Ivybank House

Ivybank Park, Entry Hill, Bath BA2 5NF
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9.7 85 Reviews
  • Ivybank House, Bath
Ivybank House in Bath gives people the care they want in a supportive home.

Residents are encouraged to personalise their rooms and to bring personal possessions and furniture with them.

Trained staff care for residents and support them to enjoy a variety of social activities from bingo and arts through to trips out to a garden centre.

The care home's chef makes delicious, freshly cooked food to suit residents' preferences. The menu is varied, changes regularly and offers a healthy, balanced diet.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew Pow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (14)

Ivybank House Reviews (85)

9.7

Ivybank House has a Review Score of 9.7 (9.711) out of 10, based on 19 reviews in the last 2 years.
Over all time Ivybank House has 85 reviews.

Overall Experience
  • 66
  • 17
  • 2
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Date Published
  • 85
  • 9
  • 12
  • 19
  • 66
Reviewer Connection to Ivybank House
  • 42
  • 10
  • 10
  • 5
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 41-60
Review from R D (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Ivybank, she is treated with dignity and kindness. She loves her room with its view overlooking the car park as she can see what is going on. The food is excellent and well balanced. Thank you for caring for her so well.
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Review from J J (Daughter of Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Ivybank and feels safe and secure. The staff are always welcoming and friendly, nothing it soo much trouble. She looks forward to the activities in the afternoons which are fantastic.
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Review from V P (Sister of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is with admiration and gratitude I congratulate Ivybank's manager and the entire staff team on keeping the home virtually covid free throughout the past year and a half. Despite the extra work, this coronavirus has caused I have appreciated the manager's regular updates on what whole situation and
have been very grateful to the senior staff for keeping me informed of any matters relating to my sister's health. The manager and her senior team are very caring, competent and approachable and respond to any matters raised quickly and with understanding when and wherever possible. My sister is totally dependent on the staff, she is non-ambulant and needs two staff and the hoist to move her for her every need. she gets extremely frustrated with not being able to do anything for herself and as such is not the easiest person to care for, but the main staff meet her needs with patience and understanding. Ivybank has a wonderful activities and entertainments programme provided by the dedicated coordinator and her team. During this pandemic, they have been as busy as ever. I have been amazed by the variety of themes and ideas which they have entertained and simulated the residents for those that wish to take part.
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Review from Joan T (Resident) assisted by family/friend published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived here for a long time. Everyone is kind and caring. I enjoy my meals, and I am cared for very well. I like the people that look after me, and I get help with things. I feel safe, and I'm happy.
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Review from F N (Niece of Resident) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, nothing but kindness shown by all carers very considerate, thoughtful. Nothing is too much trouble.
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Review from Peter O (Son of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff have been extremely helpful and kind, especially in these trying times when Covid rules seem to change on a regular basis. Covid measures and monitoring of visits are extremely well run. Mum tells me the food is really nice.
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Review from B O (Resident) assisted by family/friend published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely place and I feel safe and I haven't got anything to worry about. The only problem I have is getting in and out of the toilet with my walking frame I find it too small.
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Review from S M (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel completely satisfied that Dad is in such a friendly caring environment - definitely home from home! All the staff are friendly any problems with Dad's care are addressed immediately. The food is amazing and activities are so beneficial for dad's stimulation. I know that dad is happy at Ivybank.
He tells me he is looked after very well and the staff are lovely. Thank you to all the staff at Ivybank. You are all amazing.
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Review from Alison W (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Ivybank highly enough. Mum has been at Ivybank for more than 3 years and has received excellent care throughout. From the dedicated and diligent care team to the excellent kitchen staff producing restaurant quality food. From the activities department delivering imaginative and varied
entertainment, quizzes and trips out, to the meticulous maintenance and grounds team maintaining the beautiful house and stunning gardens. Residents are treated as individuals at all times and treated with patience, empathy and good humour. I can't thank the staff enough for what they have achieved with Mum - her beaming smile in so many Ivybank photos is a testament to how well she is cared for and how happy Mum is on a day to day basis. Ivybank particularly impressed during the pandemic - keeping the home covid free and communicating very regularly with families.
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Review from M B (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident here for many years. Her care and the kindness shown to her is second to none. There have been several staff changes but never changing the compassion and care to the residents. The home is well run and nothing is too much trouble if requested staff always listen and try to help.
We are always kept well informed of any changes in mum or if any events are happening in the home. The staff are friendly and we feel at ease with them. The manager is most helpful and we can talk with her about mum and know that anything we request will be dealt with if possible. I can't thank Ivybank enough for the wonderful care given to mum and the way as a family we are always made welcome so nice to know mum is happy.
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Review from K D (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at IVybank since November 2019. The staff have always been friendly and have seen to all her needs. Covid hit, I had great peace of mind knowing mum is well looked after. The activities are brilliant and the staff work hard to include everyone. My mother loves to knit and sew and
they have encouraged her to keep up these activities. It says a lot when you think they have kept everyone safe and Covid free.
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Review from E P (Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't ask for better or more, I have every comfort one not could ask for more. Everyone is so considerate and very helpful. This is my home now and I am so lucky to be here.
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Review from D W (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is clean and friendly. Manager is very good, there have been two incidents regarding medication errors, now two safeguardings reported since resident has been at Ivybank House, in for six weeks rehabilitation, not a lot of that going on!
Mobility very poor, needs care staff to encourage a
lot more walking with a member of the care team. Lost a lot of confidence since hip fracture.
Reply from Marta Szemborska, Home Manager at Ivybank House

