Ivybank House

Ivybank Park, Entry Hill, Bath BA2 5NF
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9.7 85 Reviews
  • Ivybank House, Bath
Ivybank House in Bath gives people the care they want in a supportive home.

Residents are encouraged to personalise their rooms and to bring personal possessions and furniture with them.

Trained staff care for residents and support them to enjoy a variety of social activities from bingo and arts through to trips out to a garden centre.

The care home's chef makes delicious, freshly cooked food to suit residents' preferences. The menu is varied, changes regularly and offers a healthy, balanced diet.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew Pow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (14)

Ivybank House Reviews (85)

9.7

Ivybank House has a Review Score of 9.7 (9.711) out of 10, based on 19 reviews in the last 2 years.
Over all time Ivybank House has 85 reviews.

Overall Experience
  • 66
  • 17
  • 2
  • 0
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Date Published
  • 85
  • 9
  • 12
  • 19
  • 66
Reviewer Connection to Ivybank House
  • 42
  • 10
  • 10
  • 5
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 61-80
Review from P C (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Ivybank for 18-months, and the standard of care and attention has been excellent. For the last couple of weeks, she has been very poorly, and everyone has taken wonderful care of her. They have treated her with dignity, and she has wanted for nothing.
Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for letting us know how we are doing at Ivybank House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from G K (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are so kind and caring. Activities are appropriate and regular. My mum loves food. Rooms are warm and cosy. My mum is very well taken care of and she is safe.
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Review from Tracey A (Granddaughter of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother-in-law is a relatively new resident but from our visit to the home before she came from hospital I was completely blown away. This was the place for her and thankfully she was able to come. Visits to her since have seen her out of her room and included in the activities. She has been
made to feel very welcome and the staff, especially the activities lady, have been so supportive and friendly. My grandmother-in-law I know is extremely well looked after and she is happy and very grateful. The manager is extremely helpful and supportive, sorting out any concerns regarding the transfer from hospital to home. Amazing place.
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Review from B C (Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been a service user for just about one week; pleasantly surprised by the attention of the staff of all ages and sexes, their politeness and readiness to overlook many of our quirks.
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Review from B S (Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here.
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Review from Rachel H (Daughter of Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in this care home for six years and is 100 years old. The care and support are very good and most carers show much kindness. Unfortunately, there have been many changes of management and some standards have fallen.
Management do not listen to residents enough or act upon ideas for
the home, for example, improvement of quality of food, suitability of furniture.
Reply from Alison Geddes, Marketing at Ivybank House

Thank you for taking the time to review our home. It is great to hear you’d recommend Ivybank House to others, we pride ourselves for the kindness and caring nature of our team. Our home has experienced changes with the management team in the past, however, we have had consistent leadership since June 2018. Our Home Manager is fully engaged with residents and their families and has a visible presence in the home. We do hold the views of our residents with high importance and regularly host resident and relative meetings in order to seek feedback regarding the service they receive. Brighterkind are constantly working to improve our menus and make sure there is a variety of options available for residents to choose from. We run a seasonal survey to see what has worked with the menus so we can improve for the next selection. Our team are always happy to listen to ideas in order to make improvements regarding the suitability of the furniture, so please pop in for a chat with the Home Manager on your next visit to discuss in more detail. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.

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Review from Lee P (Friend of Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident for a couple of years since her husband passed away. She is happy and content with being here at home in Ivybank. All the staff are wonderful with her especially as her eyesight is poor and so is her hearing, however, all staff are very patient and understanding of her
needs.
Reply from Alison Geddes, Marketing at Ivybank House

Thank you for your positive comments on our home, we're pleased to hear how happy you are with the care delivered to your friend here at Ivybank House. The team will be delighted to hear your feedback.

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Review from Barbara M (Wife of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Delighted with the way the staff look after my husband. He has such demanding ways but they are there for him at all times.
Reply from Alison Geddes, Marketing at Ivybank House

Thank you for your positive comments about our home, the team will be pleased to hear your feedback.

