The Grove, St Austell, Cornwall
The Grove, St Austell, Cornwall
The Grove, St Austell, Cornwall

Beautiful residential care home, set in stunning grounds in Charlestown, Cornwall. The Grove is an individual home, registered to care for 38 elderly residents, specialising in; early stages of dementia, palliative care, sensory impairment, Parkinson’s, stroke rehabilitation and bespoke services for families in crisis.

Grove staff are highly trained to deliver person-centred care services to all residents, be it day care, respite or a permanent placement. If you are looking to take the next step into residential care, please feel free to visit the home at any time.

Owner: Venetian Healthcare Ltd

Person in charge: Hayley Bilney (Interim Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages from 65 to 110.

Languages Spoken by Staff (other than English): British Sign Language, Filipino, Spanish; Castilian, Icelandic, Cornish, Polish, Romanian

Single Rooms: 30

Shared Rooms: 4

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £700 – £1100 (These prices are only a guideline, please contact The Grove to find out the exact price for your requirements.)

All of our shared rooms are strictly for couples only.
Our fees cover all aspects of our care services at the Grove. Additional fees are charged for the following:
Hairdresser (we have a hairdresser that visits three times a week)
Chiropodist
Newspapers
Manicures
Massage
Mileage for use of the house car for personal appointments, etc
Specific one to one staffing, PA services
Personal shopping
Personal Account administration.

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Grove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 The Grove has a Review Score of 8.5 (8.513)

The Review Score of 8.5 (maximum of 10) for The Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Grove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for The Grove is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.513 Points relating to the number of positive Reviews for The Grove is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.6 Target = 0.263

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grove?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grove

  • Granddaughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

Care, compassion and cleanliness. Everyone at The Grove has been kind and thoughtful about the care of my grandmother. They've treated her with dignity at all times and I've been reassured that she's in a safe and caring environment. My first impression was that this was the best care home I viewed a year ago and I've not been disappointed. Their care has been outstanding both when she was fitter and now she's more frail with different needs.

How likely would you be to recommend The Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law had almost 3 years at The Grove before her Dementia/Alzheimers regressed to the point that she needed acute nursing care at a specialist home.
In all her time at The Grove, the staff, the care, the facilities, management, her rooms and the activities etc... Were first class and we were so pleased to have The Grove back in 2014.

How likely would you be to recommend The Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Grove

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Grove

Job Vacancies

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Care Home Idol 2016

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