Rivermead View, Looe, Cornwall
Rivermead View, Looe, Cornwall
Rivermead View, Looe, Cornwall

Rivermead View, originally Tregertha Court Hotel, is a 30 bed residential care home with an EMI registration. It offers 24 hour support and care for adults over the age of 60, for full residential and respite care.

The home was built over 60 years ago and stands on the main station road overlooking the estuary and enjoys stunning views of Looe.

The team at Rivermead View strive to put the needs and expectations of residents first, ensuring that their independence and dignity is encouraged and upheld.

Group: Cornwallis Care Services Ltd

Person in charge: Sarah Readings (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Italian, Thai

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 9

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Rivermead View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Rivermead View has a Review Score of 8.2 (8.222)

The Review Score of 8.2 (maximum of 10) for Rivermead View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Rivermead View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.222 for Rivermead View is calculated as follows: ( (9 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Rivermead View is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rivermead View?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rivermead View

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

Over the year of my wife's residence and since the change of management, there has been a sustained improvement from willing but somewhat haphazard adequacy to more orderly progress and a more settled atmosphere for both residents and staff.

How likely would you be to recommend Rivermead View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care home is generally good. Staff are efficient, food is satisfactory and overall care is good. There have been 2 changes of manager in the last year and a new one to start in December. This makes for uncertainty of policy and future direction at the home.

Security is a high priority which can in itself, cause problems particularly after 5pm when visitors can wait for long periods to be admitted or have difficulty finding someone to let them out. Perhaps a key card system could be introduced or genuine visitors given the code to let themselves out. Improvements needed in this area.

How likely would you be to recommend Rivermead View? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since April 2017, resident has been in Rivermead View. The staff are very friendly, helpful and very caring. They also take note of residents personality whether they are a private person or gregarious and treat them accordingly which is an extremely important factor. The food is good and there are always biscuits offered with tea and drinks of squash in the lounge if needed. They are also very good at alerting the district nurses and doctors of any health issues. Residents clothes are also well washed and are changed frequently.

How likely would you be to recommend Rivermead View? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Rivermead View

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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