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Review from Roy F (Son of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here for several years now and has only received excellent care.
He is very happy.
He hasn't been the easiest person to care for but the staff have dealt with him with nothing less than pure professionalism.
Thank you.
Reply from Alison Geddes, Marketing at Ivybank House

Thank you for your positive review, it's great to hear how pleased you are with your Father's care here at Ivybank House. Our team are an asset to our home, they will be delighted to hear your comments.

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Review from N S (Sister-in-law of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following my sister-in-law's stroke. The staff at Ivybank House did all they could to bring her home. A larger room to accommodate her hoist and socialise in familiar surroundings. She is very happy here.
Reply from Alison Geddes, Marketing at Ivybank House

Thank you for your positive comments about our home, it is great to hear how happy your sister-in-law is here at Ivybank House. The team will be very pleased to hear your feedback.

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Review from David B (Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is outstanding.
Reply from Alison Geddes, Marketing at Ivybank House

Many thanks for your positive feedback on our home, "outstanding" is a wonderful description to hear. The team will be delighted, thanks again.

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Review from Lisa L (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Ivybank in December 2017 and was there for a year. During this time whilst her health failed her, she could not have been in a better place. The carers are a homes most important asset. Attitude and manner are what matter most in relationships where your dignity and independence are compromised.
Ivybank have a wonderful army of staff. They have joked and laughed and cried with mum, and done so with respect and empathy. She definitely felt part of a whole new community in her last year. It was a move she was dreading but which was necessary and was made so much easier by the caring nature of all the staff. Any problems that arose were dealt with in a very professional manner and we her family felt able to address them with staff. It has a ‘home like’ feel, miles away from a clinical starchy nursing home. I would recommend it in a heartbeat.
Reply from Alison Geddes, Marketing Administrator at Ivybank House

Thank you for your wonderful review of our home, your comments are touching to read. Our team at Ivybank House pride themselves on the high standard of care that we provide, so they will be delighted to hear your praise. Thank you again, best wishes to you and your family.

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Review from Kenice F (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mother came here very unwell following the closing down of her previous home. The care given in her last week was just amazing and end of life at its very best. (I am a retired SRN former night sister). Thank you so very much from a loving family of a very special mum.
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Review from Kevin G (Son of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ivybank House were extremely good and provided excellent care for my mum who spent her last few months at the home.
The home is easy to access with good parking so it was easy to pop in to visit.
Overall I would highly recommend Ivybank House.
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Review from M M (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found all the staff very friendly and efficient. Mum always says they are all kind and look after her well. If I ever have a problem they have always dealt with it.
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Review from Alison D (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good, caring home. Most staff were diligent and helpful. A good atmosphere of fun. Usually dealt with any issues quite quickly. Mum was happy here (she passed away in July 2018).
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Review from Rosemarie J (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother enjoyed her time at Ivybank. The staff were caring, thorough and encouraging at all times. We, as a family, were so pleased with the care given to Mother.
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Review from Sharon B (Niece of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our aunt and uncle came to Ivybank House four years ago and our uncle passed away a year ago. By his own admission, he had enjoyed three very happy years at Ivybank House!


Our aunt was then brilliantly supported and cared for by the staff here until she passed away a couple of weeks ago.


The home

is a wonderful place - as soon as you walk in you feel as though arms surround you in care.


We have friends who know other homes - but to us - Ivybank House is the gold class and staff here are real gems. Thank you so much to all of you.

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Review from Sandra M (Niece of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunty and uncle came here to Ivybank House 4 years ago. Both very unsure but they both were made welcome and soon settled in. all staff were very helpful when our uncle died. Made my auntie happier when she had to move to a different room. Staff were there for support and were very caring. Staff
were always friendly.
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Review from Timothy M (Respite Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the reception I received. Everyone looks very happy while they work. Would very much use your services again if needed.
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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Ivybank House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for Ivybank House is calculated as follows: ( (171 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 228 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivybank House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Andrew

Andrew Pow

Job Title: Home Manager Joined: 2024

Ivybank House Care Home is a friendly and welcoming elderly care home, and our team are all passionate about delivering the best care to our residents.


From the dedicated carers through to the kitchen, laundry, and gardening teams, we are all working to make the daily experiences of our residents as full and rewarding as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivybank House to verify any information. View our terms and conditions. Ivybank House has an Enhanced Service - more info.