Avenue House

5 Cotham Park North, Cotham, Bristol BS6 6BH
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9.8 71 Reviews
  • Avenue House, Bristol
Avenue House is a residential home that has been comprehensively re-developed (2003). The extensive redecoration includes new carpets, curtains and lighting.

The home is based within an adapted Victorian building containing 30 single units that each have a built-in wardrobe with a mini lockable safe, en-suite toilet and shower. The three-storey extension is serviced by two lifts.

There are also shared lounges and specially adapted bathrooms. The secluded garden is maintained regularly by professional gardeners and has flowers, shrubs, mature trees and an attractive pond.

The chef prepares a daily menu of tasty and nutritious food and can cater for any special dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £824 – £1001
  • RESPITE Self-Funded Residential Care: £824 – £1001

This is dependant on Room Size and Care Needs

These prices are only a guideline, please contact Avenue House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Caroline Cooper (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Parking

  • Smal driveway at front of building. Car park to rear (accessed via Archfield Road) On street parking to be paid at meter.

Avenue House Reviews (71)

Total of 71, showing 1-20
9.8

Avenue House has a Review Score of 9.8 (9.808) out of 10, based on 17 reviews in the last 2 years. Over all time Avenue House has 71 reviews.

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Review from Nicholas B (Son of Resident) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received only high quality care with regular check ins with the family, looking after the regime of medicines, eye tests etc and also dealing with all the occasional exceptional stuff - my mum has had two falls over the two years she has been at Avenue House both of which were managed
highly professionally. The building, facilities and gardens are all good. Residents have regular entertainments and a varied menu. Avenue House is also exceptionally affordable. Its also great that the place has a Quaker ethos - my mother is a Quaker and the Sunday Meeting for Worship is an important part of her week.

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Review from Sarah N (Niece of Resident) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

very friendly, down to earth, approachable staff, small scale, good food, ideal location, good at organising medical appointments, and will even take my aunty shopping to buy essentials!. overall, I am very happy with the care provided!

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Review from Lynne K (Daughter of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here in February this year after an unsuccessful stay in sheltered accommodation where she had been very lonely. Immediately she felt welcomed and at home here, and has been very happy the whole time. She has a lovely room, she enjoys her food and has found a good balance of community and
personal space. The staff couldn't be more caring and have always treated her with kindness and respect. They also monitor any health needs well and respond quickly to them. It is a great relief to me to know that she is so happy and well cared for.

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Review from Colin S (Son of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a great care home with caring, respectful and kind staff. My mother has been a resident for nearly 4 years and the staff have been responsive to her changing needs over this time as she has become more frail and has more difficulty understanding the world.
There has been fantastic continuity
in the staff at the home along with a strong caring ethos.

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Review from P S (Son of Resident) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in extremely well. The staff are caring, respectful and responsive to her and me. There is a nice atmosphere in the home even though some of the residents can occasionally demonstrate challenging behaviour. Mum is pleased she has moved into this care home

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Review from Helmut M (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home where the staff are always kind and caring. Activities are varied and enjoyable, the kitchen prepares tasty food and it is a happy place with excellent communication for residents and families.

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Review from Sue T (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is the oldest resident at Avenue House and has lived there for over 12 years. This gives her, and us as her family, a long view of the excellent continuing care offered by all the staff and management.
They have helped her through the changing years with skill and commitment and she is still
very much part of the community, participating in activities and enjoying visits from family and friends who are always made very welcome. As a relative, I work with the staff to support my mother, and they are open to suggestions that might help. A good partnership.

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Review from N S (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff from management down very help and friendly. My farther enjoys living there and can enjoy activities with others or find quite time on his own in the lovely new conservatory, his room or one of the large lounges with great views of the garden.
He likes his food and is always looking
forward to meal times as the food is so good.
I would highly recommend Avenue house.

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Review from Jeremy B (Brother of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is exceptional - a special home for my sister - a home is a place to feel comfortable, safe and cared for - a place you are happy to be. Everyone at Avenue House, staff and residents, work together to enable happiness for one and all.

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Review from Steve F (Son of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Avenue House she has been rejuvenated. The surroundings, staff, activities and care are top-notch and Mum enjoys great quality of life, which didn't seem possible a year ago.

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Review from Helen G (Daughter of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avenue House does its utmost to make every resident feel at home. The staff are bright and cheerful. The surroundings are bright and comfortable.

