The White House

Ashmans Road, Beccles NR34 9NS
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9.7 68 Reviews
  • The White House, Beccles
The White House provides residential care on a long term or short term basis for up to 31 residents. The White House has lovely landscaped gardens with a number of mature ornamental trees, shrubs and other seasonal planting. The home provides spacious single or double bedrooms, all of which are decorated to a high standard and exceptionally well furnished. They encourage residents to bring items of their own furniture and possessions to complement those already provided and to help make their room an individual retreat.

The White House is located within a quiet residential area of Beccles where its position ensures peace and privacy. The home is a beautiful period house with large windows and interesting architectural details. Its elegant and airy reception rooms are particularly welcoming, and you will find that the interior decoration has been carried to take advantage of the building's individual character. One of the most stunning features of the home is the entrance, which is dominated by beautiful mature trees.

The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1320
  • Self-Funded Residential Dementia Care: from £1320
  • RESPITE Self-Funded Residential Care: from £1370
  • RESPITE Self-Funded Residential Dementia Care: from £1370

These prices are only a guideline, please contact The White House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Elena Dolniceanu (Home Manger)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

The White House Reviews (68)

Total of 68, showing 61-68
9.7

The White House has a Review Score of 9.7 (9.727) out of 10, based on 18 reviews in the last 2 years. Over all time The White House has 68 reviews.

Overall Experience

  • 42
  • 22
  • 3
  • 1
  • 0

Date Published

68
9
14
18
50

Review from R W (Niece of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is the 3rd months my aunt has been a resident. She is a very private person, therefore taking time to settle in. She is being looked after with understanding and patience and is comfortable in her own surroundings.

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Review from Janet C (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first arrived at the care home, I was rather concerned as the on-line review did not read well. She was initially a respite resident but now is a permanent resident and has settled reasonably well.
After many visits to my mother, I have seen how much hard work and care goes int each
day to ensure that all residents are comfortable and well fed. My mother always looks well dressed and clean. The whole house smells clean and fresh. In conclusion, I must say that I am happy for my mother to be there.

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Review from A F (Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I suffer from PSP and my youngest son said I should go in a home when I fell a couple of times in a weekend and bruised my face. My daughter told me to go in this home as it is nearest to my home environment. I complained to the manager about the noise from another room and was moved the next day to
another room. The care nurses etc are very helpful when I fall and get to the stairway.

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Review from Annette C (Daughter-in-law of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home very good. The care my mother-in-law receives is excellent, nothing is too much trouble and I am always kept informed about mum's care. My mother in law has been in The White House for almost four years, she is very happy and content. I have had two bad experiences with previous
care homes and am delighted to have found a good one.

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Review from J B (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has had lots of improvements over the last 6months. Staffing levels seem better.
My mother is treated well by the staff and they are very good at keeping me informed.

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Review from Robert M (Nephew of Resident) published on 30 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On visiting my Aunt last week, I thought there had been a very big improvement in her care. Her room was tidy and clean and she was cleanly dressed. Also, the staff were more communicable.
Earlier in the year, her care was leaving a lot to be desired. the current improvement needs to be maintained.
I would say the care appears to be good now, but it was very poor.

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Review from Elizabeth W (Resident) assisted by family/friend published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staffing levels are poor - many times agency personnel. Food boring - same vegetables day in day out (mainly carrots, cauliflower) sometimes hard, or alternatively, 'sloppy'. Same second every day ie. jelly and ice cream. A second choice for main course invariably jacket potato.


While some carers

are excellent, others including some who have been doing this a long while still have no idea.
What happens if there is a fire between say 10 pm-7.30 am when only 2 night carers are on duty.

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Review from J F (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager has only recently taken over but already we are seeing some changes for the better. My mother has always enjoyed the food (very important to her). The carers are mostly pleasant and attentive, cleaning leaves something to be desired. My mother does not join in activities because she
does not want to, but also the communal room is too hot for her. Too soon in new manager's regime to say much else.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for The White House is calculated as follows: ( (160 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 216 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The White House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Elena

Elena Dolniceanu

Job Title: Home Manager

“The staff at The White House are brilliant – they are like family and enjoy spending time with residents and meeting their emotional needs.
“We work well together as one large team with lots of support provided by the management. Our staff really do love their jobs, love the home and love the residents!”

Mark

Mark Weston

Job Title: Maintenance Manager

"From my many years of experience in the building industry, one of the biggest but most rewarding challenges was adapting to the nature of the care industry. I take pride in being professional and maintaining the home to an excellent standard. My favourite part of my day is towards the end of my shift as I enjoy knowing I've achieved something that benefits others."

Clair

Clair Sutton

Job Title: Activities Co-ordinator

"Happy family, with incredible staff and amazing individuals who live here. Our parties are some of the bests in the area in my opinion. The biggest highlight of my career so far has been being able to be there for families when they need to support the most, and seeing residents smiling and happy."

Helena

Helena Challis

Job Title: Head Chef

"There isn’t a part I don’t like apart from peeling potatoes! I enjoy tackling new recipes, seeing residents enjoy their meals and spending time making sure food looks and tastes good. I like working at The White House as it’s small, which makes us closer as a team and we know the residents very well. I’m looking forward to more events, meeting new people and getting to know families as this helps us to expand with ideas to change our menu going forward."

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