Rivermead View

Station Road, Looe PL13 1HN
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8.7 38 Reviews
  • Rivermead View, Looe
Rivermead View, is a 34 bed residential care home with an EMI registration. It offers 24 hour support and care for adults over the age of 65, for full residential and respite care.

The home was built over 60 years ago and stands on the main station road overlooking the estuary and enjoys stunning views of Looe.

The team at Rivermead View strive to put the needs and expectations of residents first, ensuring that their independence and dignity is encouraged and upheld.
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Care Provided by Rivermead View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Rivermead View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Rielly (Manager)

Local Authority / Social Services

Admission Criteria

  • Private, ASC
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions

Parking

  • Parking available

Rivermead View Reviews (38)

8.7

Rivermead View has a Review Score of 8.7 (8.672) out of 10, based on 5 reviews in the last 2 years.
Over all time Rivermead View has 38 reviews.

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Date Published
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Reviewer Connection to Rivermead View
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Total of 38, showing 21-38
Review from Paul B (Son of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a pleasure to visit and just mum but other residents and staff members. Made welcome and always offered refreshments etc. Kept informed of events and fund-raising activities. A warm happy haven.
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Review from A W (Son of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We saw Mum today which was Halloween. The staff had gone to a great deal of trouble to decorate the home for this occasion (and themselves)! A big 'well done' for such a lovely atmosphere.
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Review from L P (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always looking well cared for and the staff are welcoming and genuine. There is a happy vibe at Rivermead, the home is well kept and clean and undergoing some upgraded facilities and improvements which will optimise the best in care. I am very happy that Mum is at Rivermead because the staff
are attentive and caring and offer a range of entertainment and activities. Thank you all.
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Review from S W (Daughter-in-law of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home was very welcoming to visitors. Mum was having her hair done and we were offered to wait in the dining area and offered a pot of tea by the manager who was very approachable and assisting the residents - nice to see. Mum seems very happy in her home, many thanks.


Also, the poppy display

by the front door was a nice thing to do.
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Review from Gordon R (Son of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely satisfied in all respects.
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Review from David R (Son of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting the home manager and staff are very friendly and happy to help with any concerns. Overall, the staff such as the carers, kitchen staff and cleaners work very well.
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Review from Joya Hilda H (Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not fault any treatment I received. No activities.
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Review from B B (Resident) assisted by family/friend published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The new part ie refurbishment is done well and is very comfortable. The toilet en-suite is not really suitable if you were in a wheelchair or if you have difficulty with water eg using a walking frame. Needs toilet and towel holders.


Staff are very willing to help and are very caring.

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Review from G B (Cousin of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely helpful and friendly. Easy to arrange respite care. Good impression on visiting beforehand that the home was run well. The room is comfortable with a good view overlooking the river.
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Review from C S (Relative of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a pleasure to do this review, I think the staff are lovely and friendly and seem happy in their work. My relative is very comfortable and likes the food and all the help the staff give her. She has had a few health issues but they couldn't have done more for her.
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Review from Audrey W (Sister-in-law of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff including the manager, when we have met, have been friendly, welcoming and helpful. An excellent home.
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Review from L G (Husband of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Cornwallis Care took over there has been steady improvement in every respect, difficult with the ongoing structural work. The staff have been excellent working under difficult conditions and the rate of improvement has now increasingly evidenced by the general ambience.
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Review from Mandi J (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing really, from when dad was admitted here, he has improved and I'm personally very grateful how everybody (Staff) tried their best to help his quality of life in his transition of environment (being an outside person). Yes, he can be difficult but am confident that everybody did their best with
the knowledge and understanding they had of him. Thank you Rivermead View.
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Review from Vicky T (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is much happier in Rivermead View than she was in a previous home. she is well attended to. The staff are extremely patient and kind. Mum is always clean and well presented.
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Review from Joanna B (Friend of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home with polite and helpful staff. I frequently visit and every time I get offered Tea/Coffee. Lovely staff.
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Review from Lynne B (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Rivermead View since February 2017. She is very happy there. I find it a very caring home and have no worries about mum in there.
Reply from Tracy Hipkin, Operations Manager at Rivermead View

Dear Lynne - thank you so much for the lovely review. We are delighted that mum is happy living here at Rivermead. Tracy.

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Review from Andrew J (Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good quality all around. No complaints or problems - highly recommended.
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Review from Terry W (Son of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is generally good. Staff are efficient, food is satisfactory and overall care is good. There have been 2 changes of manager in the last year and a new one to start in December. This makes for uncertainty of policy and future direction at the home.


Security is a high priority which can

in itself, cause problems particularly after 5pm when visitors can wait for long periods to be admitted or have difficulty finding someone to let them out. Perhaps a key card system could be introduced or genuine visitors given the code to let themselves out. Improvements needed in this area.
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Current Review Score: 8.7 (8.672)

Overview of Review Score

The Review Score of 8.7 (8.672) out of 10 for Rivermead View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Rivermead View is calculated as follows: ( (43 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 58 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4 Points relating to the number of positive Reviews for Rivermead View is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 4 Positive Reviews ÷ 6.4 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Wayne

Wayne Raven

Job Title: Home Manager (Cover) Joined: 2025

Wayne Raven joins Rivermead View from the position of Registered Home Manager at Cowbridge Care Home.

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