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Review from Steven M (Son-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Avenue House since August 2022.
She receives compassionate, upbeat and kind care from the Avenue House team.
A quality service, for which we are all very grateful.

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Review from Chris T (Son of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just attended a Christmas wine and cheese gathering for residents and family. Great event and typical of the care and attention provided by the staff of Avenue House.

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Review from H W (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has made friends at Avenue House - both of the residents and carers. Carriers are genuinely pleased to see mum and care for her. The new Conservatory space has enabled more quiet spaces 2 gather and chat especially for relatives visiting residents. Residents are caring towards each other to.

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Review from Sue R (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a wonderful and caring home. My mother has been a resident for just over a year and during this time we have experienced a big improvement to her mental health. The staff are marvellous and the daily activity list on offer is varied and fun. My Mum loves living at Avenue House and as
a family member, it is so reassuring that she gets excellent care and attention. The management are friendly and approachable and I would highly recommend Avenue House to anyone looking for a safe and welcoming residential home for a loved one.

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Review from Chris S (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My Father is very happy living at the home. His needs are always looked after with great care. The staff are always very friendly and extremely helpful on all matters. The care and management of resident's needs are carefully considered and very well supported.
Highly recommend
this care home.
The new conservatory area has added great value to the home, providing a very comfortable and aesthetically pleasing area for residents to sit and enjoy. It has opened up the garden area from the outside, allowing residents to enjoy the garden when sitting inside.
Thank you.

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Review from E C (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Avenue House in autumn 2023 and is so pleased with her new environment. She can't talk highly enough of the staff and is so pleased with the food, the activities and the care everyone is taking to help her settle. Avenue House really is a care home that cares.

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Review from Bridget S (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially booked in for a week's respite care and after a few days of enjoying her experience, elected to stay permanently.
It’s clear that she feels listened to and has her needs catered for. The staff are so friendly and always have time for a chat, which she appreciates. When we visit,
we feel welcomed into the warm and friendly atmosphere too.
The home’s Quaker ethos seems to present itself particularly through the attention given to providing both residents and relatives with opportunities to give feedback to trustees. Also, the weekly meeting including members from local meetings provides a lovely way for Mum to keep in touch with her local community.
Mum’s move into Avenue House was both a surprise and a relief and we feel so grateful knowing that she has such a good quality of life for her final years.

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Review from Julia R (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all incredibly kind and thoughtful. The atmosphere is friendly and relaxed, like an actual home and the manager on duty and senior care workers are always available to talk to which is so reassuring. I feel my mother is safe in their hands!

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Review from Christopher W (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellently run care home full of activities for all residents to enjoy.
There is a relative online support group which is invaluable that keeps all relatives up to date. All staff are fully trained and able to support residents in an empathetic and caring way.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Avenue House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Avenue House is calculated as follows: ( (164 Excellents x 5) + (39 Goods x 4) ) ÷ 203 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (2)

Tim

Tim Wye

Job Title: Chair of the Board of Trustees

Joined: 2018

My name is Tim and as Chair of the Board of Trustees, I would like to welcome you and thank you for your interest in West of England Friends Housing. Trustees are very involved in the service and, for example, regularly carry out quality visits. We are proud to be Trustees of such a high-quality service and hope you decide to choose us for your future care and housing needs. In return, we can promise you a high quality, personalised stay with us, provided by very dedicated and skilled staff.

Caroline

Caroline Cooper

Job Title: Home Manager

Joined: 2007

My name is Caroline and I am the registered manager at WEFHS. I have over 20 years of experience running homes and am dedicated to providing the highest possible standards. I am really proud of our dedicated staff, shown by the fact we have staff that have been with us for years, allowing real relationships to develop. All this translates into a ‘Good’ rating from the Care Quality Commission. We have been working on how we support people at the end of life and are absolutely delighted to have been recently accredited with the nationally recognised ‘Gold Standard Framework for end of life care’. This accreditation is aimed at providing the best quality care for our residents and particularly towards the end of life.


Both myself and the staff will do everything to make a stay with us a positive experience that meets your particular needs. If you have any questions please feel free to contact me.

Frequently Asked Questions about Avenue House

What types of Care is Avenue House registered for?

Older Person Care, Learning Disability / Autism & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avenue House have?

There are 30 Single Rooms.

What are the Facilities & Services at Avenue House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avenue House to the centre of Bristol?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue House to verify any information. View our terms and conditions. Avenue House has an Enhanced Service - more info.