Avenue House

5 Cotham Park North, Cotham, Bristol BS6 6BH
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9.6 75 Reviews
  • Avenue House, Bristol
Avenue House is a residential home that has been comprehensively re-developed (2003). The extensive redecoration includes new carpets, curtains and lighting.

The home is based within an adapted Victorian building containing 30 single units that each have a built-in wardrobe with a mini lockable safe, en-suite toilet and shower. The three-storey extension is serviced by two lifts.

There are also shared lounges and specially adapted bathrooms. The secluded garden is maintained regularly by professional gardeners and has flowers, shrubs, mature trees and an attractive pond.

The chef prepares a daily menu of tasty and nutritious food and can cater for any special dietary requirements.
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Care Provided by Avenue House

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £884 – £1074
  • RESPITE Self-Funded Residential Care: £884 – £1074

This is dependant on Room Size and Care Needs

The price(s) shown are provided by the care home. Contact Avenue House for full pricing details and T&Cs.

Contact Avenue House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avenue House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Caroline Cooper (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Parking

  • Smal driveway at front of building. Car park to rear (accessed via Archfield Road) On street parking to be paid at meter.

Avenue House Reviews (75)

9.6

Avenue House has a Review Score of 9.6 (9.643) out of 10, based on 13 reviews in the last 2 years.
Over all time Avenue House has 75 reviews.

