Oaklands House

Oaklands is a lovely care home in a beautiful setting. The staff were kind and got to know my mum quite well. There were quite a few agency workers and different carers which was a shame.

My father, age 96, is about to celebrate the 5th anniversary of his arrival at Oaklands. He has seen change at the home but throughout the last 5 years what has remained consistent is the kindness and care shown him by everyone working at Oaklands. I'm always reassured on each visit that he is physically and emotionally well looked after and I'm grateful for the skill and professionalism of the staff team. Looking forward to his 10th anniversary.

Following a serious fall last November our mother decided that a period of respite after being discharged from hospital was necessary as we felt that being at her home would not have been safe or conducive to a proper recovery.

Our initial impressions of Oaklands were that it was a well run home that had a lovely atmosphere but more importantly the level of care and interaction between the staff and the residents was fabulous and so important that they were made to feel welcome.

So much so that as our mother started to become more mobile she decided that being a permanent resident at Oaklands really was the route forward. Suffice to say the level of care, quality of food, interaction with staff at all levels has been first class, mother feels safe, well looked after and content. We would have no hesitation in recommending Oaklands House as a respite or permanent home.

The staff always made us welcome and feel at home. We were so lucky to find such a wonderful place for our aunt to see out her days and we are immensely grateful for all the care and attention she received.

Great home just outside Southwold near the sea. My Aunt loves it there within the safe well cared for environment. She is less able to walk now, but there is a lift to get her around the stairs. A nice house, with day room and lovely staff.

We attend the resident relative meetings where anything can be discussed. We feel Kelly is exactly the person Oaklands needs at the helm. What few issues my father has had in the past, we are confident that these have been addressed.

They have understood her needs really well and accommodated them in a very understanding yet professional manner.

Thank you so much for your continued care. It means a lot.

My Father had a rapid decline in health, one which we could no longer manage at home, and we decided to seek respite care. We were met by a carer at the car on arrival, who welcomed us with warmth, authentic care and gentle humour which lightened the gravity of the situation. That warmth, humanity and care was consistently maintained throughout his stay and, despite such a short respite period of one month, his Parkinson's anxiety has improved greatly. I cannot thank the staff enough for their kindness, genuine care and humour. Oaklands is an inviting, light and friendly place - the care is given in such a way as to allow residents to maintain their individual 'personhood'. From carers to chefs to management, there is a tangible lack of corporate edge. There is, however, an ever present sense that they will go the extra yard to support the dignity of the resident alongside the support they extend to family members trying to navigate the emotional and practical elements of this journey.

All the staff and the carers are amazing, and my mum constantly praises them when I visit. On weekday mornings and afternoons, there are activities such as seated exercise, crafts, quizzes, entertainment and cooking. She joins in with most of these sessions and has adjusted to life at Oaklands extremely well.

Oaklands has always treated Mum as part of a big family. I never worry about her care. They are amazing and constantly keep me informed of any problems. I visit regularly and I'm made to feel very welcome and part of the family at Oaklands. If you are looking for a residential home for a loved one you can't go wrong. There has been a lot of work done recently to make the garden accessible and enjoyable for all. Including vegetable patches that the residents get involved in. There are activities every day for them to also enjoy. The meals are served with choices for all residents and are delivered by silver service. There are opportunities for family to have a meal with their loved ones. The chefs are great cooks. Well worth a visit.

Mum has been at Oaklands House for 1 year now. She feels safe and well looked after and has a good relationship with the other residents and the staff. Oaklands is run effectively under the manager's leadership and there is a happy and welcoming atmosphere with a good range of activities and initiatives. The staff are kind, caring and proactive. In October the residents, having made biscuits and decorations, enjoyed a Halloween party with all the staff dressed up in full costume. The recently constructed scenic viewpoint group has just been opened by the Mayor with residents enjoying tea and cake in the garden which they shared with friends and relatives. We are very pleased to have chosen Oaklands for Mum, she is very content and comfortable there.

My brother and I were so grateful that Oaklands House were able to take our father into respite care with no notice being given after the ambulance service attended him at his house after a fall. His being offered a room after respite as a resident by the manager and his team, ensured that his rapid decline in mobility and health was made as painless and comfortable as it could be. It was his wish to remain in his house for as long as possible, so sadly by the time of his admission, his mobility was so impaired that although the nursing staff offered to take him downstairs in the lift, he was happy to remain in his room. Had he been admitted earlier he could have taken advantage of the many communal facilities on offer and made friends with other residents, many of whom he knew. His every need was catered for, and he appreciated the lovely food that was on offer freshly prepared and cooked on site, and loved the attention of the staff who were so caring and friendly.

I came to Oaklands House for two weeks of respite care following a serious RTA and a period in hospital. It was the best thing that could have happened to aid my recovery from the accident. I received excellent care in Oaklands from all the staff who were extremely sympathetic to my situation. Nothing was too much trouble and the food was excellent. No wonder the fulltime, long-term residents were so content. Recommended without reservation.

Most importantly, the staff and management are really good, approachable, helpful and good carers for everyone.

I have every confidence his future care will be excellent, and he will continue to thrive.

We always receive a warm welcome when we visit.

My aunt has been a resident of Oaklands House for the past four years and is very happy there. Now she's reached her mid-90s she often prefers to watch TV in her room. The staff are all wonderful and nothing is too much trouble. They're more than happy to attend to her needs, even if it means several trips up a staircase to attend her. There's always something for my aunt to look forward to, be it a trip to the theatre or a local coffee morning. Oaklands House is definitely a home from home and our family cannot praise their staff enough.

Mum is very happy here, staff are wonderful. A very happy care home, very well managed. Would certainly recommend it, is very friendly and feels like a 5-star hotel, not a care home, with all the help you need.

My mother's short-term stay at Oaklands House Care Home was a great success. She was very happy in her room and with the attentive staff. She enjoyed the relaxed atmosphere that the manager and staff create. She never had any complaints and the food was a highlight.

The manager was an angel to my mum and extremely understanding and kind to us. If we had to do this again I would not hesitate to choose Oaklands.