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Care Provided by The Grove
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact The Grove to confirm what's included and get a personalised quote
Fees vary depending on room size / view and availability. Our fees include room rate, package of care, housekeeping, activities and food & drink.
The price(s) shown are provided by the care home. Contact The Grove for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Venetian Healthcare Ltd
- Private Owned
Person in charge
- Annie Hannington (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 3
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (15)
Parking
- Plenty of on site parking.
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The Grove Reviews (28)
9.6
The Grove has a Review Score of 9.6 (9.634) out of 10, based on 9 reviews in the last 2 years.
Over all time The Grove has 28 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Grove
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Review from Trevor L (Son of Resident) published on 27 July 2022 Submitted via Postal Review Card•
Overall Experience
On arrival, when the staff opened the front door, they said good morning and asked us to do a lateral flow test and were given a mask to wear. We were taken to my mother's room, staff member knocked and waited for a reply before entering. The room smelt clean and fresh, as did the whole home. When...
On arrival, when the staff opened the front door, they said good morning and asked us to do a lateral flow test and were given a mask to wear. We were taken to my mother's room, staff member knocked and waited for a reply before entering. The room smelt clean and fresh, as did the whole home. When we asked if we could go out, the staff got my mother ready. We found the staff polite and they couldn't do enough throughout our visit. I found all the staff had a smile and were chatting to other residents. Overall, a good home.
Review from J B (Resident / Service User) published on 8 March 2022 Submitted via Postal Review Card•
Overall Experience
I booked into the Grove for two weeks after a hip replacement operation. I chose my room and was offered every possible care. The staff were very considerate and understanding of my needs. I left rested, refreshed and relatively mobile. My overall impression was of a friendly, family atmosphere.
I booked into the Grove for two weeks after a hip replacement operation. I chose my room and was offered every possible care. The staff were very considerate and understanding of my needs. I left rested, refreshed and relatively mobile. My overall impression was of a friendly, family atmosphere.
↩Reply from Paul Smith, Executive Administrator at The Grove
Thank you very much for taking the time to leave a review. We are pleased that you enjoyed your stay with us and you were happy with the care that you received. Best regards from The Grove.
Review from Sarah K (Daughter of Resident) published on 27 January 2022 Submitted via Website•
Overall Experience
My father has been in The Grove for seven months. The room he was put in originally was not what we requested, and it was small and dark and he likened it to a prison cell.
He moved to a better room and was happier, but at £1500 a week, surely that is the very minimum you can hope for! Requests to...
My father has been in The Grove for seven months. The room he was put in originally was not what we requested, and it was small and dark and he likened it to a prison cell.
He moved to a better room and was happier, but at £1500 a week, surely that is the very minimum you can hope for! Requests to the management regarding issues of concern were never addressed and calls are never returned. It takes an age for anyone to answer the door when visiting.
He moved to a better room and was happier, but at £1500 a week, surely that is the very minimum you can hope for! Requests to the management regarding issues of concern were never addressed and calls are never returned. It takes an age for anyone to answer the door when visiting.
Particular members of staff are abusive, aggressive and rude, and I have grave concerns that this bullying behaviour is repeated when caring for my Dad who is now becoming extremely anxious. I have asked for the contact details of the Owner to make an appointment to discuss my concerns, but the staff have refused to divulge them. I will be taking this matter forward with the Care Quality Commission.
↩Reply from Paul Smith, Executive Administrator at The Grove
Thank you for taking the time to leave us a review. We welcome all feedback. We also try to take every opportunity to continuously improve our service provided to our valued residents and address any concerns they, or their family, may have.Our residents are the heart of our business and any...
Thank you for taking the time to leave us a review. We welcome all feedback. We also try to take every opportunity to continuously improve our service provided to our valued residents and address any concerns they, or their family, may have.Our residents are the heart of our business and any decisions concerning living in their home, is made with them, their nominated individual(s), and in their very best interests. We strive to give the best possible service, but understand you are feeling disappointed and invite you to discuss your concerns with us further.
Please rest assured, we have investigated your concerns as an urgent matter, and ask that you also follow up on the invitation to make a formal complaint. I understand you have been resent a copy of our visiting policy and have had positive conversations with the Manager, prior to this review going "live". Please contact the home Manager who can supply the Providers information again.
Thank you for sharing your review.
