Downgate, Upton Cross, Liskeard PL14 5AJ
Group: Sharob Care Ltd
Person in charge: Claire Northey (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Alzheimer's • Cerebral Palsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Assessment. Ages 50+.
Languages Spoken by Staff (other than English): Polish, Romanian
Single Rooms: 18
Shared Rooms: 1
Rooms with ensuite WC: 4
Weekly Charges Guide: Personal Care Single £399 – £800 , Personal Care Shared (per person) £399 – £550 (These prices are only a guideline, please contact Eldon House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Eldon House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for Eldon House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Eldon House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Eldon House is calculated as follows: ( (3 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.75 Points relating to the number of positive Reviews for Eldon House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eldon House has a Review Score of 7.8 (7.750) from 2 Reviews
Review submitted from a Website Submission by Paul S (Son of Resident) on Wednesday 25 October 2017. Relates to October 2017.
My mother is totally dependent on others for her daily personal care (washing, bathing, etc); getting in and out of bed with the help of a hoist; ensuring she eats and drinks properly; her clothes are clean and her hair/podiatry needs are met. Eldon House and the staff who work here meet my mother's needs and I am happy with the care she is receiving.
I visit regularly and I know and speak with other residents. I can see that they are happy with Eldon House.
From everything I know (my mother has been a resident for 4 years), I am happy that she is here.
How likely would you be to recommend Eldon House? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Eldon House