Ivybank House

Ivybank Park, Entry Hill, Bath BA2 5NF
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9.7 85 Reviews
  • Ivybank House, Bath
Ivybank House in Bath gives people the care they want in a supportive home.

Residents are encouraged to personalise their rooms and to bring personal possessions and furniture with them.

Trained staff care for residents and support them to enjoy a variety of social activities from bingo and arts through to trips out to a garden centre.

The care home's chef makes delicious, freshly cooked food to suit residents' preferences. The menu is varied, changes regularly and offers a healthy, balanced diet.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew Pow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (14)

Ivybank House Reviews (85)

9.7

Ivybank House has a Review Score of 9.7 (9.711) out of 10, based on 19 reviews in the last 2 years.
Over all time Ivybank House has 85 reviews.

Overall Experience
  • 66
  • 17
  • 2
  • 0
  • 0
Date Published
  • 85
  • 9
  • 12
  • 19
  • 66
Reviewer Connection to Ivybank House
  • 42
  • 10
  • 10
  • 5
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 21-40
Review from Anthony B (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel that the level of care that Mum is receiving could not be bettered. We knew that Mum can be "awkward" at times but she is always treated with dignity, respect and an appropriate level of humour. She's always smartly dressed, clean and with her hair looked after. All the staff deserve the highest
praise.
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Review from Mavis M (Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm glad I'm here - nice room, nice people. I couldn't be happier. Thank you.
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Review from J S (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having gone into Ivybank House Care Home for a temporary stay five months ago, Dad soon decided that he wanted to stay permanently. He is full of praise for the care he receives from all the staff, their friendliness and the dignity with which they treat him.
Reply from Harriet Sharland, Marketing Assistant at Ivybank House

Thank you so much for your kind words and positive review! We're thrilled to hear that your dad is enjoying his time at our care home. We strive to create a warm and welcoming environment for all our residents at Ivybank House Care Home.

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Review from Jayne F (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ivybank House Care Home has a homely feel with a constant buzz of activity. All the staff have been extremely friendly, helpful and caring. Transitioning my mum from Wales into care near me has been such a smooth process thanks to all the helpful staff.
Mum has settled straight in and loves the organised
trips out and stress-free living. Everyone who visits Mum is made to feel very welcome.
Knowing Mum is happy in a safe and caring environment and now close to me has given me peace of mind.
Reply from Harriet Sharland, Marketing Assistant at Ivybank House

Your review brightened our day! It's wonderful to hear that your mum is having a positive experience at our care home. We're committed to ensuring a high standard of care and a comfortable living environment for all our residents at Ivybank House Care Home. Thank you, Jayne.

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Review from D C (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems very settled and happy at Ivybank House Care Home. She enjoys the trips out and the activities provided. As long as she is happy, we are happy!
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Review from Charles B (Son of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at this care home for about a year. She has been treated very well. The staff are very helpful and supportive. There are lots of activities. She particularly likes the trips out in their own minibus. There are normally one or two of these every week.
The rooms are bright and cheerful
and have all the necessary facilities. There are nice grounds with lots of plants and trees which she enjoys going around when the weather is suitable.
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Review from Richard T (Son of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Ivybank House for many years. From the very beginning, the care and attention has been excellent. The food has been of a consistent and excellent quality. The entertainment offered has always been fun, with a mixture of educational and historical projects. I often refer to Ivybank
as 'the fun factory', it's happy atmosphere is so good! All the staff, from management, carers, cleaners and chefs, should be congratulated and thanked for their combined efforts.
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Review from V V (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. All very caring and attentive to my dad.
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Review from T C (Son-in-law of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law settled into Ivybank House Care Home immediately. The staff are wonderful. Her appetite returned and she soon made friends and joined in the activities and excursions. When she went into hospital she said she was looking forward to going home and I asked her where she meant and she
replied Ivybank.
That was her new home and she could not wait to return.
Reply from Harriet Sharland, Marketing Administrator at Ivybank House

Thank you, T C, for taking the time to share your positive experience with us. We're overjoyed to learn that your mother-in-law is thriving in our care. We're here to provide a safe and nurturing home for all residents Ivybank House. Have a wonderful day.