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Date Published
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Reviewer Connection to Avenue House
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Total of 75, showing 41-60
Review from Nick H (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the home for 8 years and has enjoyed her time there, apart from one glitch some time ago.
We have been able to visit fairly regularly and got to know the home, staff and many residents during this time.
As for many people, Covid has not been a good period as she has not been able to
go out of the grounds for most of the past year until recently.
A minor point. The vegetarian food could be improved as could access to fruit.
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Review from R M (Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Avenue House are very caring and committed. They give as much time as possible to spending time with the residents, for example, taking them for a walk. We are fortunate in Avenue House to have the garden house where we can see relatives and families whatever the weather; it is totally
Covid-safe.
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Review from Cherry H (Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a good experience living here in old age.
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Review from Amanda W (Friend of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Avenue House during this current time of Covid is that every possible support has been given to support the relationships of family, and friends with residents. The carers, handyman and admin staff have become enablers of the use of i-pads, laptops and phones to keep people connected
visually and provided entertainment etc. The summerhouse visiting is very comfortable and warm, being set up with microphones is a great help to those with poor hearing. The face to face visits inside the house have been organised to keep the residents safe using testing and PPE. Communication with the Board of Avenue House has been made so easy by regular meetings on Zoom and enabled relatives, the manager and the Board to work things out together to help everyone. Reviews have gone ahead using Zoom as well. The garden has been a godsend to residents who like to be outside, at this time. Thank you. I would recommend Avenue House to anyone needing care.
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Review from Alison G (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avenue House is such an amazing place. All the carers and staff are so thoughtful and helpful. They have been so professional yet caring through these COVID times. My mum feels well looked after and part of another family.
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Review from Tom S (Son of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had the experience of seeing several homes in the process of finding accommodation for two other relations (father and Aunt), Avenue House has been a revelation on every front. I sincerely wish all care homes could be run along these lines.
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Review from Isobel M (Daughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t rate Avenue House highly enough - the care my parents receive here has been wonderful. The past few months have been rough going, mentally, being locked down but all the staff have worked so hard to keep everyone happy and healthy - thank you.
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Review from Philippa (Niece of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt lived in Avenue House for 5 years. She had chosen it herself as she was instantly taken by the sunny rooms and the friendly staff. We could not have wished for a better place for her to spend the final stages of her life. She loved Avenue House. The food; the activities; the frequent birthday
parties; the trips to the zoo; but mostly the staff. They all knew her and saw her as an individual. She changed a lot over the time she was there and was cared for beautifully at every stage, the staff keeping us up to date. Sadly, as in so many care homes, Covid eventually affected Avenue House. My aunt caught it. Avenue House and the GP worked so closely with us to enable her to stay in a familiar place where she was happy and settled. She died in her room with her things about her, the amazing, fantastic staff ever-present. I don't know how we will ever be able to thank them for giving her five such happy years and such a beautiful, dignified death.
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Review from George M (Brother of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, who had slight learning difficulties, but had been living independently for a number of years with carer support, moved to Avenue House five years ago when her carers retired. Sadly, she died of Covid in December 2020. However, before her death, she had had probably spent the happiest years
of her life at Avenue House. She was a very jolly person, very outward-going, interested in everything that was happening around her and, above all, fascinated by the lives of everyone with whom she came into contact. Avenue House and its staff rapidly became her 'family' as soon as she had moved in. The staff at all levels always treated her with care, thoughtfulness and friendliness and, thanks to them, she enjoyed her time there immensely. She died quietly and in peace and was able to do so in the place she loved, among her 'family'. Dear Avenue House, thank you all so much for your years of love.
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Review from Lesley W (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased with Avenue House! Although it was tricky to move my mum from the USA to Avenue House between lockdowns, Avenue House couldn't have been more helpful or welcoming. She was brilliantly taken care of during lockdown numbers 2 and 3 and it has been such a relief. They've encouraged my
mum to take up all sorts of activities that she never did before (arts and crafts, pumpkin carving etc.). They know she loves music and ensure that she's front and centre for every musical event. They make sure she gets outside whenever she can, as it really revitalises her. I love knowing that if I have any concerns or want someone to check on her, I can do so 24 hours a day. It really is a brilliant place and I couldn't speak more highly of it.
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Review from Sue C (Niece of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been at Avenue House for over 7 years. She has been very happy there. The staff are very caring and she has enjoyed the food. The staff at the home have worked so hard during the pandemic in what has been a very difficult time for residents and their relatives. There have been lots of activities
provided and they have always made sure that there is something that everyone can participate in if they so wish. The residents are treated as individuals and with the utmost respect. It has a friendly, homely feeling and I am very happy that my Aunt is so well looked after. The board have held regular zoom calls for relatives during the pandemic so that relatives can be kept up to date with any news and answer any questions.
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Review from Will M (Nephew of Resident) published on 21 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt lived in Avenue House for five years at the end of her life, and it was one of the happiest times of her whole. Staff and fellow residents were friendly, supportive, and always treated her with respect and kindness. Volunteers and visitors also help make it a very social environment - from musical
afternoons to trips out to the theatre. For one of the first times in her life, she felt part of a real community. In her final illness, staff were hugely caring and attentive, both to her and the family. I can't recommend Avenue House highly enough.
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Review from Patricia B (Daughter-in-law of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law cannot use the phone independently, so regular contact with the staff and trustees during the Covid lockdown situation has been very important to us. We recognise the extra efforts the staff have had to put in to keep residents safe during this difficult time and provide activities
to keep them engaged. The lovely new Garden House has meant we have been able to see our relative regularly between lockdowns, etc, in a relaxed environment.
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Review from Jim T (Son of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm most impressed with the care and dedication of the staff of Avenue House. It has been a difficult time recently, but staff have always stepped up to the plate. She has been happy with the support she has received and has enjoyed the activities in which she has participated.
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Review from Jessica G (Daughter of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avenue House is a wonderful place with very professional and dedicated care staff. My mother is only in her 70s and we would never have expected her to be living in a care home but after a long period of ill health, she was left with little option and understandably felt bleak at the prospect. After
several months at Avenue House, she has a new lease of life and despite still coping with pain and mobility challenges she is back to her positive and spirited self. I cannot thank the Avenue House team enough. The way they have managed Covid-19 has been amazing too, with regular communication and a beautiful garden house built for safe visiting.
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Review from D B (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was treated very well by all the staff and made to feel very welcome. Both staff and residents went out of their way to make my mother welcome. My mother said she felt safe which made me feel it was the ideal place for her to be a resident. She enjoys the food, various activities and feels
that she is part of one big happy family.
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Review from Andy B (Son of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came in February 2019. Both she and I have been delighted by the quality of the service and the care and attention to detail. The staff work very hard and there is an excellent programme of activities. The food and care are of very high quality. I am delighted with it.
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Review from M H (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With a very cheerful and welcoming motivated team, Avenue House is a unique care home. It is genuinely a 'home from home' environment where each resident is treated as an individual. Literally, nothing is too much trouble for the dedicated staff. Unlimited visiting hours allow us to see my mum whenever
we wish. Outstanding range of activities and stimulating events but total respect for privacy.
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Review from Zoe B (Granddaughter of Resident) published on 12 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been here for nearly a year and its the best decision we made for her. Suffering from Alzheimers has its ups and downs and the home is fantastic with her and her needs! She loves it here, has made new friends with residents and staff alike! The activities they provide are brilliant and the
fact it's all in one place wonderful!
I know she will be happy here for a long time to come!
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Review from Iris T (Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you Lord that I am now living here. I am so well looked after, in fact absolutely love it here.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Avenue House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Avenue House is calculated as follows: ( (126 Excellents x 5) + (28 Goods x 4) ) ÷ 154 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Avenue House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Tim

Tim Wye

Job Title: Chair of the Board of Trustees Joined: 2018

My name is Tim and as Chair of the Board of Trustees, I would like to welcome you and thank you for your interest in West of England Friends Housing. Trustees are very involved in the service and, for example, regularly carry out quality visits. We are proud to be Trustees of such a high-quality service and hope you decide to choose us for your future care and housing needs. In return, we can promise you a high quality, personalised stay with us, provided by very dedicated and skilled staff.

Caroline

Caroline Cooper

Job Title: Home Manager Joined: 2007

My name is Caroline and I am the registered manager at WEFHS. I have over 20 years of experience running homes and am dedicated to providing the highest possible standards. I am really proud of our dedicated staff, shown by the fact we have staff that have been with us for years, allowing real relationships to develop. All this translates into a ‘Good’ rating from the Care Quality Commission. We have been working on how we support people at the end of life and are absolutely delighted to have been recently accredited with the nationally recognised ‘Gold Standard Framework for end of life care’. This accreditation is aimed at providing the best quality care for our residents and particularly towards the end of life.


Both myself and the staff will do everything to make a stay with us a positive experience that meets your particular needs. If you have any questions please feel free to contact me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue House to verify any information. View our terms and conditions. Avenue House has an Enhanced Service - more info.