Review from Andrea R (Daughter of Resident) published on 14 May 2018 Submitted via Postal Review Card•
Overall Experience
My mother was at The Grove for 19 months with slight dementia after a few illnesses. During this time, we found the staff to be very caring and sympathetic to my mum's needs and we felt she was safe there. The food was very good and plentiful. The family was always made welcome and we felt at home....
My mother was at The Grove for 19 months with slight dementia after a few illnesses. During this time, we found the staff to be very caring and sympathetic to my mum's needs and we felt she was safe there. The food was very good and plentiful. The family was always made welcome and we felt at home. The house is beautiful, very clean and well presented.
↩Reply from Hayley Bilney, Assistant Manager at The Grove
Thank you, Andrea, for your kind review. It was a pleasure to look after your mum during her time with us and she is deeply missed.
Review from Charles B (Nephew of Resident) published on 21 March 2018 Submitted via Website•
Overall Experience
When locating a suitable home I viewed many. On arrival at The Grove, I was struck by how well maintained the outside was. When I went inside there were no unpleasant odours or strong air fresheners I had found in many other homes. There was a very friendly atmosphere, like a family home. The...
When locating a suitable home I viewed many. On arrival at The Grove, I was struck by how well maintained the outside was. When I went inside there were no unpleasant odours or strong air fresheners I had found in many other homes. There was a very friendly atmosphere, like a family home. The manager showed us around, she was very keen to find out what needs we had and showed great empathy with my aunt.
The home is decorated and maintained to very high standards, it's spotless. We saw a room at the front with views over the gardens and a sea view from the balcony. The bathroom was super, a nice touch is bespoke toiletries, selected by the manager.
We chatted with a couple of the residents, and it was clear they were all happy. Afternoon tea was being served at the time, which included homemade cakes. In the summer they can take this in the gardens which are exceptional.
The home is decorated and maintained to very high standards, it's spotless. We saw a room at the front with views over the gardens and a sea view from the balcony. The bathroom was super, a nice touch is bespoke toiletries, selected by the manager.
We chatted with a couple of the residents, and it was clear they were all happy. Afternoon tea was being served at the time, which included homemade cakes. In the summer they can take this in the gardens which are exceptional.
So glad I chose this home, as my aunt is very happy there, and care first class.
↩Reply from Hayley Bilney, Manager at The Grove
Thank you for your kind words. We are always looking at ways of improving our service, but it is so lovely to receive such positive feedback and good to know also that the small touches make a big difference.
Review from Elizabeth D (Daughter of Resident) published on 21 December 2017 Submitted via Postal Review Card•
Overall Experience
The Grove is used by my mother for respite to allow my husband and I to go away for business/holiday. Every effort is made to book space for my mother. Excellent service by all staff - my mothers only complaint is about the food which varies from satisfactory to Ok.
The Grove is used by my mother for respite to allow my husband and I to go away for business/holiday. Every effort is made to book space for my mother. Excellent service by all staff - my mothers only complaint is about the food which varies from satisfactory to Ok.
Review from Claire R (Granddaughter of Resident) published on 27 November 2017 Submitted via Website•
Overall Experience
Care, compassion and cleanliness. Everyone at The Grove has been kind and thoughtful about the care of my grandmother. They've treated her with dignity at all times and I've been reassured that she's in a safe and caring environment. My first impression was that this was the best care home I viewed...
Care, compassion and cleanliness. Everyone at The Grove has been kind and thoughtful about the care of my grandmother. They've treated her with dignity at all times and I've been reassured that she's in a safe and caring environment. My first impression was that this was the best care home I viewed a year ago and I've not been disappointed. Their care has been outstanding both when she was fitter and now she's more frail with different needs.
Review from Peter C (Son-in-law of Resident) published on 24 November 2017 Submitted via Postal Review Card•
Overall Experience
My mother in law had almost 3 years at The Grove before her Dementia/Alzheimers regressed to the point that she needed acute nursing care at a specialist home.
In all her time at The Grove, the staff, the care, the facilities, management, her rooms and the activities etc... Were first class and...
My mother in law had almost 3 years at The Grove before her Dementia/Alzheimers regressed to the point that she needed acute nursing care at a specialist home.
In all her time at The Grove, the staff, the care, the facilities, management, her rooms and the activities etc... Were first class and we were so pleased to have The Grove back in 2014.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 April 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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