The White House

I do not have any complaints about anything at the home. Everyone is lovely. The food is great and the home is nice.

My mother was unable to communicate effectively after her stroke so couldn't comment on her care. From what I saw, she was cared for with compassion and empathy. All care facilities have coped extremely well under very difficult circumstances and I cannot fault The White House for attending to my mother's needs before she sadly died in hospital.

The staff are always polite, cheerful and helpful. Sometimes short-staffed, however, they work hard to deliver the care required. Sometimes it is difficult to get through on the phone, at busy times. Comfortable home, good food and lovely staff.

Very good from staff.

Excellent communication with both the Home manager and the rest of the staff. As a family, we were always listened to when discussing preferences for our mum. Always very helpful. Thank you.

On arrival at the care home my wife was suffering a severe UTI and was delirious and anti the world. It was only the professionalism and compassion of the manager and staff quoting the advice "that she will eventually calm down and be like her 'normal' self" that kept us sane. She is now ok apart from refusing her meds or to get out of bed. She has very little mobility. We thank all the staff for getting her to this level.

I was able to have a garden visit with my mother. I had not seen her for many months. It was so lovely to see her. She was happy to see me. Everything was Covid safe. Had test and wore PPE. All the staff were kind and professional, and I could see Mum was well looked after. The garden had settler from the sun and pretty flowers and shrubs.

I have been looked after very well. The manager has been very kind to me, a lovely person. Also, the staff here have been very kind to me and nothing has been too much trouble if I need anything. Very nice people. Food is good, plenty of it.

The home has been very helpful in making my mothers stay a success (despite her initial reluctance). All the staff (from cleaners to management) have been very professional and caring, plus many of them have clearly taken the trouble to get to know her and make her part of the widow "family". She liked to quiz! Her room is lovely and we have been able to bring in pictures, photos, etc to make it more personal. The care at this late stage of her life has been excellent; she is clean, comfortable and calm. Many thanks!

My mother only arrived at the home one week ago from the hospital. So far, I have found all the staff very helpful in adjusting to a new time in my mother's life. She seems to be well looked after and treated with dignity and friendliness by everyone. I have so far encountered.

When my mother was in the care of the team at The White House, she was always treated in a professional but friendly and dignified manner. It gave me great comfort to see her so relaxed, happy and well cared for despite her gradual deterioration due to the symptoms of dementia.

Mum spent 7-weeks on respite care and my dad for 3-weeks. I cannot praise the management and staff highly enough, during what was a very difficult time for my parents and our family. They were always warm, caring and supportive toward us all. The manager, in particular, proved to be not only a rock and was so supportive when things proved to be most difficult, giving me a listening ear when I needed it. I would have no hesitation in using The White House again in the future.

People are very kind.

My father was admitted into The White House care home after a fall in which he broke his hip and his health subsequently deteriorated, meaning I could no longer care for him. He was well looked after and was seemingly well-liked by staff members. Due to covid, I was only able to visit once a week during the summer months, but this enabled me to spend some quality time with him which was very important to me and my mother. He always told me he was well looked after and he enjoyed the music provided!

My mother has been cared for at The White House for the past 16 months. I am very pleased with the care she has and is receiving. From the comments made to me from my mother, I know she is happy too. Food and accommodation are good.

Mum came in here in March with having dementia. The staff are very supportive and patient. As Mum's end of life is imminent the care is exceptional. All staff are very helpful and caring.

My father has been resident for about 20 months and during this time his increasing care needs have been amply met by the very dedicated staff. Throughout the pandemic, we have been kept well informed as to Dad's wellbeing and have been encouraged to keep in touch by various means, even when visits haven't been possible. We are immensely grateful for the huge effort that has been made to keep the home safe during the pandemic.

In my hour of need as a sole carer, the manager helped me accommodate my husband and he has settled very well. As he has Parkinson's and dementia this is not an easy thing to do for him and me. The room is very pleasant, quiet and clean. Unfortunately, it was necessary to move him to a care home much nearer to where I live so I can visit him every day.

Since her arrival at The White House, my mother has received excellent care. The staff ensure that there is a warm and friendly environment. As a family, we are exceptionally satisfied that our mother is in good hands at all times.

Thank you.