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Review from L B (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are kind and welcoming. They look after Mum with sensitivity and give her all the physical, medical, mental and emotional support she needs. It's a joy to visit Mum knowing that when I'm not there she's being looked after and when I visit I can spend some quality time with her. She loves
the trips out and many of the activities. It really feels like her home which is extended to the rest of the family as well.
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Review from Susan L (Daughter-in-law of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law has moved into Ivybank House it's given her a new lease of life. She's much more motivated and happier and now has a life amongst people who really look after her well.
Being taken out on trips and involving her in everything they do. We couldn't wish for anything more.
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Review from Brigitte B (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was brought to Ivybank House as she was so unhappy in her other care home. Everyone loved my mum, they loved her quirky sense of humour and banter. The staff were so kind, patient and considerate. Even though my mother was there only a short while, she was the happiest she'd ever been. They
filled her days with exceptional care and genuine love. Thank you.
Reply from Katie Barnett, Marketing Executive at Ivybank House

Thank you, Brigitte, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ivybank Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do, please do not hesitate to reach out.

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Review from M P (Grandson of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ivybank House provided my Nanna with her final moments, they were truly amazing to her and because of them, she maintained her smile till her final days. The team are so good at understanding and providing for the needs of the residents and deserves the utmost praise. Thank you.
Reply from Katie Barnett, Marketing Executive at Ivybank House

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your Nanna was treated with great care and had her smile until the end. If there is anything more we can do, please do not hesitate to get in touch.

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Review from M T (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum who is 105 has only been in Ivybank since July 12th. On the times I have visited mum the carers I have met all seem very friendly, caring and professional. Mum seems content and well cared for. Her room is kept clean and all smells nice when I enter the home.
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Review from H E (Daughter-in-law of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff brilliant - also meals and activities. I have seen a lot of care homes but this one is the best I have visited.
I appreciate all you do, thank you so much.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your comments about your recent experience at Ivybank House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from J C (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been at Ivy Bank for three years. The staff are really good with her, and she is well looked after. I recommend Ivy Bank as a home from home for your loved one.
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Review from Elizabeth C (Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident in Ivybank for 5-months and am being extremely well cared for. I came here because I was no longer able to live alone (my husband is in a care home, but not this one). Until I am completely fit again, I shall continue to stay here where I am happy.
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Review from B W (Brother of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and helpful. Very good. My brother is very happy here.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from S P (Relative of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
On a positive note - The staff here are all mostly very kind, caring and friendly. - I appreciate the difficult job that they do and carry out in sometimes very difficult and challenging conditions and circumstances.
On a negative note: I am alarmed at the length of time the lift has been broken
- since before Christmas - 52 days ago - and counting!
My father in law is in an upstairs room in a wheelchair and is now unable to access the ground floor. This is totally unacceptable. He now hardly leaves his room. It has and continues to have a detrimental effect on his mental and physical health and well-being. It is just terrible!
He can not eat in the dining room. He can not join in with any of the activities that he used to love in the lounge area downstairs. He can no longer socialise. Most of the time - day and night is now spent in his room.
How awful would we feel if this was us!
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your kind comments about our team. We appreciate you taking the time to leave feedback for Ivybank House Care Home.
As our lift was recently out of use, alternative arrangements were made for the small number of residents that were affected, with meals and activities being held in the lounge upstairs, and 1:1 activity sessions held in their rooms. Most recently, all of our residents enjoyed taking part in our 'Going for Gold' Winter Olympics event. Families were also kept updated as well as additional risk assessments and fire drills completed to ensure the safety of our residents.
We apologise for any inconvenience caused during this time. We proactively pursued the lift company whilst the lift was out of action and engineers visited the home on multiple occasions throughout December, January and February; however, due to a shortage of parts available, there was a significant delay with this being repaired.
We can now confirm that the lift has been fully repaired.

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Review from H M (Niece of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly, helpful and caring. The atmosphere is not one of a care home it is more like someone's large house. The food is lovely. The laundry is a little iffy sometimes towels are removed and not replaced and loo roll has been absent!
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your comments about Ivybank House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Ivybank House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for Ivybank House is calculated as follows: ( (171 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 228 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivybank House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Andrew

Andrew Pow

Job Title: Home Manager Joined: 2024

Ivybank House Care Home is a friendly and welcoming elderly care home, and our team are all passionate about delivering the best care to our residents.


From the dedicated carers through to the kitchen, laundry, and gardening teams, we are all working to make the daily experiences of our residents as full and rewarding as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivybank House to verify any information. View our terms and conditions. Ivybank House has an Enhanced Service - more info.