Thank you for your review. Our Magic Moments Club aims to help our residents to love every day and is varied to provide interesting activities for mind, body and soul. Understandably, not every resident wants to participate. We will encourage participation, but respect resident’s wishes if they do not want to join in.
Following changes within our team, I am confident that medication is administered correctly and audited on a regular basis. My approach is open and transparent and I hope our communication provides confidence that we are all supporting your mum in the best and safest way.
The team are following the guidance and therapy exercise programme laid down by the OT each week with exercises carried out and followed every day. Following the programme will ensure safe progress towards mobility and help build back your mum’s confidence over time.
Our team is friendly and very passionate about caring for our residents, so it’s wonderful to hear you re-affirm that in your review.

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Review from L L (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, we are very pleased with the way my mum is looked after at Ivybank House. She is always very happy when I visit. The staff have done an excellent job at keeping Covid out of the home. If we do have any issues they are dealt with promptly and we are always kept informed.
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Review from J J (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived having been seriously ill in the hospital. Since arrival, she has been treated with a professional, holistic team who made sure all her needs were met with a genuine sense of pride in their care. Mum is the happiest I have seen her for some time. She is really enjoying and participating
in all the varied activities. She is relaxed and has told me nothing is too much trouble for the staff when looking after me. As her daughter, I feel very confident that Mum is receiving excellent care.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ivybank House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Gael B (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was discharged from the hospital to Ivybank four weeks ago. The staff have been so friendly in settling her in, so much so, Mum this she is in a hotel and would like to stay here permanently. She is engaging in activities, something she wasn't confident to do previously and has been shown such
kindness and care whilst allowing Mum to protect her dignity. Thank you for all you do in helping Mum to adjust to the nest stage in life.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you, Gael, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ivybank House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J S (Daughter of Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for seven years. In all that time she was treated with respect and dignity, especially in the last few months before she died. The staff were amazing, caring, kind and considerate. They could not have done more and all the family are very grateful.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your feedback and for taking the time to share your experience at Ivybank House Care Home. We are so sorry to hear about your mother, but pleased you felt she received the care and compassion she deserved. If there is anything more we can do, please do not hesitate to reach out.

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Review from Helen E (Niece of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very friendly and very caring to my uncle in the last year of his life.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to reach out.

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Review from S S (Daughter of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly.
Management is always available to answer any questions.
My mum is always clean and tidy.
Knowing she has been kept safe through the pandemic has given the whole family peace of mind.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for letting us know how we are doing at our home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Kanta D (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff caring and friendly. My mum seems really happy here and is well looked after and, as she's vegetarian, is well catered for.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you, Kanta, for your feedback following your recent experience at our home. We are happy to learn it has been so positive. Have a wonderful day!

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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Ivybank House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for Ivybank House is calculated as follows: ( (171 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 228 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivybank House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Andrew

Andrew Pow

Job Title: Home Manager Joined: 2024

Ivybank House Care Home is a friendly and welcoming elderly care home, and our team are all passionate about delivering the best care to our residents.


From the dedicated carers through to the kitchen, laundry, and gardening teams, we are all working to make the daily experiences of our residents as full and rewarding as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivybank House to verify any information. View our terms and conditions. Ivybank House has an Enhanced Service - more info.