
It was truly a home from home and I was always confident of their outstanding careAngie S(Daughter of Resident/Service User)

Their sheer dedication is truly admirable. They all make this home a very special place.S L(Sister of Resident/Service User)


It was truly a home from home and I was always confident of their outstanding careAngie S(Daughter of Resident/Service User)

Their sheer dedication is truly admirable. They all make this home a very special place.S L(Sister of Resident/Service User)


Ivybank House is a welcoming residential care home set in Bath, offering residents stunning views across the surrounding countryside.
The home provides personalised care in a warm, supportive environment where residents are encouraged to feel truly at home. Bedrooms can be personalised with treasured belongings and furniture, helping residents maintain a sense of familiarity and comfort.
The experienced and compassionate team of care staff work closely together to deliver high-quality, person-centred...
Care Provided by Ivybank House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact Ivybank House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Person in charge
- Zendrel Moore (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (14)
Ivybank House Reviews (89)
Ivybank House has a Review Score of 9.7 (9.715) out of 10, based on 19 reviews in the last 2 years.
Over all time Ivybank House has 89 reviews.
My mother was a resident for seven years. In all that time she was treated with respect and dignity, especially in the last few months before she died. The staff were amazing, caring, kind and considerate. They could not have done more and all the family are very grateful.
Thank you for your feedback and for taking the time to share your experience at Ivybank House Care Home. We are so sorry to hear about your mother, but pleased you felt she received the care and compassion she deserved. If there is anything more we can do, please do not hesitate to reach out.
All the staff were very friendly and very caring to my uncle in the last year of his life.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to reach out.
Management is always available to answer any questions.
My mum is always clean and tidy.
Knowing she has been kept safe through the pandemic has given the whole family peace of mind.
Thank you for letting us know how we are doing at our home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
I have always found the staff caring and friendly. My mum seems really happy here and is well looked after and, as she's vegetarian, is well catered for.
Thank you, Kanta, for your feedback following your recent experience at our home. We are happy to learn it has been so positive. Have a wonderful day!
Mum has been in Ivybank for 18-months, and the standard of care and attention has been excellent. For the last couple of weeks, she has been very poorly, and everyone has taken wonderful care of her. They have treated her with dignity, and she has wanted for nothing.
Thank you for letting us know how we are doing at Ivybank House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
Carers are so kind and caring. Activities are appropriate and regular. My mum loves food. Rooms are warm and cosy. My mum is very well taken care of and she is safe.
My grandmother-in-law is a relatively new resident but from our visit to the home before she came from hospital I was completely blown away. This was the place for her and thankfully she was able to come. Visits to her since have seen her out of her room and included in the activities. She has been made to feel very welcome and the staff, especially the activities lady, have been so supportive and friendly. My grandmother-in-law I know is extremely well looked after and she is happy and very grateful. The manager is extremely helpful and supportive, sorting out any concerns regarding the transfer from hospital to home. Amazing place.
Have been a service user for just about one week; pleasantly surprised by the attention of the staff of all ages and sexes, their politeness and readiness to overlook many of our quirks.
I like it here.
Management do not listen to residents enough or act upon ideas for the home, for example, improvement of quality of food, suitability of furniture.
Thank you for taking the time to review our home. It is great to hear you’d recommend Ivybank House to others, we pride ourselves for the kindness and caring nature of our team. Our home has experienced changes with the management team in the past, however, we have had consistent leadership since...
My friend has been a resident for a couple of years since her husband passed away. She is happy and content with being here at home in Ivybank. All the staff are wonderful with her especially as her eyesight is poor and so is her hearing, however, all staff are very patient and understanding of her needs.
Thank you for your positive comments on our home, we're pleased to hear how happy you are with the care delivered to your friend here at Ivybank House. The team will be delighted to hear your feedback.
Delighted with the way the staff look after my husband. He has such demanding ways but they are there for him at all times.
Thank you for your positive comments about our home, the team will be pleased to hear your feedback.
He is very happy.
He hasn't been the easiest person to care for but the staff have dealt with him with nothing less than pure professionalism.
Thank you.
Thank you for your positive review, it's great to hear how pleased you are with your Father's care here at Ivybank House. Our team are an asset to our home, they will be delighted to hear your comments.
Following my sister-in-law's stroke. The staff at Ivybank House did all they could to bring her home. A larger room to accommodate her hoist and socialise in familiar surroundings. She is very happy here.
Thank you for your positive comments about our home, it is great to hear how happy your sister-in-law is here at Ivybank House. The team will be very pleased to hear your feedback.
It is outstanding.
Many thanks for your positive feedback on our home, "outstanding" is a wonderful description to hear. The team will be delighted, thanks again.
Mum came to Ivybank in December 2017 and was there for a year. During this time whilst her health failed her, she could not have been in a better place. The carers are a homes most important asset. Attitude and manner are what matter most in relationships where your dignity and independence are compromised. Ivybank have a wonderful army of staff. They have joked and laughed and cried with mum, and done so with respect and empathy. She definitely felt part of a whole new community in her last year. It was a move she was dreading but which was necessary and was made so much easier by the caring nature of all the staff. Any problems that arose were dealt with in a very professional manner and we her family felt able to address them with staff. It has a ‘home like’ feel, miles away from a clinical starchy nursing home. I would recommend it in a heartbeat.
Thank you for your wonderful review of our home, your comments are touching to read. Our team at Ivybank House pride themselves on the high standard of care that we provide, so they will be delighted to hear your praise. Thank you again, best wishes to you and your family.
Sadly my mother came here very unwell following the closing down of her previous home. The care given in her last week was just amazing and end of life at its very best. (I am a retired SRN former night sister). Thank you so very much from a loving family of a very special mum.
The home is easy to access with good parking so it was easy to pop in to visit.
Overall I would highly recommend Ivybank House.
I have always found all the staff very friendly and efficient. Mum always says they are all kind and look after her well. If I ever have a problem they have always dealt with it.
A good, caring home. Most staff were diligent and helpful. A good atmosphere of fun. Usually dealt with any issues quite quickly. Mum was happy here (she passed away in July 2018).
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for Ivybank House.
There are no upcoming events for Ivybank House.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Ivybank House
- 30 Jun 2022Recipient: Ivybank House
Accreditations
There are no accreditations posted yet for Ivybank House.
Meet the Team (1)

Zendrel is excited to join the team at such a positive time for the home and is looking forward to building on this strong foundation. Zendrel is a passionate believer in person-centred care, where residents are front and centre of decisions about how they are cared for. Ensuring that all residents continue to enjoy meaningful life experiences and remain as independent as possible.
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