of care she receives. A splendid place!
Thank you so much for your lovely feedback. I will make sure your comments are shared with the whole team.
Our mother had been a resident for over 2 years and our experience of the care provided throughout that time has been excellent. The staff and management are always friendly - the medical team are also excellent in their care and support. The food is extremely good with menus frequently being reviewed to allow greater choice. I would not hesitate to recommend the home and care provided to others.
My wife is in this care home. The care is really first class. I have never found anything to complain about, quite the opposite.
Thank you very much for taking the time to share your feedback. I will ensure that your comments are shared with the team.
My mother has been living at Norwood for more than five years. I never cease to be amazed by the quality of care she is given, even as her physical and mental condition deteriorates. I am so grateful that we found the best possible environment for Mum to spend the most difficult years of her long life. Thank you to all of the wonderful Norwood staff.
Thank you for taking the time to feedback your experiences of Norwood which is much appreciated. I will ensure that your comments are shared with our staff team.
Norwood has been my home for 4 years to date and in all that time has given me comfort and peace!
I am so pleased that Norwood has given you comfort and peace. Your comments are much appreciated and will be shared with our team. Thank you.
Staff - good and kind. Safe at Norwood. I would recommend Norwood to anyone.
Thank you for your recommendation of Norwood. Your feedback is appreciated and I will share with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Norwood.
Meet the Team (1)

Sarah Clayborough is a long-serving and deeply respected care home Manager at MHA Norwood, where she has dedicated the past 20 years of her life to supporting residents and leading her team with care and compassion. Her journey at Norwood began as a night support worker and progressed through roles as an admin assistant and deputy manager before becoming the home’s manager 12 years ago. Sarah is known for her fair, supportive leadership style and her deep commitment to creating a respectful, nurturing environment for both staff and residents.
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