The Grove

Our cousin arrived at The Grove from hospital in a very frail condition as a reserved little lady but with dedication, care and understanding from the staff she gradually recovered to enjoy 8 years in the place she often called a hotel but mostly home. During this time her character and confidence developed and enabled her to join in the various activities from gardening to dancing and to fully benefit from the facilities at The Grove. When we walked in we were relieved not to be greeted with the anticipated aroma of stale food but with a fresh, clean atmosphere and soft colours and decor making it look appealing. Our cousin was treated with respect and as an individual and her room was full of personal items to make it hers. When she needed more care it was provided in a quiet supportive manner tailored to her needs eg when staff could see she would benefit from a quiet activity it was sorted, when she needed some friendly chat or encouragement it was there. Always grateful.

Always a great day when I am in there

I would highly recommend this residential home.

Well done to you all.

The staff were kind and caring, the catering staff couldn't do enough for my father, we were even able to bring his Siamese cat in to visit him, which brought him such joy. The manager and assistant manager were so helpful with advice and support. I will never forget their kindness and they have shown me what it is to provide unconditional support at a very difficult time - simply the best people you could ever wish to meet. My father wasn't able to involve himself in many activities so I have not rated it, but from what I have observed they are very comprehensive and ability-appropriate with lots of variety.

Mum has been a resident at The Grove for over 2 years and whilst it was a very difficult decision, Mum enjoyed her respite with The Grove prior to becoming a permanent resident. The staff are so lovely and caring not only to Mum but all of us when we visit. I am updated on any changes in care or issues with Mum as they arise. We couldn't have asked for a more caring 'home from home' environment. Thank you.

On my aunt's birthday, a party was held in the home which we all attended, it was truly lovely. Thank you to each and every one of you for all you do.

It's a bit like a second family for me and my dad and I would not want him placed anywhere else.

The Grove. Simply the best care home in St Austell. My father was at The Grove between April-November 2024. The care he received was exceptional. All the staff were so good, caring and understanding for all my father's needs. My father was not the easiest, he could be quite demanding at times, but the staff showed professionalism and patience with him and jollied him through each day. Myself and my family were always made to feel very welcome, like one big family really. I was happy and could relax a little knowing that he was being looked after so well by the staff. What my father enjoyed was all the activities laid on at the home for the residents, there is always something going on. The staff work hard to meet all the residents' needs. "Thank you so much", to all the staff.

Very difficult making a decision for a parent as to how they can be best supported and cared for when they have dementia and have always been very independent. The management and staff have been fantastic. Mum is always praising them. They have ensured her room is comfortable and homely. They have given her appropriate support and respected her independence. It is a relief to know she is safe.

Our mum has been a resident at The Grove for just over two years. The staff are very friendly and caring, and you are always made to feel welcome when you visit. I can honestly say our mum's health has greatly improved due to the high level of care she receives. Staff are always happy to help and treat people very respectfully.

Staff are always friendly and around. Even the cleaning staff and the brilliant chef.

Mum says she can't fault anything.

I was well supported too. Thank you.

In May this year, I needed to find a permanent Care Home for my mother due to her health deteriorating. This was a worrying time for the family. We visited The Grove and discussed mum's needs and the possibility of her becoming a resident there. The staff and residents all appeared welcoming and caring so we arranged for mum to move in. From that moment onwards I have nothing but praise, thanks and respect for the whole team at the Grove.

Thank you to all at The Grove

My mum had 2 weeks rest bite at The Grove. We are very pleased to say we were extremely pleased with her care all round from the staff to the meals and care she received. We would not hesitate to use The Grove for respite again.

My mother spent a month in respite care at The Grove, during which time she underwent a cataract operation. The general standard of care, together with the post-operative care and support, meant that we extended her stay further and she appears better and happier now than she did two years previously. Mum has since decided that she thinks she 'wants to stay here'.

To all the staff at The Grove, thank you for all that you do.

I would like to extend my sincerest gratitude to all the wonderful staff at The Grove. You are always very accommodating of any visitors and I genuinely believe Grandma is in very safe hands. You are incredibly lovely people.

As soon as I walked into The Grove, I knew it was the place for Mum. She was only there for a short time before she passed away but during that time the staff were wonderful. She spent her last days with people that really cared and helped her. The whole place was spotless and well-maintained. Thank you to all at The Grove, you not only cared for Mum but helped me too. I will always be grateful to you all.