Beautiful residential care home, set in stunning grounds in Charlestown, Cornwall. The Grove is an individual home, registered to care for 38 elderly residents, specialising in; early stages of dementia, palliative care, sensory impairment, Parkinson’s, stroke rehabilitation and bespoke services for families in crisis.
Grove staff are highly trained to deliver person-centred care services to all residents, be it day care, respite or a permanent placement. If you are looking to take the next step into residential care, please feel free to visit the home at any time.
Owner: Venetian Healthcare Ltd
Person in charge: Hayley Bilney (Interim Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: AIDS/HIV • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages from 65 to 110.
Languages Spoken by Staff (other than English): British Sign Language, Filipino, Spanish; Castilian, Icelandic, Cornish, Polish, Romanian
Single Rooms: 30
Shared Rooms: 4
Rooms with ensuite WC: 30
Weekly Charges Guide: Personal Care Single £700 – £1100 (These prices are only a guideline, please contact The Grove to find out the exact price for your requirements.)
All of our shared rooms are strictly for couples only.
Our fees
cover all aspects of our care services at the Grove. Additional fees
are charged for the following:
Hairdresser (we have a
hairdresser that visits three times a week)
Chiropodist
Newspapers
Manicures
Massage
Mileage for use of the
house car for personal appointments, etc
Specific one to one
staffing, PA services
Personal shopping
Personal Account administration.
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Grove: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for The Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Grove in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.875 for The Grove is calculated as follows: ( (44 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.276 Points relating to the number of positive Reviews for The Grove is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Grove has a Review Score of 9.2 (9.151) from 4 Reviews
Review submitted from a Website Submission by Charles B (Nephew of Resident) on Tuesday 20 March 2018. Relates to March 2018.
When locating a suitable home I viewed many. On arrival at The Grove, I was struck by how well maintained the outside was. When I went inside there were no unpleasant odours or strong air fresheners I had found in many other homes. There was a very friendly atmosphere, like a family home. The manager showed us around, she was very keen to find out what needs we had and showed great empathy with my aunt.
The home is decorated and maintained to very high standards, it's spotless. We saw a room at the front with views over the gardens and a sea view from the balcony. The bathroom was super, a nice touch is bespoke toiletries, selected by the manager.
We chatted with a couple of the residents, and it was clear they were all happy. Afternoon tea was being served at the time, which included homemade cakes. In the summer they can take this in the gardens which are exceptional.
So glad I chose this home, as my aunt is very happy there, and care first class.
How likely would you be to recommend The Grove? Extremely Likely
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Hayley Bilney, Manager at The Grove responded to this review on 21 Mar 2018:
Thank you for your kind words. We are always looking at ways of improving our service, but it is so lovely to receive such positive feedback and good to know also that the small touches make a big difference.
Review submitted from a Postal Card by Elizabeth D (Daughter of Resident) on Thursday 21 December 2017. Relates to November 2017.
The Grove is used by my mother for respite to allow my husband and I to go away for business/holiday. Every effort is made to book space for my mother. Excellent service by all staff - my mothers only complaint is about the food which varies from satisfactory to Ok.
How likely would you be to recommend The Grove? Extremely Likely
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Treated with Dignity
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Review submitted from a Website Submission by Claire R (Granddaughter of Resident) on Sunday 26 November 2017. Relates to November 2017.
Care, compassion and cleanliness. Everyone at The Grove has been kind and thoughtful about the care of my grandmother. They've treated her with dignity at all times and I've been reassured that she's in a safe and caring environment. My first impression was that this was the best care home I viewed a year ago and I've not been disappointed. Their care has been outstanding both when she was fitter and now she's more frail with different needs.
How likely would you be to recommend The Grove? Extremely Likely
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Cleanliness
Treated with Dignity
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Review submitted from a Postal Card by Peter C (Son-in-law of Resident) on Friday 24 November 2017. Relates to September 2017.
My mother in law had almost 3 years at The Grove before her Dementia/Alzheimers regressed to the point that she needed acute nursing care at a specialist home.
In all her time at The Grove, the staff, the care, the facilities, management, her rooms and the activities etc... Were first class and we were so pleased to have The Grove back in 2014.
How likely would you be to recommend The Grove? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money